Key Solutions Reviews 

3,005
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently share wonderful feedback about their professional interactions and peaceful mortgage processes. Furthermore, customers frequently praise the incredibly knowledgeable staff for going above and beyond to provide clear guidance, valuable advice, and thorough explanations throughout the entire journey. Consumers also mention the outstanding customer service, noting that advisors are always available, highly responsive, and prompt to answer any questions or concerns. People appreciate the seamless user experience and quick response times, which make complex financial decisions exceptionally straightforward, calm, and completely stress-free. Reviewers note that working with the team makes securing a home loan smooth and entirely hassle-free.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting advisors who are exceptionally... See more

Service

Reviewers mention positive feedback about service, highlighting exceptional dedication and helpful guidance... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting the exceptional patience,... See more

User experience

Customers expressed great satisfaction regarding their user experience, highlighting how advisors made the... See more

Response time

People report positive experiences with response time, highlighting that agents are consistently prompt when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kee Solution handled our new mortgage excellently. They talked us through every step of the process and were always available whenever we had a question. Our advisor, Max May, in particular went above... See more

Company replied

Rated 5 out of 5 stars

This is the second time we've used Key Solutions (buying our first home and now our first house move) and they have been excellent throughout. Our broker was Christian Lingard who offered excellent se... See more

Company replied

Rated 5 out of 5 stars

We have always used Key Solutions to help secure our mortgage since we bought the house, over the last few years we have had the pleasure of speaking with Alex, he is always incredibly helpful, always... See more

Company replied

Rated 5 out of 5 stars

This is the second time I’ve used key solution mortgages. This time was a complex case with multiple strands to income, a sole proprietor joint borrower (SPJB) loan which was limited in who would lend... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

About Key Solutions

Written by the company

About Key Solutions

We now offer a fee free service for all our customers but the advice and level of support behind it haven't moved

We believe taking out a mortgage should be easy. Why shouldn't it? So when people say buying a home is one of the most stressful things ever, we say, come and speak to us.

We put our heart and soul into turning every person's dreams into a reality. It's what we're here for and what we're known for.

Why choose Key Solutions?

Our unique unconditional service and mortgage guarantees.

We are whole of market brokers.

Our service is award winning.

Our services

First time buyers


Moving home


Refinancing and remortgaging


Life, critical illness & income protection


Building & contents insurance


"We are here to make life easier and better for everyone"


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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5.0

All reviews

(3,005)

106 reviews in the last 12 months

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Rated 5 out of 5 stars

Alex at Key Solutions - Great service

Alex at Key Solutions has provided great advice over the past few months, especially when the house buying process has not gone exactly to plan. He understands the need for quick action without even being nudged and pre-empts what you need before you even ask. His focus was on getting the right deal for me for the right house. He does this with a great attitude and with understanding on how stressful the whole house buying/selling process can become for his clients. Highly recommended.

July 3, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi,

Thank you so much for leaving this great feedback for us. We're so glad Alex was able to help you through the process and your feedback has been passed onto him.

We look forward to helping you again in the future.

Love,

Key Solutions

Rated 5 out of 5 stars

Brilliant Service

Key Solutions have always provided brilliant advise and are extremely helpful along the process of taking a new mortgage or remortgaging. I would recommend them to everyone. Also a massive shout out to Ryan Pipkin. Always a pleasure to deal with him

May 8, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Ian,

Thank you for taking the time to leave us a good review. We're glad to hear Ryan was able to help you through the process, your comments have been passed onto him.

We look forward to helping again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

A Smooth and Stress-Free Re-mortgaging Experience

We recently worked with Alexander Nash at Key Solutions for the re-mortgaging of our property, and we couldn't be more pleased with the service we received. From start to finish, Alexander was knowledgeable, attentive, and incredibly professional.
He took the time to clearly explain all of our options, making what could have been a complicated process feel straightforward and stress-free. His advice was tailored to our specific needs, and we felt confident throughout that we were in capable hands. Communication was prompt and transparent, and Alexander always made himself available to answer any questions we had, no matter how small.
Thanks to his guidance and support, we secured a great mortgage deal that suits our circumstances perfectly. We truly appreciated his dedication and personal touch, and we wouldn't hesitate to recommend Alexander and the team at Key Solutions to anyone looking for sound, trustworthy financial advice.

June 23, 2025
Unprompted review
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Reply from Key Solutions

Hi Angela and Edmund,

Thank you for leaving such a great review for us.
We're so pleased to see you have had a positive experience and your feedback has been passed onto Alex.

We look forward to helping in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Got in touch with Key solutions to help…

Got in touch with Key solutions to help look for a mortgage offering from a lender that meets our needs. After a quick initial chat with Ryan Pipkin our contact from Key Solutions. The process has been smooth and we are very happy throughout, with communication, the way Ryan managed our expectations and provided us with a mortgage offer from lender. I can thoroughly recommend Key Solutions.

June 17, 2025
Key Solutions logo

Reply from Key Solutions

Hi Praveen,

Thank you for taking the time to leave us a review. We're so glad to hear about your experience with Ryan and your comments have been passed onto him.

We look forward to speaking with you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Brilliant service all around

Max May from key solutions made my stressful experience of getting my first mortgage being self employed an absolute breeze. He was very knowledgeable and efficient in getting me a deal over the line.

Thanks Max and Key solutions!

June 16, 2025
Unprompted review
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Reply from Key Solutions

Hi Alex,

What a great review. Thank you for taking the time to let us know about your experience. We're so glad to hear how Max was able to help you and your comments have been passed onto him.

We look forward to speaking with you again in the future.

Love,

Key Solutions

Rated 5 out of 5 stars

Diane is great

Diane is great

June 19, 2025
Key Solutions logo

Reply from Key Solutions

Hi Michael,

Thank you for letting us know about your experience. We're so glad to hear that and your comments have been passed onto Diane.

We look forward to helping in the future.

Love

Key Solutiosn

Rated 5 out of 5 stars

Had the pleasure of dealing with Alex…

Had the pleasure of dealing with Alex Nash. Very professional and knowledgable. Offered great mortgage advise and got us a great deal. Would highly recommend. Alex was great and got everything for us sorted very quickly.

June 19, 2025
Key Solutions logo

Reply from Key Solutions

Hi Warren,

Thank you for taking the time to leave your comments. We really appreciate it and are so glad to hear Alex was able to help you. Your comments have been passed onto him.

We look forward to helping in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Brilliant Service

This is the second time we used Key Solutions and we had Alex Nash to help us get a new mortgage. He has been brilliant from the start, very professional, helpful and always at the end of the phone if you have any questions. I would definitely recommend! Thank you again for all your help!

June 15, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Ellis,

Thank you for taking the time to leave us a review. We're so glad Alex helped you through the process and that the experience was such a positive one. Your comments have been passed onto him.

We look forward to speaking with you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Great service

The service we received from Max May, Key Solutions Mortgages, was exceptional. Very informed and knowledgeable on the whole mortgage market and super efficient. Very many thanks!

May 28, 2025
Unprompted review
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Reply from Key Solutions

Hi Nik,

Thank you for your comments and we're so happy to hear you received an exceptional experience. Your comments have been passed onto Max.

We look forward to speaking with you again in the future.

Love,

Key Solutions

Rated 5 out of 5 stars

I have used Key Solutions 3 times…

I have used Key Solutions 3 times before and each time they have been brilliant in finding me the best mortgage product. They really are brilliant and all their assistance is without any charge.

June 9, 2025
Key Solutions logo

Reply from Key Solutions

Hi Lorna,

Thank you for your kind comments. We're so glad we were able to help find the best option for you. Your feedback has been passed onto Ryan.

We look forward to helping you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Fast efficient friendly and…

Fast efficient friendly and knowledgeable information given. Solution found in under 20 min.

June 4, 2025
Key Solutions logo

Reply from Key Solutions

Hi,

Thank you for taking the time to leave your feedback. We're so glad to hear about your positive experience and your comments have been passed onto Ryan.

We look forward to speaking with you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Max May is a total LEGEND #JustSaying

We've been using Key Solutions for a long time and Max smashes it every each and every time, like he's in competition with himself. Its always a pleasure chatting and hearing his dulcet tones, giving friendly advice and always gets us the best deal.

We just moved home, which was a particularly testing move and Max went above and beyond the call of duty, helping us multiple times throughout the process, keeping us calm, particularly right at the end, on the cusp of completion, as our mortgage in principle was due to expire (due multiple move delays), but he even managed to secure an even better rate at the very last hour.

We cannot recommend enough, so if you need a calm, collected, friendly and professional advisor, with all the knowledge, give Max a call.

Cheers mate, we're very happy in our new pad and it massively helped having you in our corner... let the renovation fun begin! 😃

Dan & Saf
X

May 27, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Dan and Saf,

Thank you for taking the time to leave us your feedback - what a wonderful review! We're so glad to hear about your positive experience and your feedback has been passed onto Max.

We look forward to helping you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Remortgage

Christian was extremely helpful and sorted our remortgage within 24 hours.

May 22, 2025
Key Solutions logo

Reply from Key Solutions

Hi,

Thank you for leaving us this review. We're so glad you had a positive experience and your feedback has been passed onto Christian.

We look forward to helping again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Stellar mortgage advice from Max!

We just completed our house purchase as first time buyers and we couldn't have asked for a better mortgage broker than Max May! He constantly went above and beyond to give us honest and helpful advice on top of completing our mortgage application, which was carried out efficiently and smoothly. 100% recommend Max to anyone looking for mortgage advice and a friendly service!

May 23, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Sam,

We're so glad to hear about your positive experience and we're so happy to hear Max was able to help you through the process. Your feedback has been passed onto him.

We look forward to helping you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Helped make our dream move possible.

This is our second time using key solutions and we have been just as impressed as we were the first time round. Ryan, our mortgage advisor has been so helpful and knowledgeable throughout the whole process, a huge thank you to Ryan for being a part of making our dream move to the coast possible.

Would highly recommend to anyone.

May 21, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Jade,

Thank you for taking the time to leave us such a great review!

We're so glad to hear Ryan was able to help you and your feedback has been passed onto him.

We look forward to helping again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Great customer service

Ben made sure my mortgage was sorted swiftly. Great customer service, very personable manner, answered my many questions thoroughly and promptly... Thank you for your help!

May 14, 2025
Key Solutions logo

Reply from Key Solutions

Hi Vicki,

Thank you for your review and for taking the time to leave us these great comments.

We're so pleased your experience was so positive and your feedback has been passed onto Ben.

We look forward to helping you again.

Love

Key Solutions

Rated 5 out of 5 stars

Best adviser you could ever ask for!

Being a first-time buyer, the whole process of buying a property and trying to understand how it all works can feel really stressful and daunting — but Max at KS is honestly all you need.

I’d spoken to a few brokers before being recommended Max, and I can genuinely say it was the best decision I made. Nothing was ever an issue, and even when I asked what probably sounded like dumb questions, he always put me at ease. I felt comfortable throughout the entire process, and he was incredibly professional. His communication was spot-on, and he was always on hand to give advice — even when I was stressing out.

What really stood out, was Max’s amazing personality and enthusiasm. I never felt like just another client; it was more like chatting with a friend — and that made the whole experience a million times better.

Thank you, Max — I can’t wait for the remortgage!

May 14, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Jack,

Thank you for taking the time to leave such a wonderful review!

We're so glad to hear about your experience and we're really happy Max was able to help you through the process. Your feedback has been passed onto him.

We look forward to helping you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Alex Nash Mortgage Advisor

Had the pleasure of having Alex Nash as our mortgage advisor. From first contact he was polite, knowledgable and very professional. Fast replies and great mortgage advice. Highly recommended for a smooth mortgage application process. This was my first time getting a mortgage and Alex was very helpful.

May 2, 2025
Key Solutions logo

Reply from Key Solutions

Hi Chloe,

We're so glad to hear about your experience and thank you for taking the time to leave us a review.

It's great that Alex was able to help you through the process and your feedback has been passed onto him.

We look forward to speaking with you in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Would definitely recommend

We have used Key Solutions for 4 years now and are just about to renew our mortgage with them. Diane has been amazing from the start, explains everything so well and always quick to respond. She always finds comparable rates and talks you through the different options. Would definitely recommend, 5 star service.

April 25, 2025
Key Solutions logo

Reply from Key Solutions

Hi Rosie,

Thank you for your review.

We're so glad to hear you had such a positive experience and we're glad Diane was able to help you. Your feedback has been passed onto her.

We look forward to helping you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Second time customer

This is our second time using Key solutions and it was as good if not better than the first. We have been in conversation with Ryan Pipkin over a year and with his expert knowledge and patience he has made buying and selling our home that little less stressful by keeping us constantly updated and making sure we have the best deal possible. Would recommend to all friends and family.

April 29, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Lewis,

Thank you for leaving us such a lovely review and taking the time to let us know about your experience.
We're so glad your experience was so positive and you feedback has been passed onto Ryan.

We look forward to working with you again in the future.

Love

Key Solutions

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