Only giving an extra star for fast delivery. Other than that their customer service needs a lot of work. Mostly you are met with a WhatsApp bot. Site is not updated and orders are frequently cancelled... See more
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My order was collected by the courier from Laam on the 5th March the tracking has not updated since the 7th March it still in Pakistan. I contacted Skynetworldwide the courier and the said its... See more
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Hello I placed two order on 17th feb 2026 for 🇦🇪 uae dubai and i am waiting for them to ship my order. i am still checking my order it is still yet to ship pls make sure i receive my delivery fast... See more
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The parcel hasn't been shipped on the day its supposed to be shipped. I've tried emailing and contacting via WhatsApp and still haven't received a response.
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Company details
Written by the company
LAAM.pk is Pakistan’s one-stop fashion online store that is home to the country’s finest designer wear. The main aim behind this venture is to host various Pakistani designer, prêt, lifestyle, and luxury brands under one roof where global customers can shop what they want under the banner of LAAM. A user-friendly platform that helps you browse through over a thousand products in a matter of minutes.
Contact info
2.1
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
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Worst customer service
Worst customer service. I would give zero stars if I could. They have no work ethics and only reply at their own convenience.
January 6, 2026
Unprompted review
Reply from Laam
Dear Customer,
We are truly sorry that your experience felt disappointing, and we appreciate you sharing your feedback with us.
Our records indicate that your chat and email were responded to by our support team in a timely way; however, we sincerely apologize if the response timing did not meet your expectations.
Please know that we are actively working on further reducing response times to ensure our customers feel heard and supported as soon as they reach out.
If you need any further assistance, please feel free to contact us at customercare@laam.pk
We’ll be happy to help.
Regards,
Team LAAM
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I am very happy with my clothes
I am very happy with my clothes, exactly as shown. With a very speedy delivery. Will be ordering again & definitely will recommend to friends and family
January 3, 2026
Unprompted review
A Failure of Brand Values
A Failure of Brand Values
Laam’s leadership often highlights a commitment to “Customer Obsession” and bringing “Amazon-level standards” to South Asian fashion. However, my experience has been the exact opposite.
By allowing your courier partner (UniUni) to provide falsified tracking data and close tickets without resolution, Laam is failing its own mission of providing a reliable, tech-driven shopping experience. As a loyal customer who has recommended Laam to many family members in the USA, this lack of accountability is deeply disappointing.
Logistics Failure Timeline:
• Dec 27: Courier claimed a delivery attempt at 2:24 PM; my security cameras prove no attempt was made, and the timestamp was inconsistent with local time.
• Dec 29: Laam Agent (AZ) confirmed my correct address (90 Murray Ave) was shared with the courier.
• Dec 31: I provided detailed delivery instructions directly to UniUni. They closed the ticket immediately without action.
• Jan 2: UniUni explicitly promised my delivery would be completed within 48 hours.
• Jan 2–4: The courier closed six separate support tickets for "Address Correction" and "Second Delivery" without making any attempt.
December 27, 2025
Unprompted review
Reply from Laam
Dear Customer,
We extremally apologize for the frustration and disappointment you’ve experienced. You deserved clear communication, accurate tracking, and timely action. We truly understand how this has impacted your trust.
Your case was already escalated by our support team to the courier partner for investigation. According to the latest tracking update, the parcel is marked as delivered on 6th January, and the Proof of Delivery (POD) has also been updated.
We kindly request you to confirm whether the parcel has been received by you or someone at your delivery address. Since you are already in touch with our team, please update us so we can assist you accordingly.
We genuinely value your trust and will continue coordinating until this matter reaches a fair and satisfactory resolution.
Thank you for your cooperation.
Disappointed with Fabric Quality
I ordered this suit because the pictures showed a thick and elegant fabric, but the material I received was very thin and completely different from what was displayed. The silk is so light that it becomes see-through and shows body lines and undergarments, which makes it uncomfortable to wear. The design is beautiful, but the fabric quality was not as expected. A lining should have been added or the product description should clearly mention how thin the material is.
January 4, 2026
Unprompted review
The dress was right but it was printed…
The dress was right but it was printed not embroidered so please don't lie to your customers
January 3, 2026
Unprompted review
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legit
The dress I received wasn't as per the pictures on the website and they decided to issue a refund after raising a complaint.
Overall experience with Laam is okay it's just that the seller named Sadia has not provided accurate pictures which helps us decide and improve the shopping experience
December 30, 2025
Unprompted review
Reply from Laam
Dear Customer,
We sincerely apologize for the disappointment and frustration this has caused you. You are absolutely right to expect the same design and quality shown on our website. We understand how upsetting this must feel.
After reviewing your case, we can confirm that you were already in touch with our support team and
the partial refund for the reported item has already been processed based on the issue initially verified. However, to move forward with a brand claim and full refund, we only require one verification step: the sleeves measurement with an inches measuring tape, end-to-end. This allows us to officially raise the case with the brand and request approval for 100% refund.
Kindly share the sleeve measurement image, and we will treat your case with priority.
We truly value your trust and cooperation and are here to resolve this fairly.
Thank you.
Very disappointed
Very disappointed, recently I have a prayer Chaddar which is of very poor so called swis lawn quality.
Length also not as described because as per product description its full length.
It's a shame
December 29, 2025
Unprompted review
Reply from Laam
Dear Customer,
We sincerely regret the dissatisfaction you have experienced. It’s understandably disappointing when something you’ve planned for doesn’t meet expectations, and we completely understand your frustration. At LAAM, we are committed to being customer-focused and addressing concerns with transparency and fairness. Requesting product images is a routine step in our return verification process to ensure accurate assessment, it is not a rejection of your request.
Additionally, customers can submit complaints directly via our website through their LAAM account. Once lodged, our team evaluates the case and shares the most suitable resolution.
To assist you further, kindly share your order details with us.
We look forward to your response.
Thank you.
It's good
It's a better experience. I'll try it again but be careful about the brands on this site. If you have trust with that specific brand then order from LAAM. there are several brands in LAAM. Each has its own quality.
December 27, 2025
Unprompted review
Save yourself from the disgusting…
Save yourself from the disgusting garbage material!!!!
December 20, 2025
Unprompted review
Reply from Laam
Dear Customer,
We sincerely regret the dissatisfaction you have experienced. At LAAM, we are committed to being customer-focused and addressing concerns with transparency and fairness. Requesting product images is a routine step in our return verification process to ensure accurate assessment, it is not a rejection of your request.
Additionally, customers can submit complaints directly via our website through their LAAM account. Once lodged, our team evaluates the case and shares the most suitable resolution.
To assist you further, kindly share your order details with us.
We look forward to your response.
Thank you.
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CHEAP quality
CHEAP quality, HORRIBLE customer service. They do not to international refunds I had to beg and was only given $16 back and I spent over $300. Worst mistake ever. My order number was LAAM-20822202 & LAAM-20792710
December 22, 2025
Unprompted review
Reply from Laam
Dear Customer,
We’re truly sorry to know about your experience.
Regarding your raised concerns, we would like to clarify that a full refund for the items reported with issues has already been processed by our support team. Our team has remained in contact with you throughout the process to ensure your concerns were addressed.
At LAAM, we deliver orders both locally and internationally, and maintaining product quality across all shipments is a priority for us. We work closely with our brand partners to ensure consistent standards, and any quality-related feedback is taken seriously and reviewed internally.
We appreciate your patience during the resolution process and thank you for sharing your feedback with us.
Regards,
Team LAAM
I ordered jeans
I ordered jeans from the website and it arrived in about 1 week to NZ. Had no issues so I don't have any experience with returns or customer service so I can't comment on that aspect, was a great experience altogether!
April 25, 2025
Unprompted review
LAAM Worst Website
I wish i can give 0 stars
Worst website for ordering clothes, jewelry..
such low quality products
Cheap embroidery
Wrong sizes
Broken jewelry
Worst customer service
I can attach pics also if anyone wants.
December 21, 2025
Unprompted review
Reply from Laam
Dear Customer,
We are so sorry to know about your experience and understand how disappointing this must have been. This is certainly not the level of quality or service we aim to provide to our customers.
Please note that you are already in contact with our support team, and they are actively reviewing your case and working toward a suitable resolution. Your shared details and concerns are being taken seriously.
Thank You!
Regards,
Team LAAM
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Liars, DO NOT SHOP HERE
Liars who claim that they offer “easy returns”, I am currently trying to get a return and refund on 4 clothes which do not look good in real life, and they keep asking for photographs of the clothes, which is bizarre to me. I don’t like the clothes, they are a horrible cheap material, the style is awful, how do I show that in a photograph? They don’t understand that I am an extremely stubborn person and will not stop until I get a refund on all 4 outfits. I will get a charge back via my bank if I have to
December 15, 2025
Unprompted review
Reply from Laam
Dear Customer,
First of all, we are so sorry for the dissatisfaction you have expressed while using our service. At LAAM, we strive to be customer-centric and aim to resolve concerns in a fair and transparent manner. The request for product images is part of our standard return validation process and helps us assess the request correctly—it does not mean we are refusing a return or refund.
Besides, our customers can register a complaint directly through our website by logging into their LAAM account. Once submitted, our team reviews the details and provide our customers with an appropriate resolution.
To put things right for you, please share with us the order details.
We await your response on this.
Thank You!
Regards,
Team LAAM
Resolved my issue promptly
Resolved my issue promptly. But cause me inconvenience and delay. But you can trust and order. I ordered couple of times Both time on time and good quality.
December 16, 2025
Unprompted review
We order a jewelry from arcadia that is…
We order a jewelry from arcadia that is full damage the beads are broken the neck wear is also broken . But the earrings are perfect. So bad . Form me
December 14, 2025
Unprompted review
Reply from Laam
Dear Customer,
We’re really sorry to know about your experience with the jewelry you received. This is certainly not the experience we want for our customers.
We’d like to look into this and help resolve the issue for you. Could you please share your order number with us so we can review the case and assist you accordingly?
Thank You!
Regards,
Team LAAM
The stuff is of very good quality…
The stuff is of very good quality embroidery is very pretty and their management team is also very cooperative
December 13, 2025
Unprompted review
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I am extremely dissapointed with LAAM…
I am extremely dissapointed with LAAM and the service they provide.i recieved my order,but the suits are nothing like the descriptions -the quality is terrible and completely unacceptable I have emailed and messaged on wotsapp multiple times,yet they continue to ignore every message.they seem to put all their effort in advertising their false clothing but absolutely none into customer service I have requested a return many many times it has now been two days with no response at all.this is incredibly frustrating,especially after spending hundreds of pounds on clothing that does not meet expectations. Their is no contact number and their claim of help 24/7 is untrue I will be reporting this to consumer rights ,as this is unfair and unjust and unproffessionai. I simply want to return the items and recive my refund i wish I had done my own research on this company as I went through a tik toker thought shes got a great following then the clothes must be good .unfortunately they are a total flop the material is not as pictures .please guys stop buying of here im just sharing my experience
December 10, 2025
Unprompted review
Reply from Laam
Dear Customer,
Please accept our sincere apologies for the inconvenience caused. What you experienced is far from the standard we strive to maintain.
We would like to clarify that our support team has already reached out to you and is actively in contact regarding your concern. Please rest assured that your case is being reviewed on priority, and we are committed to resolving it as quickly as possible.
Regarding the return request, we understand the frustration caused by delays in response. While we work hard to provide timely support, there are instances where the volume of messages may cause a slight delay, and we sincerely apologize for the inconvenience this created for you.
Moreover, in cases where the product received does not match expectations, our team carefully assesses the complaint and provides compensation or refunds according to our policies and the evidence shared.
We value your trust and truly want to make things right for you. Our team will stay in touch until the matter is fully resolved to your satisfaction.
Thank You!
Regards,
Team LAAM
Products not delivered on time -
I placed an order on 24 Nov 20878064 and haven’t received it yet despite arriving in Depot on 3 December.
Next to nothing customer service- have been chasing Abu Huraira with no action. I ordered the clothes a 5 kg parcel for an event and now as it’s not delivered lost money and no response from Laam even for a refund!!
Next to nothing customer service!
December 10, 2025
Unprompted review
Reply from Laam
Dear Customer,
Thank you for your message, and we deeply regret the inconvenience this situation has caused.
We have checked your order details, and it shows that your parcel has now been received by you. However, we completely understand your frustration, and we are currently reviewing the matter with the courier to understand why the delivery was delayed and why you were required to self-pick the parcel, which should not have happened.
This is certainly not the experience we want for our customers, and we sincerely apologize for the trouble caused, especially given that you needed the items for an event.
Thank You!
Regards,
Team LAAM
WORST COMPANY TO DEAL WITH
The worst company to ever deal with. I bought 6 items from shein out of which 5 have been very unsatisfactory. Order number
( #20817070) I complaint about the wrong size and I was redirectly to lodge a complaint with photos on the website which was simply rejected even after being so clear with all the details. I contacted them via whatsapp and they kept on asking me for pictures multiple times even after knowing there is fault from there end with the quality and the sizes. They only kept rejecting multiple images. The total size of the clothes isn’t the one that is showed on the size chart. It’s a scam that they are sending out different stuff from what is shown online. I have send the last pictures requested by the team for the 4th time 3 days ago and no one bothers to reply to any messages anytime. They simply keep ignoring the messages without responding and resolving the issue. The worst company to ever deal with. After Spending so much money and not being satisfied is really disappointing. I need a complete refund for my order.
I need someone to look into this complaint immediately and get back to me. I have sent multiple messages on WhatsApp and emailed as well.
December 8, 2025
Unprompted review
Reply from Laam
Dear Customer,
First of all, we are so sorry for the frustration you faced. This is not the experience we want for our customers.
After reviewing your case, we can confirm that you were already in touch with our support team and the refund for the relevant items has been processed. We truly hope this resolution has helped address your concerns.
If there’s anything more you need or if you’d like further clarification, please don’t hesitate to reach out.
We’re here to support you and ensure a better experience moving forward.
Regards,
Team LAAM
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