Kudosity Reviews 

148
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The onboarding and ongoing support from Guav and the Kudosity team has been outstanding. They’ve helped us take our SMS messaging live across four countries, working through the different require... See more

Rated 5 out of 5 stars

Burst SMS is the 4th SMS gateway I've tried. The others are painful to setup, due to long drawn out convoluted technical integration or (more often) wading through the maze of commercial bulls*... See more

Rated 5 out of 5 stars

Gaurav has been incredibly attentive to all our needs, we had a last minute request to help us link into our Shopify to Kudosity for a live pop up at Chatswood Chase in Sydney. Gaurav Investigated opt... See more

Rated 5 out of 5 stars

I’ve been using Kudosity for SMS campaigns, and what stands out most is consistency. Messages get delivered — no spam flags, no random failures, just clean, reliable delivery. What I really appre... See more

Company details

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 116431700

Written by the company

At Kudosity, we enable businesses to build authentic relationships with customers through simplified messaging experiences. We believe that curiosity fuels innovation and by harnessing its power we help businesses to build messaging experiences customers love.


Contact info

4.9

Excellent

TrustScore 5 out of 5

148 reviews

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4.9

All reviews

(148)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

Very easy to use

Very easy to use - didn't need any training.

Picks up phone numbers in any format - very useful, as my list uses about 3 different formats, and I thought I would need to fix them all before sending texts, but the system just changes them itself - great.

Very fast to set-up, no long winded account applications. Just put through a quick credit card payment and you are all go.

March 12, 2018
Rated 5 out of 5 stars

Burst + Jordan = 5 Stars!

Loved the service Burst provides. Jordan helped secure a better price per message by giving plenty of options that would suit how we use Burst.

Highly recommend this SMS service and have never had a problem with undelivered messages. Which is so important for the way our business runs!!

5 stars for BURST and 6 STARTS for Jordan!

February 19, 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommend them! A+

We have a small mechanical workshop and have just signed up with BurstSMS.
I am extremely happy with their customer service and the product its self. Highly recommend them! A+

January 24, 2018
Rated 5 out of 5 stars

Very happy with quick setup

Got us setup really quickly when the carriers were in a blackout period coming up to Christmas and won't make any changes to their network until mid January.

I'm very happy. Thanks.

December 17, 2017
Rated 1 out of 5 stars

Sales people lie to you

Sales people lie to you, they offer you an opening credit of 3.9c per sms, then sneakily add a credit card fee $9.50 and a add gst on top! making them 4.29c each. DONT USE THEM! They then delete your account when you request a refund, I lost $500!!!!!! They also never respond to you again.

December 11, 2017
Unprompted review
Rated 5 out of 5 stars

Easy and effective

Relatively simple to understand and set up, great support via chat and email. Worked very well for us on the day.

November 29, 2017
Rated 1 out of 5 stars

No Reporting Integrity at all

No Reporting Integrity at all. The reporting is error-riddled and very limited. The list of numbers in the 'Bounced' category are also appearing in the 'Link Hits' category. Which is impossible. Once the integrity of the reporting is compromised you can no longer rely on any of the data. Only a 61% delivery rate recorded if that number is even accurate at all. Who knows? They definitely don't. Only use SMS Burst for mass marketing and only when you don't really care about tracking the result. Very disappointing and hunting for a new provider after my first message. Plus, the reporting can't show which numbers DID NOT hit the link, you have to work that out for yourself with vlookups in excel. If you actually care about everyone receiving your message, don't use these guys. They don't know if the message was received and cant tell you who didn't hit the link. Mass Market only with little care for actual results.

November 16, 2017
Kudosity logo

Reply from Kudosity

Hi Shannon,

Sincere apologies once again that your reporting for your first campaign sent with us was affected by an intermitted issue on the carriers side.

Our reporting is based on the delivery receipts that are provided by carriers. When we deliver a message to the carriers the number appears in "Pending" tab and then once we receive a delivery receipt the number then appears in the "Delivered" tab. If we do not receive a delivery receipt or receive a delivery receipt with an error from the carrier the number will appear in the "Bounced" tab.

The track link is hosted on our servers and we provide reporting on which recipient has clicked on the unique link the system generates. We will be including a view in our LINK HITS reporting to show the recipients that have not clicked on the unique link provided. This will be made available in the next release into production.

I have provided a full refund of your campaign.

We guarantee delivery to all the carriers and we will provide you with reporting on recipients that have received the message from the delivery receipts provided.

Rated 5 out of 5 stars

Fantastic

Fantastic, very easy to work the program.
Great support with quick responses by the company.

October 26, 2017
Rated 5 out of 5 stars

Easy to use and clean interface with …

Easy to use and clean interface with comprehensive and clearly documented APIs. Works smoothly with Chinese or English text messages. Support are fast and responsive to any queries.

October 16, 2017
Unprompted review

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