Label Source Reviews 1,542

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 347 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the service, describing it as professional, reliable, and faultless from start to finish. The selling process is frequently praised for being quick, easy, and smooth, with rapid authentication and prompt payment into bank accounts. Reviewers also appreciate the excellent communication and the overall efficiency of the user experience, making transactions stress-free. However, some customers also noted issues with product descriptions not always being accurate, particularly regarding items described as "never worn" that showed signs of use. A few other people also felt that the offers for selling items were insultingly low, especially compared to other companies, and that the packaging for expensive items was sometimes poor. Additionally, some reviewers reported issues with product authenticity or having items fail authentication, leading to refunds.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with their... See more

Price

Users describe ambiguous interactions with price, with some reviewers expressing satisfaction with fair... See more

Service

People report positive experiences with service, with many customers expressing satisfaction with the quick,... See more

Payment

Clients share positive opinions on payment, with many reviewers highlighting the ease and speed of the... See more

User experience

Customers had positive experiences with the user experience, often describing it as smooth, easy, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The item is as described and it has been delivered as promised the next day. The cost of postage is on a higher end and the LV trainers I purchased where just put in an average box in the plastic bag.... See more

Rated 5 out of 5 stars

Ordered a prada bag on Friday before 1pm, it arrived by special delivery Saturday. Much better condition than I thought it would be so am very pleased. Had the bag independently authenticated to be on... See more

Rated 5 out of 5 stars

Ordered a bag on a Friday and it was delivered on the Saturday! Bag was lovely, in good condition and as described. I had the bag independently authenticated to be sure and it was authentic. Very good... See more

Rated 5 out of 5 stars

Professional and reliable! Was sceptical as it was the first time I sell to them and the whole process seems too good to be true! I received a cash offer and sent them my Dior bag and within a few day... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Online Marketplace
  4. Used Clothing Store

Written by the company

As the UK’s destination for authenticated, pre-owned designer items and fashion, we lead the luxury resale market with unmatched experience. Trusted by over 100,000 customers and recirculating more than 30,000 items annually, we bring expertise and commitment to every transaction. Our instant cash service provides a quick and seamless way to sell your designer pieces, and our curated collection features 50+ of the world’s most iconic brands, including Moncler, Prada, Louis Vuitton, Gucci, Dior and more. Shop and sell with confidence, knowing authenticity is at the core of everything we do.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Absolutely awful service

Absolutely awful service. My items have been lost in the post due to their service and instead of frequent updates they have been radio silent for over a month now. It isn’t even about the items it’s the principle behind the service. I suppose for label source it is only urgent or good business if they are profiting off the back of it. Disgraceful, would never use these guys again to buy or sell.

January 2, 2026
Unprompted review
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Rated 4 out of 5 stars

Easiest service to use to sell luxury…

Easiest service to use to sell luxury items. Quick response.
Only problem is because its instant cash so get less money back but otherwise one of the best and easiest service to use when in need to sell quick

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Do not use these guys to sell. They make you an offer then revise it and try and charge £20 to return the item.

Avoid at all costs!!!!

March 13, 2026
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Rated 5 out of 5 stars

10/10 Website

Very Promt reply time, Smooth transaction with no issues, all instructions were very clear, all around great service to use to buy and sell your designer items!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Label Source I would recommend to anybody

Label Source we’re very fair on pricing, very professional & very efficient, from start to finish they kept me updated on every item I presented to them, within a couple of days they had checked the item, made me an offer & paid me.
I would recommend this company

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

New bag at fraction of retail

Ordered a unworn bag at an amazing price. Delivered next day with Original receipt.
Amazing so thrilled with my beautiful new bag. Cost less than 20% retail and is brand new. Can for wrong. It's more purchases ahead.
Thank you

March 3, 2026
Unprompted review
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Rated 1 out of 5 stars

Horrific!!!

Horrific!! First off they dropped my offer by almost half, from £120 to £65 as the item didn’t have the handle anymore, which was clearly shown in photos. They then offered £80 which I accepted as it was going to cost me £20 to get it sent back.

Now they are saying the item didn’t pass authentication even though I was with my brother in law when he purchased!! Will not send me my item back unless I pay £20.

DO NOT USE!!!

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased overall.

I purchased 2 items in “very good” condition, they arrived like new. Couldn’t be happier with the quality & condition of my items. Fast delivery, easy to use & very descriptively transparent website. I’m also a big fan of how a certain level of sustainability for the planet seems to be paramount to the nature of this company.

However, I am a medium in all tops, and the Gucci polo shirt I ordered is more like an XL… It might be worth adding specific measurements for each item, or checking if the items you’re selling are significantly over or undersized.It doesn’t appear to be an ‘oversized fit’, it’s just oddly massive.

Do Gucci items usually run so large? Unfortunately because I was out of the country when the item was delivered, it is now too late to return it.

February 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience!

I sold a Canada Goose jacket with Label Source, and the entire process was seamless! I sent the jacket and within 2 days the item had been authenticated, and the money was paid into my account.

The portal makes it really easy to track the progress of the shipment. They also paid out exactly what was offered. Would recommend for anyone looking to see designer goods, without the hassle of selling the item yourself 😊

February 26, 2026
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Rated 1 out of 5 stars

Not received anything

I’ve sent them 2 jumpers and still
Haven’t not received any confirmation or money sent to my account and feels like I’ve been robbed

February 17, 2026
Unprompted review

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