I recently bought kukirin escooter from Kugoorscooter and overall I’m pretty impressed with it. The setup was straightforward, and it felt sturdy right out of the box. The build quality is solid for... See more
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Review summary
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Hi everyone 🙌. I bought a Kukirin G3 and it's even more amazing than I expected 👍…the power is top-notch…the product quality…the finish and everything…it's a scooter I highly recommend!!! And the cu... See more
Company replied
The KuKirin website is one of the easiest I've used for online shopping. The layout is clean, and it's easy to find exactly what I'm looking for. I ordered the G2 Pro, and the product page had all th... See more
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Actually I love the customer care attendance, their response is really amazing, when u need help... But I ordered Just ordered for a scooter since on Sunday 14/12/2025 am only waiting for the arriva... See more
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Company details
Written by the company
Kugoo Europe Official Website(Kugooescooters.com) . Ships directly from European warehouses with free shipping and no additional taxes! Fast and safe delivery within the country by international express DPD or GLS, 4-8 working days to arrive. Provide fast and professional pre-sales and after-sales service through our mailbox: service@kugooescooters.com. Provide one year free after-sales service. The best electric vehicle for your needs Extensive catalog of electric scooters, e-bikes, accessories and spare parts. Easy to use and safe! Kugou, a leading brand in the field of urban transportation. Note: Our company has regulations that the scooter you buy on that website will be responsible for the after-sales service for you. Please send us your order number when you contact our after-sales email address, and we will verify for you whether you purchased it on our website.our website is: kugooescooters.com. Thank you for your understanding and support After-sales email: service@kugooescooters.com Kugoo-EU: https://www.kugooescooters.com
Contact info
Segro Logistics Park Aleja katowicka 66 bud A nr 63, 05-830, Nadarzyn, Poland
- +86 15361621293
- service@kugooescooters.com
- www.kugooescooters.com
3.7
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought a kukirin this week absolutley…
Bought a kukirin this week absolutley love it. Shipping time was fast only had a problem with the delivery but that was resolved quickly. I recommend this site and kukirin
June 25, 2026
Unprompted review
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They are very attentive and you can…
They are very attentive and you can talk to them all the time.
June 26, 2026
Unprompted review
I ordered the G2 MAX on June 16th
I ordered the G2 MAX on June 16th; it is now June 26th, and there has been no progress with my order. They offered me a different scooter—one I had considered taking—but I subsequently realized it was even heavier than the G2 MAX. Since you are unable to fulfill the order, please refund my money. I do not wish to wait any longer.
June 16, 2026
Unprompted review
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Reply from Kugooescooters
Dear customer,thank you for your wonderful feedback! We're delighted to hear you had a great experience with us. We hope your Kukriin scooter brings you lots of joy. We're here to assist you anytime you need us!
Customer service refuses refund.
Customer service refuses refund.
When invoking my 14-days refund right, customer service simply points to their policies on the website. They keep ignoring my lawful right, so i'm consulting ECC now.
Also in the email for trustpilot review, the links only work for "Good" and "Excellent". Another thing that makes me think they're a scam-like getrichquick company. I regret buying there.
June 15, 2026
Unprompted review
Verry good fast shipping
June 25, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your kind feedback! We're delighted to hear that your order arrived quickly. Fast and reliable logistics are always a top priority for us. We hope your new Kukriin scooter brings you enjoyable rides every time. We're always here to support you!
Reply from Kugooescooters
Dear customer, thank you for your kind review! We are so glad you had a pleasant experience with us, and that your order was delivered so quickly. Enjoy your Kukriin scooter ride! Please feel free to contact us if you need anything!
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Very easy ensemble and perfect…
Very easy ensemble and perfect production
June 24, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your wonderful feedback! We are delighted to hear that you found assembly easy and that the product quality met your expectations. This is exactly what we strive for. We wish you enjoy your Kukriin scooter, and please feel free to contact us with any assistance!
Excellent service and delivery
I am very happy with my purchase. The product arrived quickly and in perfect condition, with no damage at all. Customer support was excellent, very responsive and helpful whenever I had a question. The whole experience was smooth from ordering to delivery. I highly recommend this company.
June 25, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for taking the time to share such a detailed and positive experience! We are so glad everything went smoothly—from ordering to receiving—and that our customer service team was able to help you. We are truly pleased to know that your scooter arrived quickly and in perfect condition. Your recommendation means a lot to us. We wish you a pleasant ride every time, and we are always here to help!
Order still not shipped
Order still not shipped
Order placed on 04.06.2026 and still not shipped despite the website stating that orders are processed and shipped within 24 hours on working days.
I already contacted support and I am currently waiting for an update regarding my order FF00905155.
I hope the issue can be resolved quickly and that the order will be shipped soon.
June 25, 2026
Unprompted review
Very slow customer service.
Very slow customer service.
I bought a kukirin g2 max,i waited 3 days then i emailed.
The next day i've received an email that the product isn't on stock.
I chosed to take a refund but they didn't respond.They sended me emails that they can deliver another model but always ghosted the fact that i wanted a refund.
Bought in 13 june.Today,24 june,still without any response about the refund.
June 13, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, we sincerely apologize for the unpleasant experience caused by the shipping delay. Please contact our website's customer service team directly; we can recommend suitable alternatives if you would like to exchange the item, or we can issue a refund if you prefer. Rest assured, we will prioritize resolving this issue for you.
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Reply from Kugooescooters
Dear customer, thank you so much for your five-star review! We are delighted that you chose the G2 electric scooter. We hope you enjoy every journey with Kukriin. Please feel free to contact us if you have any questions or need assistance. Happy riding, and safety first!
Reply from Kugooescooters
Dear customer, thank you for your kind words! Knowing you were satisfied with your experience makes us incredibly happy. We hope you enjoy every journey on your Kukriin scooter. Our team is always ready to assist you—please let us know if you need anything.
They answer really fast but the…
They answer really fast but the delivery was a little longer waiting. The website is really good.
June 24, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your feedback! We're glad you liked our website and our quick response. We apologize for the delivery delay—we're working hard to expedite it. Happy riding!
Reply from Kugooescooters
Dear customer, thank you very much for your wonderful review! We sincerely appreciate your support and trust in Kukriin. Your satisfaction is our greatest reward. Wishing you safe and enjoyable rides!
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Reply from Kugooescooters
Dear customer, thank you very much for your five-star review! We are delighted that you enjoy your Kukriin scooter. Please feel free to message us if you need anything. Happy riding!
I have ordered g4
I have ordered my g4 6 days ago and it still says peyment pending/awaiting shipment i have mailed them 4-5 times and still no responce
My order nr FF00953948 and i want to know wussup with it
Edit nr 1(23.06)
G4 was not in stock but many websites saying that g4 is not in stock but it will be in late june they suggested g2 master but its downgrade and costs less im not sure what to do
Edit nr2 (25.06)
I agreed on waiting for g4 because the batch will be like in 2 to 3 weeks. We will see when it comes and will it come
June 22, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, we sincerely apologize for the unpleasant experience. Please rest assured that we have arranged for our customer service team to contact you, and we will prioritize assisting you in resolving the issue.
Fantastic
Fantastic. My experience was great. The order arrived on time.
They were always available to help me with my questions and doubts. I appreciate all the availability. I will certainly contact them again for a future order.
June 2, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you so much for your heartwarming review! We sincerely appreciate your trust and support. Your satisfaction is the driving force behind our continuous improvement. Wishing you a pleasant ride and a safe journey!
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