The onboarding and ongoing support from Guav and the Kudosity team has been outstanding. They’ve helped us take our SMS messaging live across four countries, working through the different require... See more
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See what reviewers are saying
Burst SMS is the 4th SMS gateway I've tried. The others are painful to setup, due to long drawn out convoluted technical integration or (more often) wading through the maze of commercial bulls*... See more
Gaurav has been incredibly attentive to all our needs, we had a last minute request to help us link into our Shopify to Kudosity for a live pop up at Chatswood Chase in Sydney. Gaurav Investigated opt... See more
I’ve been using Kudosity for SMS campaigns, and what stands out most is consistency. Messages get delivered — no spam flags, no random failures, just clean, reliable delivery. What I really appre... See more
Company details
Written by the company
At Kudosity, we enable businesses to build authentic relationships with customers through simplified messaging experiences. We believe that curiosity fuels innovation and by harnessing its power we help businesses to build messaging experiences customers love.
Contact info
Australia
- kudosity.com
4.9
Excellent
148 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Thank you Maria and Jeremy and everyone…
Thank you Maria and Jeremy and everyone at BurstSMS, wonderful, friendly and supportive team!
January 17, 2019
Unprompted review
Be sure to read their T&C's very carefully!
We emailed BurstSMS to close our account because we no longer required their services. We were told that our $386 credit would not be refunded as per their "Terms and Conditions".
This is a blatant money grab!!!
We would be more than happy to pay an appropriate fee for cancellation and refund (even up to $50), as we understand that all administrative tasks take time but to offer no refunds is disgraceful - what if we had $1000 in credit?!
Be sure to read their T&C's very carefully!
January 9, 2019
Unprompted review
Very easy to use
Very easy to use. However, with the current pricing, it's not as competitive as signing up with a mobile provider and using single board computers to send out sms. But if u don't want to mess with DIY systems, I'd recommend it.
December 7, 2018
I use the integration with ZOHO CRM and…
I use the integration with ZOHO CRM and it has been a rough start. I have to say the support has been good. The time difference has made a few speed bumps but overall it is working out.
December 5, 2018
Customer service is great
Customer service is great. Very responsive and helpful.
Web interface is dated and not all that intuitive. Could do with some improvements and additional features eg customisation of reports, addition of response time-out and visual dashboards
In saying above, gets job done.
October 4, 2018
Won't recommend at all. Use other websites.
Despite reaching out several times to Burst SMS over email, there was no response for over 5 days. When I contacted the team via online chat, the support staff mentioned that my account was banned and was unable to identify the reason for the ban. He requested me to send an email over to their support email.
I won't recommend Burst SMS, they have questionable business ethics. They start off by giving free credits, after paying, they ban you from using their services.
(Just an update, Burst SMS has replied my email)
Burst SMS is a messaging system, I used it for other non-work related messaging. What is unacceptable is the demand from Burst SMS to remove this comment so that an unban will be given. This is absurd as Burst SMS customer service is incompetent, which is why I did not remove the above comment.
(Responding to Burst SMS comments)
As mentioned above, BurstSMS support staff is incompetent. Users should be notified when their account is banned and that credits are refunded. This just shows poor and terrible business ethics on BurstSMS end. I strongly believe that regardless a user is banned or not, BurstSMS will still take about the same duration to respond.
(Tried emailing Burst SMS with two different emails)
I was ignored by Burst SMS, called the bank and Burst SMS has not refunded me! 2 days ago I had an e-invoice from Burst SMS saying my virtual number was renewed. This supports my inference that Burst SMS did not refund me. As mentioned above, they do have questionable business ethics. Do take note
August 22, 2018
Unprompted review
Reply from Kudosity
At Burst SMS we pride ourselves on our integrity and providing a platform for businesses that is secure and legally compliant. Due to the user's breach of our Terms of Use, they were automatically banned and a full refund provided to them. The reason they were not initially responded to is because we do not engage with users that engage in SPAM or Fraudulent activity.
Simple platform to use + good pricing
Good platform, easy to use. Chris was also very helpful with any questions that I had.
Would be good to export with customer reference numbers that were uploaded alongside mobile numbers though without the API having to be used.
Pricing is very competitive.
July 19, 2018
Simple, easy to use
Simple, easy to use interface, easy upload of Excel data sets, no appreciable delays on Send Message.
Only drawback is limitation of 160 characters per SMS, but it teaches you to be concise!
July 16, 2018
Poor user experience
Really average user experience when executing an MMS campaign.
Signed up & found that MMS was a separate product, however u add credit & create contacts in the other portal. Initial send required manual review - fair enough, understandable.
However creating the MMS campaign & scheduling/sending requires manual review for each & every campaign. Needed to send 6 different campaigns & you are locked out from creating the next until they manually review that last.
July 13, 2018
Good support
Great support. Thank you. Really appreciate your real-time service and step by step assistance in finding the best package and timely initiation of the service. Thanks!
June 25, 2018
Very good
Very good - would be great to talk to somebody - the number doesn't work when you ring it
June 14, 2018
Reply from Kudosity
Hi Peter,
Thanks for your feedback. We have been receiving phone calls into our number 1300 012 014 with no issues. Your account manager will reach out to you this afternoon to discuss your messaging needs and assist you with any enquiries you have.
Kind regards,
Maria Kapsalis
Technical Support Manager
New Customer to Burst SMS
New Customer to Burst SMS. Found this to be a great platform for SMS. Would not hesitate to recommend to everyone.
May 31, 2018
I loved working with Burst
I loved working with Burst! They were reliable, flexible and helped us when we were in crisis! They really put in the hours and went above and beyond what was asked of them.
May 23, 2018
Unprompted review
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