KT Insurance Reviews 

5,004
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,002 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, professional, and friendly, offering clear explanations and making the process easy to understand. Many appreciate the excellent customer service, noting the ability to speak to a person promptly and the overall ease of the process. Reviewers also highlight the competitive pricing and good value, often finding better deals compared to other providers. However, some customers also noted that certain repair processes could be lengthy, with people experiencing delays in getting jobs finished. Reviewers mentioned needing to make multiple calls to get approvals or updates, and some waited extended periods for repairs to be completed.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as great, efficient, and professional.... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, knowledge, and... See more

Price

Users describe positive interactions with price, consistently finding it competitive and reasonable compared... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the ease of understanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff were fantastic explained the step by step process all the way through our call and product was exactly what we needed. Would recommend to anyone looking for good competitive priced insurance f... See more

Company replied

Rated 5 out of 5 stars

Quote was prompt Well explained by the person I spoke to Good to be able to pick up the phone and talk to someone rather than just doing a chat online. Also, the first quote I received from the on... See more

Company replied

Rated 5 out of 5 stars

The service from your Sunshine Coast rep Mark was awesome , very helpful and informative so I could way up my decision on who to go with 👍 On my return phone call I informed Mark that my compariso... See more

Company replied

Rated 5 out of 5 stars

Graham went through each detail thoroughly to make sure i receive the best cover for the best price. He was so personable as well as professional. I was literally parked up on the side of the road w... See more

Company replied


Company details

  1. Caravan and Motorhome Insurance Company
  2. Auto Insurance Agency
  3. Insurance Agency
  4. Insurance Company

About KT Insurance

Written by the company

We are your trusted partner for comprehensive RV insurance in Australia.

At KT Insurance, we understand that your RV is not just a vehicle; it's your gateway to adventure and unforgettable memories. Whether you own a motorhome, camper van, caravan, 5th wheel, or tow vehicle, we're here to protect your home-on-wheels and ensure you have the freedom to explore without worry.

We offer insurance for:

Motorhomes & Campervans
motorhome image

5th Wheelers
motorhome image

Touring Caravans
motorhome image

Slide-On Campers
motorhome image

Converted Buses & Coaches
motorhome image


Issued by Lifestyle Insurance Group t/a KT Insurance who is acting (under its own AFSL) on behalf of the insurer QBE Insurance Australia Limited. Any advice is general only. Excesses, limits and exclusions apply. Always read the PDS & TMD at ktinsurance.com.au.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(5,004)

1,973 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quote

Friendly and easy to deal with

July 25, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words. We're glad to hear you found the process friendly and easy.

Rated 5 out of 5 stars

Very friendly phone service

Very friendly phone service

July 22, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words about our phone service. We appreciate your feedback and are glad you had a positive experience.

Rated 5 out of 5 stars

Great service from Jack combined with…

Great service from Jack combined with an amazing premium 👍👍👍

July 29, 2026
KT Insurance logo

Reply from KT Insurance

Thank you so much for your kind words about Jack and for sharing your positive experience. We're glad to hear you were happy with both the service and the premium.

Rated 4 out of 5 stars

Motorhome insurance

Easy seamless change over, covered all the main concerns also cost effective

July 22, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your feedback—we’re glad to hear the changeover was easy and cost effective. If there’s anything we can do to make your experience even better, please let us know.

Rated 5 out of 5 stars

Excellent customer service when…

Excellent customer service when enquiring about insurance. Easy as to purchase our policy

July 26, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words and for highlighting your positive experience with our customer service. We're glad the process was easy for you and appreciate your feedback.

Rated 5 out of 5 stars
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words and for taking the time to share your feedback. We’re glad you had a great experience with our customer service.

Rated 4 out of 5 stars

All good and would be 5 star

All good and would be 5 star, the only "miss" was I requested documents prior to signing but those have not been sent - only after 2 weeks and my extra call it has been sent immediately.

July 29, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your feedback and for sharing your experience. We appreciate your patience regarding the document delay and will use your comments to help improve our process moving forward.

Rated 5 out of 5 stars

Great service

The service person was excellent

July 29, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind feedback. We're glad to hear you had a great experience with our service team.

Rated 5 out of 5 stars

Mathew was very helpful and great to…

Mathew was very helpful and great to deal with. Pricing and cover was very competitive

July 31, 2026
KT Insurance logo

Reply from KT Insurance

Thank you so much for your kind words about Mathew—we’re pleased to hear he made the process easy and that you found our pricing and cover competitive. We appreciate your feedback!

Rated 5 out of 5 stars

Great price and your staff members were…

Great price and your staff members were professional and easy to deal with

July 31, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your wonderful feedback. We're glad you found our team professional and that you were happy with the price.

Rated 5 out of 5 stars

Excellent customer service

The staff member was very helpful, thorough and patient explaining and checking everything and made sure I was understanding of it all. Thank you

July 31, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words. We're glad you had a positive experience and that our staff member took the time to ensure everything was clear for you.

Rated 5 out of 5 stars

Staff were fantastic explained the step…

Staff were fantastic explained the step by step process all the way through our call and product was exactly what we needed.
Would recommend to anyone looking for good competitive priced insurance for their van or camper.

July 31, 2026
KT Insurance logo

Reply from KT Insurance

Thank you so much for your kind words and recommendation. We're glad to hear our team could guide you clearly and help you find the right cover for your van or camper.

Rated 5 out of 5 stars

Excellent service

Excellent service, very professional, informative, and friendly

July 24, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words and for sharing your experience. We're glad to hear you found our service professional and friendly.

Rated 5 out of 5 stars

After initially going online to get a…

After initially going online to get a quote, I rang & found it very easy to ask any questions which were explained in detail and gave me confidence in the policy.

July 23, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for sharing your experience and for your kind words. We're glad our team could answer your questions clearly and help you feel confident in your policy.

Rated 5 out of 5 stars

It was a pleasure to deal with the KT…

It was a pleasure to deal with the KT person at the other end of the phone. Very easy to understand. Very easy to join.

July 24, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words. We're glad you found the process easy and had a positive experience with our team.

Rated 5 out of 5 stars

I rang to update my valuation or my van…

I rang to update my valuation or my van and expected a rate increase. After doing this the staff member , Jesse I think was his name, asked me if I was happy with it. I said I’d be happier with lower premiums and he asked whether I was the only driver. I said I was as my wife has never been happy with me in the passenger seat, even though she’s a very good sedan driver. Apparently I was paying to have her being listed as a driver nd I was being charged a premium for that. I ended up getting a refund! Thanks Jesse, that’s great service!

July 22, 2026
KT Insurance logo

Reply from KT Insurance

Thank you so much for sharing your experience and for your kind words about Jesse—it's wonderful to hear he was able to help you update your policy and save on your premiums. We truly appreciate your feedback and your trust in us.

Rated 4 out of 5 stars

Nice staff

Nice staff, cheaper than our old insurance.

July 20, 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your feedback—we’re glad you found our staff helpful and our prices competitive. If there’s anything we can do to make your experience even better next time, please let us know.

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