KRUU Reviews 22,896

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,049 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of setting up and using the product, making it a popular choice for various events. The delivery service is consistently praised for being on time, often arriving days before the event, which allows for practice and preparation. People appreciate the quality of the photos and the generous supply of paper and ink, ensuring a continuous and enjoyable experience for guests. However, some customers experienced issues with the printer's speed and functionality, noting that it could be slow or stop printing unexpectedly, which sometimes led to long lines or unfulfilled printing desires. A few people also mentioned difficulties with the layout design process, finding it complex or resulting in text that was too small once printed.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently highlighting the ease of setup, use, and... See more

Product

People report positive experiences with the product, finding it to be a huge hit at events like graduations... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the timely arrival... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the amazing and excellent quality of the... See more

Service

Customers consistently note positive experiences with service, often highlighting that the photo booth was a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy set up and easy to ship back! I am so happy we decided on this for son's graduation party - it was a hit! I love we didn't need anyone to man the Photo Booth station, everyone enjoyed taking thei... See more

Company replied

Rated 5 out of 5 stars

I just used The HRUU Photo Booth for my daughter’s graduation party 🎉 it was a huge hit! Everyone loved to take home their custom collage photos. It was soooooo easy to set up. I’m a woman & did it... See more

Company replied

Rated 5 out of 5 stars

Every promise made by Kruu was met. The camera was deliverd on time, we set it up as directed and everything worked. Guests had fun using the camera at the wedding reception and we have some great pho... See more

Company replied

Rated 5 out of 5 stars

I posted this on Google, but 10/10 definitely recommend! It was simple to put together and easy to use. Super cheap also vs paying an astronomical amount of money for other photo booths. All my weddin... See more

Company replied


Company details

  1. Photography Service
  2. Event Planner
  3. Photo Printing Service
  4. Wedding Planner
  5. Wedding Service

Written by the company

At KRUU, we transform weddings, birthdays, company events and other special occassions into unforgettable celebrations with our premier photobooth rental services. With a keen focus on creativity, innovation, and capturing special moments, we take your wedding festivities to the next level. Our photobooths are not just about taking pictures; they’re about creating cherished memories that will be treasured for a lifetime. Why choose KRUU Photobooth for Your Wedding? Unforgettable Experiences: We believe that every event should be unique and memorable. Our photobooths are designed to create immersive and engaging experiences that leave a lasting impression on your guests. From themed props to individual designed prints, every detail is crafted to make your event extraordinary. Unleash Your Creativity: Our photobooths aren't just about taking photos – they're about self-expression. Whether it's striking a pose, making a goofy face, or showing off your style, our booths provide the perfect platform to let loose and be yourself. Quality Keepsakes: Every snapshot is a memento of laughter, love, and togetherness. And our photobooths deliver high-quality prints that capture the essence of your event. These tangible keepsakes allow you and your guests to relive the fun and laughter for years to come. Seamless Convenience: Our photobooth rental process is designed for your convenience. From setup to teardown, it's a seamless & quick experience, so you can focus on enjoying your special day. Our user-friendly interfaces make capturing memories a breeze for guests of all ages. How KRUU Elevates Your Party / Event: Photobooth Rentals: Elevate your wedding, birthday, company event and more with our captivating photobooth rentals that turn moments into memories. Quality Event Keepsakes: Cherish your special day with high-quality, vivid photographs that serve as keepsakes. Convenient Photobooth Services: Enjoy a seamless and hassle-free wedding with our convenient photobooth services. Memorable Event Moments: Make your event unforgettable with creative and dynamic photobooth snapshots. Order a KRUU photobooth today: Your special event deserves a touch of magic, and KRUU is here to provide it. Our photobooths create connections, amplify joy, and turn gatherings into vibrant memories. Join the KRUU experience today and let's capture the spirit of your event, one snapshot at a time. Contact us now to discover how we can elevate your special occasion with our premium photobooth services.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

23K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our guests loved it!

Our guests loved it!
I had a question and the KRUU team answered it immediately!

One area of recommended improvement would be arranging pick up for UPS versus having to deliver it to an access point. It’s a little bit of a hassle post party to pack it up and take it to an access point when you have 1 million other things to do.

June 11, 2026
KRUU logo

Reply from KRUU

Hi, Steven.

We’re so happy to hear your guests loved it and that our team was able to jump in quickly when you needed support.

And thank you for the feedback on returns!

For returns, we currently offer both UPS drop-off, and UPS pick-up in certain service areas, which is why some customers are able to return directly that way while others may not have that option available depending on location and routing coverage. It’s a service we already offer where available, and we’re continuously working on expanding and optimizing return options wherever possible.

We really appreciate you flagging this; feedback like yours helps us improve the experience for everyone, especially after a big event when convenience matters most.

Thanks again for celebrating with us, and for trusting KRUU with your special day!

Best,
KRUU US

Rated 4 out of 5 stars

I would 100% get Kruu again

I would 100% get Kruu again! This has been the best Photo Booth experience and it made my wedding so much more fun! I have tons of memories with friends and family forever that aren’t just regular pictures. We had some hiccups during our wedding with the printer getting jammed and the screen not working, but we fixed it and it was up and running in no time! Thank you Kruu for this experience!

June 12, 2026
KRUU logo

Reply from KRUU

Hi, Jasmine.

100% again?! That’s the best kind of love story.

We are SO honored we got to be part of your wedding day, and even more thrilled that it brought the fun and gave you those not-so-basic, laugh-until-you-cry memories with your favorite people. That’s exactly the magic a booth should bring!

Now, about those little hiccups; printers love a bit of drama sometimes, but we’re impressed you had it back up and running in no time. Crisis handled.

Cheers to forever (and fabulous photo evidence of it)!

Best,
KRUU US

Rated 5 out of 5 stars

The KRUU Photo Booth was easy to setup…

The KRUU Photo Booth was easy to setup and users friendly. Changing ink cartridges and adding photo paper was easy and user friendly
Guest enjoyed taking and editing their own pictures. Guest was able to share photos with each other. Having the KRUU Photo Booth at my daughter Sweet 16 celebration was the Best Thing Ever.

June 12, 2026
KRUU logo

Reply from KRUU

Hi, LaKeysha.

“The Best Thing Ever”?! You flatter us!

We LOVE hearing that setup was smooth and that swapping ink and paper felt easy, because no one wants tech stress at a Sweet 16. This is a party, not a troubleshooting tutorial.

Your daughter’s Sweet 16 only happens once, and we’re so honored we got to help make it unforgettable. Thank you for letting us be part of such a special milestone, and here’s to more celebrations, more laughter, and a whole lot more fabulous moments!

Best,
KRUU US

Rated 1 out of 5 stars

Printer stopped and there was no…

Printer stopped and there was no resolution

June 6, 2026
KRUU logo

Reply from KRUU

Hi, Amy.

We're sorry to hear that your experience did not meet your expectations.

After reviewing your case, our technicians thoroughly tested the returned components and confirmed that all equipment was functioning as intended. Based on our testing, we were unable to identify any defects or malfunctions with the equipment.

We understand that technical issues during an event can be frustrating. However, in this instance, our findings indicate that the issue was related to setup or operation rather than a fault with the equipment itself.

Our Customer Care and Technical Support teams are available 7-days a week, and until 9PM EST on weekends to assist to help guide you through any setup issues you might encounter.

We appreciate your feedback and remain committed to providing reliable equipment and responsive support for all of our customers.

Best,
KRUU US

Rated 5 out of 5 stars

Best experience!

Best experience!! Communication was great, delivery on time, very easy set up, the kids had a blast and I got lots of great pictures!! And finally a very easy return process- I will definitley use them again for a future party

June 5, 2026
Rated 4 out of 5 stars

so close to perfection!

We really loved our Photo Booth for our wedding, it was easy to use and printed beautiful pictures. It came on time & returning it was a breeze!! My only complaint is that it let us reprint some of the photos out after (because our guests didn’t leave us any) and then suddenly shut down and said we weren’t allowed to print anymore even though we had 2 rolls of paper still. Tried to problem solve & it simply did not let us reprint which is a big bummer; I wanted to put them in a photo album. Otherwise everything else was great!

June 5, 2026
KRUU logo

Reply from KRUU

Hi, Sarah.

“So close to perfection”... we’re determined to earn that last little sparkle next time!

We’re so happy you loved the booth, the prints, and how easy everything was from delivery to return.

Regarding the reprints, our Premium package includes a 100 reprint limit, which is why the booth allowed additional prints at first and then automatically stopped, even though there was still paper left. The system is programmed to cap at the included total. We know it’s a bummer when guests grab all the good ones first!

The good news? For future events, you can absolutely extend that reprint total for a small fee. We’re always happy to customize things so you get exactly what you need, especially when photo albums are on the line.

And of course, every single image from your big day is saved in your online gallery, ready for unlimited downloads and printing on your end anytime.

For your next celebration, we’d love for you to connect with our Customer Care team; they can walk you through the booking process and help tailor the perfect package (with all the reprints your heart desires).

Thank you again for letting us be part of your wedding!

Best,
KRUU US

Rated 5 out of 5 stars

Great product!

Honestly, I couldn't have been more pleased! Everything that was advertised was factual. It was delivered 2 days before the event, instructions were easy to follow, and return process was simple. Could not be more satisfied!

June 12, 2026
Rated 2 out of 5 stars

Problems with Kruu

-App only showed evelope drop boxes instead of proper mail sites
-should not require individuals to download an app to receive photos that you pay for
-still have not received photo log

June 12, 2026
KRUU logo

Reply from KRUU

Hi, Mia.

Thank you so much for your honest feedback, we truly appreciate you taking the time to share it.

First, we want to reassure you:your full photo gallery is available and ready to view. All images are securely stored and can be accessed anytime through your online gallery.

Guests do not have to download the app to receive their photos. While the app is one way to share and access images, you can also:
• Share the gallery directly through the app
• Send guests a direct gallery link from a desktop, allowing them to view and download photos without needing the app at all

We definitely understand that flexibility matters, and we aim to make access as simple as possible for everyone.

Regarding the drop box display, that feature is part of some newer updates we’re currently refining. It’s in an active improvement phase (think beta testing), and feedback like yours is incredibly helpful as we continue polishing the experience.

Thank you again for helping us grow, and we promise your memories are safe and ready to be shared.

Best,
KRUU US

Rated 4 out of 5 stars

Great experience and so easy to setup…

Great experience and so easy to setup and use. My only complaint would be the backdrop options. We weren’t able to get exactly what we picked or the writing but other than that, a very good experience!

June 4, 2026
KRUU logo

Reply from KRUU

Hi, Mele.

Thank you so much for the kind words! We love hearing that setup was easy and the experience was smooth.

Now let’s talk backdrop and photo design.

If you’re ever not completely happy with your design or wording, you can absolutely make changes through the free KRUU app. We always recommend doing a quick test print once your booth arrives; that way, if something doesn’t look exactly how you imagined, you still have time to adjust it. You can redo the design right in the app and make it perfect.

And of course, our Customer Care team is always happy to guide you step-by-step through edits, layout tweaks, wording updates, whatever you need. We never want you settling for “almost right” when it should be “exactly what I wanted.”

Thanks again for sharing your experience, and congrats on the graduation!

Best,
KRUU US

Rated 5 out of 5 stars

Easy-peasy!

Machine came on time and was easy to set up. It worked as promised and the kids really enjoyed it.

June 4, 2026
Rated 4 out of 5 stars

The ease of set up and use was…

The ease of set up and use was outstanding.
Little disappointed in not being able to print the photo more than once.
Did not realize I need an SD card with them machine.
Want to get all the photos downloaded and now out those shots.

June 11, 2026
KRUU logo

Reply from KRUU

HI, Regina.

We're so glad you found setup and use easy and seamless; that’s exactly what we aim for!

Now let’s clear a few things up:

All of your photos are safely stored right on the booth, no SD card needed. Your full gallery is ready and waiting for you! Just log in and you can view and download every fabulous shot.

As for printing multiple copies: reprints are one of the perks of our Premium package. Since you booked the Basic package, it includes the standard print option. (We like to keep a few VIP perks up our sleeve)

If you need help accessing your gallery or have questions about upgrading for future events, we’ve got you. Thanks again for the love, and we promise, those photos are just a login away!

Best,
KRUU US

Rated 5 out of 5 stars

Photo Booth experience was perfect!

The delivery to my house was perfect! The set up was quick and seamless. The guests at my son's graduation party loved taking the pictures. They printed out perfectly and were a wonderful token for guests to take home and remember my son's graduation event. The Photo Booth was easy to use and plenty of picture paper was included for all to use.

June 11, 2026
Rated 5 out of 5 stars

Absolutely the best experience all the way around!

This was the second time I rented from you and it was just as great as the first time. Everything arrived on time, was well packed, and functional. It was easy to reach support. My oldest daughter has her own events business and was so impressed with the customer service, I think you'll be getting bookings from her soon. The equipment was easy to set up and use, and sending it back was a breeze. Picture quality was great. Loved being able to choose the design and create a label. I used it first for my student health professions conference, and we will be ordering it again for our event on May 7, 2027. This time was for the 50th Anniversary of the UCLA Alumni band. it was so much fun for the guests and being able to access all the photos was great for our scrap book. I have nothing but compliments for your company and your product. Thank you sooooo much for making both these events extra special.

May 30, 2026
KRUU logo

Reply from KRUU

Hi, Carmen.

Okay but can we just frame this review and hang it in our office forever?!

WOW. The fact that you came back for round two, and it was just as fabulous, is the highest compliment we could ask for. From on-time delivery to easy setup to smooth returns… that’s the full photo booth glow-up experience we strive for every single time.

Also… your daughter with her own events business being impressed? We are READY. Slide into our DM's?

Marking our calendars for May 7, 2027 already, we wouldn’t miss it! Thank you for trusting us (twice!) to help make your events unforgettable. Clients like you are why we do what we do.

Best,
KRUU US

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look