Excellent professional service from buying the shoes in Salt Lake (Murray) UT and taking them on our vacation to Yellstone, Mt. Rushmore. (Basically, Utah, Idaho, Montana, Wyoming, South Dakota, North... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lindy was an outstanding "Kuru Guru" and truly made my shopping experience a great one! I ended up ordering a pair of shoes that I am excited about and can't wait to try them on and it all started wit... See more
Company replied
10+ star for Customer Service! Lindee, Gloria were amazing! The excellent level of their service cannot be matched. The quick answer and transfer to a call was unbelievable! They were profe... See more
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I have 5 pair of KURUS, best thing that ever happened to my feet….that said, of those 5 pairs, 2 pair have had warranty issues, Leo has been amazing helping me through the warranty process and they h... See more
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Company details
Written by the company
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™ Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list. That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day. Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love. KURU Footwear. Heel Better™
Contact info
4416 S Century Dr, 84123, Salt Lake City, United States
- 877-211-5878
- gurus@kurufootwear.com
- kurufootwear.com
4.8
Excellent
857 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from KURU Footwear
Well, that sounds like a perfect fit! We're thrilled the exchange process was quick and easy. Getting you into the right pair shouldn't feel like a marathon, so we're glad everything stepped into place smoothly. Thanks for sharing the love, and we hope your new shoes are a sole-mate match.
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My sneakers are amazingly comfortable…
My sneakers are amazingly comfortable but they were a little too big. I called and was connected with a Kuru Guru who made the whole exchange process very simple. It was like talking to a long time good friend. Kuru provides great quality products and customer service that is second to none. I highly recommend Kuru and will definitely be buying more!
June 10, 2026
Unprompted review
Reply from KURU Footwear
Well, this review has us kicking up our heels! We're so glad your KURU Guru made the exchange process a walk in the park and that you felt like you were chatting with an old friend along the way. While the first pair was a little big, it sounds like we got you one step closer to the perfect fit.
Thank you for the kind words about both our shoes and our customer service. Knowing you'd recommend KURU and plan to come back for more is the kind of compliment that keeps us putting our best foot forward. We can't wait to help you find your next sole-mate!
Helped me with a return when the…
Helped me with a return when the automated return said it couldn't. Quick and courteous!
June 10, 2026
Unprompted review
Reply from KURU Footwear
Sometimes technology trips over its own shoelaces, but we're glad our team could step in and get your return sorted out quickly. Thanks for the kind words about the speedy and courteous service. We're always happy to go the extra mile to keep things moving in the right direction. Thanks for sharing your experience!
Excellent Customer Service
The customer service representative was a real person. They were helpful and had a very pleasant attitude. I got an immediate solution to the reason I was calling.
June 8, 2026
Unprompted review
Reply from KURU Footwear
Well, this review put a little extra spring in our step! We're delighted to hear you connected with a helpful team member who was able to provide a quick solution and make the experience a pleasant one. We believe great customer service starts with real people who genuinely care, so your kind words mean the world to us. Thanks for taking the time to share your experience and for letting us help get things back on the right foot!
Great shoes and service…
Great shoes and even better customer service. Returns are easy and customer service is very responsive and helpful.
June 8, 2026
Unprompted review
Reply from KURU Footwear
We're thrilled to hear you're enjoying your shoes and that our customer service team left an even bigger impression. We work hard to make returns smooth and stress-free, so it's wonderful to know everything went off without a hitch. Thanks for the kind words and for letting us put our best foot forward for you!
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I LOVE my KURU KINETIC 2.0 shoes!
I LOVE my KURU KINETIC 2.0 shoes! I have never worn more comfortable and supportive shoes. My feet, knees and lower back do not hurt, nor feel any discomfort. My only request is that the designers could create a shoe that feels like KINETIC 2.0 that is a dressier shoe that I could wear to church, the temple, and fancy occasions. (When I wear different shoes for dressier occasions, my feet, knees and lower back suffer.)
June 10, 2026
Unprompted review
Reply from KURU Footwear
Wow, this review has us walking on air! We're thrilled to hear your KINETIC 2.0s have been a game-changer for your feet, knees, and lower back. Knowing you're able to stay comfortable throughout your day is exactly what we strive for, and feedback like yours puts a real spring in our step.
We also love your suggestion for a dressier shoe with KINETIC 2.0-level comfort. We know how tough it can be to switch into formal shoes when you've found something that works so well. We'll be sure to pass your feedback along to our product team. Thanks for sharing the love and for being part of the KURU family!
Outstanding company and great customer service
Kurus shoes, sneakers and sandals have dramatically changed my ability to walk long distances without pain. Their customer service is as great as their shoes. This has been the easiest experience working with customer service that I've had from any company I've used before. They quickly solved my problem and they were so helpful throughout.
I highly recommend them!
June 5, 2026
Unprompted review
Reply from KURU Footwear
Well, this review is a step above! We're absolutely delighted to hear that KURU shoes, sneakers, and sandals have helped you walk longer distances more comfortably. Knowing we've played a part in keeping you moving with less pain is the kind of feedback that keeps us putting our best foot forward.
We're equally thrilled to hear our customer service team made such a positive impression. Making things easy, helpful, and hassle-free is always our goal, so it's wonderful to know we were able to quickly get your issue sorted out. Thank you for the glowing recommendation and for being part of the KURU family. Reviews like yours keep us on our toes in the very best way!
Immediate help via Text is wonderful
Immediately reached out because the shoes received were too small. Wanted to do an exchange. The agent who helped me was fast and direct with helping me get everything processed. Appreciate being able to text and not having to actually speak to a person.
June 9, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience. We're glad our team was able to help get your exchange processed quickly and efficiently. We know it's disappointing when a new pair doesn't fit as expected, so it's great to hear that your agent provided fast, direct assistance and made the process easy. We're also happy that the convenience of texting worked well for you. Thank you for giving us the opportunity to help, and we hope your replacement pair is a much better fit.
Checking on multiple accounts to…
Checking on multiple accounts to combine. Very friendly and helpful
June 9, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're glad our team was able to help combine your accounts and make the process as smooth as possible. It's wonderful to hear that you found your agent friendly and helpful throughout the interaction. We appreciate you taking the time to leave your feedback and are always happy to assist whenever you need us.
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I received my new shoes on Sunday
I received my new shoes on Sunday. Today (Tuesday) I noticed one of the string loops had detached. I sent a text with pics, and the response was amazing...new pair of shoes are on the way.
June 9, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience. We're sorry your new shoes arrived with a detached lace loop, but we're glad our team was able to quickly review the photos and get a replacement pair on the way. We know how disappointing it can be to discover an issue so soon after receiving your shoes, so we're happy we could provide a fast resolution and make the process as easy as possible. We appreciate your patience and thank you for giving us the opportunity to make things right.
Good shoes
Good shoes, but I wish the company made their insole replacement policy clear. Is it really free insoles for life? How often, once a year?
June 8, 2026
Unprompted review
Reply from KURU Footwear
Thank you for your feedback! We're glad you're enjoying your shoes. We understand the insole replacement policy can raise questions, and we'd be happy to clarify. Our replacement insole program is designed to help you get the most out of your KURU shoes for as long as you're wearing them. While there isn't a strict annual limit, we typically provide replacement insoles as needed, usually one set per pair at a time. For example, if you've had your shoes for several years and need a fresh set of insoles periodically, we're happy to help. Any of our GURUs would be glad to explain the program in more detail by email, phone, chat, or text whenever you have questions.
Easy and fast response the way it…
Easy and fast response the way it should be.
June 8, 2026
Unprompted review
Reply from KURU Footwear
Thank you for your feedback! We're glad to hear you received an easy and fast response. Our goal is always to provide helpful support as quickly and efficiently as possible, so it's great to know we delivered the experience you expected. We appreciate you taking the time to share your thoughts and thank you for being part of the KURU family.
Extremely prompt response in…
Extremely prompt response in authorizing return which was very easy to implement.
June 9, 2026
Unprompted review
Reply from KURU Footwear
Thank you for your feedback! We're glad to hear that the return process was quick and easy for you. Our team works hard to make returns as simple and hassle-free as possible, so it's wonderful to know that your authorization was handled promptly and that the process was easy to complete. We appreciate you taking the time to share your experience and hope to have the opportunity to serve you again in the future.
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I love this company
I love this company, they are always friendly, willing to help and solve any problems. The website is easy to use with important information regarding the type of shoes, wish the prices were a little less expensive especially now when everything is so high.
I have been a customer for years and will continue because of the quality of the shoes.
June 7, 2026
Unprompted review
Reply from KURU Footwear
Thank you for being a loyal KURU customer! We're so glad to hear you've had great experiences with our team and find our website easy to use. We also appreciate your honest feedback about pricing. We know times are tough, and we're grateful you've continued to choose KURU because of the quality and support our shoes provide. Thank you for your continued trust and support over the years!
Easily accessible Great service
Easily accessible to reach and fast resolutions. Also, best shoes for back pain.
June 3, 2026
Unprompted review
Reply from KURU Footwear
Thank you for your wonderful feedback! We're thrilled to hear that you found our team easy to reach and that your issue was resolved quickly. Providing accessible, efficient support is something we strive for every day.
We're also delighted to hear that your KURUs have helped with your back pain. Knowing that our shoes are making a positive difference in your comfort and daily life is exactly why we do what we do. Thank you for being part of the KURU family and for taking the time to share your experience!
Solution to address issue was resolve…
Solution to address issue was resolve quickly.
June 7, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're pleased to hear that the solution to your issue was resolved quickly. Providing prompt, effective support is a top priority for our GURU Team, and it's great to know we were able to get things taken care of efficiently. We appreciate your feedback and thank you for choosing KURU!
Dealt with customer issue first
Dealt with customer issue first, polite with response and suggested next steps if needed.
June 6, 2026
Unprompted review
Reply from KURU Footwear
Thank you for your feedback! We're glad to hear your concern was addressed promptly and that you received a polite, helpful response. Our GURU Team strives to resolve issues efficiently while providing clear guidance on any next steps, so it's wonderful to know that was reflected in your experience. We appreciate you taking the time to share your thoughts and thank you for choosing KURU!
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An honest return policy
Video was helpful … I felt good about the product and my purchase. Unfortunately the fit just wasn’t right. I got a quick response and instructions for the return which I really appreciated having dealt with another company that advertised a similar return policy as KURU.
June 6, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're glad to hear the video helped you feel confident about your purchase and that our team was able to provide a quick response and clear return instructions when the fit wasn't quite right. While we're sorry the shoes weren't the perfect match for your feet, we appreciate that you gave KURU a try. We know how important a smooth return process can be, and we're happy we could make that part of your experience easy and hassle-free. Thank you for your feedback and for choosing KURU!
Your customer service is impeccable
Your customer service is impeccable. I love that you made a shoe to help with feet that aren't doing well. I also love that I can still be stylish without being in pain
June 1, 2026
Unprompted review
Reply from KURU Footwear
Thank you so much for your kind words! We're honored to be part of your journey to happier, healthier feet. Creating shoes that provide meaningful support without sacrificing style is at the heart of what we do, so it's wonderful to hear that you're able to stay comfortable and confident in your KURUs. We're also delighted that our customer service has made such a positive impression. Thank you for your support and for being a valued member of the KURU family!
Great Customer Support
Rep was helpful with my exchange. They also recommended which other shoes I could try and made exchanging my old pair easy.
June 5, 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're glad to hear your GURU was able to make your exchange process smooth and easy. Finding the right fit is important, and we're happy they could recommend other styles to help you find the perfect pair. We appreciate you giving us the opportunity to help and hope your new shoes are a great match for your feet!
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