Everything that they make is of horrible quality, and I just ordered pants and jacket that were absolutely not at all as advertised and are in fact garbage. Do not order from them unless you want infe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
it took 45 days to give a shirt as a gift to my cousin. I had to check the track package function every 4 days to make sure it wasn't a scam. I don't know a thing about the quality, but, not putting... See more
Company replied
I ordered their women's astronaut cat hoodie at the beginning of November. It only arrived yesterday (5 December). It's an absolute con. I've never had such a poorly and cheaply made hoodie. The mater... See more
Company replied
Horrible experience. Do not buy anything from this site. The advertising was misleading, and the product I received did not meet my expectations. When I requested a refund, I was not offered a fu... See more
Company replied
Company details
Written by the company
Say hello to -A Perfect Fit-& designs you won't find anywhere else.Enjoy good things in life!
Contact info
Hong Kong
- support@korsina.com
- korsina.com
1.4
Bad
484 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently brought a Santa 3d jumper…
I recently brought a Santa 3d jumper after seeing all these reviews I don't think that will be happening gutted 😔
Oh well I'll try to cancel see if I get any response should of read this first.
November 24, 2025
Unprompted review
Reply from Korsina
Dear Peter,
We’re sorry to hear the disappointment of your order.
Our customer service team has already replied to your emails and, as requested, cancelled your order.
Please check your inbox for our confirmation email. If you can’t locate it, let us know and we’ll resend it.
Kind regards,
Customer complaint team
complaint@korsina.com
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DONT BUY SCAM SCAM CHEAP CRAP NOT AS PICTURED
complete trash scam items offered for sale look thick and vibrant colors embroidered i ordered two christmas hoodies one velvet type material the other was pictured like embroidered cotton items received were complete junk the material is very scratchy hard like hospitol scrubs paper thin cheep screen print like printed on home computer printer paid almost 80.00 for two hoodies you can buy better quality at flea market for under 5.00 each scam SCAM SCAM SAVE YOUR MONEY DONT FALL FOR IT NOT AS PICTURED OR DESCRIBED THESE ARE SO CHEAP MADE ITS CRAZY UGLY COLORS NOT EVEN CHRISTMAS COLORS AS PICTURED PICTURES SHOW BRIGHT REDS ACTUAL PRODUCT LOOKS LIKE THE COLOR OF A EGGPLANT UGLY PURPLE YOU COULD TAKE A BURLAP FEED SACK AND PRINT SAME DESIGHN ON HOME PRINTER AND CUT ARM AND HEAD HOLES AND IT WOULD BE TWICE AS GOOD AS PRODUCT RECEIVED
November 25, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are deeply sorry to hear about your experience with the hoodies you received. We sincerely apologize for the inconvenience and frustration caused.
We take your concerns very seriously and would like to address this issue immediately. We would like to investigate this matter further and work towards a satisfactory resolution. Please contact us via the following email address, and we will do our best to assist you.
Thank you for bringing this to our attention. We appreciate your patience as we work to resolve this issue.
Best regards,
Customer complaint team
complaint@korsina.com
I have sent 3 emails asking for updates…
I have sent 3 emails asking for updates on my order and never get a reply. There is no other way to contact the company other than email, so it really feels like a scam site to me now. Getting ready to see what my bank can do about denying payment since Korsina does not seem to want to communicate with me..
November 25, 2025
Unprompted review
Reply from Korsina
Dear Neil,
We are truly sorry to hear about the difficulties you have experienced in trying to reach us.
Please know that due to the high volume of inquiries we have received recently, there may be some delays in our responses. However, we want to assure you that if you have sent us emails, we will definitely get back to you as soon as possible.
Regarding the payment issue, there could be several reasons why a payment might be denied. We kindly ask you to first check if your card is in good standing and if there are any issues on your end.
Alternatively, we suggest that you contact us directly via the following email address, and we will work with you to find a solution. Thank you for your patience and understanding.
Best regards,
Customer complaint team
complaint@korsina.com
If I could give zero stars
If I could give zero stars, I would. This company is a complete scam. They use manipulated images on their website to show a lovely knitted jumper, but what you actually receive is a cheap polyester imitation. They even hide this fact in tiny small print that no one realistically checks, just to cover themselves legally. It's false advertising at its finest. I’ve had to demand a refund and report them, and frankly, they should be ashamed of these tactics. Avoid this company at all costs.
November 24, 2025
Unprompted review
Reply from Korsina
Dear Ian,
We sincerely apologize for any inconvenience and frustration caused.
We take your feedback very seriously and are committed to continuously improving our products and services.
We have already responded to your email and processed a full refund for you. The details of the refund are included in the email we sent you. Please check your inbox to find this information.
Once again, we apologize for the issues you encountered and appreciate your understanding as we work to enhance our offerings. Thank you for bringing this matter to our attention.
Best regards,
Customer complaint team
complaint@korsina.com
Terrible company
I ordered and embroidered sweater and got a printed fabric with the picture over sized and barely fit, they even cut off part of the picture to make it fit... Took over 4 weeks to arrive as well. Very disappointing company's are allowed to operate like that! I hope no one else orders anything from that company!!!
November 24, 2025
Unprompted review
Reply from Korsina
Dear Zachary,
We are truly sorry to hear about your disappointing experience with your order.
We have reached out to you via email to discuss this issue. We sincerely hope we can work together to find a satisfactory resolution. Your feedback is important to us, and we are committed to improving our service to ensure a better experience for all our customers.
Once again, we apologize for the inconvenience caused. Please check your email and let us know how we can make this right for you.
Best regards,
Customer complaint team
complaint@korsina.com
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Can anyone post pictures of the items…
Can anyone post pictures of the items they have received? I would like to compare website to actual products.
November 23, 2025
Unprompted review
Reply from Korsina
Dear Simon,
If you have any questions or concerns about the items, please feel free to reach out to our customer service team at support@korsina.com. We’re here to help and ensure you’re satisfied with your order.
Customer complaint team
support@korsina.com
complaint@korsina.com
No followup after order confirmation
No followup after order confirmation. Been weeks. Order is still waiting to be shipped. Tried cancelling but no response. This sites a scam
November 5, 2025
Unprompted review
Reply from Korsina
Dear Houa,
We are truly sorry for the frustration you have experienced and the delay in communication regarding your order. Please know that we take your concerns very seriously.
We have checked the status of your order and found that it was shipped on November 20th. An email with the tracking number was sent to the address you provided. This email should have included all the necessary details for you to track your package.
We apologize for the delay in our response. We have received your emails and have replied to you with the relevant information. Please check your inbox for our response to ensure you have the latest updates on your order.
Thank you for your patience and understanding. We are committed to resolving any issues you may have and ensuring a better experience moving forward.
Best regards,
Customer complaint team
complaint@korsina.com
Think I’ve been scammed
Ordered hoodie on 7th November. Still not shipped by company - 16th November. Shipping cost was steep. Having now read the other reviews here, I am concerned I have been scammed and will never receive the order. Will be requesting a full refund via email but not holding out for any luck.
November 16, 2025
Unprompted review
Reply from Korsina
Dear customer,
We understand how frustrating it can be to wait for an order to be shipped.
To clarify, we do have a stated order processing time listed on our website, which you can review in our shipping policy. Once an order is shipped, we will send a confirmation email with the tracking number to our customers. If you have any questions or need assistance with your order, our customer support is available to help.
We take your concerns very seriously. Given your request for a refund, we have already processed the cancellation of your order. The refund details have been communicated to you via email. Please check your inbox to confirm the refund status.
We apologize for any inconvenience this delay may have caused and appreciate your patience. If you have any further questions or need additional assistance, please do not hesitate to reply to us.
Best regards,
Customer complaint team
complaint@korsina.com
All around poor
It was slow to ship and is one of the most cheaply made shirts I've ever spent that much money on. The seam on the side split the second time that I wore it and the material is so cheap, I'm not even sure it's repairable.
November 12, 2025
Unprompted review
Reply from Korsina
Dear Michael,
We are truly sorry to hear about your experience with the shirt. We understand how disappointing it can be when a product does not meet your expectations.
We have checked our records and see that you have already reached out to our customer service team. They have responded to you with a proposed solution. We hope this can help address the issue you encountered.
Please take a moment to review our team’s response and let us know if the solution is acceptable to you. Your satisfaction is important to us, and we want to ensure we resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we apologize again for the inconvenience caused.
Best regards,
Customer complaint team
complaint@korsina.com
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Reply from Korsina
Hi Victor,
We’re really glad to hear that you had a positive experience with our support team. If you need any help, don’t hesitate to get in touch.
The Korsina team
Beware
Beware : Sweaters are not as advertised. Its just cheap print on polyester.
But I will give 2 stars and not 0 because the support team DID refund my order (except for the shipping costs) and therefore I thank them! However, the product is the most important part for a customer, it's what I paid for, and in that aspect it was really disapointing.
October 24, 2025
Unprompted review
Reply from Korsina
Dear Francisco,
Thank you for taking the time to share your feedback with us.
We are truly sorry that the sweater you received did not meet your expectations in terms of quality and material.
Your experience is very important to us, and we will take your feedback seriously to improve our product offerings.
Once again, we apologize for the disappointment you experienced. We are committed to making things right and will work diligently to address any issues in our product listings and quality control processes.
Best regards,
Customer complaint team
complaint@korsina.com
Poor quality clothing
Received my Men's Christmas Santa And Dinosaur Relief Embroidered Print Casual Hoodie, terrible quality material used, isn’t embroidered as it stated, it resembles the picture in the add slightly, it’s something I could have purchased on Temu for €7, I would avoid purchasing on this site,
Update after a month still waiting for them to reach out to me on email, even there customer service support is as terrible as there clothing, once again avoid there’s more quality clothing websites available
November 6, 2025
Unprompted review
Reply from Korsina
Dear Patrick,
We are extremely sorry to hear about the issue you've encountered with the item. We understand how disappointing it must be to receive an item that does not meet your expectations.
We have reached out to you via email to discuss this matter further. Please check your inbox at your earliest convenience and reply to our email so we can work together to find a satisfactory solution.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Best regards,
Customer complaint team
complaint@korsina.com
Shipping delay was weeks, not days
I ordered a shirt for a vacation a few weeks before I was due to travel.
I got no updates on shipping, and had to cancel a week before, since I knew the delivery time would be long even after it shipped.
I cancelled my order, and it was respected (they did first suggest I could wait it out).
Order well in advance!
October 6, 2025
Unprompted review
Reply from Korsina
Hi Paul,
Thank you for your feedback.
Regarding your review about being asked to wait for the shipment, this was just a suggestion we provided. We apologize if it caused any confusion.
We are committed to improving our service and hope to serve you better in the future.
Best regards,
The Korsina team
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Scam seller and scam delivery company
On September 6, 2025, I ordered an artsy shirt from Korsina.com for my adult son's October 16 birthday. It never arrived and my requests for refund were ignored. Korsina used UniUni for deliver and they never delivered and ignored my follow up. These have behaved like scam sites and I recommend people not use either. There will likely be a response to my posting that they are looking into the situation, but nothing comes of it. AVOID!
October 31, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are sorry to hear about the issues you have encountered with your order and the inconvenience it has caused.
We take your concerns very seriously and want to provide you with a detailed explanation and update.
We have verified that your package encountered an anomaly during the delivery process. In such situations, our standard procedure is to immediately contact the delivery service provider to investigate the issue. Additionally, we reach out to our customers to collaborate on finding a resolution as quickly as possible. We assure you that we are not ignoring your follow-up; rather, we are actively working to resolve the matter.
We understand how frustrating it can be when things do not go as planned, and we want to ensure that we are transparent with you. We sent you an email on November 2 explaining the situation and applied a full refund to your order. Please check your email for this communication and verify the refund details.
If you have any further questions or need additional assistance, please do not hesitate to contact us.
Best regards,
Customer complaint team
complaint@korsina.com
Scam!
Do not purchase from
This site!!! Clothes actually send are cheap prints on poor materials
January 27, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear about your experience with the quality of the items you received.
We have tried to locate your order based on the information we have, but unfortunately, we are unable to find it. To better assist you and find a satisfactory solution, we highly recommend that you contact our Customer Complaints Department directly at the following email address.
Our team is dedicated to working with you to resolve this matter to your satisfaction. Your feedback is important to us, and we will do our best to address your concerns.
Thank you for bringing this to our attention. We hope to have the opportunity to resolve this issue with you.
Best regards,
Customer complaint team
complaint@korsina.com
Bait and Switch
The hoodie I received looks VAGUELY like their image online, but with obvious deficiencies in materials and workmanship. I’d be embarrassed to wear it. This was after shipping was nearly a month. I contacted them about a refund and their refund policy (which I had not read ahead of time) requires the customer to return the item at the customer’s expense, then trust they’ll actually refund the money, which seems unlikely. Knowing how unlikely it’ll be that anyone would do that (they even say as much), they offer a partial refund of 30%. They sell bait-and-switch junk then keep 70%. STAY AWAY.
October 19, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear that the hoodie you received did not meet your expectations and that you are dissatisfied with the product.
Our team has processed your refund request according to our standard return procedure. However, we understand that this process may not have been satisfactory to you, and we apologize for any further inconvenience this may have caused.
We would like to take additional steps to resolve this issue to your satisfaction. Unfortunately, we are currently unable to locate your order details in our system. To better assist you and find a satisfactory solution, we kindly ask you to contact us directly at the email below with your order details. Our team is committed to working with you to find a resolution that meets your expectations.
We appreciate your patience and understanding as we work to address your concerns.
Best regards,
Customer complaint team
complaint@korsina.com
Crap prints not knitted jumpers. Cheap material. Avoid at all costs
Utter crap. Bought what I thought was a knitted jumper what I got was a blurry printed crappy material thing that I wouldn't wash the car with. Utterly disgusting company with no ethics at all. Waiting to hear back from my email but doubt I will get anywhere.
October 17, 2025
Unprompted review
Reply from Korsina
Dear Arran,
We are truly sorry to hear that the product you received did not meet your expectations. Please accept our sincerest apologies for this experience.
We take your feedback very seriously and are committed to continuously improving our products.
We have reviewed your case and found that our team has already responded to your refund request. We kindly ask you to check your email for our response and reply to it at your earliest convenience. This will allow us to proceed with the next steps and resolve this matter for you.
We appreciate your patience and understanding as we work to address your concerns.
Best regards,
Customer complaint team
complaint@korsina.com
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The garments are very poorly made and…
The garments are very poorly made and don't resemble the pictures at all. They won't let you put anything other than a four star review on their site. This is cheap disposable trash at it's worst. The knitted jumpers are if fact printed sweatshirt material - and very thin at that.
October 7, 2025
Unprompted review
Reply from Korsina
Dear Daren,
We are truly sorry to hear about the issues you have experienced with the garments you received. We take your feedback very seriously and are committed to resolving this matter to your satisfaction.
We have reached out to you via email to discuss this issue further and to work together on finding a satisfactory solution. Please check your inbox for our email. We would appreciate it if you could review our message and reply at your earliest convenience.
If for any reason you have not received our email, or if you prefer to contact us directly, please feel free to reach out to us at the email address below.
We value your business and want to ensure that you are completely satisfied with your experience. Your feedback is important to us, and we are here to help.
Best regards,
Customer complaint team
complaint@korsina.com
Shipping was the worst part
Shipping took 4-6 weeks to arrive. There were virtually no updates during the process. When I inquired, I was given little to no information about a status update, just to keep waiting.
Shirts were very thin/flimsy material. Stains on the shirt when it arrived. I didn't even want to bother for a return, but I know I won't get to wear the shirts much before they wear out
August 4, 2025
Unprompted review
Reply from Korsina
Dear Robert,
We are really sorry to hear about the issues you encountered with the shipping process and the quality of the shirts you received. We understand how frustrating this must have been for you.
We want to investigate this matter thoroughly and work with you to find a satisfactory solution, so we have contacted you via email to discuss the issues you raised and to understand how we can make this right for you.
Please check your inbox and reply to our email at your earliest convenience. Your feedback is important to us, and we are committed to resolving this to your satisfaction.
Thank you for your understanding and cooperation.
Best regards,
Customer complaint team
complaint@korsina.com
STOP!
STOP!! walk away from this website. I purchased a number of items of clothing. When they arrived I was appalled at the quality. Retuning them proved impossible as they were shipped to UK from USA and cost would have been prohibitive. My advice to anyone is steer clear.
August 1, 2025
Unprompted review
Reply from Korsina
Dear customer,
We are sorry to hear about your experience and the issues you encountered with the quality of the items you received.
We would like to review your order and provide you with a satisfactory solution. However, we are currently unable to locate your order in our system.
To better assist you, we recommend that you contact us directly at the email below. Please provide us with your order number and any other relevant details so that we can look into this further.
We value your feedback and want to make sure that your concerns are addressed promptly and effectively.
Best regards,
Customer complaint team
complaint@korsina.com
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