kpopmerchlover.com 

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Rated 1 out of 5 stars

Horrible Customer Service

I bought a Koya pillow on 02/06. I received an email saying the order shipped on 02/11. The email stated that I would receive a tracking number so can track my shipment. Two weeks later and I still haven’t received a tracking number, or the package. I sent customer service an email asking about my shipment. They responded within an hour, saying a tracking number would be provided within 24 hours. I still haven’t received a tracking number, and emailed the company again requesting the tracking number. Now I’m getting no response. Save your troubles and use a different company. I still haven’t received anything and honestly I am not sure this isn’t a scam.

February 18, 2022
Unprompted review
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Rated 1 out of 5 stars

Horrible company

Horrible company. Took forever to ship items ordered. When I finally received, wrong item was shipped and one item was missing. They said they would contact shipping and check. No response to follow up. Emailed the company again asking for a refund. They responded that they’d give me my money back. Never happened and no response from them after multiple attempts. Phone number not even legit. Stay away from this site.

July 31, 2021
Unprompted review

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