Slow delivery as the shoes came from Europe- but very happy with the K Swiss tennis shoes, good fit feel secure on court- hyper court express shoes.
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DELIVERY TOOK A LONG TIME CAME FROM ABROARD BUT PURCHASED FROM KSWISS UK BUT AS I ONLY WEAR KSWISS RINZLER THEY WERE WELL WORTH THE WAIT
Product quality is excellent only let down by the rubbish & no doubt cheap courier used (Evri) who delivered to the wrong address. Luckily I managed to retrieve the next day.
My shoes fit perfectly and are so comfortable. Beautifuuly made. It's wonderful to have leather again. The grip is great, so I feel very safe. Only downside was they took a while to arrive. Evri is... See more
Company details
About K-SWISS UK
Written by the company
K-SWISS, an american heritage tennis brand
Since 1966 🌴👟🎾
#PLAYERSKNOW
Founded in Los Angeles in 1966, K-Swiss embodies innovation, quality, performance and style. The Classic, the brand's signature silhouette and first leather tennis shoe, made its debut at Wimbledon that same year. 58 years later, it's still as iconic as ever.
OWN THE COURT
From its very inception, K-SWISS has been a pioneer in the world of tennis. By producing high performance and innovative products for decades, K-SWISS has become a reference for tennis enthusiasts.
CELEBRATING LIFESTYLE PLAYERS
K SWISS, performance is essential, but style matters too. K-SWISS combines the worlds of tennis and fashion, creating a unique fusion that sets players apart both on and off the court.
Discover K-SWISS products
Tennis
Padel
Own The Court
Lifestyle sneakers for men
Lifestyle sneakers for women
McLaren x K-SWISS
You have questions regarding our products? An inquiry about your order?
Contact our Customer Service
Contact info
Lyon, France
- hello@ksgb.co.uk
- kswiss.co.uk
3.9
Great
2K reviews
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Really happy with my new Padel shoes
Really happy with my new Padel shoes. They look good and feel great on court.
January 30, 2026
easy return
Unfortunately, the tennis shoes I first ordered didn't fit. However, the return and refund process was quick and hassle-free.
March 5, 2026
I ordered warningsome trainers which I had to…
I ordered some trainers which I had to return as they were too small and a month later I still haven’t received my refund and no one is responding to my messages!!
March 9, 2026
Reply from K-SWISS UK
Hello,
I can see that you made the return on march 13th, the parcel coming back from the UK is taking more time to reach our warehouse in France.
You should receive the refund soon. If not in the next 48hours please come back to us.
Regards,
Kswiss team
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The trainers are great & we're…
The trainers are great & we're delivered in 1 week. 😊
February 3, 2026
i have not received a response from…
i have not received this order yet! i have sent an email to you & awaiting a response please
March 10, 2026
Reply from K-SWISS UK
Hello,
I am sorry we don't have any emails from you, please send here to the customer service : hello@ksgb.com
Thank you,
Kswiss team
good quick delivery
March 3, 2026
Love the shoes!!
Love the shoes!!! Really easy to order and delivered when they said. WELL DONE 👏👏👏
January 27, 2026
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Returns policy leaves a lot to be…
Returns policy leaves a lot to be desired. Firstly you have to pay for returns whereas so many companies now provide free returns and secondly it’s been over two weeks now and still no refund. It really shouldn’t take that long
March 9, 2026
Reply from K-SWISS UK
Hello,
Thank you for your feedback.
We would like to clarify that our return policy, including return conditions and costs, is clearly outlined on our website as well as during the return process.
Regarding your refund, please note that once your return is received at our warehouse, the refund is usually processed within 24 hours. As your return arrived at our warehouse earlier this week, the refund should be completed very shortly if it hasn’t been already.
If you do not see the refund reflected soon, please don’t hesitate to contact our customer service team so we can assist you further.
Kind regards,
Kswiss team
Kswiss trainers
The trainers i ordered arrived very quickly. Was in good packaging, the trainers box is in tip top condition. The trainers them selves are very comfortable and stylish. I would highly recommend kswiss to anyone.
March 9, 2026
Always the BEST quality footwear
Always the BEST quality footwear. 5* from me every time.
January 30, 2026
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Great design and quality product.
March 6, 2026
Reply from K-SWISS UK
Hello,
Thank you for sharing your feedback.
We’re really sorry to hear that your recent pair hasn’t met your expectations, especially after having a positive experience with K-Swiss in the past. We understand how disappointing it must feel when something familiar suddenly feels different — particularly in terms of weight and comfort.
Your comment about the shoes feeling heavy and flat is important, and we’ll be sure to pass this on to our product team for review. Comfort and support are key, and this is certainly not the experience we want for our customers.
Best,
Kswiss Team
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'Off-White'
*EDIT IN RESPONSE: No, the upper matches the sole; so unless you extend your same reasoning to the soles across different products, your logic does not hold.*
Look as pictured except they certainly look off-white. I suppose you could call them white but they are not the typical 'clean' white you expect in trainers/sneakers and the white laces really shows this up. It's obvious so I don't understand why they don't find a way to distinguish in the descriptions. It is not expected and with no UK store and other retailers stocking limited lines, there is no other way to realise it.
January 21, 2026
Reply from K-SWISS UK
Hello,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the color of the shoes did not fully meet your expectations. We understand how important it is for product images and descriptions to accurately reflect the actual appearance, especially when it comes to shades like white, which can vary slightly depending on materials and finishes.
If the item has only been tried on and not worn outside, you may of course return it in accordance with our return policy.
Kind regards,
Kswiss
I have been in contact with Evri
I have been in contact with Evri. They still haven’t delivered my parcel. Please chase them up. It’s been two weeks now! I want my money back if it doesn’t get delivered
March 5, 2026
Reply from K-SWISS UK
Hello,
Please come back to us asap here : hello@ksgb.com providing your order number and explaining the issue, It is really important to first let us know about the situation so we can take action asap.
Many thanks,
Customer service
Defective item / poor customer service
Returned item as was defective. K-Swiss refused to provide and refund although accepted the return online and then proceeded to discard the item. I am now out of pocket and have no trainers.
In response to Kswiss comment below - the item was worn twice and upon the second wear was found defective (they changed shape / warped drastically between the two wears while being stored indoors) Your online system allowed me to return the item based on defective being selected without any obvious mention of contacting yourself.
January 29, 2026
Reply from K-SWISS UK
Hello,
We are sorry for the inconvenience, but after reviewing your case, we would like to clarify the following:
You mentioned that you wore the shoes three times during tennis before returning them, finding them allegedly defective. However, our policy, as stated on our website, requires customers to contact Customer Service before returning any items reported as defective.
Upon receiving the shoes, we found that they were not defective but had been worn and returned in a dirty and used condition. Unfortunately, this does not qualify for a refund under our return policy.
We understand this may be disappointing and appreciate your understanding of our procedures.
Kind regards,
Customer Service
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