Kosinerjewelry Reviews 

215
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company, expressing high satisfaction with their overall purchases. Customers frequently praise the exceptional product quality, beautiful designs, and lovely packaging, noting that the jewelry is comfortable, durable, and wonderful for everyday wear. Consumers also highlight the responsive, polite, and helpful customer service team, which efficiently assists with order inquiries, replacements, and sizing exchanges. Some reviewers were not happy with response times, mentioning delayed email replies, slow communication, or difficulties making sudden changes to existing orders. A few consumers additionally noted that certain items turned out smaller than expected or required careful sizing verification.

What people talk about most

Product

Consumers find product to be positive, highlighting the beautiful designs and solid gold quality of the... See more

Quality

Users describe positive interactions with quality, expressing overall satisfaction with the stunning and... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are consistently responsive,... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a wide range of differing... See more

Response time

People report satisfaction with response time, highlighting that support agents are swift, helpful, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Edit to my review: customer service reached out to me and solved my issue. Thank you! Very poor customer service experience. I ordered two items and just a few minutes after ordering I realised th... See more

Company replied

Rated 4 out of 5 stars

Order# KS45459 Bought a pair of Open Huggies earrings on the site a week ago. I was very disappointed on receiving the items as they are far too small/tiny to even hold down to, let al... See more

Company replied

Rated 5 out of 5 stars

I purchased a pair of earrings which unfortunately arrived with a part missing. I emailed the company and although they did take a couple of days to respond they apologised, then quickly rectified t... See more

Company replied

Rated 5 out of 5 stars

My experience has been good so far. I ordered a 5mm size earring for my tragus piercing but didn’t realize that it would be too small for it. The earring itself is beautiful and Im willing to get a bi... See more

Company replied


4.3

Excellent

TrustScore 4.5 out of 5

215 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

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4.3

All reviews

(215)

178 reviews in the last 12 months

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Rated 1 out of 5 stars

So far not impressed

So far not impressed. The earing arrived in a lovely packaging however it's so so tiny I cannot even handle it plus nowhere that it says it made of white gold. I emailed a few days ago but heard nothing so far..

September 9, 2025
Unprompted review
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Reply from Kosinerjewelry

Hi there, we’re sorry to hear about your experience and truly appreciate your feedback. Could you please share your order number with us so we can look into this and assist you further? We’ll make sure to resolve this for you as quickly as possible.

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Rated 5 out of 5 stars

I love the products

I love the products, collected a few 14k earrings now, as well as a handy tool which makes insertion and fixing the front of the earring very easy process.
Always quick delivery to the UK, and we'll packed to include product pouch, box and gift bag.

September 5, 2025
Unprompted review
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Rated 5 out of 5 stars

The best products ever

The best products ever! They are beautiful, versatile, and incredible pieces of jewelry. Their quality is fantastic—I’ve had mine for years and they still look brand new. They’re water-resistant, durable, absolutely stunning, and always make a great impression. I’ve always received so many compliments on them.

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

14k white gold piercing

I bought a 14k white gold piercing 2 month ago and I‘m wearing it ever since! Shipping and delivery was fast! Packaging so nicely done and the piercing itself is so beautiful and sparkly! Will definitely order more👍🏻

July 8, 2025
Unprompted review
Rated 4 out of 5 stars

I have purchased from both their 14k…

I have purchased from both their 14k gold and ‘regular’ collection. Both extremely pretty. The regular item (a necklace) looks good but does not seem to be of extremely good quality- however, as I only paid about £15 I do not expect it to last decades. It is a very pretty, lovely accessory.
However, the 14k gold range was a pleasant surprise- it is real gold and is very well made. I got a stud earring with lab diamond and love it. Definitely a real deal, I have compared it to my diamond ring. I will definitely purchase from them in the future.

September 1, 2025
Unprompted review
Rated 2 out of 5 stars

Slow customer service

KS24759 Jewelry has fallen out of earring and havent had them long. Customer service was very slow, id emailed, messaged on chat from website and instagram. I even posted a comment on their post and they deleted it.

10.10.25 I have now had a response and issue resolved.

September 1, 2025
Unprompted review
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Reply from Kosinerjewelry

We’re truly sorry about your experience and the frustration it caused. Please share your order number so we can look into this immediately.

If confirmed as a product issue, we’ll gladly issue a full refund.

Thank you for your feedback — it helps us improve.

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Rated 1 out of 5 stars

Will not give a full refund on a damaged item

An earring arrived broken (1 of a set of 3). Have only offered a 50% refund as only one earring is damaged. On saying this was unacceptable as wanted the full set, they no longer reply to emails!

July 31, 2025
Unprompted review
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Reply from Kosinerjewelry

We’ll make this right — we can process a full refund for the set. Just reply to our email or message us directly.

Customer Service: service@kosinerjewelry.com

Rated 1 out of 5 stars

Still awaiting a refund for the product…

Still awaiting a refund for the product I received which is essentially a defected broken earring. No communication from the company. Stay away !!! Don’t waste your money !!!!

August 17, 2025
Unprompted review
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Reply from Kosinerjewelry

We’re truly sorry to hear about your experience and we sincerely apologize for the frustration caused. Could you please provide us with your order number so we can locate your purchase?

If it turns out to be an issue with our product, we will be more than happy to arrange a refund for you right away.

Thank you for your feedback — it helps us improve.

Rated 1 out of 5 stars

Scammer

This is a horrible company , a 100% scammer! You pay with no item and someone will signed for you that you receive the order.

July 29, 2025
Unprompted review
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Reply from Kosinerjewelry

Thank you for alerting us. This is a serious matter. For your security, we strongly recommend that you immediately contact your bank to report the unauthorized transaction and inquire about chargeback procedures. They are best positioned to secure your account and assist with the refund process.

Rated 5 out of 5 stars

I'm a happy repeat customer

I've purchased from them four times now, all 14K solid-gold jewelry. I am very sensitive to any metal other than gold and titanium, so I know what I got from them is the real deal. Absolutely love their designs and quality, and found paying for express shipping worth it.

July 21, 2025
Unprompted review
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Rated 1 out of 5 stars

The worst seller ever

The worst seller ever – zero communication. The earring was extremely poor quality. I do NOT recommend buying from them.
I returned the product in perfect condition, but now the only update I’ve received is:
“Shipment held by customs awaiting information from the recipient.”
No help, no response. Avoid this seller.

July 6, 2025
Unprompted review
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Reply from Kosinerjewelry

We’re always working to improve quality and service. We’d love to help — feel free to contact us directly. Customer Serivice Email: service@kosinerjewelry.com

We offer 24/7 Customer Support, and our team responds to emails promptly and works to resolve issues around the clock.

Rated 1 out of 5 stars

Terrible customer service

I purchased quite a few earrings the other day. The hoops were broken I emailed straight away and had no response. Type of company that want to take your money and not support you. Wouldn't shop here again and wouldn't recommend.

July 10, 2025
Unprompted review
Kosinerjewelry logo

Reply from Kosinerjewelry

We’re here to help and can refund the damaged items.We’d love to help — feel free to contact us directly.

Customer Service Email: service@kosinerjewelry.com

Rated 4 out of 5 stars

Original poor customer service has vastly improved.

Update January 2026: I would like to update my review again. It would appear the company have upped their game and improved their customer service. I would like to mention they sent me my original order that I placed free of charge as well as a full refund. I am happy with how they resolved my problem

Update dec 2025: the company have contacted me twice asking me to update or remove this review. I finally received a refund almost two months after my original purchase with a simple screenshot of a refund. I thank the company for finally giving it to me but I still stand by how it should not have taken so long and me being ignored by them in multiple platforms. It's like the tables of have turned now they are trying to chase me. Although it appears they may possible have improved their service now, I will not purchase from this company again.

Very bad. So not buy from here. Ordered on June 9th . Was due for delivery June 20th. Still not turned up. Was told I need to wait 30 days for a refund for my parcel to be deemed as lost. Been over 30 days and they said they would refund me 5 days ago on 2 days time. No refund and no response to any emails.

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

Cheap goods from China

Cheap goods from China, a total rip-off, and absolutely terrible service. Save your money and don't shop here! NO STAR AT ALL.

June 1, 2025
Unprompted review
Kosinerjewelry logo

Reply from Kosinerjewelry

We’re always working to improve quality and service. We’d love to help — feel free to contact us directly.

Customer Service Email: service@kosinerjewelry.com

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Rated 2 out of 5 stars

I'm so disappointed in the stone…

I'm so disappointed in the stone quality. I can tell it's not a real and just a lookalike made with glass. the moss agate i got isnt even slightly green to begin with. other than that i think the quality is ok....

June 25, 2025
Unprompted review
Kosinerjewelry logo

Reply from Kosinerjewelry

Dear Ms. Melisa,

Thank you for taking the time to share your shopping experience. We truly value your feedback and sincerely apologize that the product did not fully meet your expectations.

We would like to take this opportunity to clarify that moss agate is a 100% natural gemstone, not man-made glass. As a creation of nature, each piece of moss agate is completely unique—its “moss-like” patterns, color intensity, and distribution naturally vary from stone to stone. This individuality is part of the natural beauty of the gemstone, which means it cannot be as uniform in color or pattern as a standardized, manufactured product.

We understand your expectations regarding color, and we acknowledge that natural gemstones can sometimes differ slightly from one another. We always strive to represent our products as accurately as possible. All product photos are taken from real items; however, differences in lighting and screen displays may also cause subtle visual variations.

We have already reached out to you via email at service@kosinerjewelry.com
and would be happy to further discuss the situation and offer a satisfactory solution, such as an exchange or a refund. Your satisfaction is very important to us, and we sincerely hope to have the opportunity to make this right for you.

Thank you again for your understanding and valuable feedback.

Thank you,
Kosiner Jewelry Customer Support Team

Rated 1 out of 5 stars

Do not purchase!

Do not purchase!! Scam website that don't reply to return requests. They essentially sent me prop doll earrings. That were tiny and completely unfunctional as the ball bearing ends were not removable

May 29, 2025
Unprompted review
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Reply from Kosinerjewelry

We can definitely help with a return and refund! Send your order number to our email.

Customer Service Email: service@kosinerjewelry.com

Rated 1 out of 5 stars

Cheap Stuff

The jewelry is very low quality and they won't help you with the return.

April 18, 2025
Unprompted review
Kosinerjewelry logo

Reply from Kosinerjewelry

Dear Ms. Stefanie G.,

Thank you very much for taking the time to share your shopping feedback. We sincerely apologize that the product you received did not meet your expectations, as well as for the after-sales difficulties you previously experienced. Listening to our customers is extremely important to us, and your review has prompted us to carefully review and improve our service processes.

We would like to clearly assure you—and all customers who are reading this—that we have fully optimized our after-sales service policy. If there is any quality issue with a product, we fully support free returns and refunds, and we are committed to ensuring that situations where returns are not accepted do not occur. Our goal has always been to provide every customer with a smooth and satisfying shopping experience.

We have already reached out to you via our support email at service@kosinerjewelry.com
, and we would truly appreciate the opportunity to review the details of your order so we can properly resolve any remaining concerns or provide further assistance. If you still have any unresolved questions, please feel free to contact us directly at any time.

Thank you again for your valuable feedback—it helps us continue to improve. We sincerely hope to have the opportunity to serve you better in the future.

Warm regards,
The Kosiner Jewelry Team

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