Overall quite good but i have to say the small strap that makes it so you can carry the scooter has no grip and it slips easly causing damage
Company replied
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Review summary
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Great communication with seller Evelyn. It takes some time to get response from email but they do replay.
Company replied
All good but the package was a little bit bad looking and the paint on the handlebar was scratched. And I think I hear something rubbing on the front brake...
Company replied
The scooter came with everything and no damage but did take a while to come to england
Company replied
Company details
Written by the company
Kukirin Europe Official Website(Kugooescooters.com) . Ships directly from European warehouses with free shipping and no additional taxes! Fast and safe delivery within the country by international express DPD or GLS, 4-8 working days to arrive. Provide fast and professional pre-sales and after-sales service through our mailbox: service@kugooescooters.com. Provide one year free after-sales service. The best electric vehicle for your needs Extensive catalog of electric scooters, e-bikes, accessories and spare parts. Easy to use and safe! Kugou, a leading brand in the field of urban transportation. Note: Our company has regulations that the scooter you buy on that website will be responsible for the after-sales service for you. Please send us your order number when you contact our after-sales email address, and we will verify for you whether you purchased it on our website.our website is: kugooescooters.com. Thank you for your understanding and support After-sales email: service@kugooescooters.com Kugoo-EU: https://www.kugooescooters.com
KuKirin Official Store
Written by the company
- Discover KuKirin electric scooters, accessories, and exclusive offers. Enjoy convenient delivery, reliable customer support, and dependable after-sales service. 🛒:www.kugooescooters.com
1-Year Product Warranty🔧
Tax-free and free shipping🛴
KuKirin electric scooters come with a one-year warranty covering specific manufacturing defects and include dedicated after-sales support, such as repair or replacement options.
Contact info
Segro Logistics Park Aleja katowicka 66 bud A nr 63, 05-830, Nadarzyn, Poland
- +86 15361621293
- service@kugooescooters.com
- www.kugooescooters.com
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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customer service ignored me for 4 days
customer service ignored me for 4 days. i told them clearly due to my refund request you would need to make me a return label before 13th of july because ill be in holiday then. they itnored me and now today is the evening of 12th july and ive still gotten no response or anything. ive already contacted my bank and am just waiting for their response to this situation. (read my other reviews for more clarification) I do not reccomending buying directly from their website if you dont wanna experience the slowest customer service ever offered by a company in existance.
July 12, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, we fully understand your disappointment and sincerely apologize for the delay in our response. This is not the level of service we aim to provide, and we deeply regret any inconvenience caused. Please rest assured that we take your situation very seriously. To properly resolve your issue, please contact our website customer service again; they will review your request as soon as possible. Thank you for your patience, and we hope to resolve your issue amicably.
We’re wonderful scooter Kukirin…
We’re wonderful scooter Kukirin g2pro.fast shipping
June 26, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your kind feedback! We're so glad to hear that you're happy with your G2 Pro and that the shipping was fast. Enjoy your rides!
Warning about Kugooescooters / KuKirin…
Warning about Kugooescooters / KuKirin (kugooescooters.com) — Order FF01004982
I paid for a KuKirin G2 scooter on their website and never received any order confirmation or email. After days of complaining, an order tied to my name appeared — but with someone else's details: different buyer, different payment method, different amount, shipped to a country that isn't mine. The carrier confirms the package was never headed to my address.
So far: no product, no refund, no real explanation from their customer service.
Leaving the order number here as reference so their team can locate the case: FF01004982.
Has anyone else had a similar issue with this store?
Update: The company replied publicly saying they are following up, but at the same exact time I received an email asking me to 'confirm my real order number' — ignoring that Order FF01004982, with my name and phone number on it, was sent directly to me by their own system. Still no refund, no correct delivery, no real explanation.
July 7, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, we sincerely apologize for any inconvenience and trouble this situation has caused you. We fully understand your concerns and take this matter very seriously. We note that our customer service team has already contacted you regarding your address information. We will arrange for them to follow up with you as soon as possible and provide you with a clear update on the progress. Please check your email to avoid missing a reply. Thank you for your patience, and we hope to resolve this matter for you as soon as possible.
They are amazing
July 10, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your kind words! We're so happy to hear that. Enjoy your ride!
Good service and fine shipping 👍
July 10, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your feedback! We're glad you were happy with both our service and shipping. Enjoy your ride!
The kukirin g4 is really one of the…
The kukirin g4 is really one of the best electric scooters out there it has an amazing range,speed,stability and more.
July 9, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you so much for your wonderful review! We're truly thrilled to hear that you're enjoying the G4 — especially its range, speed, and stability. Your support means a lot to us and we hope you continue to have amazing rides!
Dear kugooescooters,
Dear kugooescooters,
Please stop selling products that are out of stock
It doesn't make any sense
1. You buy
2. You wait around a week
3. boom "out of stock would you prefer xxxx for only xxxx euro more?"
This is what i'm asking for a fix:
- Make the product unavaliable to purchase if it's out of stock
July 7, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your feedback. We fully understand your disappointment and apologize for any inconvenience caused. We appreciate your suggestion and are constantly working to improve the accuracy of our website's inventory information; however, occasional delays may still occur. We sincerely appreciate your understanding and thank you for taking the time to share your thoughts with us.
I have never been this disappointed by…
I have never been this disappointed by an online purchase.
I spent months saving money for this scooter. I sold personal belongings, made sacrifices, and carefully researched every possible model before finally deciding to order directly from the OFFICIAL KuKirin website because I believed it would be the safest and most trustworthy place to buy.
That was my biggest mistake.
Only AFTER my payment was accepted did I receive an email telling me that the scooter was actually out of stock and that I would have to wait for a future restock before my order could even be shipped.
This information should have been clearly displayed BEFORE taking customers’ money.
Buying from an official website should give customers confidence, not anxiety. Instead of being excited about finally receiving my dream scooter, I have spent days worrying, sending emails, waiting for answers, and wondering if I will receive my order in a few days, a few weeks, or even longer.
The worst part is the uncertainty. When you pay this amount of money, you deserve honest information and a clear shipping estimate, not surprises after checkout.
For this company it may be just another order.
For me it was months of hard work, savings, and excitement that quickly turned into frustration and disappointment.
I truly hope this situation gets resolved because no customer deserves to experience this after choosing to buy from the official store.
At this moment, based on my experience, I cannot recommend ordering directly from this website.
July 7, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, we are truly saddened to read your message. Please believe that we have not taken your words lightly. We sincerely apologize for any inconvenience this may have caused. Your feedback is very important to us. You can continue to contact our customer service team, who will prioritize assisting you with your issue and ensure a satisfactory solution is provided as soon as possible. We heard you and sincerely thank you for your honesty. Thank you for giving us the opportunity to respond.
Like ordering stuff on Temu: no support. Buy more!
Strange that the 5-star and 4-star reviews go to one website and 3-2-1 link to another review site. Ordering and receiving was ok, but customer support - unbelievable. Buy a steering damper (because you need one after your first fall) and notice there is no limitation described to specific models. It comes unbranded and does not fit. And support says they don't even have the kit :o
Did I mention that your own discount codes only work sometimes?
July 6, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your honest feedback. We fully understand your disappointment; this is definitely not the experience we want our customers to have. We will also take the issue of the discount code and review link seriously and conduct an internal investigation. We sincerely apologize for any inconvenience this may have caused. If you still have unresolved issues with your order, we suggest you contact our customer service team directly through the website; they will do their best to assist you. We appreciate your candid feedback and hope to have the opportunity to improve.
Proper customer service
Proper customer service, helpful, polite and prompt to respond.
Had some issues with my order and they were very professional and efficient in sorting things out.
July 2, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your kind words. We're really glad to hear that our team was able to help you promptly and professionally. It's always our goal to sort things out smoothly for our customers. Enjoy your ride and don't hesitate to reach out if you ever need anything again!
Reply from Kugooescooters
Dear customer, thank you for your great feedback! We're so glad you're enjoying the G4 and that our support team met your expectations. Your recommendation means a lot to us. Enjoy every ride!
Great scooter for my daughter and very…
Great scooter for my daughter and very good build quality.good and fast delivery
July 6, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your lovely feedback! We're so happy to hear that your daughter is enjoying her scooter and that you're pleased with the build quality and delivery. That truly means a lot to us. Wishing her many safe and fun rides ahead!
G2 master
I ordered g2 master. First time they send it and it was stuck in germany so i contacted their customer service and they told me everything is fine, day after that they have been told me that shippmet was returned to them due logistics anomaly. However they sent it after that and i recived it in 4 working days how i ve been told. Im riding it for a week now and it’s been great.
July 1, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for sharing your experience in such detail. We're sorry for the initial shipping hiccup, but we're really glad that our team was able to get it sorted out and that you received your G2 Master within the promised time. Most importantly, we're happy to hear you're enjoying the ride! Thanks again for your patience and your trust.
I ordered 9 days ago and I haven't…
I ordered 9 days ago and I haven't received any messages and this is very bad for a company this big and my friends have had their orders sent to them much earlier than other sites and I am not at all surprised by this.
July 5, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, we're truly sorry to hear about your experience. We completely understand your frustration. If you have any specific questions about your order, please don't hesitate to reach out to us directly via our website's customer service — we're always happy to help. We truly appreciate your patience and hope you give us a chance to do better.
10/10 kukirin m4 max
June 26, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for the perfect score! So glad to hear you're loving your M4 Max. Hope it brings you lots of fun rides ahead!
This kukirin g2 master is super fast…
This kukirin g2 master is super fast and balance. When on a dual the scooter is well balance. The delivery of the product was also fast. The customer service is ok, I think they should try to have an italy customer care number you can on a direct call.the customer service are very professional
June 28, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your wonderful review! We're so happy to hear that you're enjoying the G2 Master — especially its speed and balance. We also appreciate your suggestion about having an Italian customer care number. We'll definitely take that into consideration for future improvements. Glad to know our team was able to help, and we hope you have many great rides ahead!
Reply from Kugooescooters
Dear customer, thank you for your kind feedback! We're glad to hear that you were satisfied with our service. Enjoy your ride and feel free to reach out anytime!
good and fast
June 30, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your feedback! We're glad you enjoyed the fast and smooth experience. Enjoy your ride!
Reply from Kugooescooters
Dear customer, thank you for your feedback! We're glad to hear that everything went well and that you're happy with your e-scooter. Enjoy the ride!
Reply from Kugooescooters
Dear customer, thank you for your kind words! We're delighted that you found our team fast, kind, and professional. That means a lot to us. Enjoy your ride and we're always here if you need us!
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