Krystal offered our small church hosting for our site, the onboarding was painless and the support has been first class to get us set up and launched. Thanks to all the support staff including Daniel,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been playing with websites since the days of Dreamweaver. Now all my sites run on Wordpress and Krystal has been the best host I have had over the last decade. I have mostly used the online cha... See more
If you want a professional host with everything you need with no compromises then I can't recommend Krystal enough. What I love the most though is their support it really feels like a personal service... See more
Krystal is the best hosting there is. Performance is excellent. Great choice of services to suit all kinds of users. Above all, you get terrific technical support from real people who respond fast and... See more
Company details
Written by the company
Premium UK-based web hosting and cloud services that are here to support you and the planet. Started in 2002, we've become the largest independent web host in the UK, always striving to be honest, reliable, and personal. Our hosting is designed to provide all businesses, whether just starting out or built-to-scale enterprises, with what they need for a fast, secure and successful online presence. Our data centres run entirely on renewable energy, from London to Phoenix to Amsterdam, using best-in-class hardware and cutting-edge security, as well as our home-grown public cloud solution – Katapult. We're also focused on making the world a better place, both environmentally and socially. We're a proud member of B Corp, 1% For The Planet, and Business Declares, and are ISO 27001:2022 certified. Through our reliable hosting, our award-winning support, or our powerful cloud services, Krystal is here to help make the world a better place, one website at a time.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- 020 80 50 1337
- contact@krystal.io
- krystal.io
First Month Free - Managed Wordpress
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing company
Amazing company, so helpful and fabulous service
I have all my websites with this business, and they are on hand all the time what ever the issue.
friendly professional staff, a pleasure to work with.
February 17, 2026
Unprompted review
Reply from Krystal Hosting
Cheers, Sean! We really appreciate you taking time to leave a review.
Very responsive and extremely helpful!
February 9, 2026
Unprompted review
Reply from Krystal Hosting
Thanks for the feedback, Paul!!
I can recommend Krystal 100% !
I was first introduced to Krystal after my Husband trusted them to look after his many many websites. After his sudden death Krystal was incredible!
Krystal made sure that none of Joe's clients websites went down and gave everyone the option of moving their websites elsewhere or to allow them to stay with Krystal with their own package, most chose to do this.
Joe's clients were not 'web savvy' but Krystal made sure they each had help to transfer and maintain their websites. I was allocated Jordon to help and advice me and through his help and patience we have made sure that all of Joe's clients businesses were not adversley affected by his sudden death. Jordon also adviced me on the best and most cost effective way forward for maintaining my own domain names and building future websites. I cannot thank Krystal or Jordon enough and can recommend them 100%.
February 14, 2026
Unprompted review
Reply from Krystal Hosting
Sorry to hear about your husband, Caroline.
I'm glad we could assist you to make this as easy as possible.
Thank you.
Outstanding company all round
Outstanding company all round. I would highly recommend this company to anyone. Their customer support is second to none, should you ever need it.
February 11, 2026
Unprompted review
Reply from Krystal Hosting
Thanks for the recommendation, this means a lot to us.
Very high quality service
Very high quality service - able to deal with complex issues.
February 11, 2026
Unprompted review
Reply from Krystal Hosting
Thank you for the kind words, much appreciated.
Reply from Krystal Hosting
Thanks Des, your feedback means a lot to us.
I never leave reviews, but…
I usually hate enquiring about things, it always feels like getting pushed into committing on the spot and not actually giving you any of the advice/help you were looking for. However this was one of those few exceptions, the business development manager, Oliver, replied to my email very quickly, arranged a quick call with myself and had a genuine one to one discussion about my situation an the needs I required. There was no push towards upselling, he gave me what I felt was his honest opinion on what was right for me and all the advice/help to go with it. I’m currently building the website and I can safely say it’s as easy and streamlined as described.
I never leave reviews, unless my experience is traumatising or what I feel is genuinely worth my time so sure my experience and thoughts. On this occasion i cannot recommend Krystal enough, 10/10.
Oliver seemed like a genuinely nice guy and I wish him and the team at Krystal the best in the future, here’s hoping for a long and fruitful venture through them! :)
February 6, 2026
Unprompted review
Reply from Krystal Hosting
I've passed on your wonderful feedback to Oliver.
We really appreciate you taking the time out of your day to leave such kind words for us.
Thank you.
Easy to transfer to outstanding customer service.
Our previous provider (a one-man-band) was very hit and miss and i never felt comfortable with it.
Krystal were recommended by a friend. So took the leap. I had no idea what i was doing in moving over our email and web pages. Everytime I got stuck I rang them up and they knew exacly what was going on, what my problem was and instructed me what to do about it.
That was a couple of months ago and my experience now we are up and running have been flawless.
Finally I had a query with an invoice so I emailed them at 18:48 Sunday night, and they replied at 18:59.
On a Sunday!
Outstanding.
December 1, 2025
Unprompted review
Reply from Krystal Hosting
Thanks so much Kay.
I'm glad you've had a great experience with our wonderful support team! Happy Hosting!
Excellent.
Excellent.
Completed the migration from BT efficiently and effectively. Very quick responding to tickets.
February 6, 2026
Unprompted review
Reply from Krystal Hosting
Cheers, John.
Our migrations team do a great job of helping our customers get moved over. We appreciate the feedback.
Excellent service
Needed to sort out different hostings and Krystal did it all for me.
February 4, 2026
Unprompted review
Reply from Krystal Hosting
Hi Colin,
Thanks for the review, glad we could be of assistance.
Best hosting team around
February 4, 2026
Unprompted review
Reply from Krystal Hosting
Thanks, Tom.
It helps that we have the best customers around!
Been with them for years
Been with them for years, great team and service
February 2, 2026
Unprompted review
Reply from Krystal Hosting
Thanks, Tony, lovely feedback from a long term customer!
Reply from Krystal Hosting
TOP CUSTOMER TOP CUSTOMER TOP CUSTOMER!
Thanks for the review!
Just starting-out as a non-profit and…
Just starting-out as a non-profit and very happy so far with Krystal Hosting.
January 30, 2026
Unprompted review
Reply from Krystal Hosting
Glad to hear, Rob. Don't hesitate to get in touch if you need any assistance.
I spent more than 10 years at Bluehost
I spent more than 10 years at Bluehost, didn't like the service received.
The migration was really smooth and the support team were amazing.
Highly recommended.
January 30, 2026
Unprompted review
Reply from Krystal Hosting
Thanks for such a great review! Our team really appreciate it.
Packagages and support second to none
I have used & recommended Krystal to a number of clients and use them myself. The range of services offered, even on the most basic of packages is excellent and support has always been quick and helpful to respond. Which I cannot stress how important that is when seeking support!
January 28, 2026
Unprompted review
Reply from Krystal Hosting
Thanks for the kind words, Mark! We really appreciate the feedback and the recommendations.
Excellent customer support as always…
Excellent customer support as always Matthew is a legend
January 27, 2026
Unprompted review
Reply from Krystal Hosting
Matthew is a legend. Thanks, Robbie!
Absolutely brilliant
Absolutely brilliant. I’ve looked for the platform for so long and it’s perfect. The help I’ve had has been very quick responses and spot on. Thank you
January 18, 2026
Unprompted review
Reply from Krystal Hosting
No problem at all, glad we managed to help you!
Amazing support
Amazing support. Over and above helpful! Quick responses. Just amazing! Best ever!
January 23, 2026
Unprompted review
Reply from Krystal Hosting
Thanks, Gareth! It's great to hear this feedback.
Krystal's Support continues to impress
I've been with Krystal for years and recently wanted to change my package with them. Their Support was excellent as always and the whole process was transparent, smooth and efficient.
January 14, 2026
Unprompted review
Reply from Krystal Hosting
Thanks for being a long term customer! We really appreciate the review.
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