Put £250 into buying cash and have been scammed, i have never got my money back. The 2 deposits spent 3 days pending then said failed and i have not got a refund 1) £150 deposit REF ID: FTLV9vD... See more
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See what reviewers are saying
You send things to an irresponsible team with no name and no method to talk to real persons until Frustration makes me and others seek other services where real people help with problems, not shuffle... See more
Company replied
So,i must say it's very very cool platform,well thinked,interface is great,some tips to learn,all is well done,withdrawal are instant,it took 30 seconds to come on my bank account,this is really great... See more
Company replied
My go to centralized exchange being in the United States. Great selection of tokens, super competitive fee structure, especially for Kraken Pro. I've been using Kraken for over 5 years and never had a... See more
Company replied
Company details
Written by the company
Kraken helps people own the power of their money. Founded in 2011, we're one of the world's longest-standing crypto platforms — now offering crypto, stocks, futures, staking, payments and more. Trusted by millions of institutions, professional traders, and consumers across 190+ countries. Proof of Reserves since 2014. Assets held 1:1.
Own the power of your money
Written by the company
- Our mission: Accelerate the global adoption of crypto so everyone can achieve financial freedom and inclusion.
- Since 2011, we've put that mission into practice by building one of the most transparent platforms in finance. Proof of Reserves since 2014. Assets held 1:1. A product lineup that now spans crypto, stocks, futures, staking and payments. Trusted by millions of consumers, professional traders, and institutions across 190+ countries.
Contact info
United Kingdom
- kraken.com
Start trading with as little as $10
You should know
3.4
Average
7K reviews
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Im not really understanding how to move…
Im not really understanding how to move from kraken to the kraken wallet. Im sure linked them right but rest of it im struggling with.
April 23, 2026
Reply from Kraken
Hello, thanks for your feedback!
We understand it can take a bit of time to get familiar with transfers between Kraken and the wallet. To move funds to your Kraken Wallet, go to your Kraken account, select Withdraw, choose the asset, then add or select your Kraken Wallet address for that asset and confirm the transfer.
If you need help, feel free to reach out via our social channels, we’ll guide you step by step.
Kraken Support 🐙
You stole my money help waited a week…
You stole my money help waited a week for response
April 18, 2026
Reply from Kraken
Hello, if you’re waiting on a response, please note that some cases can take a moment to review. That said, we’d like to help move this forward, feel free to reach out to us via our social channels with your ticket number or Public Account ID so we can take a closer look.
Kraken Support 🐙
Kraken for DASH better than Coinbase
I use Coinbase predominantly before shifting to trading and selling DASH from my MN. Coinbase had numerous issues with stuck or delayed transaction on the DASH network. All internal to their system. I had some send sitting for several weeks before being resolved by upper level tech support. This happened to me twice on two separate occasions. Coinbase tech support could never admit or own up to the internal error on their end. I now switched to Kraken and have had zero issues after numerous DASH sends, converts and selling.
April 23, 2026
Reply from Kraken
Thanks for the shout out here GP! We've worked hard to improve our infrastructure and evidently it's definitely paying off. Tell your mates to dash over to Kraken anytime 🐙👊
I was getting adds for the kraken card
I was getting adds for the kraken card. It said that Australia was the only place it wouldn't work. I applied and they then told me it won't work I Canada. I can't delete the app unless I remove all my funds from kraken and start over. Very misleading advertising
April 9, 2026
Reply from Kraken
Hey Dave - totally hear you. UK and EEA have been the only geographies that the card currently operates in. Please send us a DM on another social platform so we can investigate:
https://support.kraken.com/articles/201351886-how-to-follow-kraken-on-social-media
Reply from Kraken
Big ups Jose! 🐙👊
open oder when computer was off lost…
open oder when computer was off lost liquidation!!!! by email when I was sleep ,that insane!!!!!! almost 300 stole from me !!!!!
April 23, 2026
Unprompted review
Reply from Kraken
Please send us a DM on another social platform so we can investigate:
https://support.kraken.com/articles/201351886-how-to-follow-kraken-on-social-media
Love it it's great for beginners
March 11, 2026
Reply from Kraken
You bet it is Glen! And as you learn you have plenty of options too for more advanced stuff 🐙👊
More than 10 years in use .I use kraken since the beginning of it
I use kraken since the beginning of it, may be 10 years by now. They have amazing support, they also improved every single thing ever buged their system when just reported. Super quick, superb trustful. I would always recommend and keep recommending them as platform. The nee krak cards amazigg by too, been waiting for this to happen and its just brilliant . 5 starts ⭐️
April 23, 2026
Reply from Kraken
Hristina thank you so much! You are an OG and we are happy to have you on board. So glad you have been able to enjoy this journey with us and excited to continue to take you to new heights 🐙👊🚀
Reply from Kraken
Thanks for sharing, Kenton! Great to hear you enjoy the new UI, we appreciate you taking the time to share 🥂🐙
Easy for beginners
April 23, 2026
Reply from Kraken
Thank you for the kind words, Tamdin. We built Kraken to make getting started in crypto feel simple and secure, so it means a lot to hear that. If there's anything we could improve or anything you'd like to explore next, we'd love to hear it. Our team is here whenever you need us 🐙
I appear to be making money but it's a process to get it
I appear to be making money, but
I don't understand the withdrawal process and feel like my money is being held hostage.
April 22, 2026
Reply from Kraken
Thank you for sharing, Julie. Withdrawals can feel unfamiliar the first time around, and we'd like to help walk you through it to make sure it's all working smoothly. Please reach out to our support team or our official socials channels, we'll be happy to help https://support.kraken.com/articles/201351886
This article can also be helpful: https://support.kraken.com/articles/360048656092-how-to-withdraw-funds-from-your-kraken-account
Kraken 🐙
Works well for the purpose i use it…
Works well for the purpose i use it for, more than I can say for some
April 23, 2026
Reply from Kraken
Hey Theter, we'd love to hear your feedback on how we can get 5⭐ from ya ;)
Our DMs are always open: https://support.kraken.com/hc/en-us/articles/201351886
Kraken Support 🐙
Easy Peasy
The app is easy to use and very navigable. I’ve been enjoying trying to learn the ins and outs.
April 23, 2026
Unprompted review
Reply from Kraken
Thanks for the review Caleb, nice to read you like how easy it is to use 💜🐙
Easy to use.
April 13, 2026
Reply from Kraken
Thank you very much for your feedback Ace. Glad you find our platform easy to use, we appreciate your feedback
Kraken Support🐙
I’ve really enjoyed the app
I’ve really enjoyed the app. Still learning and trying to explore. Looking forward to investing for years to come.
April 22, 2026
Reply from Kraken
Hello Rocky! Thanks for leaving us a review. We're glad to hear that you like our app! We appreciate your feedback! Thank you very much. Cheers, Kraken 🐙
Reply from Kraken
Hello! Thanks for leaving us a review. We're glad to hear that you like our app! We appreciate your feedback! Thank you very much. Cheers, Kraken 🐙
Reply from Kraken
Hello! Thanks for leaving us a review. We're glad to hear that you like Kraken! We appreciate your feedback! Thank you very much. Cheers, Kraken 🐙
You Have Been Warned
You Have Been Warned
reply to your nonsense:
I am done with your chat bots, NO thank-you.
You have NO phone number to speak with a real person.
You ripped me off. GO AWAY
April 19, 2026
Unprompted review
Reply from Kraken
Please send us a DM on another social platform so we can investigate:
https://support.kraken.com/articles/201351886-how-to-follow-kraken-on-social-media
Reply from Kraken
Hi Peter, feedback much appreciated, glad you find it helpful
Kraken Support 🐙
Very user friendly
Very user friendly and you save a lot of money by paying 5 per month
April 22, 2026
Reply from Kraken
Yes you can Joshua! Kraken+ is the way. Big props mate 🐙👊
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