Everything that they make is of horrible quality, and I just ordered pants and jacket that were absolutely not at all as advertised and are in fact garbage. Do not order from them unless you want infe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
it took 45 days to give a shirt as a gift to my cousin. I had to check the track package function every 4 days to make sure it wasn't a scam. I don't know a thing about the quality, but, not putting... See more
Company replied
I ordered their women's astronaut cat hoodie at the beginning of November. It only arrived yesterday (5 December). It's an absolute con. I've never had such a poorly and cheaply made hoodie. The mater... See more
Company replied
Horrible experience. Do not buy anything from this site. The advertising was misleading, and the product I received did not meet my expectations. When I requested a refund, I was not offered a fu... See more
Company replied
Company details
Written by the company
Say hello to -A Perfect Fit-& designs you won't find anywhere else.Enjoy good things in life!
Contact info
Hong Kong
- support@korsina.com
- korsina.com
1.5
Bad
493 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This product is complete garbage
This product is complete garbage. The items sent look nothing like the photographs. Do not buy anything from this company. You will just throw it in the trash.
December 1, 2025
Unprompted review
Reply from Korsina
Dear Roger,
We are truly sorry to hear that the product you received did not meet your expectations and was not as described in the photographs. We understand how frustrating this must be, and we sincerely apologize for the inconvenience caused.
We have reached out to you via email to discuss this matter and to work towards a satisfactory resolution. Our goal is to make this right for you. Please check your inbox for our email.
Your feedback is important to us as we strive to enhance our service and products.
If you have any further questions or concerns, please do not hesitate to reply to our email.
Best regards,
Customer complaint team
complaint@korsina.com
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Total scam!
Shipping took forever. Product is of very poor quality. Does not look anything like the advertised product. Very disappointed. Stay away from this company!
December 15, 2025
Unprompted review
Reply from Korsina
Dear Eric,
We are truly sorry for the long shipping time and the poor quality of the product you received. We sincerely apologize for not meeting your expectations.
We have reached out to you via email to discuss possible solutions and work towards a satisfactory resolution. Please check your inbox for our email.
We are committed to improving our service and product quality. Your feedback is important to us as we strive to enhance your shopping experience.
If you have any further questions or concerns, please reply to our email. We are here to assist you and ensure a better outcome.
Best regards,
Customer complaint team
complaint@korsina.com
Actual product looks nothing like the…
Actual product looks nothing like the photos. Very cheaply made, although I will say it does fit.
Very poor quality.
December 12, 2025
Unprompted review
Reply from Korsina
Dear Alex,
We are truly sorry to hear that the product you received did not meet your expectations in terms of quality and appearance.
We recommend that you contact our customer complaint team directly at [complaint@korsina.com]. Please provide your order number and a brief description of the issue. Our team will prioritize your case and work with you to find a satisfactory solution.
Thank you for your understanding and patience as we work to address your concerns.
Best regards,
Customer complaint team
complaint@korsina.com
Christmas jacket and lies by customer service
After ordering a Christmas jacket, I received an email 12/7 stating it would take three weeks because it hadn't shipped yet. I requested a refund immediately and daily made the same request of their customer service...crickets. 12/14 I got an email that it shipped and I couldn't get a refund because it shipped.
December 1, 2025
Unprompted review
Reply from Korsina
Dear Scott,
We are truly sorry for the inconvenience and frustration you have experienced with your order. .
We have reached out to you via email to discuss the situation and provide you with further assistance. We understand that you requested a refund immediately after learning about the delay, and we regret that our response was not as prompt as it should have been.
Please check your inbox for our email and kindly reply to our email at your earliest convenience to let us know how you would like to proceed. We are committed to resolving this matter to your satisfaction and ensuring that your concerns are addressed promptly.
Thank you for your patience and understanding as we work to resolve this issue.
Best regards,
Customer complaint team
complaint@korsina.com
Ordered on 24th November
Ordered on 24th November - nothing yet by the 15th December. Awful service, and from what I can see on the reviews the jumper will be absolutely awful as well!
December 15, 2025
Unprompted review
Reply from Korsina
Dear Ed,
We are truly sorry to hear about your experience with the delay in receiving your order.
Your order was shipped on December 4th. An email with the tracking number was sent to the email address associated with your order on the same day. This tracking information allows you to monitor the progress and delivery status of your package.
Our customer service team has also responded to your email, providing you with an estimated delivery time. Please check your inbox to ensure you have received this important update.
We understand your concerns about the quality of the product based on other reviews. If, upon receiving your order, you are not satisfied with the product, we welcome you to contact us regarding a return and refund. Your satisfaction is important to us, and we are here to assist you.
Best regards,
Customer complaint team
complaint@korsina.com
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2nd complaint
This would be my 2nd complaint about Korsina seeing as they only seem to respond when you publicly call them out on their lack of customer service!
This is now my 3rd request for a return label - not only was the order received much later than expected, one of the items is supposed to be a men’s SWEATSHIRT! It’s far from sweatshirt material AND the other is supposed to be a women’s SWEATER - again the material is far from such! Both some cheap polyester. This is nothing short of false advertising.
A request for a return label was sent to your support team, and the 2nd request was sent to your complaint team. Now I have just sent a email to both support and complaint teams - anyone going to answer?
Send the return label!
November 21, 2025
Unprompted review
Reply from Korsina
Dear Lisa,
We are truly sorry for the frustration you have experienced with your order and the lack of timely responses from our support and complaint teams.
We have reviewed your case and can confirm that we have already replied to your email and applied for the return label specifically for your order. All relevant details have been clearly stated in that email. Please check your inbox (and spam folder if necessary) to ensure you have received this important information.
Thank you for your patience and understanding. If you have any further questions or need additional assistance, please do not hesitate to contact us.
Best regards,
Customer complaint team
complaint@korsina.com
Beware: SCAMMERS
Do not purchase from these scammers!! Products are not what you see on the website snd when you complain, they try to force you to pay shipping to USA. Luckily I won a dispute via PayPal for a full refund they are persistent and will stick to their return policy for a few days. Do not budge if you need a refund or AVOID SITE AT ALL COSTS!!
December 13, 2025
Unprompted review
Reply from Korsina
Dear Angharad ,
We are truly sorry to hear that the product you received did not meet your expectations, and we regret the frustration this has caused you.
We have searched our entire system using the email address associated with your order, but found no record of you contacting us regarding a return request. This means we never had the opportunity to assist you with your concerns or provide the corresponding after-sales service. We hope you will not negate our overall efforts and services because of this single unsatisfactory experience.
We take your feedback seriously and will continuously improve our product quality and service standards.
Best regards,
Customer complaint team
complaint@korsina.com
Reply from Korsina
Dear Wayne,
We are truly sorry to hear about your negative experience. We understand how important it is to have a satisfactory shopping experience, and we regret that this has not been the case for you.
Our customer complaints team has reached out to you via email regarding your order. We would like to work with you to resolve the issues you have encountered and ensure that you are satisfied with the outcome.
Please check your inbox for our email. We kindly ask you to reply to our email at your earliest convenience to let us know how we can assist you further. Your feedback is important to us, and we are committed to making things right.
Thank you for your patience and understanding.
Best regards,
Customer complaint team
complaint@korsina.com
Order never delivered
Order never delivered. After months of contact, the seller admitted the parcel was
“disposed of” but still refused a full refund, offering only a partial refund or voucher.
I don't recommend to order anything from this company.
December 13, 2025
Unprompted review
Reply from Korsina
Dear Krzysztof,
Thank you for bringing this matter to our attention. We understand how frustrating it is when an order fails to meet expectations.
We want to clarify that we ship orders to the address provided by the customer at the time of purchase. If the delivery fails due to issues with the address, such as it being incorrect or incomplete.Since it is the customer's responsibility to ensure the address is accurate, we are unable to provide a full refund. This is why we offered a partial refund or a voucher as an alternative solution.
We apologize for the inconvenience this has caused. For a clearer explanation and to explore further solutions, please contact our customer complaints team directly at complaint@korsina.com, providing your order number and relevant details. This will help us better understand your situation and work toward a satisfactory resolution.
We appreciate your patience and understanding.
Best regards,
Customer complaint team
complaint@korsina.com
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Do not buy or it will be a Nightmare Before Christmas!
I was dreaming of a "White Christmas" when I ordered this, but what arrived was more like a "Nightmare Before Christmas!"
The product photos truly "sleigh" the presentation—they show a beautifully structured item that looked ready for a cozy holiday party. However, the actual delivery is a total "Grinch." This item looks absolutely nothing like the beautiful garment pictured on your website.
The picture on the website looks embroidered and the actual product isn't even corduroy, it's printed to look like corduroy and has printed pictures of the embroidery! 100% a rip off!
Consider this my "Christmas wish" for your company: please update your product photography to accurately reflect what customers are purchasing! This is definitely going on my "naughty list."
December 12, 2025
Unprompted review
Reply from Korsina
Dear Jon,
We are truly sorry to hear about the disappointment you experienced with the product you received.
We have reached out to you via email to discuss possible solutions and to ensure that we can provide you with a satisfactory resolution. Please check your inbox for our email. We would appreciate it if you could reply to our email at your earliest convenience to let us know how you would like to proceed.
We are here to make this right and ensure that you are satisfied with your experience. Thank you for your understanding and patience as we work to resolve this matter.
Best regards,
Customer complaint team
complaint@korsina.com
All wrong
I ordered two sweaters. For my wife, I purchased the snowman sweater, and for myself the Santa drinking wine (size Large). What we received, however, was all wrong. My wife’s sweater was not the snowman, it was of Santa riding a dinosaur with a shotgun in his hands! And my sweater was not size large, it was a medium! Unwearable. Both were wrong! I've sent emails for three straight days...never got a response.
December 10, 2025
Unprompted review
Reply from Korsina
Dear Mike,
We are truly sorry for the huge inconvenience and disappointment caused by your recent sweater order.
We also apologize sincerely for the lack of response to your emails over the past three days, this falls far short of the service standard we strive to uphold.
We take this matter very seriously and want to conduct a thorough investigation to resolve this issue and give you a satisfactory reply. However, we have been unable to locate your order using the information provided in your feedback.
Could you please contact us directly at complaint@korsina.com ? Once you reach out, we will prioritize your case and work quickly to sort out the mix-up.
Thank you for your patience, and we hope to make this right for you soon.
Sincerely,
Customer complaint team
complaint@korsina.com
I ordered a Christmas sweater
I ordered a Christmas sweater. It was an inferior knockoff of the garment shown in the photograph, and also arrived with a torn buttonhole. I contacted the support address, asking for a means to return the product and receive a refund. The only response I received offered me a discount on a future purchase, or a discount on the damaged product I currently had. I wrote back (x2) informing them I merely wanted to return the product, nothing more or less. Since then, silence. Clearly a fly-by-night business. I would strongly suggest, keep your distance.
November 28, 2025
Unprompted review
Reply from Korsina
Dear Stephen,
We sincerely apologize for the substandard quality of the item you received.
We fully understand your frustration and disappointment, and we take full responsibility for these issues. We have already urged our customer service team to send you a detailed email that includes the return address and step-by-step return instructions.
If you still wish to proceed with the return and refund, please kindly check your inbox for our latest email and follow the guidelines provided to send back the product. Once we receive the returned item, we will process your full refund promptly.
Alternatively, if you have any other questions or concerns regarding this matter, please feel free to reply to our email. We acknowledge that we may have been slow to respond in the past, but we assure you that we will resolve any issues to your satisfaction.
Thank you for your patience and understanding. We hope to make this right for you.
Sincerely,
Customer complaint team
complaint@korsina.com
Korsina is a scam
Korsina is a scam. Started to worry after I ordered and the order confirmation did not list a "shipping company" just other. No replies from customer support. And the tracking number provided does not correspond to any company.
Sorry to say I was scammed! Will make me less likely to order online in the future.
November 28, 2025
Unprompted review
Reply from Korsina
Dear Tom,
We are deeply sorry for your concerns and unsatisfactory experience.
Please rest assured that your order will be delivered to your address.
After verification, our customer support has already responded to your emails with shipping details—there may have been a communication misunderstanding, for which we apologize.
Your order is currently in transit. We recognize your worries about the shipping company and tracking number, and confirm you have accurate details. We will monitor its progress to ensure smooth delivery.
Kindly check your inbox for our support team’s response. If you need further clarification, contact us directly at complaint@korsina.com—we’re ready to assist.
We hope this eases your worries and are committed to resolving this to your satisfaction.
Best regards,
Customer complaint team
complaint@korsina.com
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Items don't ship
Placed an order over a week ago, received no confirmation email although my card has been charged. Reached out for an update on 2 occasions to their customer support, of course no response. Item remains under the awaiting shipping status.
Feeling like this is a scam site, can't even get my money back!
December 10, 2025
Unprompted review
Reply from Korsina
Dear Aaron,
We sincerely apologize for the troubles you’ve faced with your order, as well as the lack of response from our customer support team.
Typically, our system automatically sends a confirmation email to the address you provided during checkout, right after an order is successfully placed. If you haven’t received this email yet, it may have been filtered into your spam or junk folder,we kindly suggest checking these folders first to locate it.
To resolve your concerns thoroughly and share the latest order updates with you promptly, please reach out to us directly via the email address listed below. Rest assured, we will prioritize your case and work diligently to address every question and resolve this matter quickly.
Thank you for your patience and understanding throughout this process. Your business means a great deal to us, and we remain ready to assist you with anything else you may need.
Best regards,
Customer complaint team
complaint@korsina.com
I have been waiting on any information…
I have been waiting on any information about my order since the middle of November. I have heard nothing and has ZERO updates. What a waste of time and money. Their only response was please be patient. Do NOT buy from them.
November 16, 2025
Unprompted review
Reply from Korsina
Dear Kimmie,
We sincerely apologize for the frustration you have encountered and the delay in communication during your wait for updates on your order.
Please be assured that your order has not been overlooked—your package has already arrived in the destination country. The shipping reminder email was sent to the email address you used for placing the order on November 30. We recommend that you check your spam folder. Our team is making every effort to expedite the processing of your order to ensure timely delivery.
To provide you with the most up-to-date information, we have sent a detailed notification to you via the email address listed below. We kindly request that you check your inbox (and spam folder, if necessary) to access this update.
Once again, we express our regret for any inconvenience caused by this delay. Your patience and understanding are greatly appreciated, and our team remains available to assist you with any further inquiries or support you may require.
Best regards,
Customer complaint team
complaint@korsina.com
Poor communication
So far, there has been no response to any emails I have sent inquiring about shipping. I ordered a Christmas blazer for a function this weekend (ordered 3 weeks ago) and zero update on shipping or when it will be here
December 9, 2025
Unprompted review
Reply from Korsina
Dear John,
We are extremely sorry for the delay in response.
Our customer support team has been prompted to reply to your inquiries and share the requested logistics details.
A shipping confirmation email was sent to you on December 6th—please check your spamk folder if you haven’t received it.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding.
Best regards,
Customer complaint team
complaint@korsina.com
The quality of the product is so cheap…
The quality of the product is so cheap I am so disappointed, not what was on the picture...I will never order anything from this place again..
December 7, 2025
Unprompted review
Reply from Korsina
Dear customer,
We’re truly sorry the item fell short of your expectations and that the quality did not match the photos. Please accept our sincerest apologies.
We’d like to investigate this immediately, but we can’t locate your order with the details we have. Could you please email us directly via the email below with order details?
Once we receive this information, we will be able to locate your order and work with you to find a solution that meets your expectations.
We apologize again for the inconvenience and look forward to resolving this issue for you.
Best regards,
Customer complaint team
complaint@korsina.com
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Nice quality
The shirts I ordered arrived in good order and in good time. The quality is good and they are very comfortable. I will be buying again and 10/10 would recommend.
October 8, 2025
Unprompted review
Reply from Korsina
Hello,
Thank you so much for your wonderful feedback! We’re glad the shirts arrived on time and that you’re happy with the quality and comfort. We look forward to seeing you again, and thank you for the amazing recommendation!
The Korsina team
Worst Online Purchase Everrrr
I ordered their women's astronaut cat hoodie at the beginning of November. It only arrived yesterday (5 December). It's an absolute con. I've never had such a poorly and cheaply made hoodie. The material is like a cheap polyester shell, almost like what a child's Halloween costume would be made out of. The stitching was amateur. The shape didn't fit right, the waist was stitched too narrow. This has ruined any future online purchases. I'm now only buying from reputable vendors.
December 5, 2025
Unprompted review
Reply from Korsina
Dear Courtney,
We are truly sorry for the disappointment you have experienced with the hoodie you received. We understand how frustrating it must be to wait so long for an item only to find that it does not meet your expectations in terms of quality and fit.
We want to assure you that we take your concerns very seriously. We have reached out to you via email with further information and steps to address this issue. Please check your inbox for our email and reply at your earliest convenience so we can work together to resolve this matter to your satisfaction.
Thank you for your patience and understanding. We are committed to making this right for you.
Best regards,
Customer complaint team
complaint@korsina.com
Would go lower if I could
Would go lower if I could. Shirts were far smaller than expected. For example, the 2XL shirts were smaller than XL shirts I already own. I was only offered a 50% refund.
August 29, 2025
Unprompted review
Reply from Korsina
Dear George,
We are truly sorry that the shirts you received did not meet your expectations, especially regarding the sizing.
We appreciate your feedback and will certainly take this into consideration and work on improving our sizing accuracy.
We want to clarify that if you are not satisfied with the product, you have the option to return it for a full refund within after sale period. Our customer service team provided you with the return address on September 11th, but it seems that you chose the non-return option.
We encourage you to check your email records to verify this information.
Thank you for your understanding, and we apologize for any confusion or inconvenience caused.
Best regards,
Customer complaint team
complaint@korsina.com
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