Laam Reviews 

Waiting for my item I ordered and paid 10. March!!!! No update since then ! Now I have no dress for the function! Very unprofessional of Laam! Can not be trusted to deliver on time! WhatsApp app service totally useless, waiting for 30 min now for reply from Asma A. No update on their app, when my item will be delivered. If they are not able to handle international delivery on time , they should not advertise for that. Very disappointed!

Do not order from Laam if you need a reliable service. It is not worth the stress.

Order number 21550856

I placed my order on 17 March, it is now 27 March and it has still not even been dispatched. I have sent many messages and it seems no one is able to assist with a real answer and only send a generic response of high volume of orders. This is not acceptable.

I placed 2 large orders for shipping to the UK and due to this dispatch delay I am worried will not arrive on time. Please kindly assist to prioritize and expedite the shipping. I do not now have time to find alternatives as I relied on Laam.

They also cancel items in orders for no real reason, I have been told it’s quality control, then why not replace with another of the same item when it’s still in stock? If all are bad quality then why is the website still selling it? So many issues with Laam. Terrible customer service.

Update: It is now 30 March, despite daily follow ups with customer service still no shipping and more items randomly cancelled, despite being assured all are ready to be shipped. Disgraceful customer service.

Totally fraud. They are not returning money even after so many follow up. Its totally waste of time and money i ordered and paid in advanced they cancelled half of my order and sent me few items with cheap quality and dint refund for my cancelled items it was the first and last time i m making order with laam totally scam. This kind of websites and online shopping apps are representing bad imagine of our country in the world.

My order number is 21489618. I placed an order to deliver for Eid on 8 March. It still shows that it’s not shipped and its the 26th. I paid nearly £20 for delivery and this is appalling. No updates on my order at all. This is very bad service.

I am disappointed with LAAM service

Excellent information on shipment status

I placed my order with LAAM a month before Eid specifically because they guaranteed delivery before Eid. Unfortunately, my parcel arrived only after Eid, which was already disappointing.
After I shared this experience in a review, LAAM responded by promising to refund my postage fee as reward points. However, several days have passed and the reward points still haven’t been added to my account. This is yet another example of poor customer service—making promises publicly but failing to follow through.
LAAM really needs to improve the consistency and reliability of their customer service.

Absolutely pathetic experience with Laam.pk.

I placed 3 prepaid orders on 15th March for pre-Eid delivery in Lahore, trusting their claim that orders placed before 17th March would arrive before Eid. Today is 20th March, and there is still no update, no dispatch, nothing. This delay is completely unacceptable, especially during such an important time.

Order numbers:

- LAAM-21539454
- LAAM-21539204
- LAAM-21544949

Your customer service is absolutely useless. No replies on WhatsApp, no response to emails — just automated or inactive presence with zero actual support. It feels like no one even cares once they’ve taken your money.

What’s even more frustrating is that I even offered to pick up the orders myself from your warehouse, but again — no response. Completely ignored.

You have ruined my Eid plans despite all orders being prepaid and placed well within your promised timeline. This is not just poor service — this is outright irresponsible and misleading.

I would strongly NOT recommend anyone to order from Laam.pk, especially if you’re relying on timely delivery for an important occasion. They make promises they clearly cannot keep.

Fabric and sizes are not same poor quilty what i received i try many time to return or exchange they keep on offer 35% ruined my eid
Scamming people not professional at all I have all the chat how they are touching me and replying same ,since 1 week these people have cooked my mind I wasted my money I definitely not recommend this page

Very bad experience.
I ordered a dress for €50 and a pair of shoes for €11, with €31 shipping fees. In the end, the dress was cancelled without any explanation and I only received the shoes, which are not even worth the cost of the delivery.

Paying €31 in shipping for an €11 item is completely unjustifiable😪😏😒

I was offered a store credit instead of a refund, which I find unacceptable.
Very disappointing customer service, lack of seriousness and respect for customers. I do not recommend at all.

my parcel was supposed to arrive today before eid and i've been waiting almost three weeks so i think it should at least be here by now. And the worst part : i paid almost 50 euros on shipping!!!!! totally not worth it .
you should give customers other delivery options at least instead of using UPS for delivery because everyone knows their reputation! always delayed! or else, if you won't change that at least lower the shipping costs.
it was such a shame that your delivery services turned out to be horrible as i was looking to order from here again because you have a very good looking variety of clothing in reasonable prices. as for quality...... i'll see for myself when the package ever arrives.... if it ever arrives.
one last piece of advice : if you need to order something from here at least order 2 months in advance because delivery here cannot be trusted.sorry laam i really expected better of you. such a shame your delivery turned out to be useless

Clothes came see through and so many threads loose, so it’s not wearable, Outfits didn’t look like the photos. On top of that Paid nearly £20 alone for shipping. Asked for a refund and they only agreed to give me less than half. Wouldn’t recommend.

Please read this & trust me when I tell you it’s not worth ordering from them. They are absolutely terrible. Their customer service is just a bot that will continue to feed AI responses, their shipping is god awful, and the quality of clothing that you pay for is absurd. Laughable how much money I spent for what I received and now I can’t return it from the states. Learn from my mistake. Do not order from them. You’re better off ordering from other sites. Now I have to work with my credit card to get a refund.

I ordered many clothes and the quality of fabric is awful.fabric is so thin and no lining attached.even dresses shown in the pics are not the same.first time ordered it from Laam and v disappointed.2 items got cancelled and only one items got refund. I sent them email but not got any response.

I ordered clothes from LAAM (Order #21434596) and the quality of the items I received was extremely disappointing. The fabric and stitching were far below what was shown on their website. The products looked nothing like the advertised images.
I submitted a return request because the quality was unacceptable. Instead of resolving the issue, the company rejected the request saying the photo was “not sufficient to understand the issue,” which is frankly ridiculous.
If a customer receives a product with poor quality and is unhappy with it, they should not be forced to keep it. This experience has been frustrating and very disappointing.
Based on my experience, I would strongly advise others to not even think ordering from this company.

I ordered a few suits for Eid for myself, my sister and my mum. When they arrived, my mum's kurta was way shorter than the size guide says. It was supposed to be 37 inches but it's actually 31.5 inches, it was like a shirt. The trousers was supposed to be plazzo but it was more like a slim sharara. The quality of the fabric was awful, it was very very thin. My suit was also not accurate. The chest measurement was supposed to be 21 inches but it was 19.5. The length was supposed to be 34 inches but it was 31 inches. The trousers was supposed to be a sharara but it was actually a gharara. So the thigh was really fitted and they didn't give that measurement on the size chart. There was an extra suit my mum got and the chest and hip measurements were wrong. The chest was supposed to be 22.5 inches but it was 20 inches. The hip was supposed to be 23 inches but it was 21 inches. We wanted to do a return and refund, the process was really annoying. The WhatsApp chat was seen after hours, it would transfer me to an actual person and it would take hours for them to respond to me. My email wasn't read either. Those 3 suits I wanted a refund on was £84 and I only got £23 back. If they knocked a bit off because of shipping, that would be fine. But £61? That's a massive undercut. Do NOT buy from Laam, they can't be trusted. The stitching was odd on all of them, as if they put pieces together. So I think they must buy the unstitched versions from the brands on their sites and then have them stitched. Which is OK, as long they actually make it like the picture and the right measurements. Just don't buy from here, you don't know what you're actually going to get and the refund is nowhere near compensation for what you paid for. I wish I could upload pictures to show you the difference.

Edit: my order number is 21380034 and my return number is 15415. I only got £23 back when it was worth £84.

Ordered Two times and finally submitting my review . The first order had three dresses, two dresses came in wrong size and third one had MANY oil stains on the shirt. It was a used piece. And none of the dresses looked anything like pictures. They were replicas of outfits shown in the pics. I went on and on about the return and they gave me partial refund after a long battle of many months just to proof that I felt cheated. Many month later i again ordered from Laam. This time i picked up pricier outfits because i felt i last time bought lesser price outfits thats why i was disappointed. So this time, i chose pricier ones. ordered 5 outfits. The dresses look NOTHING like pictures. They are again ugly replicas of the outfits shown in pictures. I emailed them many times and there was zero help from them. They said go to the website and initiate return. But there is no option to start refund. They kept wasting my time apparently! PLEASE do not buy from them. They only sell poor replicas and the pictures u see on their website are of the original products. They do not help if u are disappointed with your purchase .

Laam staff is really unprofessional and not helpful at all. I placed an order for 3 kaftans and all them are small from chest and they want me to take a picture of my measurements and send them. I request you all to not order from Laam as they send replica also wrong sizes. Very very bad customer service

Extremely poor customer service. Don’t waste your time and money

Transaction problem. I got a refund but it was less money from what i paid. I was charged at one price and when it was processed the price got higher.
I want proper refund.