Everything that they make is of horrible quality, and I just ordered pants and jacket that were absolutely not at all as advertised and are in fact garbage. Do not order from them unless you want infe... See more
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Review summary
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Reviews shaping this summary
it took 45 days to give a shirt as a gift to my cousin. I had to check the track package function every 4 days to make sure it wasn't a scam. I don't know a thing about the quality, but, not putting... See more
Company replied
I ordered their women's astronaut cat hoodie at the beginning of November. It only arrived yesterday (5 December). It's an absolute con. I've never had such a poorly and cheaply made hoodie. The mater... See more
Company replied
Horrible experience. Do not buy anything from this site. The advertising was misleading, and the product I received did not meet my expectations. When I requested a refund, I was not offered a fu... See more
Company replied
Company details
Written by the company
Say hello to -A Perfect Fit-& designs you won't find anywhere else.Enjoy good things in life!
Contact info
Hong Kong
- support@korsina.com
- korsina.com
1.5
Bad
493 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If giving zero stars were an option
If giving zero stars were an option, I would. The only good thing that came out of this purchase was getting the chance to leave this review.
This is without question the worst clothing purchase I have ever made. What I received looks NOTHING like the product photos. The sweater is laughably low quality thin, stiff, and the design is clearly just a cheap, poorly printed image slapped onto fabric.
I paid $55 for something that feels like it came from a clearance bin or a pop-up scam site. It’s honestly insulting that this company thinks this passes as acceptable quality. There is zero attention to detail, zero craftsmanship, and zero honesty in how this product is advertised.
Do yourself a favor and do not order from this website. It’s a complete waste of money, and I regret this purchase entirely. If I could give zero stars, I would. This brand is terrible.
December 15, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear about the extremely disappointing experience you have had with your recent purchase.
We sincerely apologize for the poor quality of the item you received and for any frustration this has caused you. Your feedback is very important to us, and we are committed to improving our product standards and ensuring that our customers receive items that match the quality and descriptions provided.
We deeply regret that your experience has been so unsatisfactory. If you would like to return the item for a refund or discuss further options, please do not hesitate to contact our customer service team. We will work with you to resolve this matter promptly and to your satisfaction.
Thank you for your patience and understanding as we work to improve.
Best regards,
Customer complaint team
complaint@korsina.com
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Terrible cheap product
Terrible cheap product.
Not similar to photograph.
Extremely overpriced for the quality.
Never buy here!
December 24, 2025
Unprompted review
Reply from Korsina
Dear Sylvester,
We are truly sorry to hear about your disappointment with the product you received. We understand how frustrating it can be when a product does not meet your expectations in terms of quality and appearance.
We sincerely apologize for any inconvenience caused. If you are not satisfied with the product and would like to discuss options for after-sales service, please feel free to contact us at email. Our team is here to assist you and will do everything possible to address your concerns.
Thank you for your understanding, and we hope to have the opportunity to improve your experience with us.
Best regards,
Customer complaint team
support@korsina.com
complaint@korsina.com
Amazon Rules the World (For a Reason)
Placed an order on December 5th and emailed support same day to request a size change. No one responded to me until the 16th of December...telling me the product is in transit and the size cant be changed...if you actually checked your support email, the issue could have been resolved 10 days earlier. You would think of you realized you don't check your emails enough and an order was wrong...you would at least send a other product. Will never order from this business again. Incredibly bad business model. If I had a business that revolved around customer sales and support, you would have enough people to do the job. Its a few days from January...and still no product. This company literally failed in every aspect of customer support. When they asked me for a review / survey...their data base wont even accept the review unless its 3 stars or above, how do I know? i tried 5 times to submit and was given the message that i was unable to...when i selected 3 stars all the way down, it went through.
December 5, 2025
Unprompted review
Reply from Korsina
Dear Kyle,
We sincerely apologize for the delay in our response to your email regarding the size change on your order.
We have investigated the issue and have taken steps to improve our response times. We deeply regret that the delay caused your order to be shipped with the incorrect size.
Our customer complaint team has already reached out to you via email to discuss this matter further and to provide a satisfactory solution. Please check your inbox and reply to our email so we can assist you with the next steps.
Regarding the survey issue, we have tested our system and found that customers should be able to submit reviews with any rating, not just 3 stars or above. We apologize for the inconvenience you experienced when trying to submit your review.
Once again, we apologize for any inconvenience caused and appreciate your patience as we work to resolve these issues.
Best regards,
Customer complaint team
complaint@korsina.com
Everything that they make is garbage
Everything that they make is of horrible quality, and I just ordered pants and jacket that were absolutely not at all as advertised and are in fact garbage. Do not order from them unless you want inferior products. It also takes about a month or more for your orders to arrive.
December 27, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear about your dissatisfaction with the quality of the items you received.
We sincerely apologize for the inconvenience and frustration this has caused you. We take your feedback very seriously and are committed to continuously improving our product quality and ensuring that our descriptions are more accurate and reflective of the actual items.
We have noted that you have contacted us regarding a return, and we have already responded to your email with the necessary information and steps to proceed with the return process. Please reply to our email to confirm receipt of this information and to let us know if you need any further assistance with the return.
Thank you for your patience and understanding as we work to resolve this matter.
Best regards,
Customer complaint team
complaint@korsina.com
The material looks nothing like what is…
The material looks nothing like what is advertised.
December 27, 2025
Unprompted review
Reply from Korsina
Dear Gerald,
We are truly sorry to hear that the material of the product you received does not match what was advertised.
We would like to work with you to resolve this issue. Could you please contact us directly at [complaint@korsina.com]?
Our team is here to assist you and will do everything possible to find a satisfactory solution.
Thank you for your understanding, and we look forward to helping you with this matter.
Best regards,
Customer complaint team
complaint@korsina.com
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Not even 1 star
Not even 1 star - 0 stars ! DO NOT ORDER FROM KORSINA. No customer service. I have sent several emails within a few days of my order - requested cancellation with screen shots showing the order was waiting to be shipped. I requested cancellation x 3 in 24 hours WITH NO RESPONSE. Guess what ! Now I have just received an email saying my order has been shipped. No acknowledgement of my cancellation. No emails from customer support. I am furious !
December 26, 2025
Unprompted review
Reply from Korsina
Dear Aimee,
We are truly sorry to hear about the frustration you have experienced with your order and the lack of response from our customer service team.
We sincerely apologize for the delay in our response to your cancellation requests. We take your concerns very seriously and are committed to resolving this issue to your satisfaction.
Our customer service team has already responded to your emails regarding the cancellation of your order. Additionally, our customer complaint Team has reached out to you to address this matter further and to provide a satisfactory solution. Please check your inbox for our emails and reply to us so we can assist you with the next steps.
We deeply regret any inconvenience this has caused you and appreciate your patience as we work to resolve this matter. Your satisfaction is important to us, and we hope to regain your trust.
Thank you for your understanding.
Best regards,
Customer complaint team
complaint@korsina.com
Unresponsive customer service
Unresponsive customer service! Order placed on November 27, 2025 has yet to be shipped although Korsina’s website states items will be shipped within 5-8 days. I’ve repeatedly asked for my money to be returned and my order cancelled. I’ve yet to receive a response.
November 27, 2025
Unprompted review
Reply from Korsina
Dear Christy,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the delay in our response.
We have been experiencing a higher volume of inquiries due to the holiday season, which may have contributed to the delay in our communication. We are working diligently to improve our efficiency and response times to better serve our customers.
We want to assure you that our customer service team has already responded to your email and has processed the cancellation of your order as requested. The refund details have been communicated to you via email. Please check your inbox for the email containing the refund information.
Once again, we apologize for any inconvenience this process has caused you. We appreciate your patience and understanding as we work to resolve this matter.
Best regards,
Customer complaint team
complaint@korsina.com
The material is terrible and feels…
The material is terrible and feels cheap. Super disappointed especially for the price.
December 25, 2025
Unprompted review
Reply from Korsina
Dear Dannie,
We are truly sorry to hear that the material of the product you received did not meet your expectations. We understand how disappointing this can be.
We would like to work with you to find a satisfactory solution. Please contact us directly at [complaint@korsina.com], and our team will assist you in resolving this issue to your satisfaction.
Thank you for your patience and understanding as we work to address your concerns.
Best regards,
Customer complaint team
Urge you to stay away
Upon purchase, made on 11/19/25, no immediate information was provided regarding shipping date, ETA, etc. I’ve become accustomed to things taking forever to arrive from China, but thought I’d have the package by Christmas, as it was a gift. Well, it’s Christmas Eve and no package. The company they use for final delivery is called UniUni, a company I’ve never heard of, and they are no help, only telling me the package is in their warehouse, “awaiting sorting”. It’s been in that status for days. Can’t comment on product, as I’ve not seen it yet. Suspect I’ve been scammed. Stay away!
December 24, 2025
Unprompted review
Reply from Korsina
Dear Mary,
We sincerely apologize for the disappointment and frustration caused by the lack of initial shipping information and the prolonged delay in delivery.
Due to the holiday season surge in shipping volumes, logistics and delivery times may experience unexpected delays. Our team is working closely with UniUni to expedite the sorting and delivery process of your package, and we are pushing for a resolution as quickly as possible.
We value your feedback and are working to improve our shipping transparency and communication during peak periods.
If you need any help with this, please feel free to reach out.
Best regards,
Customer complaint team
complaint@korsina.com
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Expect the worst
Expect the worst. Placed an order weeks ago for a function I attended. No delivery. No update. Tracking code of little use. Thought surely by Christmas. No. No response from Korsina.com. If it does ever arrive I expect a horrible experience trying to return it based on lack of customer support so far.
Update: Package arrived 2Jan26. Wow. Even if it had arrived on time, two weeks ago, it would be returned immediately. It is nothing like what is pictured and described. Decieptful is being kind. Its like they took a photo copy of the picture and printed that on thin fabric. Same quality as costume pop up stores around Halloween.
December 23, 2025
Unprompted review
Reply from Korsina
Dear George,
We were truly sorry to hear about your frustrating experience with your order, including the delayed delivery, lack of updates, and unresponsive customer service.
First, we want to apologize for the delay in our response to your inquiries. We can confirm that your order is still in transit, and our customer service team has already replied to your email with detailed logistics information, including updates on the tracking status. Please check your inbox for the update.
We understand your concern about the return process should you wish to return the item upon delivery. Please rest assured that we will be happy to assist you with completing the return as quickly as possible if you are not satisfied with the product. Our team will guide you through every step to ensure a smooth experience.
Thank you for your patience and understanding. We appreciate your feedback as we work to improve our communication and customer service processes.
Best regards,
Customer complaint team
complaint@korsina.com
SCAM........
I SHOULD HAVE DONE MY HOMEWORK.... I ORDERED A CHRISTMAS SWEATER FOR MY WORK HOLIDAY PARTY. I ORDERED ON 12/8 AND HERE IT IS CHRISTMAS EVE EVERYONE WEARING THERE SWEATER AND ME SITTING HERE WITH NO SWEATER PLEASE DO YOURSELF A FAVOR AND ORDER ELSEWHERE... I WILL BE ASKING FOR FULL REFUND
December 24, 2025
Unprompted review
Reply from Korsina
Dear Matthew,
We were truly sorry to hear that your order did not arrive in time for your work holiday party on Christmas Eve.
We understand your request for a full refund and want to assist you promptly. However, we are currently unable to locate your order details in our system with the information provided.
To provide an order update, we kindly ask that you contact our customer support team directly at [complaint@korsina.com] and include your order number.
Once we receive your order number, we will immediately investigate your case and work to resolve this matter for you as quickly as possible.
Best regards,
Customer complaint team
complaint@korsina.com
If I could give zero I would
If I could give zero I would. Lesson learned don’t buy stuff from Instagram. Took 3 weeks+ to turn up as comes from China, and is supposed to be knitted but can only be compared to what they made goal keeper tops out of in the 90’s. Cost more than a nice wool/cotton jumper from the local garden centre as well. Avoid at all costs.
December 23, 2025
Unprompted review
Reply from Korsina
Dear Lenny,
We were truly sorry to hear about your disappointing experience with our product.
We take your feedback very seriously, as it highlights critical areas for improvement in our product quality, shipping transparency, and customer experience. We are committed to reviewing our sourcing and quality control processes to ensure that future products align with the standards our customers expect.
If you require any further assistance or wish to discuss potential resolutions, please do not hesitate to contact us directly. We are here to help and will do our best to address your concerns.
Thank you for bringing this matter to our attention.
Best regards,
Customer complaint team
complaint@korsina.com
So after waiting nearly four weeks my…
So after waiting nearly four weeks my jumper i use that term loosley turned up not i repeat not hand knitted polyester at best desighn is not awfull but it shows fur and three dimesional on the picture how this company gets away with it i dont know it wants closing down and taking to court for trade description my opinion donot waste your money on a cheap polyester crap jumper
December 23, 2025
Unprompted review
Reply from Korsina
Dear customer,
We were truly sorry to read about your extremely disappointing experience with the jumper you ordered, and we sincerely apologize for the frustration caused by the lengthy wait time and the product failing to meet your expectations.
If you require any further assistance or wish to discuss after-sales support options, please do not hesitate to contact our customer service team directly. We are here to help and will do our best to address your concerns.
Thank you for bringing this matter to our attention. We hope to have the opportunity to make this right for you.
Best regards,
Customer complaint team
complaint@korsina.com
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Hoping i can get a refund
Hoping i can get a refund. If the customer service stands up I may give an extra star
My jumper finally came today, to say disappointed is an understatement. The neck is almost as big as the waist. And the quality is abysmal. The photo on the website shows a thick woolen jumper with bold colour and what arrived is cheap, badly made and ill fitting. The waist is supposed to be a ribbed hem along with the sleeve cuffs but is a poorly cut and badly sewn. While i accept you state on your website that due to lighting the item may differ SLIGHTLY from the one depicted but this is not slight, everything about it is different and much much lower quality than I would expect.
December 23, 2025
Unprompted review
Reply from Korsina
Dear Dean
We are truly sorry to hear about the disappointment you have experienced with your jumper.
We sincerely apologize for the poor quality and fit of the item you received. We take your feedback very seriously and are committed to improving our product standards and ensuring that our customers are satisfied with their purchases.
We have instructed our customer service team to respond to your email regarding the refund. Please check your inbox for our response.
Thank you for your patience and understanding as we work to resolve this matter. We hope that by addressing your concerns promptly, we can regain your trust and improve your experience with us.
Best regards,
Customer complaint team
complaint@korsina.com
Complete scam
Complete scam! Ordered a Christmas "sweater" that is actually an image printed on a long sleeve shirt. Would give 0 stars if I could.
December 21, 2025
Unprompted review
Reply from Korsina
Dear Andy,
We are truly sorry to hear about your experience with the item you ordered.
We would like to clarify that the item you purchased was described as a hoodie, rather than a sweater.
We deeply regret any inconvenience this has caused you. To address your concerns, we have reached out to you via email,please kindly check your inbox.
If you have not received this email, or if you need further assistance, please contact us directly at the email below. Our team is here to help and will work with you to find a satisfactory solution.
Thank you for your patience and understanding as we work to resolve this matter. We hope to regain your trust and improve your experience with us.
Best regards,
Customer complaint team
complaint@korsina.com
Garbage thieves don’t not order…
Garbage thieves don’t not order anything from them ever tip off need to be reported to cpb and the fbi
December 8, 2025
Unprompted review
Reply from Korsina
Dear Lloyd,
We were sorry to see your feedback and would like to provide clarification regarding your order status.
We confirm that your order was shipped on December 10. On the same day, we sent a shipping confirmation email containing the tracking information to the email address you used to place the order. You can check your inbox (and spam folder, just in case) at any time to track the real-time status of your package.
Our customer service team is also ready to assist you with any questions you may have about the shipment.
Your order is scheduled for delivery soon. If you are not satisfied with the product upon receipt, please contact us promptly. We will provide you with a return address and assist you with the refund process to resolve the issue properly.
Best regards,
Customer complaint team
complaint@korsina.com
Avoid at all costs
UPDATE- following my review Korsina contacted me. After sending photos of my item they have fully refunded me. I am not amending my rating though as the item was nothing like I ordered, nor was it easy to contact them.
Avoid at all costs. I ordered a knitted tank top but received an awful polyester top with a very bad print on it. The colour looks to have run on the print, and the stitching is bad. Tried to upload a review on their website but it wouldn’t allow me…maybe because I was going to give it a 0.5 star review. I’m trying to contact them but not holding out much hope!
December 22, 2025
Unprompted review
Reply from Korsina
Dear customer,
We sincerely apologize for the disappointing experience you had with the knitted tank top you ordered.
Our website has a 30-day after-sales policy. If you are not satisfied with the product you received, please feel free to contact us with your order details and photos of the item. We will provide you with a solution that meets your expectations as soon as possible.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work to make this right for you.
Best regards,
Customer complaint team
complaint@korsina.com
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Do not order from this website
Do not order from this website
I am in a dispute with this company.
First, they sent me counterfeit products
Now they’re offering me just a 50% refund
An absolute scam.
They’ve even asked me to send their products back to America when they are based in Japan
December 22, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear about the dissatisfaction you have experienced with your order and the frustration caused by the return process.
We want to clarify that the 50 % refund offer was intended as a goodwill gesture to help you avoid the hassle and cost of returning the items.
However, we fully respect your right to a full refund and are committed to assisting you with the return process.
If you prefer to return the products for a full refund, please simply reply to our latest email, and we will promptly provide you with the correct return address and detailed instructions. We will ensure that your refund is processed as soon as we receive the returned items.
We apologize again for any confusion or inconvenience this situation has caused.
Best regards,
Customer complaint team
complaint@korsina.com
I placed an order on November 22
I placed an order on November 22, 2025 and still have not received it. Website says it was shipped but there is no way to track it.
December 21, 2025
Unprompted review
Reply from Korsina
Dear Barbara,
We sincerely apologize for the inconvenience caused by the tracking issue with your order.
We understand how frustrating it is that the website shows the order as shipped but there is no available tracking method, and we are committed to resolving your concerns as quickly as possible.
However, we are unable to locate your exact order with the information currently provided. Could you please contact us at [complaint@korsina.com] with your detailed order information (such as order number, registered name)?
Once we receive your email, we will immediately launch an investigation and keep you updated on the progress.
Thank you for your patience and understanding.
Best regards,
Customer complaint team
complaint@korsina.com
SCAM WEBSITE
SCAM WEBSITE
Ordered a jumper from these guys. Picture makes the jumper look like a good quality knitted jumper, description also states the jumper is knitted. Item arrived as an oversized, poor quality printed jumper. Looks like something you'd order from shein for a couple of quid, not something you'd spend £30 on. Do not waste your time ordering from this site.
December 21, 2025
Unprompted review
Reply from Korsina
Dear Kieran,
We are truly sorry to hear that the jumper you received did not meet your expectations in terms of quality and appearance.
We sincerely apologize for this experience and want to assure you that we take your concerns very seriously.
Our customer complaint team has reached out to you via email to discuss this matter further and to provide a satisfactory solution. We hope to work with you to resolve this issue promptly and to your satisfaction. Our team is here to help and will do everything possible to address your concerns and find a resolution.
Thank you for your patience and understanding as we work to resolve this matter.
Best regards,
Customer complaint team
complaint@korsina.com
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