KT Insurance Reviews 

5,088
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,055 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the support staff for being extremely helpful, knowledgeable, and patient when discussing policy options and explaining every detail thoroughly. Consumers also highlight the competitive pricing structure alongside smooth, efficient communication throughout the entire repair and insurance process. However, some people mentioned that navigating initial online quotes required speaking directly with a consultant to ensure proper coverage and avoid being underinsured. People found that making personal phone calls proved essential to clarify policy requirements and address specific questions effectively. Reviewers appreciated being able to talk to someone promptly rather than relying solely on automated systems.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, extensive... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, professional, and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting that staff members are... See more

Price

Customers report great satisfaction with the pricing, highlighting that policies are very competitive and... See more

User experience

Consumers find user experience to be delightful and seamless. Reviewers frequently praise the helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called to discuss current policy and received great help from a well trained consultant who knew what she’s was talking about and was eager to help. No waiting to get through, no pushing endless butto... See more

Company replied

Rated 5 out of 5 stars

This company done everything thing perfectly, the best claim experience I’ve ever had by far, we got hit by a truck towing our trailer and the trucking company refused to admit fault, they dealt wit... See more

Company replied

Rated 5 out of 5 stars

Royan’s Sandgate is I think one of the most professional Motorhome truck repair. I have only made two claims in 55 years and both claims were on this Motorhome, the 1st being hail damage and this cl... See more

Company replied

Rated 5 out of 5 stars

I phoned to get insurance for the purchase of a campervan which I hadn't yet picked up, so was unsure of a lot of requirements. The girl I spoke to was helpful, reassuring, and understanding. I was... See more

Company replied


Company details

  1. Caravan and Motorhome Insurance Company
  2. Auto Insurance Agency
  3. Insurance Agency
  4. Insurance Company

About KT Insurance

Written by the company

We are your trusted partner for comprehensive RV insurance in Australia.

At KT Insurance, we understand that your RV is not just a vehicle; it's your gateway to adventure and unforgettable memories. Whether you own a motorhome, camper van, caravan, 5th wheel, or tow vehicle, we're here to protect your home-on-wheels and ensure you have the freedom to explore without worry.

We offer insurance for:

Motorhomes & Campervans
motorhome image

5th Wheelers
motorhome image

Touring Caravans
motorhome image

Slide-On Campers
motorhome image

Converted Buses & Coaches
motorhome image


Issued by Lifestyle Insurance Group t/a KT Insurance who is acting (under its own AFSL) on behalf of the insurer QBE Insurance Australia Limited. Any advice is general only. Excesses, limits and exclusions apply. Always read the PDS & TMD at ktinsurance.com.au.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(5,088)

2,054 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The consultant I spoke with was helpful…

The consultant I spoke with was helpful and solved my issue without fuss

July 24, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind feedback. We're glad to hear our consultant was able to help and resolve your issue smoothly.

Rated 5 out of 5 stars
KT Insurance logo

Reply from KT Insurance

Thank you so much for your feedback—it's great to know you're happy with our staff, service, and prices. We appreciate your support!

Rated 5 out of 5 stars

Excellent attention to detail

Excellent attention to detail
Very professional and great understanding of our needs
Answered all questions with knowledge of the product
Very polite
Very happy with the help we were given

July 23, 2026
KT Insurance logo

Reply from KT Insurance

Thank you so much for your kind words and detailed feedback. We're delighted to hear you felt supported and understood throughout the process, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

The customer service officer was…

The customer service officer was polite,friendly and helpful.

July 22, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words. We're pleased to hear you found our customer service officer polite, friendly, and helpful.

Rated 5 out of 5 stars

Well managed experience.

Clear explaination, good customer service, not waiting on hold at all, reasonable pricing and terms. Thankyou.

July 23, 2026
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Reply from KT Insurance

Thank you so much for your kind words and thoughtful feedback. We're glad to hear you had a clear and easy experience with us.

Rated 5 out of 5 stars

Real person

Real person, very helpful and knowledgeable.

July 20, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words. We're glad you had a helpful and knowledgeable experience with our team.

Rated 5 out of 5 stars

Doing things right

Buy covering the vehicle as well as the people I think that's a long way to doing things right.

July 21, 2026
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Reply from KT Insurance

Thank you for your thoughtful feedback. We're glad to know you appreciate our approach to comprehensive coverage.

Rated 5 out of 5 stars

Helpfull friendly staff

Helpfull friendly staff. Short phone waiting time. And no robot or indian answering. Keep up the good service thanks

July 20, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words and positive feedback about our staff and service. We appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars

Shannon was amazing

Shannon was amazing. He was polite, helpful, full of good information and insightful.

July 22, 2026
KT Insurance logo

Reply from KT Insurance

Thank you so much for your kind words about Shannon. We're glad to hear you found him helpful and insightful—it means a lot to us.

Rated 5 out of 5 stars

Very nice and knowledgeable salesman

Very nice and knowledgeable salesman, answered all my questions and helped pick an excess that suited us. Received the documents in my email before we had even finished the call. Great product great service.

July 22, 2026
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Reply from KT Insurance

Thank you so much for your kind words and detailed feedback. We're glad you had a positive experience with our team and that everything was handled smoothly for you—your satisfaction means a lot to us.

Rated 5 out of 5 stars

The Staff very helpful 👏

The Staff very helpful 👏

July 22, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words about our staff—it means a lot to us! We're glad we could help.

Rated 5 out of 5 stars

Friendly Customer Service

I’d like to thank Dell for her friendly customer service. She was very polite and cheerful which made it a pleasant experience in choosing KT Insurance for my camper van policy. Keep up the wonderful job. Thank you

July 22, 2026
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Reply from KT Insurance

Thank you so much for your thoughtful feedback and for highlighting Dell’s service—we’re delighted to hear she made your experience so pleasant. We truly appreciate your kind words and look forward to being there for you and your camper van adventures.

Rated 5 out of 5 stars

The initial contact and the follow up…

The initial contact and the follow up information prior to completion of our policy

July 22, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for sharing your experience and for your positive feedback. We're glad the initial contact and follow-up met your expectations.

Rated 5 out of 5 stars

Found all of the KT Insurance staff…

Found all of the KT Insurance staff that I contacted were most helpful and had a sound understanding of all aspects relating to my situation / claim.

July 22, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind feedback. We're glad our staff could assist you and provide clear support during your claim process.

Rated 5 out of 5 stars

They listen and couldn't be more…

They listen and couldn't be more helpful.

July 22, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words. We're glad to hear you felt listened to and supported—your feedback means a lot to us.

Rated 5 out of 5 stars

Easy to get windscreen replacement

Call was quick and easy, claim was made then for windscreen replacement. Windscreen company called right after I got off the phone and sorted repair.

July 22, 2026
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Reply from KT Insurance

Thank you for sharing your experience. We're glad the windscreen replacement process was quick and straightforward for you.

Rated 5 out of 5 stars

The process was simple and staff…

The process was simple and staff friendly and efficient.

July 22, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words—it's great to hear you found the process simple and our staff friendly and efficient. We appreciate your feedback!

Rated 5 out of 5 stars

Motorhome insurance experience.

Staff member answered promptly, courteously and was helpful in choosing alternatives/add-ons.
Price was competitive.

July 21, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for sharing your experience. We’re glad to hear our staff was helpful and that you found our pricing competitive—your feedback is greatly appreciated.

Rated 5 out of 5 stars

Very helpful in arranging insurance and…

Very helpful in arranging insurance and at a really good price.

July 20, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind feedback—we’re glad to hear you found our team helpful and our pricing competitive. We appreciate you choosing us!

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