Kwik Fit Reviews 

81,354
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 4,689 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being efficient, quick, and helpful, often highlighting the convenience of mobile options. Reviewers frequently commend the staff and engineers for their professionalism, friendliness, and extensive knowledge. However, some customers also noted issues with the booking process, experiencing unexpected changes to appointments or difficulties getting through on the phone. A few other people also felt that customer service could be inconsistent, citing long wait times for calls or poor communication regarding issues. Additionally, some reviewers mentioned concerns about product recommendations, feeling that unnecessary work was suggested or receiving different products than expected.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the convenience, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, helpfulness, and... See more

Booking process

Clients share ambiguous opinions on the booking process, with many finding the online booking system easy to... See more

Product

People report ambiguous experiences with product, with some customers finding the tyres good and the booking... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the friendly, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to book, Ideal for caravan tyres at home. Great price. fantastic updates and the engineer was streets ahead on customer service. I felt he really wanted to look after us and he most certain... See more

Company replied

Rated 5 out of 5 stars

Couldn't get the main dealer to see the car until next week so visited Kwikfit Morpeth for help to identify an unknown vibration under the car. They took it into the garage immediately, identified the... See more

Company replied

Rated 5 out of 5 stars

Absolute superstars at KwikFit Nailsea. Fitted my car in for a new tyre even though they were really busy. Friendly, helpful service and the communication is excellent, with text messages to tell you... See more

Company replied

Rated 5 out of 5 stars

Although my experience at their Dundee Perth Road branch was less than a happy one I have to say their speedy resolution of my complaint could not be faulted. I think that says more about the company... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service

About Kwik Fit

Written by the company

Kwik Fit are the leading fast fit and automotive parts replacement specialists in the UK with over 600 Centres in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, mobile tyre fitting and fleet vehicle management.
Not sure if your tyres need replacing? Brakes making an odd squeaking noise? Book your free vehicle safety check today.

Book A Free Vehicle Safety Check
Buy Tyres Online
We stock a wide range of tyres for cars, vans and 4x4s to suit your driving needs and budget. We offer exclusive online tyre pricing and appointments are available 7-days-a-week. It's as easy as click and fit!

Buy Tyres at Kwik Fit
Vehicle Servicing To Suit Your Needs
We offer a choice of ways to service your car. Book your Oil & Filter Change, Interim or Full Service online today. Book an MOT test at the same time as your Service and receive an additional saving over the standard individual product price.

Book Your Service
Same Day MOTs Available
With over 500 MOT test centres throughout the UK and many open 7-days-a-week, it's no wonder we're the UK's number 1 MOT tester. Book Same Day MOT today!

Book Your MOT
Mobile Tyre Fitting
Kwik Fit is the UK’s leading mobile fitting service, replacing your tyres has never been easier. Simply order your tyres online and select mobile fitting and we’ll come to you either at home or at work at a time convenient for you.

Tyres Fitted Today
Need your tyres in a hurry? If your tyres are in stock at your selected Kwik Fit centre, choose Express Fitting when you book online and get same day or next day fitting for a small additional fee.

Kwik Fit

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

81K reviews

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1-star

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4.3

All reviews

(81,354)

4,418 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient and easy to book with the…

Efficient and easy to book with the great staff

July 28, 2026
Kwik Fit logo

Reply from Kwik Fit

Thank you so much for getting in touch. We're so pleased that we could really impress you with the efficient service and we are grateful for you taking the time to share this. If there's ever anything more we can do for you, please don't hesitate to reach out and let us know.

Many thanks,

Rated 1 out of 5 stars

Cruelty to local wildlife

Cruelty to local wildlife

Kwikfit have been made aware, on numerous occasions, of the dangerous netting, on the roof of the Aberystwyth branch. This netting is in disrepair. Kwikfit have a legal duty to ensure that the netting is maintained and checked, on a regular basis. Kwikfit have, again, failed their legal obligations.

Since it was first reported last year, further birds have been caught up, and sadly suffered a long, painful death. Currently there are 5 Gulls trapped in their netting, some are deceased. This was reported 5 days ago to their head office and their CEO. No action has been taken on their part.

I'm absolutely appalled by their lack of care and will never use Kwikfit again.

August 4, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi there, thank you for raising your concerns. Could we ask you to reach out to our team by leaving your details here: https://www.kwik-fit.com/contact-us/customer-contact-form please? This will allow our Customer Care Team to contact you directly. Many thanks,

Rated 5 out of 5 stars

caravan tyres ftd no problems

from booking to completion of work first class

July 31, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

A first-class service is always something that we strive to deliver so seeing this excellent review and rating has made us smile. Thank you so much for your kind comments and if we can ever do anything more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Mobile Service

I used the mobile service and the operative was very thorough and efficient, polite and professional.

July 28, 2026
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Reply from Kwik Fit

Amazing! It's wonderful that you found us to be so polite and professional, and we really appreciate your kind comments. If there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 1 out of 5 stars

All 4 wheels damaged!

Saw an offer on a set of Continental tyres I went ahead and the car was booked in with the Whetstone branch. One would assume Kwikfit has been around for as long as I can remember so what can go wrong in fitting a set of tyres right? Well they badly scored up each and every wheel while removing the old tyres to fit the new ones. A simple job turned into frustration and damage.

I did point this out to the manager who in fairness did take ownership and promised to put this right along with the regional manager. In the end they paid to get all 4 wheels refurbished.

If you have a car with expensive wheels take it to a specialist who will take care and attention over these high street chains who couldn’t care less about their workmanship and damage they may cause.

June 5, 2026
Unprompted review
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Reply from Kwik Fit

We are disappointed to see this review and as you can imagine, we'd really like to look into your experience and help you further, could we ask you to provide the full details here: https://www.kwik-fit.com/contact-us/customer-contact-form so our Customer Care Team can contact you from there. Many thanks.

Rated 5 out of 5 stars

Fantastic service

Went to Kwik fit in courtlands rd, eastbourne today. Fantastic service even though they were run off their feet.
Massive thankyou to Steven and Jacob that sorted my tyre out today.

August 4, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Steven and Jacob will be over the moon to see this and it's fantastic that we could help you out with your tyres. Thank you and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Good

Good, clear website. I had to wait awhile but I think that was due to Kwitfit being so busy. Very competitive price. Other tyre fitters where almost three times the price or would only process my appointment if I needed two or more tyres. Great, professional engineer. Explain what he thought had happened to my tyre. Over all a excellent service.

July 31, 2026
Unprompted review
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Reply from Kwik Fit

We're very happy to see that we could impress you with the great prices and professional service we deliver and we are grateful for you sharing your comments. If there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 1 out of 5 stars

beware additional costs

Having pre-ordered 4 new tyres at almost £900 I was then told on the day of fitting to pay a further £75 for wheel alignment!

August 3, 2026
Unprompted review
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Reply from Kwik Fit

We're very sorry that you were let down with the prices. Could we ask you to provide the full details here: https://www.kwik-fit.com/contact-us/customer-contact-form so our Customer Care Team can take a look and help you further. Many thanks.

Rated 5 out of 5 stars

Easy booking

Easy booking, great communication throughout, really friendly technician who completed the job efficiently and made the whole process fast and straight forward.

July 31, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

It's fantastic that we could really impress you with the friendly service, the ease of booking and the great communication. We are grateful for you taking the time out of your day to share this and if there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 1 out of 5 stars

Went with Kwik fit for new tyres on a…

Went with Kwik fit for new tyres on a caravan using one of there mobile fitter as felt safe using a national company. Worst experience ever took three days off work first day they did not show up. Second day waiting in all day for the mobile engineer if that’s what you want to call him said he had no idea on fitting a caravan tyre and that he is not confident and had no training to do. Third time lucky they turn up with tyres with only one year left in before they go out of date. Ended up missing our holiday as taken more then two weeks and still not sorted and to top it off after spending ages on the phone to there call centre getting passed to different departments they need 5 days to refund my money

August 4, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

This is really disappointing to see and as you can imagine, we'd really like the opportunity to fully investigate your concerns. Could we ask you to provide the full details here: https://www.kwik-fit.com/contact-us/customer-contact-form this will go through to our Customer Care Team who will look into this for you and can contact you about it from there. Many thanks.

Rated 1 out of 5 stars

Illegal netting killing birds

I have used Kwik Fit Aberystwyth in the past for MOTs and Aircon. I found them a bit slow but OK. However there is an ongoing situation with the netting covering their roof that has been trapping and killing birds for at least two years. It has been raised with them several times by many people and everyone just gets fobbed off with vague hints that they'll look into it. This isn't good enough, and knowingly causing suffering and death to wildlife is illegal. There are plenty of other good garages in Aberystwyth which don't have bird corpses all over the roof and I will be using those instead.

August 4, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi Rebecca, thanks for getting in touch. We appreciate you raising your concerns about this. Could we ask you to provide some details here: https://www.kwik-fit.com/contact-us/customer-contact-form and a member of our Customer Care Team will reach out to you directly. Many thanks.

Rated 5 out of 5 stars

on time great guy and no hassle service

on time great guy and no hassle service

July 28, 2026
Kwik Fit logo

Reply from Kwik Fit

Thank you very much for taking the time out of your day to share this excellent review and rating and we're glad that everything ran so smoothly and hassle-free! We appreciate the positive feedback and if there's ever anything more we can do for you, please don't hesitate to let us know. Many thanks,

Rated 5 out of 5 stars

I was really impressed with this

I was really impressed with this. The was regular updates about the time to expect the fitter. The man who came was friendly and determined, my tyre had seized and he worked it all out. The price the service and updates were fantastic. I won't hesitate to use this service again.

July 28, 2026
Kwik Fit logo

Reply from Kwik Fit

This is fantastic to see and we're very happy that we could impress you with the friendly service we deliver. It's excellent that we could deliver such a friendly service to you and if we can ever do more for you again, please don't hesitate to let us know.

Many thanks,

Rated 2 out of 5 stars

Long wait for refund

Arranged for an air conditioner recharge. Failed because the compressor had gone. Offered a refund or to have it done when compressor replaced and chose refund. Told it would be with me in 3-5 days. 2 weeks later, no sign of the refund. Told by Kwikfit that there was nothing that could be done as it was in the system. Still waiting!

August 4, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

We're very sorry to hear about the delay you are experiencing and we'd like to take a further look. Could we please ask you to provide the full details here: https://www.kwik-fit.com/contact-us/customer-contact-form this will allow our Customer Care Team to look into this and can contact you about it from there. Many thanks.

Rated 1 out of 5 stars

Not good enough

They need up to an hour for one tyre to be changed apparently they are not allowed to just change it first they must inspect all the tyres take pictures then and only then are they allowed to do what the cars booked in for definitely will not use them again
It's company policy

Having read reviews detailing the killing of wildlife on Kwik fit roofs with nets I have emailed the CEO expressing my disgust he should be in court for this

August 4, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi Pedro, thanks for getting in touch. We are very sorry that you were left disappointed the tyre change took and we'd like to look into your concerns further. Please do provide the full details here: https://www.kwik-fit.com/contact-us/customer-contact-form this will go through to our Customer Care Team who will take a look into it and can contact you about it from therem if you'd also like to raise your further concerns, please do add that in the details and a member of the team will reach out to you regarding that too. Many thanks.

Rated 5 out of 5 stars

Fitter arrived on time kept informed…

Fitter arrived on time kept informed while work was being carried out

July 27, 2026
Kwik Fit logo

Reply from Kwik Fit

Amazing! We're very happy that we could keep you so well informed and we are grateful for you taking the time to share such excellent comments. We really appreciate you sharing this review and should you ever need any further assistance from us, please don't hesitate to reach out and let us know. Many thanks,

Rated 1 out of 5 stars

I'd go elsewhere

Arrived to try and make a last minute appointment yesterday but they seem to have a lot of trapped dead birds in netting in their roof, not sure what the netting is even for, are birds not even allowed to stand of a roof now? Anyway the people there didn't care, a company with morals like this don't deserve your money, avoid at all costs.

August 3, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi Nat, thank you for getting in touch, as your contact details aren't available to us here, we are unable to reach out to you directly therefore, could we ask you to get in touch here: https://www.kwik-fit.com/contact-us/customer-contact-form so a member of our Customer Care Team can reach out to you from there. Many thanks,

Rated 4 out of 5 stars

Kwik fit, Chapel Street, Luton

This is for Kwik Fit, up on chapel street, Luton. To say thank you guys for helping us, getting our car moving on again, re - punctured tyre. We got home safe and sound, Well Done. Anyone needing a tyre changed in this area I would definitely recommend them!

August 4, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

You're very welcome, Sarah! We are very happy that we could lend a hand with your tyres and we really appreciate you taking the time to share this. If there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 1 out of 5 stars

Kwik fit bad service

I have booked a mobile tyres fitting for Monday as I have 2 flat tyres which need changing. The booking was on Monday from 8am to 8pm, I received a notification that someone will come between 17:47 and 19:47, at 20:21 as nobody came I rang kwik fit to be told that my booking has been cancelled and nobody from kwik fit notified me. I had to cancel an important meeting on Tuesday which costed me an important project.
I have paid extra money to kwik fit to have the booking for Monday.
I think this is a very bad service for an important company as kwik fit.

August 3, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi Djilani, we are very sorry to see this review and as you can imagine it's something that we'd really like to look into. Could we ask you to provide the full details here: https://www.kwik-fit.com/contact-us/customer-contact-form please? This will go through to our Customer Care Team who will look into this and can contact you about it from there. Many thanks.

Rated 1 out of 5 stars

For anyone who cares about animal…

For anyone who cares about animal welfare, please note that this company has repeatedly caused the death of several wild birds by negligence in maintaining their buildings nettings, and failing to promptly access victims trapped in the pathetic traps/protections. Avoid it at all cost and seek services from more ethical providers. (I can’t find the reply option, so I m replying to your message below here. I already sent a complaint to the address you mentioned to no vail. I have also reported the issue to the police)

August 3, 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi Michele, thank you for getting in touch. As your contact details aren't available here we are unable to reach out to you directly however could we ask you to raise your concerns here: https://www.kwik-fit.com/contact-us/customer-contact-form so a member of our Customer Care Team can reach out to you from there. Many thanks,

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