While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their pleasant and professional demeanor, highlighting their helpfulness and responsiveness. The service provided is frequently described as excellent and efficient, with many people appreciating the smooth ordering process and quick communication. However, some customers also noted issues with delivery services, citing delays, lack of communication, and problems with couriers. A few other people also felt that the in-store experience was unsatisfactory due to rude or dismissive staff, and some reported receiving damaged products or experiencing poor communication regarding order cancellations and product assessments.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the quality of products like MacBooks... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast and efficient delivery,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers found the ordering procedure... See more

Service

Users describe positive interactions with service, highlighting excellent and efficient service, quick... See more

Staff

People report positive experiences with staff, highlighting exceptional customer service from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I like the way this company is structured. Information is clearly displayed and they illustrate how a financial services company can effectively be customer focused. The websites UI is well put toget... See more

Rated 5 out of 5 stars

I recently purchased a 14-inch MacBook Pro M4 Pro. I ordered it using their online portal, and it was a smooth experience. All communications were through email, and their team was very quick in proce... See more

Rated 5 out of 5 stars

Amazing service and super fast delivery. Needed a new genuine Apple case for a phone and everywhere including Apple and Amazon weren’t next day delivery. KRCS delivered next day and the updates alon... See more

Rated 5 out of 5 stars

The delivery took a little bit of extra time, but it was definitely worth the wait. I also reached out to customer care during the process, and I want to give a special thank you to Russell for the... See more


Company details

  1. Computer and Accessories Store

Information provided by various external sources

KRCS is the UK's longest-established Apple Specialist Reseller, supplying computer solutions to business, education and personal users since 1983. Company History KRCS have been committed to providing Apple computer solutions since the days of the Apple II - the first commercially popular microcomputer manufactured by Apple Computer. The company opened the UK's first dedicated AppleCentre in Nottingham in 1984, coinciding with the launch of the ground-breaking Apple Macintosh Personal Computer. KRCS - the UK's most successful Apple Specialist Reseller From the early desktop publishing tools of the 1980s to the powerful intel-based Mac Pro workstations of today, KRCS have gone from strength to strength and is arguably the largest and most successful Apple specialist in the UK. The company boasts eight Apple Premium Reseller computer stores; in Doncaster, Merry Hill (nr Dudley), Coventry, Derby, Hull, Leeds, Nottingham and Peterborough. Apple Premium Resellers are hand-picked by Apple Computer for proven expertise in systems knowledge and integration. KRCS is accredited to deliver a whole range of after-sales services including; system integration, installations, upgrades, troubleshooting, and diagnostics. KRCS have dedicated professional, education and customer service teams to effectively service specialist markets and all our staff have undergone rigorous training to provide support for Apple hardware, software and peripheral devices. Design professionals and networking applications KRCS also has complimentary vendor accreditations in professional publishing and design applications that integrate well with Apple hardware and software. The head office in Nottingham offers demonstration facilities for high-end Xerox pre-press and professional networking applications. Try before you buy KRCS Apple Premium Reseller computer stores are located in convenient city-centre sites and offer a relaxed environment, where expert and novice users alike can try-out the very latest Apple hardware - from iMacs to iPods! At every KRCS computer store, customers can discuss their needs with friendly, knowledgeable staff. KRCS online store Customers who choose to shop from home via our secure website can now enjoy the convenience of online shopping, plus the same level of after-sales service that is available at our other KRCS outlets. If you are new to Apple Macs and iPods or maybe an experienced Apple Macintosh user, we trust that you will enjoy our integrated approach to computer shopping and after-sales service.


Contact info

4.2

Great

TrustScore 4 out of 5

554 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy ordering, great price, fast delivery

Been looking at upgrading my MacBook for sometime.
Opted for a space black M4 pro. KRCS had it in stock and at cheaper than their normally good prices during Black Friday.
And arrived by lunchtime the next day. All charged up and ready to go fantastic.
Will definitely use again and will be recommending to friends and family. 5 stars.

November 26, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

I have got a Mac mini today

I have got a Mac mini today, it was a pleasure to talk with Henry, which helped with all my questions, the product arrived early than expected, and the price is unbeatable right now, had a look everywhere before buying it.

Thanks 🙏

December 2, 2024
Unprompted review
Rated 1 out of 5 stars

Tried to oversell

Wanted to buy an iWatch SE. Told them that I wanted to spend about £200.
After taking me to a screen and explaining the different types of iWatch that I could have. Tried to talk me out of the SE and the watch that he wanted to sell me was over £750.
Far more than I wanted to pay so I went elsewhere and bought an iWatch SE.
Was going to but another watch for my wife as well so they lost sales of two watches.
As previous reviewer have stated the Apple Shops are far better.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

I ordered a Macbook Air M3 from here…

I ordered a Macbook Air M3 from here and was very pleased. I ordered it on Wednesday before 3pm and then it came the next day. The website was informative and very easy to use and gave a top price which was better than major sellers for the same brand new product.

November 29, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent all round experience

Excellent all round experience. Purchased item online and delivered within two days. Product was also considerably cheaper than other retailers. An added bonus, was that of receiving via email set up instructions for the item I purchased. Would certainly use this Company again.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent price, service and delivery.

Ordered just before 3.pm, 10.20 am the next morning the item was on my doorstep. The price was excellent and when I spoke to a customer representative they were informative and friendly.
It is the first time I used KRCS as I have alway used mainstream retailers, they will be my first choice for any other Apple products I may purchase in the future.

November 22, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great Service

Honestly the best Apply resellers in the UK.

They provide excellent service and really prompt and accurate answers to the queries that I raised. For instance when the new M4 laptops landed I asked them how quickly are they going to update their site to show the new laptop configurations, they responded with literally 24 hours later and the site was updated. They were soo prompt.

They even priced matched my M4 max to reflect the latest Black Friday offer they have on their site after I made purchase which was really great.

Overall just a great company to do business with. This my second time using them and so far it’s been great.

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Apple-Quality Service

Thanks (to Apple) for a brilliant product. Kudos to KRCS for Apple quality service. 10% off ahead of Black Friday, overnight free delivery and helpful and complete documentation. What's not to like? Never heard of KRCS before this week (!) but happy to recommend them.

November 18, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

mac mini m4

what can i say ordered on friday and delivered tuesday. on the plus side they emailed me how to set up my old mac mini to my new one which i found helpful as well thanks

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service and product

Fantastic service and product
Ordered a Mac Mini4 online after speaking to someone by phone over a query I had nice to have the call answered promptly by a person.
Ordered Friday online delivered Saturday morning and the best price I could find anywhere 10% off apart from one site that was selling for nearly £200 off the list price of £599. For an Apple product that has only just been released sounded too good to be true.
As searching for some reviews since has proved to be the case. Buyer beware.
Krcs I would recommend 100%

November 16, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

M3 Macbook Air 15"

This company is a legitimate professional company with multiple stores across the country and also an online shop. I ordered a macbook air 15" from their online store which we now have and are very pleased with. The customer service was good and quick to respond as I did need to contact them a few times as my order was delayed. It did take 5 and a half weeks for the order to arrive which was the only bad point, however I do believe their 'configure-to-order' macs can have larger wait times. We got a better deal on our laptop than buying direct from apple, so thank you KRCS, I am happy to recommend you and wish you all the best.

October 14, 2024
Unprompted review
Rated 1 out of 5 stars

Order/Delivery

Ordered the 16 pro max
Was told to wait a few weeks. It has been a month, called again and was told it would take a few more weeks. Cancelled the order.

October 14, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look