Kwik Fit Reviews 

81,965
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 4,709 reviews, reviewers overwhelmingly had a great experience with this company, consistently demonstrating the high standards of care provided. Customers frequently praise the staff for being exceptionally helpful, friendly, and efficient, ensuring that every vehicle is thoroughly examined and repaired with great care. Many people also appreciate the incredible convenience of the mobile service and the remarkably quick turnaround times experienced at the various branches. However, some people mentioned difficulties regarding booking appointments, noting instances of long waiting times and unexpected delays at the local service centers. A few other people also felt that customer support and communication could be significantly improved when handling issues or addressing unexpected extra costs.

What people talk about most

Service

Customers had positive experiences with service, often praising the promptness, professionalism, and helpful... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing technicians and mobile fitters as... See more

Booking process

Customers consistently note ambiguous experiences with the booking process, as many reviewers highlight that... See more

Product

Users describe ambiguous interactions with product, as experiences vary significantly between reviewers.... See more

Customer service

People report ambiguous experiences with customer service, as opinions are sharply divided among reviewers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic service from Kwik Fit ( Clacton on sea) today. Called up when they opened, arranged to drop my car off for a tyre change. Special thanks to John ( hope i got his name correct) wh... See more

Company replied

Rated 5 out of 5 stars

Called into Forfar premises about 16.30 hrs on Fri.11.09.26 with my young grandaughter,the heat shield on her Hyundai had come loose.Your employee did not hesitate put the car on the ramp and replaced... See more

Company replied

Rated 5 out of 5 stars

Have just been (initially to Halfords who ignored me for ten minutes then said they couldn’t help me) then to Kwik fit in Shrewsbury who were better than fantastic. Polite, professional, super quick,... See more

Company replied

Rated 5 out of 5 stars

While holidaying near Oswestry recently,had a fretful day pumping up a tyre that my car computer continually said was low on pressure.Returning to hotel noticed the Oswestry Kwik Fit and pulled in. Im... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service

About Kwik Fit

Written by the company

Kwik Fit are the leading fast fit and automotive parts replacement specialists in the UK with over 600 Centres in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, mobile tyre fitting and fleet vehicle management.
Not sure if your tyres need replacing? Brakes making an odd squeaking noise? Book your free vehicle safety check today.

Book A Free Vehicle Safety Check
Buy Tyres Online
We stock a wide range of tyres for cars, vans and 4x4s to suit your driving needs and budget. We offer exclusive online tyre pricing and appointments are available 7-days-a-week. It's as easy as click and fit!

Buy Tyres at Kwik Fit
Vehicle Servicing To Suit Your Needs
We offer a choice of ways to service your car. Book your Oil & Filter Change, Interim or Full Service online today. Book an MOT test at the same time as your Service and receive an additional saving over the standard individual product price.

Book Your Service
Same Day MOTs Available
With over 500 MOT test centres throughout the UK and many open 7-days-a-week, it's no wonder we're the UK's number 1 MOT tester. Book Same Day MOT today!

Book Your MOT
Mobile Tyre Fitting
Kwik Fit is the UK’s leading mobile fitting service, replacing your tyres has never been easier. Simply order your tyres online and select mobile fitting and we’ll come to you either at home or at work at a time convenient for you.

Tyres Fitted Today
Need your tyres in a hurry? If your tyres are in stock at your selected Kwik Fit centre, choose Express Fitting when you book online and get same day or next day fitting for a small additional fee.

Kwik Fit

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

82K reviews

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4.3

All reviews

(81,965)

4,678 reviews in the last 12 months

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Rated 5 out of 5 stars

The technician turned up professionally…

The technician turned up professionally and carried out a good job changing the tyres, Also informing me of previous work that had been carried out incorrectly by another garage, the booking process was fairly straight forward and convenient having someone come to the house to carry out the tyre change

September 19, 2026
Rated 5 out of 5 stars

Hull branch

Visited the hull branch today as I needed a new battery, great service and super fast, Damien had the old battery out and the new one fitted in less then 10 minutes, brilliant service highly recommended

September 26, 2026
Unprompted review
Rated 5 out of 5 stars

Had a slow puncture

Had a slow puncture,phoned kwik fit ,booked in same day nothing was a problem tire fixed within 15 mins great service very polite,from all at kwik fit Wisbech 👍
Thank you 😊

September 26, 2026
Unprompted review
Rated 4 out of 5 stars

The experience overall was good

The experience overall was good, apart from the fact that the only available slot for mobile tire service was 6 days later. I couldn’t take it to a nearby centre as I don’t have a space saver tire (new car) and my tire was flatter than flat 🤦🏽‍♂️.

The appointment it self was excellent, Eddie was a very professional technician, with a great professional attitude. Explained everything and did the job within 15-20min. A real asset to your team.

September 19, 2026
Rated 1 out of 5 stars

I believe I have been significantly overcharged and I am not being responded to

I believe I have been significantly over-charged for an exhaust replacement. The invoice breakdown looks suspicious. I emailed a full analysis of why I thought the invoice was incorrect over a month ago, I have chased repeatedly since asking for a full written response. At one point I received an email suggesting an area manager had supposedly called me and to call them back (but with no contact information to enable me to do so). In any case I re-iterated that I required a full written response to the points I had made. I have still not had a response. I am tempted to post the full details of my invoice here and what I am asking them. Perhaps others outside of Kwik-fit can provide an answer!

I have never had such poor customer service. It is a significant amount of money that I have paid and I think I have strong grounds in this case - but I am being ignored, not even a holding message. Appalling.

August 25, 2026
Unprompted review
Rated 2 out of 5 stars

Wheel alignment


Went to kwik fit for two tyres and offered a free wheel alignment check the told me wheels need alignment they went ahead and had it done in 5 minutes and charged £75 which i paid i don't believe it was done in that time kwik fit waterlooville

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service we were on…

Absolutely fantastic service we were on our way to Aberdeen for a wedding when a loss of tyre pressure light came on. We found the nearest Kwik fit garage which was 610 Division 69B Saughton Road Edinburgh. Abu Waheed Assistant Manager took our car in and the team checked our vehicle for us. Everything was ok with the vehicles tyres and we continued on our journey. We would just like to say a big thank you to you guys it was greatly appreciated for seeing to us so quickly. I would definitely recommend Kwik fit and this branch to anyone, we look forward to coming back to yourselves when we have any tyre related problems.
Chris & Sarah

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. I had actually booked and paid for 4 tyres to be fitted, thinking that they were all below the legal limit, but the fitter advised me that the back two actually were absolutely fine and I had safely several more months wear left on them. He then fitted the front two and refunded the back two. Extremely happy. Will definitely use them again

September 18, 2026
Rated 5 out of 5 stars

Today I called to report an accident…

Today I called to report an accident and I must say I am truly grateful for the support than was provided to me, She reassured me very well, she then discussed plan with me and made sure that all parties are safe, her name is Vanessa Winstanley, thank you for your support and reassurance. Psena

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service, your technician (sorry I have forgotten his name, cognitive decline) was outstanding. Going to your garages can be quite a depressing experience, this however is spot on.

September 18, 2026
Rated 5 out of 5 stars

Awesome service from the Kwik Fit team…

Awesome service from the Kwik Fit team at Wisbech today. Arrived without an appointment with a puncture. Puncture was located, repaired swiftly and we were back on the road well within an hour. Staff were very polite and helpful.

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

Today I had two tyres replaced

Today I had two tyres replaced. Jamie who is the manager and very dedicated to his team took time to explain everything and listened to my issues experienced with the car
Excellent service. Highly recommend KwikFit Sudbury, Jamie and the Team

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

Blyth Kwik Fit - Aiden excellent customer service

My tyre light came on as I just started a longer journey for a day out. I passed a Kwik Fit (Blyth) and popped in to see if they would check my tyre pressures. Aiden served me and immediately said to pull my car around and he'd check them there and then. He has other customers and work, but fitted me in quickly and efficiently. I was impressed and thankful, as could then go on for my trip without the light on, and knowingy pressures were correct. A big thank you to Aiden for excellent customer service!!

September 21, 2026
Unprompted review

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