Laam Reviews 

Worst service. Earlier they cancelled 2 items after many days leaving me not able to purchase anything from anyone for eid. Other items they sent in 2 packages . 1 of them delivered and other God knows where is. No update after 8th March. Sent many messages to ask why there is no change/progress in parcel status since then but Laam team is so busy in ignoring customers complaints. Never ever buy from laam especially from outside the Pakistan.

They were supposed to deliver the order within 2 weeks but it’s the 4th week now and I still don’t have any replies from laam or the cheap delivery company that they shipped it from. It was released from customs 14 days back and I see no update since then.
Horrible experience, they have 0 accountability. Don’t trust on its fake quick delivery thingy coz they don’t.

I ordered my product on the 8th of March. It shows the estimated shipping is on the 11th march. But it's still showing in the warehouse. So my question is when is gonna be shipped and delivered? I live in New York USA.I text them in WhatsApp and also mailed them but no response.I specially order my dress for Eid. Please it’s a request to send my dress before Eid.
My order number is 21489306. Please do it asap

A whole lot of BS. I wanted to get matching dresses for 4 of my sisters, all same item but different colours. First order I placed on the 7th, within 2 hours, they cancelled one item. I contacted them, and the bots don't even reply, just say it doesn't meet the quality check and are cancelled. I didn't want to pay separate shipping for just one item, so I cancelled the entire order and reordered the item, now in a different colour. For 2 days all ok, then I get an email item 1 item shipping, a few hours later I get the rest of them shipped in 2 different packages, the following day I get an email AGAIN 1 item cancelled???, and it's for the same sister as well?? Are you kidding me? I can't even cancel the order since most of it has been shipped. Why can't they contact you if there's an issue with an item? I would have gladly chosen something else? Instead, they ship the rest of the order and cancel only one item? I can't even reorder cuz in wouldn't come in time for EID!! Literally all plans ruined, and an utter garbage of customer service, I don't even think anyone works there, they're lying when they say it's 24/7 service, I get replies 3-4 hours after initial message, and immediately case closed? I even try to contact them on instagram, they offered 50% shipping off on IG, so i use the code the one item and it doesnt work. literally eveyrhting ruined, i curse their cs team man.

My order was collected by the courier from Laam on the 5th March the tracking has not updated since the 7th March it still in Pakistan.

I contacted Skynetworldwide the courier and the said its in Pakistan.

This item will not arrive before Eid because of all the cancelled flights due to the war in Iran.

This order will not arrive before Eid.

Bad stitching, bad quality, looks different from the advertisement and damaged clothing.

My order 21408042 is stuck in transit since 6/03 and i was given estimated timeline of delivery of 4/03. The status on tracking doesn’t change. And now i have been told after chasing for 2 days with the stupid bot whtsapp that it will take 10-12 working days to arrive after dispatch. Isn’t that something we should be made aware of before booking or buying shit from your store?

Multiple orders made in 2 months worth RS. 200,000 (715 USD).
They never got delivered.
No customer service
No response to emails.

This website is a total scam. Customer service is horrible as already mentioned by a lot of reviewers. My order has been stuck in NewYork since 21st January 2026 awaiting "customs clearance ". I have reached out to Laam customer service 7-8 times now but they are not helpful at all. For all the people in USA, please also report them to the following so they can stop scamming people here:
1. FTC general fraud
2. FBI Cybercrime
3. Google Safe Browsing

They have the worst customer service.
They have send me wrong sizes
Colour is never the same as shown in the advertisement
Stitching is bad
Had a really bad experience ordering from them and they never even try to resolve your complaint

Received my shalwar kameez order from Laam. On receiving I noticed the finishing of the stitching was not good meaning threads were hanging out. I contacted Laam for a refund. Got a response saying they have refunded $3 and closed the case. What sort pathetic response and customer service is this. I have responded to the them, but needless to say, have been ignored. I have evidence so happy to share screenshots here.

DO NOT ORDER FROM LAAM… the worst place to exist with horrible customer service..no one is available to assist you..i ordered keeping in mind i will recieve it before eid but its status still shows to ship..tried to contact the customer service a million times and the only response i am getting is sorry for the inconvenience…i am done with this place and those stupid chatbots..

If I could give zero stars, I would. Don’t waste your money, especially if you are in Australia. I placed an order and paid for all items plus $60 shipping. After the payment went through, they cancelled the main item I actually wanted and left the extra items that I only added for fun. That means I paid $60 shipping literally for nothing. On top of that, the refund for the cancelled item was less than what I originally paid. The customer service was horrible and completely unhelpful. I basically paid $160 for nothing. This was the worst shopping experience I’ve ever had. Total scam. Don’t waste your money.

Hello
I’m an influencer and I promised my followers to do a haul of this website but unfortunately it seems I can’t do it before eid,the shipment is getting even worse I’m getting tired contacting via mail and watsapp without any response
The order n 21366484
Tracking id 970303692340
I hope it’s arrive soon :(

I placed an order for a dress through the Laam app costing £114. The payment was taken, and after waiting 3 days, my order was suddenly cancelled. To make matters worse, they then asked me to pay an additional £100 if I wanted the order to be dispatched.

This is extremely unprofessional and feels like a scam. Taking payment first and then demanding more money after cancelling the order is unacceptable. I’m very disappointed with this experience and the way customers are treated.

I would strongly advise others not to purchase anything from Laam. My experience has been frustrating and completely unreliable.

Order no LAAM-21445192

I am extremely disappointed with my experience with Laam. It took me an entire day to carefully select dresses for myself and my family members, especially since I live abroad and already have to pay shipping plus customs. All the items I chose were clearly marked in stock, had 4.8–5 star reviews, and many were listed from Haseens Official, so there was no indication that quality could be an issue. However, after my order was processed, two of my main items were suddenly cancelled, even though nothing was mentioned beforehand about items failing a quality check. This feels unfair, particularly for international customers paying shipping costs. What makes the situation worse is their pathetic customer service,their website claims 24/7 support, but their AI chatbot is useless, and both email and WhatsApp responses are either ignored or extremely delayed. I simply asked if they could replace the cancelled items or at least offer free shipping so I could reorder, but no one has responded to my query, making this a very frustrating and disappointing experience.

I ordered 5 dresses, only four of them were shipped. When I attempted to get in contact with customer service, they were unhelpful and wouldn’t tell me why the dress wasn’t shipped. Took 5 days of angry messages and emails for them to only listen to me saying I just wanted a refund at that point. Messages are from bots and replies come every 2-10 hours. No response to my emails either. I ended up having to buy another dress from them because I didn’t have any other options and the shipping cost was up $15 (from $25 to $40). They didn’t even provide a refund for shipping after wasting my time and me having to spend much more money to get another dress.

If 0 rating available I would have given this , all false information on website , don’t be trapped with them , you ll not get any mental peace if you have ordered from here , please be careful and I would recommend not to order from here. They cheat their costumer

Highly disappointing service . Nil professionalism. Order suppose to be delivered on Feb still showing in transit. This shud be considered as cheating with customers. Whatsapp auto reply takes you no where after filling all the details. Do not shop with this brand.

It was such horrible experience. The quality of clothes were really bad. For one of the cloth - I wanted refund and raised issue but they rejected. The side of front of kurtha was longer than back of kurtha. The embroidery was not aligned properly when sewing. One of the worst quality and such waste of money. DO NOT EVER USE THIS SITE