Edit to my review: customer service reached out to me and solved my issue. Thank you! Very poor customer service experience. I ordered two items and just a few minutes after ordering I realised th... See more
Company replied
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Review summary
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Order# KS45459 Bought a pair of Open Huggies earrings on the site a week ago. I was very disappointed on receiving the items as they are far too small/tiny to even hold down to, let al... See more
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I purchased a pair of earrings which unfortunately arrived with a part missing. I emailed the company and although they did take a couple of days to respond they apologised, then quickly rectified t... See more
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My experience has been good so far. I ordered a 5mm size earring for my tragus piercing but didn’t realize that it would be too small for it. The earring itself is beautiful and Im willing to get a bi... See more
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4.3
Excellent
215 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Super fast delivery
Super fast delivery, comes in a lovely gift box and bag. Great customer service.
April 16, 2025
Unprompted review
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Reply from Kosinerjewelry
Hi Julie Johanna,
We’ve improved our Customer Supportsince then! If you still need help, send your order number and we can help with a refund.
We can definitely help with a return and refund! Send your order number to our email.
Customer Service Email: service@kosinerjewelry.com
Great quality for the price
It took some time for the international package to arrive but they processed it super fast. Also, I do get the best quality for the bucks. They always have some kind of promotion going on. If not on their website, then their social media's got a code somewhere. That's how I got my 14k solid gold studs at a discount at least 😂
March 19, 2025
Unprompted review
Lost a stone in a earring
Lost a stone in a earring, didnt get a new, they only have 3 month (!) garanty.
April 10, 2025
Unprompted review
Reply from Kosinerjewelry
Hi Camilla Fröberg,
We tried contacting you three times via email after you reported the issue, but have not received a reply from you.
Let us help ship the missing items or issue a partial refund — your choice! Reply to our email and let us know.
Customer Service Email: service@kosinerjewelry.com
I have purchased from this company…
I have purchased from this company twice now and I just discovered it a month ago. I have worn my earring stack everyday for the past month and it has not tarnished at all! No irritation or itching ever either! The earrings are very secure for the most part, but I had a pair fall out and I worked with a very helpful and nice employee who bared with me for a couple days and is now sending me a pair of earrings for free! This is my favorite jewelry brand by far and I get compliments on my stack everyday and I recommend their brand to all of my friends and anyone who asks. :)
April 9, 2025
Unprompted review
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Order at your own risk x
Asked for them to cancel my order before it was shipped, no reply on their emails, WhatsApp or live chat for days, they reply back to me AFTER it’s been shipped out and it’s too late to cancel… I asked if I can return it and they recommended to give it to friends/ family! I need a refund not give it away! Very bad company, don’t buy
Edit: almost a year later they have refunded me
Edit again: they have given me a $20 gift card as an apology. Now this is what good customer service is! ❤️
January 29, 2025
Unprompted review
Reply from Kosinerjewelry
Hi,
We’ve improved our Customer Supportsince then! If you still need help, send your order number and we can help with a refund.
Customer Service Email: service@kosinerjewelry.com
Belgium
Belgium
Timely delivery
Good quality
Earrings (loops) look beautiful
A bit worried about the firmness of the closing but I'm wearing them now 48h non-stop and they're still in. Hope it stays like this
December 2, 2024
Unprompted review
Love them so much
September 30, 2024
Unprompted review
I regret about this purchase
I regret about this purchase. I payed for some jeweleries and they send my the half of them. And the worst of all is that they don't answer to my emails. Be careful.
September 18, 2024
Unprompted review
Reply from Kosinerjewelry
Hi Άννα Ευθυμίου,
Thank you for reaching out. We appreciate your feedback. Our website lists this item as a single earring, which we understand can be confusing, and the reason why you received thehalf of them. We are updating the product description to make this clearer. If you are not satisfied, we can quickly process a full refund for you.
Customer Service Email: service@kosinerjewelry.com
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They have the best jewellery that I…
They have the best jewellery that I ever wearer . Great material and looks stunning 🫶
July 18, 2024
Unprompted review
the jewels are wonderful
the jewels are wonderful, I wear them continuously. I take a bath with them and they don't turn black. looks flawless
June 21, 2024
Unprompted review
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Astonishingly well crafted and beautiful with variety of designs
The jewelleries by Kosiner are just astonishingly beautiful and well crafted!
I loved every single one of their jewelleries that I have.
June 20, 2024
Unprompted review
Quality jewellery
Quality jewellery, impeccably finished. The packaging in which they are packaged is also beautiful... I love them!
April 23, 2024
Unprompted review
I love the items from this brand
I love the items from this brand, top quality and a wide range of products.
The customer service is really Top and the shipping pretty fast.
Thank you
April 12, 2024
Unprompted review
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