Kyoto Reviews 29

I ordered a chair in April 2024 and despite emailing you twice I have had no response. Can you please indicate when this will be delivered? If you can provide an email address and telephone number where I can contact you, I can provide more details.

We paid £618 for a light that we ordered in june witha 8 week lead time! We are now October 15th. There is no way of contact and any email sent bounced back. We payed for cover that is equally as useless. This company is a scam! Don not use them

I put in my order for two Daisen chairs in July. They took the money from my credit card immediately and said that the order was being processed. Since then, nothing! I have sent two emails to the company - the second bounced back - no response at all. They are a company of thieves!

I ordered a plate and 2 x teacaddies and paid for insurance and they've never arrived. I've emailed Kyoto twice and no reply. I'll be demanding my money back via PayPal.
Order number #1248

Do not use, scam website, ordered expensive sofa, not delivered and no response to multiple emails, chat function on website not working. Wish I'd checked first.

I ordered a lamp, a second one by mistake. I wrote straight away explaining what happened. Nobody answered. I ordered it 6 weeks ago. I wrote several times asking for help and clarification, Someone said in just one response the second lamp would be sorted out, nothing happened.

The lamp was supposedly in stock, not heard about chipping yet.

I bought before from this company and was satisfied. I feel in the moment I had needed customer support with the second object the customer service seem to be inexistent, and it is very disappointing..

Similar to others, wish I’d checked first, ordered products and nothing, response or product, avoid them and do not use this site,

Still no response and no chairs - been weeks and weeks !

10 out of 10 service

Same as others. Never received my goods. Ive emailed and Ive dmd on Instagram. Nothing. Obviosly a scam and have reported this to fb

I ordered two armchairs weeks ago now. Having spent nearly £2k on them, I would at least expect to know where they are in the manufacturing process. I have had no email saying they have been made, let alone shipped. I can't get a response via email or through Shop. I would avoid ordering anything from this company as there is no guarantee you will actually receive it, and there is no information available about where your products are.

I was looking for a unique gift and found it here! The coffee cup was fantastic. The packaging was incredible. I was able to track my purchase with ease. I shall definitely return to buy for myself

AVOID!!!! We ordered 3 bar stools which were promised for delivery in December. One arrived, 2 months later a broken one arrived, then the third arrived and was shorter than the other two!!!
We have sent various emails and chats and I was told a replacement chair will be with us by March. We are now near the end of April and Kyoto will not respond to my emails or answer any chats. I have asked for a phone number to speak to a manager, I have contacted them on the SHOP App. I have no response. Terrible customer service. We are now left with a stool shorter than the other two and broken one which they still have not collected. After spending £1200 we did not expect the service to be this poor, or for the shipments to be coming from China. Avoid at all costs unless you want to be ripped off and disappointed!!!!

I've just had my Odate vase delivered and want to say that it is such a classy touch to my hallway. it's simple but has this elegance about it that's just unmatched.

Ordered chair last week, now order status is saying in fulfilment, I was not made aware that there is a delay or this is being made to order in China.

I have tried reaching out live chat and email but no response. I want to cancel my order as I needed a quick delivery but cannot get hold of anyone, no replies despite spending over £400 on one chair.

Purchase of a Nagareyama Vase Small. Delivered in advance of the delivery date stated and good service. Unfortunately for me I paid £120 for this then saw the exact same advertised on Etsy for £64. I paid nearly double the price. Shop around first! Customer services non existent. Just a rip off!!

Products are fantastic, will definitely be shopping here again

Easy to use, good customer service

Nothing is actually in stock, all orders from china.

Money back guarantee…. Only if broken. No refund for waiting 6 weeks for stock.

Avoid at all costs

I explicitly asked this company via email what country one of their products was manufactured in.

Their response: "The Ichinomiya Wind Chime is hand crafted in Japan upon order."

So before ordering anything more expensive from them I ordered this trinket. I got tracking information. And where did the product ship from?

Shenzhen, China.

I suppose these Japanese artisans ship all their handcrafted wares to China's major manufacturing centre for shipment?

The product arrived, and it's okay. It's a bit rough on the front and not sanded properly. It's also described wrongly as a wind chime. It's actually a door bell - you fasten it to a door and it rings when the door is opened, like a shop bell.

I'm not opposed to purchasing from China in and of itself, but I do object to companies deliberately stating falsehoods.