Only giving an extra star for fast delivery. Other than that their customer service needs a lot of work. Mostly you are met with a WhatsApp bot. Site is not updated and orders are frequently cancelled... See more
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Review summary
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Reviews shaping this summary
My order was collected by the courier from Laam on the 5th March the tracking has not updated since the 7th March it still in Pakistan. I contacted Skynetworldwide the courier and the said its... See more
Company replied
Hello I placed two order on 17th feb 2026 for 🇦🇪 uae dubai and i am waiting for them to ship my order. i am still checking my order it is still yet to ship pls make sure i receive my delivery fast... See more
Company replied
The parcel hasn't been shipped on the day its supposed to be shipped. I've tried emailing and contacting via WhatsApp and still haven't received a response.
Company replied
Company details
Written by the company
LAAM.pk is Pakistan’s one-stop fashion online store that is home to the country’s finest designer wear. The main aim behind this venture is to host various Pakistani designer, prêt, lifestyle, and luxury brands under one roof where global customers can shop what they want under the banner of LAAM. A user-friendly platform that helps you browse through over a thousand products in a matter of minutes.
Contact info
2.1
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
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Disappointed with my experience
Disappointed with my experience with LAAM
I placed an order with LAAM and paid £26.83, but my order has still not been delivered. There has been no proper tracking information, and their customer service has not provided any clear update about where my parcel is.
It’s very frustrating to pay for something and be left waiting without communication or support. As a customer, I expect transparency, timely delivery, and responsive customer care — unfortunately, my experience has been the opposite.
I hope LAAM improves their delivery process and customer support, and resolves my issue by either delivering my order or providing a full refund.
Poor communication
No delivery update
Unsatisfactory customer service
I cannot recommend ordering until they improve their service.
February 26, 2026
Unprompted review
Reply from Laam
Dear Customer,
Please accept our sincere apologies for not being able to meet your expectations.
The delay and insufficient tracking information left you with no option but to proceed toward cancellation. This is highly concerning and this has been raised with the relevant authorities.
Kindly note that your order has already been cancelled, and the refund process has been initiated. The amount will be credited back to your original payment method within 3 to 5 working days.
Once again, we are truly sorry for this experience.
Regards,
Team LAAM
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I placed order on 17th feb its not…
I placed order on 17th feb its not still shipped i have been chasing behind the order past few days but they said they will ship with in 24 to 48 hrs but its heen more than 3 or 4 days now still it has not shipped i am writing a comment here for the 2nd time regarding the same order i want laam to ship my order soon pls dont waste my time any more its been more than a week you guys just saying it will be shipped soon but nothing is happening doing nothing about my order this is my order 21293437 pls give me delivery soon as possible .
February 26, 2026
Unprompted review
It was an amazing experience
It was an amazing experience, recieved all of my eid shopping in a week from lahore to adelaide australia. I was kept informed regarding the tracking of my parcel....
Strongly recommended
Really happy
February 25, 2026
Unprompted review
I placed an order on 17 February 2026…
I placed an order on 17 February 2026…
I placed an order on 17 February 2026 and paid via credit card. It has now been an entire week, and I have not yet received any shipping confirmation or tracking details. When I attempted to reach out to Customer Service via WhatsApp, I was not provided with further details. I emailed their customer service team, but did not receive a response. It is very frustrating, and I will just go ahead and cancel my order if I don't hear back from a LAAM representative below.
Could you please provide an update on the status of my order and let me know when it will be dispatched? My order number is 21295054
February 24, 2026
Unprompted review
Reply from Laam
Dear Customer,
To begin with, we are not happy at all with the experience you have gone through with us. This is something unusual – we are very honest about this.
Due to an unexpected delay in dispatching your order, we realize this unfortunately placed you in a situation where you felt the need to consider cancellation. Please accept our genuine apologies for this inconvenience.
There are a lot of things that we have learned during this whole situation, and we are aiming for instant execution to get this sorted.
Thank you!
Regards,
Team LAAM
Reply from Laam
Dear Customer,
We are so sorry for the dissatisfaction you have expressed while using our service.
At LAAM, we take such concerns very seriously and would like to look into this matter for you. We kindly request you to please share your order number and details of the issue so our team can investigate and assist you accordingly.
We look forward to resolving this for you.
Regards,
Team LAAM
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Pathetic service!!!
Pathetic service!!!! (My order number: 21268180) i ordered because they promised they do deliver within 15 days even for international orders… now I’ve a big event coming up and all i am left with is the replies from their stupid chat bot, who cannot do anything except to greet you. I tried every way to reach out to them but they do not respond you back guys… be careful when ordering.
February 23, 2026
Unprompted review
Reply from Laam
Dear Customer,
First of all, we are so sorry for the dissatisfaction you have expressed while using our service.
Please note that your order has now been dispatched and is on its way to you. However, a few items from your order did not pass our quality inspection, and to ensure you receive only items that meet our standards, those pieces were not shipped. The refund for the unshipped items is currently being processed and will be completed within 3 to 5 working days to your original payment method.
Again, we sincerely apologize for all the trouble you have experienced.
If there is anything further we can assist you with, please feel free to reach out to us at customercare@laam.pk
Thank you!
Regards,
Team LAAM
Order number 21272300
Hello, I ordered on 14th February to Toronto Canada.and waiting for them to ship my outfits. My order number is 21272300.
It’s been 7 days no shipping yet, I have an event in 10 days. I am panicking please let me know about my order.
February 20, 2026
Unprompted review
Reply from Laam
Dear Customer,
We are so sorry for the unexpected delay in dispatching your order.
While reviewing your order with LAAM, we can confirm that 6 out of your 7 items have already been dispatched. Please note that our teams are working 24/7 to get the remaining item dispatched as soon as possible, and we are actively following up on priority to minimize any further delay.
We truly value your patience and understanding, and we are doing our best to ensure your order reaches you at the earliest possible time.
For any further assistance, please feel free to reach out to us at customercare@laam.pk
Regards,
Team LAAM
NO DELIVERY AFTER PAYMENT
Order #21253904 (Tracking #25004790841857) was placed as Cash on Delivery, but the receiver was asked to pay online with a promise of delivery within 2 hours. The payment was made, but it’s been over 2 hours with no delivery and no response.
Very unprofessional and concerning. I hope this issue is resolved immediately.
February 20, 2026
Unprompted review
Reply from Laam
Dear Customer,
We are truly sorry to hear about your experience.
At LAAM, the security of our customers is extremely important to us. Please note that all Cash on Delivery (COD) orders are only payable in cash at the time of delivery, and customers are never required to make online payments to courier representatives.
To ensure customer awareness and safety, we send three separate disclaimer messages advising customers not to make any online payments to riders or third parties:
1. At the checkout page
2. At the time of order confirmation
3. Once the order is dispatched
These precautions are shared to help customers avoid such unfortunate situations. Regretfully, payments made outside our official platform and directly to third parties are beyond our control, and LAAM does not hold accountability in such cases. Additionally, our courier partners also send disclaimer messages reminding customers not to make any online payments and to pay only at the time of delivery.
Thank you!
Regards,
Team LAAM
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Fake "Instant Dispatch" and Zero Support
I am extremely disappointed with LAAM. I ordered from Italy and specifically chose 'Instant Dispatch' items to avoid any issues, yet my order (#21260353) has still not been dispatched.
The customer support is a total joke. WhatsApp is just a loop of bots, and on the rare occasion a human agent joins the chat, they simply send a generic recorded message and end the conversation immediately. My emails also go completely ignored. It is highly unprofessional to promise instant service and then hide behind automated messages. This has been a completely frustrating experience.
February 19, 2026
Unprompted review
Reply from Laam
Dear Customer,
Please accept our sincere apologies for the frustration and inconvenience caused.
At LAAM, all items marked under Express Delivery have a dispatch timeline clearly mentioned against each outfit on the website to help customers make informed decisions. However, in your case, the dispatch was delayed due to an unexpected error. Please note that our teams are working very hard 24/7 to meet our commitments and minimize such delays.
That said, we would like to inform you that your order has now been dispatched.
Additionally, one of the items in your order could not pass our quality check, and in order to ensure our standards, it was cancelled. The refund for the cancelled item has already been initiated and will be completed within 3 to 5 working days through your original payment method.
Your feedback is extremely valuable, and we are actively working to improve both our service responsiveness and overall customer experience.
Thank You!
Regards,
Team LAAM
I’m very disappointed with this…
I’m very disappointed with this purchase The items arrived in poor condition and were not as described in the listing Some were damaged and clearly not checked before shipping I expected better quality and more care I would not recommend this seller.
February 18, 2026
Unprompted review
Reply from Laam
Dear Customer,
First of all, we are truly sorry to know about your recent experience.
At LAAM, we take product quality and accurate representation very seriously, and it is concerning to learn that your order arrived in poor condition.
To assist you further and review this matter in detail, we kindly request you to share your order number with us. Once received, our team will thoroughly investigate the issue and work towards an appropriate resolution.
We appreciate your feedback and hope to resolve this for you at the earliest.
Regards,
Team LAAM
Updating my review to reflect the final outcome on refund issue
Initially I left a 1-star review because I was concerned about delays and unclear communication regarding my return. The parcel was delivered to the warehouse, reviewed, and the refund was processed successfully via bank transfer.
While the return was ultimately handled properly, I believe communication during the process could be improved to reduce customer anxiety.
January 30, 2026
Unprompted review
Reply from Laam
Dear Customer,
To begin with, we are so sorry for the inconvenience caused.
At LAAM, we take product quality, accurate order fulfillment, and customer satisfaction very seriously. It is concerning to learn that you received an incorrect size and were not satisfied with the quality of the outfit.
Our team did attempt to contact you via call to assist you with your concern; however, the calls remained unanswered. We are currently in touch with you over WhatsApp and have requested you to return the order so that the refund can be processed accordingly.
We request you to please proceed with the return as guided so we may resolve this matter at the earliest. Your satisfaction is important to us, and we remain committed to assisting you.
Regards,
Team LAAM
Poor Customer service as well as poor quality of dress
I have recently bought a dress from LAAM after buying couple of quality dresses from LAAM.And I was really happy with the quality of those dresses .
However , This time , quality of the item was so poor . I wanted to return the product because of poor quality as well as size issues .
But ,there is no return policy for international customers .
It's sad that I will not be ordering from LAAM now because there is no return / refund policy for international customers .
I tried to contact LAAM through email , however , could not get any satisfactory response .
February 8, 2026
Unprompted review
Reply from Laam
Dear Customer,
Please accept our sincere apologies for the disappointment caused.
We would like to inform you that our team had guided you to submit your concern through our website so that we could properly review and resolve your complaint. However, we did not receive any return or complaint request submitted through the portal. As per our process, submitting the request allows us to coordinate with the relevant teams and offer an appropriate resolution.
Nevertheless, your concern is important to us. Our team is currently getting in touch with you directly to review the matter in detail and assist you accordingly.
Thank You!
Regards,
Team LAAM
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Laam is a scam
Laam is a scam, I ordered several dresses but the quality I received was totally different to the ones advertised online. The fabric,the finishings were not at all satisfying. Regret ordering online 😔
February 8, 2026
Unprompted review
Reply from Laam
Dear Customer,
Please accept our sincere apologies that your experience did not meet your expectations.
We would like to respectfully clarify that LAAM is a legitimate platform that works with multiple verified brands, and we take product quality and customer trust very seriously. It is never our intention to mislead our valued customers, and concerns like yours are treated with the highest priority.
Kindly share your order number with us so we can review the details and assist you with the appropriate resolution.
We look forward to your response.
Regards,
Team LAAM
I ordered two suits for me
I ordered two suits for me. One of them was stained. It’s so bad that it can’t be worn. I complained about it for the customer service team for my refund but didn’t hear anything back from them.
NOT RECOMMENDED LAAM
February 12, 2026
Unprompted review
Reply from Laam
Dear Customer,
We are so sorry for the dissatisfaction you have expressed while using our service. This is certainly not the experience we aim to provide at LAAM, and we sincerely apologize for the inconvenience caused.
As per our records, once we received your acknowledgement, the compensation was successfully processed on February 13, 2026. We hope this helped resolve your concern.
Your feedback is extremely important to us, and we are continuously working to improve both our product quality and customer support experience.
If there is anything further, we can assist you with, please feel free to reach out to us anytime.
Locked Out of My Account With No Support
The reviews about LAAM’s terrible support are not overblown. If anything, they’re understated.
Two months ago, I stopped receiving any LAAM order related emails. I flagged it immediately and contacted support. It was never resolved.
Now I’ve been logged out of my account with multiple pending orders, and I can’t log back in because the OTP emails never arrive. I’ve been contacting both WhatsApp and email support for over a week with no meaningful help.
Yes, I checked spam. Yes, my inbox has storage. Yes, LAAM is saved in my contacts. I’ve tried every standard fix. The issue is the complete lack of support and follow-through. On WhatsApp, I am connected to a “live agents” who disconnect the chat while I type.
Customer care email support is a tad better but agents Muhammad Faizan, Hamza Tariq and lastly Misbah Raheem stopped responding after Feb 7th.
At this point, I’m locked out with paid orders and no way to get updates. I need LAAM to restore access via an alternate verification method and provide a clear status on my pending orders. Until then, I cannot recommend ordering from LAAM.
February 11, 2026
Unprompted review
Reply from Laam
Dear Customer,
Thank you for taking the time to share your experience. We truly regret the inconvenience and frustration you’ve faced — this is certainly not the experience we aim to provide.
After carefully reviewing your case, we found that LAAM’s emails had been marked as spam on your end. Once our emails are marked as spam, our system automatically restricts further email delivery to that address, which is why you were not receiving order updates or OTP emails. This was also communicated by our support team to check the spam folder if you have marked LAAM’s email as spam.
We have now removed your email/number from the restricted list. You should start receiving our emails and OTPs moving forward. We kindly request that you please avoid marking LAAM’s emails as spam in the future to ensure uninterrupted communication and order updates.
Thank You!
Regards,
Team LAAM
Very bad quality of clothes
Very bad quality of clothes. The clothes was dirty and there was stains as well. Very cheap.
February 10, 2026
Unprompted review
Reply from Laam
Dear Customer,
We are truly sorry to hear that you received an item in this condition. This is absolutely not the quality standard we aim to deliver, and we understand how disappointing this must have been for you.
Kindly share your order number along with clear pictures of the issue so we can investigate this matter on priority and assist you with the best possible resolution.
We look forward to resolving this for you as soon as possible.
Regards,
Team LAAM
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Terrible Customer Service
Terrible Customer Service
I’ve never experienced such utterly nonsensical customer service in my life. I’ve been messaging LAAM back and forth about my order #H01M8A0092155693 (Tracking: 070303245622), and one of their advisors didn’t even know what a “pick-up location” meant!
This is bullshit and completely unacceptable. My parcel is missing, I’ve wasted my time, money, and energy, and their team clearly has no clue how to handle a straightforward delivery issue.
This was my first experience with LAAM, and it has been by far the worst customer service I have ever encountered. I honestly don’t even want to give them 1 star that’s how bad it is. Avoid if you can.
February 7, 2026
Unprompted review
Reply from Laam
Dear Customer,
We are so sorry for the dissatisfaction you have expressed while using our service. This is certainly not the standard of service we aim to provide, especially for a first-time customer.
Please note that your concern is being taken seriously. We are already in contact with the courier partner regarding your parcel, and the correct delivery address has been shared with them for re-delivery. Our team is actively following up to ensure your order reaches you as soon as possible.
We sincerely apologize for the confusion caused earlier and for any inconvenience you faced while communicating with our support team. Your feedback has been noted and will be shared internally to help us improve our service quality.
Again – We regret the delay here.
Regards,
Team LAAM
Bullshit page!
Bullshit page!! They are scamers. Quality poor.i order one dress they send another one.why I didn't check reviews before!!!
February 6, 2026
Unprompted review
Reply from Laam
Dear Customer,
We are really sorry to read about your experience. Please accept our sincere apologies for the inconvenience caused.
After reviewing your case, we can confirm that a refund has already been initiated for the wrong item received, and our support team has communicated this update to you through your existing conversation thread.
At the moment, no separate quality concern has been reported in your case. However, if you are also facing any quality-related issue with the product, please reply to our team on the same chat where you are already connected. We will be happy to review it and assist you further.
We value your feedback and remain committed to resolving concerns fairly and transparently.
Regards,
Team LAAM
POOR CUSTOMER SERVICE
Recently, I have been asking the same question OVER and OVER again!!!! CUSTOMER SERVICE is VERY POOR!!!
I was told I am to update the version of APP !!! So I did....now if you notice we do not get a flashing of SHIPPING details scrolling on top of their APP PAGE....a simple question as to how we will Be NOTIFIED due to no Flashes on Page or Promotions on Delivery FREE or discounted ??? Is become ROCKET SCIENCE....each time Custmer Service agent is directed!!! Takes HOURS before getting an answer...then when SOMEONE FINALLY COMES on...THEY REPEAT!!! How can I help your concerns "REALLY" Repeatedly i have typed over and over again.
Can someone PLEASE explain what part YOUR not understanding????
February 5, 2026
Unprompted review
Reply from Laam
Dear Customer,
We are so sorry to know about your experience with our support team.
Regarding your query about the App display and shipping/promotional flashes — our team had shared that due to an ongoing LAAM event (LFW) at that time, only the event ticker was being shown on the App and website header area. Because of this, the usual promotional and shipping banners were temporarily not visible. You were guided that once the event concluded, the regular promotion and offer notifications would start appearing again on the app and web.
We also sincerely apologize for the delayed responses and repeated questioning you experienced during your chats. That should not have happened, and we are reviewing this internally to improve response handling and continuity so customers don’t have to repeat themselves.
If you’re still facing any confusion or need help checking current promotions or shipping offers, please reach out again.
Thank You!
Regards,
Team LAAM
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