Key Solutions Reviews 

3,005
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently share wonderful feedback about their professional interactions and peaceful mortgage processes. Furthermore, customers frequently praise the incredibly knowledgeable staff for going above and beyond to provide clear guidance, valuable advice, and thorough explanations throughout the entire journey. Consumers also mention the outstanding customer service, noting that advisors are always available, highly responsive, and prompt to answer any questions or concerns. People appreciate the seamless user experience and quick response times, which make complex financial decisions exceptionally straightforward, calm, and completely stress-free. Reviewers note that working with the team makes securing a home loan smooth and entirely hassle-free.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting advisors who are exceptionally... See more

Service

Reviewers mention positive feedback about service, highlighting exceptional dedication and helpful guidance... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting the exceptional patience,... See more

User experience

Customers expressed great satisfaction regarding their user experience, highlighting how advisors made the... See more

Response time

People report positive experiences with response time, highlighting that agents are consistently prompt when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kee Solution handled our new mortgage excellently. They talked us through every step of the process and were always available whenever we had a question. Our advisor, Max May, in particular went above... See more

Company replied

Rated 5 out of 5 stars

This is the second time we've used Key Solutions (buying our first home and now our first house move) and they have been excellent throughout. Our broker was Christian Lingard who offered excellent se... See more

Company replied

Rated 5 out of 5 stars

We have always used Key Solutions to help secure our mortgage since we bought the house, over the last few years we have had the pleasure of speaking with Alex, he is always incredibly helpful, always... See more

Company replied

Rated 5 out of 5 stars

This is the second time I’ve used key solution mortgages. This time was a complex case with multiple strands to income, a sole proprietor joint borrower (SPJB) loan which was limited in who would lend... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

About Key Solutions

Written by the company

About Key Solutions

We now offer a fee free service for all our customers but the advice and level of support behind it haven't moved

We believe taking out a mortgage should be easy. Why shouldn't it? So when people say buying a home is one of the most stressful things ever, we say, come and speak to us.

We put our heart and soul into turning every person's dreams into a reality. It's what we're here for and what we're known for.

Why choose Key Solutions?

Our unique unconditional service and mortgage guarantees.

We are whole of market brokers.

Our service is award winning.

Our services

First time buyers


Moving home


Refinancing and remortgaging


Life, critical illness & income protection


Building & contents insurance


"We are here to make life easier and better for everyone"


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(3,005)

106 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and Smooth Experience

Key Solutions was suggested to us by some friends, who said they had a smooth, professional, easy experience. That is exactly what we have had as well.
As first-time buyers, obtaining a mortgage was daunting, but Ryan talked us through everything, and we are very pleased with the mortgage product we have at the end of the process. Key Solutions will be our first stop when we come to remortgage - thank you!

April 28, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Ailsa,

Thank you for taking the time to leave us such a great review! We're so glad the process was made easy for you and your comments have been passed onto Ryan.

We look forward to speaking with you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Great communication and knowledge

Great communication and knowledge. Totally professional and helpful

April 7, 2025
Key Solutions logo

Reply from Key Solutions

Hi Daniel and Stacey,

Thank you for your review.

We're so glad to hear you had such a positive experience and your comments have been passed onto Christian.

We look forward to helping you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Again and again we use KeySolutions.

4th time using KeySolution - this time for a new mortgage on a property. Ryan Pipkin has been great, made this process as stress free as possible, kept us well informed of options regarding porting our current mortgage and saved us money finding lower interest rates whilst our mortgage application was in progress. 100% will be using again in the future.

April 8, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Ali,

Thank you for your lovely comments.

We are so glad Ryan was able to make the process stress-free and your comments have been passed onto him.

We look forward to helping again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Great help from Alex

Great help from Alex. Got everything done in a short turnaround

April 9, 2025
Key Solutions logo

Reply from Key Solutions

Hi Mark,

Thank you for leaving us a good review.

We're so glad you had a great experience and your comments have been passed onto Alex.

We look forward to helping you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Wonderful experience

Alexander Nash is so nice and patient to help us for the mortgage application. Wonderful service!

April 11, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Boda,

Thank you for taking the time to tell us about your experience.

We're so glad to hear Alex was able to help you and your comments have been passed onto him.

We look forward to helping you in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Impeccable service as always!

We recently used Key Solution Mortgage Advisors for our house move and once again, they delivered outstanding service. A huge thank you to Victoria H, who was incredibly professional, helpful, and always on top of communication. She made the entire mortgage process feel smooth and stress-free, taking the time to find the best deal tailored to our circumstances. We felt fully supported throughout and can’t recommend her—and the team at Key Solution—highly enough!

April 8, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Patrick,

Thank you for taking the time to leave us such a lovely review.

We're so glad Victoria was able to provide such a positive experience and your comments have been passed onto her.

We look forward to helping you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Quality service as always

I've been a loyal customer of Key Solutions for 13 years now and I've never considered looking elsewhere. They work hard to find the best deal for you, which is great, but the best thing about Key Solutions is the people. I have been lucky enough to have Christine Chave and Christian Lingard working on my mortgages and it has always been teh best experience. Christian once again delivered for me. Thank you Key Solutions for all that you do!

April 7, 2025
Key Solutions logo

Reply from Key Solutions

Hi George,

Thank you for leaving such a good review for us.

I'm so glad to hear about your experience and we're so glad Christian was able to help you through the process this time. Your comments have been passed onto him.

We look forward to working with you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Diane was so sweet and lovely.... talk…

Diane was so sweet and lovely to talk to. I have personal issues going on and needed some advise on the property and she listened and advised. Also, helped with the re-mortgage process like a breeze. Amazing person. Thank you so much Diane for your full support and will look forward to be working with you again. :)

March 20, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi,

Thank you for taking the time to leave us a review.

How lovely to hear you had such a great experience and Diane was able to help you through the process, your comments have been passed onto her.

We look forward to helping you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Great service - helpful and efficient

Alex Nash was great as my mortgage advisor - he was quick to respond and happy to take the time to explain everything thoroughly throughout the process. Took away a lot of the stress on my end. Would highly recommend to anyone.

March 25, 2025
Key Solutions logo

Reply from Key Solutions

Hi Jason,

We're so glad to hear that Alex helped you through the process and made you feel so at ease, your feedback has been passed onto him.

We look forward to helping you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Five star I will refer to a friend and…

Five star I will refer to a friend and family

March 20, 2025
Key Solutions logo

Reply from Key Solutions

Hi Miguel,

Thank you for leaving us a good review! We're glad you had a great experience and your comments have been passed onto Diane.

We look forward to helping you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Key Solutions have been wonderful

Key Solutions have been a pleasure to work with, they were extremely helpful and made the whole process of getting our mortgage very smooth.

March 11, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi May,

Thank you for your kind review and we are delighted it was such a good experience for you. We have passed your feedback onto Ben your advisor and look forward to helping you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

I highly recommend Key Solutions

I highly recommend Key Solutions, this is the third mortgage arranged and I have been really happy with their service. This time I had Alex, who is professional yet approachable to talk through the different options, making everything easy to understand and based on my personal requirements and situation. I am really pleased with the mortgage offered, the process was smooth and I felt supported throughout. I will certainly use Key Solutions again in future and recommend to friends and family.

March 6, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Marie,

Thank you for sharing your kind comments with us.

We're so glad to hear you had such a great experience and that Alex was able to help you through the process, you comments have been passed onto him.

We are looking forward to helping you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Key Solutions were highly recommended…

Key Solutions were highly recommended to us by friends who had recently used them for a remortgage. Our mortgage broker Ryan was extremely professional and very approachable. He kept us informed promptly every step of the way, including answering our many questions with clarity and patience. The whole process has been smooth and taken less time than we expected. We are delighted with the remortgage Ryan secured for us.

February 11, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Angela,

Thank you for your lovely review. We're glad to hear you had such a wonderful experience and your feedback has been passed onto Ryan.

We are looking forward to working with you again in the future.

Love,

Key Solutions

Rated 5 out of 5 stars

Helpful and engaging

My experience with Key Solutions has been fantastic. I found them via unbiased.co.uk and since then we’ve never looked back. Victoria has been our Mortgage Advisor and at every turn has been incredible at keeping us up-to-date and easy to contact whenever we had a query. It hasn’t all been plain sailing, but Victoria made sure we got through and helped us navigate through what can be a very stressful process. If you have any need for a mortgage advisor or any sort of mortgage advice, I’d highly recommend them.

February 27, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi,

Thank you so much for your kind comments, I'm so glad we helped you throughout the process and your kind comments have been passed onto Victoria.

We look forward to working with you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Highly recommend will be staying with them throughout my mortgage life.

My case manager Ben was amazing and found me exactly the right deal for me. He communicated well and always answered any questions I had promptly. Key Solutions was recommended to me by family and they also helped them find their dream homes and the right mortgages for them. Would highly recommend and will be staying with key solutions for all my future mortgage needs, whether that be finding a new deal, moving home or any other mortgage related process required.

February 20, 2025
Key Solutions logo

Reply from Key Solutions

Hi Nadine,

Thank you so much for taking the time to leave such a lovely review. We're so glad your experience was such a positive one and your feedback has been passed onto Ben.

We look forward to working with you again in the future.

Love,

Key Solutions

Rated 5 out of 5 stars

I’ve been with Key Solutions for over a…

I’ve been with Key Solutions for over a decade, and several mortgages later I have no reason to look elsewhere - top company, top advice, top people

February 11, 2025
Key Solutions logo

Reply from Key Solutions

Hi Richard,

Thank you for your kind review, we're so glad we could help you and your comments have been passed onto Christian.

We're so glad we have helped you throughout the years and look forward to helping again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Highly recommend Key Solutions (Victoria Hawksfield)

Victoria Hawksfield has been amazing at supporting and helping us with mortgage advice in the ongoing process of our move. She has spent the time to ensure we understood our options, been incredibly responsive when we needed items actioned quickly and given us sound/practical suggestions at every point in the process. 100% would recommend using Victoria and Key Solutions.

December 2, 2024
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Charlotte,

How wonderful to hear you had such a great experience. We're so glad we were able to help and your feedback has been passed onto Victoria.

Thank you for taking the time to let us know, we look forward to helping you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

A great, friendly and trustworthy service.

I had very straightforward and friendly dealings with Key Solutions when renewing my mortgage. A pleasure to work with, and they really don't rip you off like others might! A great service.

January 31, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Simon,

Thank you for taking the time to let us know about your great experience. We're so glad Alex was able to help you and provide such a positive outcome and your feedback has been passed on.

We look forward to helping you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Great Communication

We recently contacted Alex Nash about looking into a new fixed-rate mortgage, and he was able to answer any and all questions we posed to him. We have subsequently taken his advice on a new deal, and are happy with what he personally and Key Solutions more generally were able to offer.

February 6, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Ben,

Thank you for sharing your positive experience with us and we're so glad Alex was able to help you. Your feedback has been passed onto him.

We look forward to helping you again in the future.

Love,

Key Solutions

Rated 5 out of 5 stars

Thank you Alex

I’ve used Key Solutions since 2014 and they have always offered a great level of customer service. Most recently, I was faced with a really difficult set of personal circumstances which created a lot of uncertainty and of course this had an impact on my future plans, including my mortgage. Alex was very patient and understanding, helping me navigate through a tricky period to get the right outcome. As well as being knowledgeable and professional, they demonstrate a rare level of compassion and integrity and genuinely care about their customers. I can’t recommend them highly enough.

February 10, 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi,

Thank you for taking the time to leave such a fantastic review. We're so glad to hear Alex could help you through the process and your feedback has been passed on.

We look forward to helping you in the future.

Love

Key Solutions

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look