Only giving an extra star for fast delivery. Other than that their customer service needs a lot of work. Mostly you are met with a WhatsApp bot. Site is not updated and orders are frequently cancelled... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My order was collected by the courier from Laam on the 5th March the tracking has not updated since the 7th March it still in Pakistan. I contacted Skynetworldwide the courier and the said its... See more
Company replied
Hello I placed two order on 17th feb 2026 for 🇦🇪 uae dubai and i am waiting for them to ship my order. i am still checking my order it is still yet to ship pls make sure i receive my delivery fast... See more
Company replied
The parcel hasn't been shipped on the day its supposed to be shipped. I've tried emailing and contacting via WhatsApp and still haven't received a response.
Company replied
Company details
Written by the company
LAAM.pk is Pakistan’s one-stop fashion online store that is home to the country’s finest designer wear. The main aim behind this venture is to host various Pakistani designer, prêt, lifestyle, and luxury brands under one roof where global customers can shop what they want under the banner of LAAM. A user-friendly platform that helps you browse through over a thousand products in a matter of minutes.
Contact info
2.1
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
HORRIBLE QUALITY AND RESPONSE
It was such horrible experience. The quality of clothes were really bad. For one of the cloth - I wanted refund and raised issue but they rejected. The side of front of kurtha was longer than back of kurtha. The embroidery was not aligned properly when sewing. One of the worst quality and such waste of money. DO NOT EVER USE THIS SITE
March 7, 2026
Unprompted review
Reply from Laam
Dear Customer,
We are truly sorry to know about your experience and regret that the quality of the product did not meet your expectations.
Please be assured that all items are carefully checked for quality before dispatch, and we are concerned to hear about the issues you experienced with the stitching and embroidery.
We would like to review this matter further and assist you accordingly. Kindly share your order number with us so that our team can look into the issue and provide the necessary support.
We look forward to your response.
Thank you!
Regards,
Team LAAM
Advertisement
I would not order from Laam again
I would not order from Laam again. I ordered 5 suits. All suits stitching and fabric quality was poor. I have given one star due to the quick shipping. But would not order again.
March 6, 2026
Unprompted review
Reply from Laam
Dear Customer,
While we are pleased to hear that your order was delivered promptly, we sincerely regret that it did not meet your expectations.
Please note that all items go through a quality check process before dispatch, and it is concerning for us to hear about your experience. We would certainly like the opportunity to review this matter further.
Kindly share your order number or order details with us so that our team can investigate the issue and assist you accordingly.
Thank you!
Regards,
Team LAAM
warning donot trust laam please.LAAM IS…
warning donot trust laam please.LAAM IS ONLINE CHANAL WHO ARE SELLING BEHALF DESIGNER CLOTHS ,SOME TIME MAKE and sell FAKE REBALICA CLOTHES SELLING BEHALF OF DESIGNER .last year i spend wedding over 250 uk pounds multiply 3 time order was great size products good .so thoughts done again online order 21340390 for 6 dress 3 was ok not best but size ok 3 was labeled large wasn't large size and had bad experience last week order 133 uk pound 3 large dress material RUBBISH quality thread was lose fake truly looks so uncomfortable contact via whats app email customer poor no call ,call back service ,automated answer never got help .did on line return attached pictures they started return then shocked status return rejected only one refund 10% 1.97p what a joke spend 133 pounds claim return 3 price of over 70 ponds included delivery charges .3 dress in large not fit to any one beware im going to file case in uk ban laam sale any more peoples come forward to open case.
February 25, 2026
Unprompted review
Reply from Laam
Dear Customer,
We are truly sorry to hear about your recent experience and the inconvenience it may have caused.
At LAAM, we take product authenticity and quality very seriously. We would like to clarify that we work directly with designers and authorized brands, and we do not sell replica or fake products. All items go through a quality check process before dispatch to ensure they meet the required standards.
We regret to learn that some of the items you received did not meet your expectations in terms of size and quality, and that your experience with our customer support was not satisfactory. This is certainly not the level of service we aim to provide to our valued customers.
In order for us to properly review the matter and assist you further, we kindly request you to please share your order number with us. Once we receive the details, our team will thoroughly investigate your concern and will get back to you with an appropriate resolution.
Regards,
Team LAAM
Very disappointing experience
Dear Customer Support,
Thank you for your response, however I must say that your explanation does not resolve the issue or the inconvenience caused.
You mentioned that two items were cancelled due to quality checks. What is even more disappointing is that you can clearly see from the order that the suits were in different sizes, which means they were meant for different people.
My order contained 5 suits in total — for my sister, my brother-in-law, myself, and my husband. Unfortunately, the two suits that were cancelled were for me and my husband.
So effectively, because of your service, both me and my husband now have nothing to wear for Eid, which is literally just around the corner.
Secondly, regarding the refund — I only received it after sending multiple emails to your team, and most of the responses were generic automated replies rather than actual support addressing the issue.
There is another very important point I would like to highlight:
• I paid in GBP (pounds) when placing the order.
• During the transaction, I was charged a currency conversion fee when the payment was converted from pounds to dollars, which was never mentioned anywhere during the checkout process.
• Now when the refund was issued, I received £5 less, which again appears to be another conversion-related deduction.
So in short, due to this situation:
• My time and effort have been wasted
• My trust in your service has been affected
• And I have lost approximately PKR 4,200 in currency conversion fees for an order that you could not even fulfill properly.
This is extremely frustrating, especially considering the timing so close to Eid.
I would appreciate it if you could properly review this matter and provide a fair resolution
March 6, 2026
Unprompted review
Reply from Laam
Dear Customer,
We sincerely regret the inconvenience and disappointment caused by the cancellation of items from your order, particularly given the timing so close to Eid.
Please allow us to clarify that the two items from your order were cancelled as they did not pass our quality check. While we understand how frustrating this situation must be—especially since the suits were intended for you and your husband—our quality control process is in place to ensure that only items meeting our standards are dispatched to customers.
Regarding the refund, we regret that you had to follow up multiple times before receiving confirmation. Please know that the refund normally gets processed in 3 to 5 working. Therefore, it gave an impression that you had to follow up multiple times.
With respect to the currency difference you mentioned, please note that all international orders are charged and refunded in USD. This information is available on the checkout page as well. As a result, any currency conversion from native currency to USD at the time of payment. Any associated conversion charges or differences in the refunded amount are therefore applied by the bank based on the prevailing exchange rate and their fee structure.
However, our support team has reached out to you regarding this matter and will be happy to assist you further.
Regards,
Team LAAM
Fraud company
Fist time ordered from uk .received my item 6 item ordered i want to send it back 2 suits but they rejected and didn't send me any details of return and that items price is £80 pls don't ordered they scammed totally fraud company .pls pls don't trust them .
February 28, 2026
Unprompted review
Reply from Laam
Dear Customer,
We are sorry to hear about your experience and sincerely apologize for the inconvenience caused.
Please note that we ship globally and always strive to address all customer concerns in a fair and timely manner. Our support team has already reached out to you and requested some details regarding your request.
Kindly share the requested information so we can review your case thoroughly and come up with an appropriate resolution for you.
Thank you!
Regards,
Team LAAM
Advertisement
Very disappointing experience with…
Very disappointing experience with LAAM.
The product I received does not match the measurements mentioned on the website. The kameez length listed online was **22 inches**, however the actual item delivered measures **only 18 inches**, which makes the outfit unusable.
I also followed the refund procedure provided on their website and contacted customer care via WhatsApp, but I have received **no proper response or guidance** on how to proceed with the return or refund. Despite their claim of 24/7 support and responses within 24 hours, there has been **no action taken**.
Overall, this has been a very frustrating experience due to **incorrect product information and lack of customer support**. I hope LAAM improves both product accuracy and their response to customer complaints.
March 5, 2026
Unprompted review
Reply from Laam
Dear Customer,
We are sorry to hear about your experience and sincerely apologize for the inconvenience caused.
The concern you have shared regarding the product measurements and the lack of response is certainly not the experience we aim to provide to our customers. Please note that due to a high influx of queries, the response time may currently be impacted, however, our team is actively working to respond to all customers as soon as possible.
We would like the opportunity to review this matter and assist you accordingly. Kindly share your order number with us so we can investigate the details of your order and the communication with our support team. Once we receive the order information, we will look into the issue and guide you regarding the return or refund process.
Thank you!
Regards,
Team LAAM
I placed an order no 21385875 to the uk…
I placed an order no 21385875 to the uk 8 DAYS AGO and it still hasn't been shipped! I've had no updates at all and they promised to ship it in 24 hours. I've seen other reviews of people saying their orders were cancelled for no reason which is scaring me. I need an update now!! Terrible service if you haven't ordered yet don't bother.
Update- they cancelled one of my items and dispatched the other suit- it still took an additional 6 days to arrive. They refunded me quickly for the cancelled suit at least
March 5, 2026
Unprompted review
Reply from Laam
Dear Customer,
Thank you for sharing your concern, and we sincerely apologize for the worry this has caused.
Please note that your order has been dispatched. However, one of the items from your order has not been shipped yet, and we are currently checking with our team to ensure it is dispatched as soon as possible.
Again – we regret for all the inconvenience you have gone through.
Regards,
Team LAAM
Shopping Laam please stop here Last year did was all dress good so did…
Email me stauts only sorry no one contact after feed back below other issues to resolve . BAD costumers Last year did was all dress good so did again for eid but so disappointing which I received donot trust any more please my request AVOID avoid order from laam web ,did order bad quality materials sent loos threads ,cheap uncomfortable makes skin cuts scratches type lance spend over 180 pounds open request for return try to costumers many time no return no refund please donot waste your money not worth to buy they doing fraud people's please comes forward takes step register fraudulent case against laam we have proof email whats app to contact laam
March 4, 2026
Unprompted review
Reply from Laam
Dear Customer,
We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused. Please note that our support team is currently reaching out to you to resolve this matter and has requested some details from your side.
Kindly share the requested information so we can thoroughly review your case and assist you with an appropriate resolution. We truly value your feedback and are committed to putting things right for our customers.
Regards,
Team LAAM
If I could give zero stars- scammers
If I could give zero stars, I would.
I ordered a few items, including a branded dress worth over £100, which arrived stained with loose embroidery and in a completely different colour than shown. The other dress was made from cheap material. When I complained, they automatically offered a 15% refund and closed the case. I pursued the issue on WhatsApp, and they offered 25%, then 50% on both dresses, followed by a final offer of 75% on the blue expensive dress and 50% on the other. They then reverted to saying 60%.
When I agreed, they claimed they needed to perform a quality check, which I don’t understand how they did without the clothes. They then said they couldn’t offer more than 15%. I have screenshot of all chats.
I complained again but haven’t heard back.
Please expose these scammers. I still have the clothes and box and want to return them, but I won’t get a reply from them.
February 27, 2026
Unprompted review
Reply from Laam
Dear Customer,
We are truly sorry to read about your experience and sincerely apologize for the inconvenience caused. This is certainly not the kind of experience we aim to provide to our valued customers.
Please note that we ship worldwide and always strive to resolve concerns fairly and transparently to put things right for our customers. The situation you have described is concerning to us, and we would like the opportunity to thoroughly review the matter.
Kindly share your order number with us so that we can investigate the complete conversation history, the quality concerns you raised, and the offers that were communicated to you. Once we have the order details, our team will carefully look into the case and assist you with an appropriate resolution.
Thank you!
Regards,
Team LAAM
Advertisement
Worst service
Worst service , after receiving orders they cancelled without any reason
March 4, 2026
Unprompted review
Reply from Laam
Dear Customer,
We are so sorry for the inconvenience.
Please note that sometimes orders may be cancelled due to reasons such as inventory discrepancies or items not passing our quality check, as we aim to ensure that only items meeting our quality standards are shipped to customers.
In this regard, we request you to share with us your order number so we may provide you with the exact details.
Again - We are sorry for not being able to fulfill your shipment.
Regards,
Team LAAM
Extremely Disappointing Service & Unjustified Cancellation
Extremely Disappointing Service & Unjustified Cancellation
I placed an order on February 28, 2026 (Order Number: 21398133), for a total amount of £237.13 for 18 items. One of the items, Sahibas by Mirza (Product ID: RMC6789), costing £16.85, has been cancelled without a proper explanation. I used a promo code for my basket, but now LAAM is deducting that discount from the refunded item, which feels completely unfair.
I was assured via message that my order would be packed and shipped within 24 hours, yet four days later, there have been no updates on dispatch or tracking, and I’ve received no communication from the company.
To make matters worse, the item I ordered is still listed for sale on your website in the same size I ordered, with two in stock. If it was cancelled due to quality control issues, why is it still available for purchase? This is very inconsistent and doesn’t add up.
On top of all this, the app advertised free delivery to the UK, but this was not applied to my order at checkout.
What’s even more frustrating is that the discount I applied via promo code is now being deducted from the refund for the cancelled item. This is completely unfair and unacceptable—if you’re going to cancel an item, you should honour the discount or refund the full amount accordingly.
When I reached out to customer support at +92 316 7776158, I was greeted by an automated message claiming I was speaking to a human with a name. However, it quickly became clear that it was not a real person, and I was simply getting generic, automated responses. This kind of treatment is unprofessional and frustrating, especially when I am seeking assistance for an issue that is their fault.
I am extremely disappointed by the lack of communication, the inconsistent handling of my order, and the unfair treatment regarding the refund. I expect a prompt resolution to these issues.
March 3, 2026
Unprompted review
Reply from Laam
Dear Customer,
First of all, we are so sorry for all the dissatisfaction you have expressed while using our service.
Please note that one of the item, unfortunately, could not pass our quality check during the packing process. As we strictly follow quality standards to ensure that customers receive items in acceptable condition, the item was not shipped and had to be cancelled. Consequently, the refund for this item has already been initiated. Please note that no discount was adjusted or deducted from the refund amount for this cancelled item.
Regarding the promo code, the promotion was valid until February 26, 2026, whereas your order was placed on February 28, 2026, which is why the promotion was not applicable at checkout.
We also understand your concern about the dispatch delay. Your order has now been partially dispatched, with one item already refunded and one remaining item currently under review with our team for dispatch. We are actively coordinating with the relevant team to ensure that the remaining item is processed and dispatched as soon as possible.
We truly appreciate your patience and understanding, and we are committed to resolving your concerns and improving your overall experience with us.
Regards,
Team LAAM
Any review about tazeeb libas I am
Any review about tazeeb libas I am. Ordering a dress from there from laam plz honest review
March 3, 2026
Unprompted review
Pathetic experience.I ordered 1 month…
Pathetic experience.I ordered 1 month before Eid mine and kids dresses and jewellery from LAAM.And they have cancelled the order just 2 wk before Eid .Its very disappointing when u live overseas and trust these companies to deliver your Eid dresses.
March 3, 2026
Unprompted review
Reply from Laam
Dear Customer,
To begin with, we are so sorry for all the dissatisfaction you have expressed while using our service.
During a comprehensive bulk quality inspection of our jewelry items, we identified that certain pieces did not meet our required quality standards. In order to ensure that we only deliver products that meet our commitment to quality, we have had to proceed with the cancellation of these items.
We sincerely apologize for not being able to fulfill the delivery of these shipments. Please note that the refund for the cancelled item(s) has already been initiated and will be completed within 3 to 5 working days to your original payment method.
We truly regret the inconvenience caused and appreciate your understanding.
Regards,
Team LAAM
Advertisement
It’s been 7 days and they have yet to…
It’s been 7 days and they have yet to ship my package. My order number is 21354251. I contacted multiple on WhatsApp and yet to know any information on my order.
March 2, 2026
Unprompted review
Reply from Laam
Dear Customer,
First of all, we are so sorry for all the inconvenience you have gone through.
Please know that there was an unexpected delay in dispatching the order, which is something unusual, and our teams have been working 24/7 to resolve the situation and clear all pending shipments as quickly as possible.
We are truly sorry that you had to proceed with the cancellation. Please note that your refund has been initiated and will be completed within 3 to 5 working days to your original payment method.
We genuinely regret the inconvenience caused and appreciate your patience and understanding.
Thank You!
Regards,
Team LAAM
I have placed an order order no
I have placed an order order no. 21402298 and it didn't give me an option to update my delivery address. After trying hard when I placed the order and payment went through, it again chose my old address and I couldn't change it. I also contacted laam customer service but no answer from them. Cancelled my whole order to place a new one again but no one contacted me.
March 1, 2026
Unprompted review
Reply from Laam
Dear Customer,
Thank you for sharing you brief feedback. We would like to clarify that before placing an order, the App provides an option to select the delivery address in case multiple addresses are saved in the account. However, currently, the feature to edit or modify the delivery address after an order has been placed is not available on the App or website. We understand how important this functionality is, and please note that this is a feature we are actively working on to improve the customer experience.
We are also sorry to hear that you cancelled your order and did not receive a follow-up communication. This is certainly not the level of service we aim to provide. Our team will review this matter to ensure better support going forward.
Thank you!
Regards,
Team LAAM
Ordered five suites
Ordered five suites. The size is not what it’s supposed to be. It has come five times as big. I’ve reached out via email twice on the customer service platform five times no one is getting back to me. One of those do embroidery falling off.
February 20, 2026
Unprompted review
Reply from Laam
Dear Customer,
We are truly sorry to learn about your experience.
To review the matter thoroughly and assist you accordingly, we kindly request you to share your order number with us. Once received, our team will investigate the issue on priority and guide you regarding the appropriate resolution.
We also apologize if you have not yet received a response from our support team. Due to a high volume of orders and inquiries, response times may be slightly affected; however, we are working diligently to address all concerns as quickly as possible.
Thank you for your patience.
Regards,
Team LAAM
My experience with this clothing brand…
My experience with this clothing brand was very disappointing. I placed an order through their website, but later found out that the website was not properly updated. The product I ordered was actually not available, which led to my order being canceled.
The most frustrating part was that the refund I received was not the full amount. A deduction was made from my refund, even though the issue was caused by their failure to update the website. Customers should not have to face a financial loss due to the brand’s mistake.
Overall, it was a complete waste of money and time. The brand needs to regularly update their website and ensure a full refund policy when cancellations happen due to their own errors.
February 27, 2026
Unprompted review
Reply from Laam
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused due to the item being unavailable after your order was placed.
Please allow us to clarify that all international orders are charged and refunded in USD. In cases of cancellations, we process a full refund in the same currency (USD) to the original payment method. However, any difference in the refunded amount in your local currency may occur due to exchange rate fluctuations and bank conversion charges, which are determined by your bank and are beyond our control. We would never intentionally deduct any amount from a customer’s refund.
For more clarification, we request you to share with your order number so we could share the refund proof showing the full refund in your bank account.
Thank You!
Regards,
Team LAAM
Advertisement
Good Ordering Experience, But Issue With One Defective Dress
My ordering experience with LAAM was fairly good overall. The ordering process was smooth, and the package was delivered on time. The suits were nicely packed and received as shown online.
However, one of the dresses has a visible stain on it, which is disappointing. I have just submitted a complaint via email regarding the defective piece and hope to receive a prompt response and resolution soon.
February 19, 2026
Unprompted review
Reply from Laam
Dear Customer,
Thank you for taking the time to share your experience. We’re pleased to hear that your ordering process was smooth, your package arrived on time, and the suits were received as shown online.
However, we are truly sorry to learn about the visible stain on one of the dresses. Please share with us your order number f you need any further assistance against the complaint.
We appreciate your patience and the opportunity to make this right.
Regards,
Team LAAM
I placed an order on 24th February…
I placed an order on 24th February through Laam’s official website. I received the parcel today, but I am extremely disappointed with the quality of the fabric. It is not up to the standard shown online.
I have already made an online payment of approximately 29,000 PKR, and for this amount, the quality is very unsatisfactory.
I have also tried contacting your support team several times, but unfortunately, I have not received any response.
I kindly request you to please look into this matter and arrange a return and refund as soon as possible. I am very disappointed and expect a quick resolution.
Thank you.
February 26, 2026
Unprompted review
Reply from Laam
Dear Customer,
Thank you for sharing your feedback. We are truly sorry to hear that the product did not meet your expectations.
Please note that our support team has already been in contact with you and has guided you through the return process. Once the items are received and inspected at our warehouse, we will proceed with initiating your refund.
We appreciate your patience and assure you that we are handling your case on priority to ensure a smooth resolution.
Regards,
Team LAAM
I am very disappointed about the…
I am very disappointed about the customer service. I ordered from USA and its showing ordered been issued 17 Feb and it is in Lahore from that day to till now 27 Feb. and now I am asking through what's app number as they provided, it is asking every time the order number and details and then no response. this is very first time I ordered , now I feel bad, why i trust pakistani online shopping site. As a Muslim i need to know about pakistani muslim people things. i feel really bad, they took my all money through their site business. now even they are not even replying back. this business should shut down . May Allah give them full Hedayat, not to play with people money, Ameen
February 26, 2026
Unprompted review
Reply from Laam
Dear Customer,
Thank you for sharing your feedback. We are truly sorry that your recent experience left you feeling this way. We deeply respect your sentiments and understand how important trust, honesty, and accountability are—especially within our shared values.
At LAAM, we strongly believe that the commitment we fulfill should be acknowledged fairly. As reflected in your previous orders placed on February 14 and February 15, 2026, both were delivered within the promised timeframe (by February 25 and February 26, 2026). This demonstrates our consistent effort to serve our customers worldwide in a timely and reliable manner.
Thank You!
Regards,
Team LAAM
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.