Label Source Reviews 1,542

This is my response to your reply to my review and what appears to be an attempt at damage control.

I will not be allowing this matter to be minimised or reframed.

For clarity, the bag has now been authenticated by Bababebi, widely regarded within the Hermès resale market as one of the most trusted specialist authenticators for Hermès. This directly challenges the implication that your Entrupy result is definitive or beyond question.

More importantly, I have clear photographic evidence of the bag’s condition prior to sending it to you. I took detailed photographs before dispatch, and these were provided to you via WhatsApp on Wednesday 11th. Those images show the bag without the creasing that is now present.

There are now visible creases on the leather. You are fully aware that structural creasing on a Mini Kelly directly impacts resale value. In the Hermès secondary market, condition is everything. This is not a “minor handling mark”. It is damage that affects value.

You continue to reference shipping costs and the Entrupy fee as though they are concessions. I have requested the shipping invoice you repeatedly rely upon, and it has not been provided. I will not let you keep using this against me, as it is now the 5th time you have tried to use it against me.

You state you are happy to address matters directly. I emailed and sent WhatsApp messages on Wednesday 11th and received no response. I have screenshots confirming this. It is not accurate to claim openness to resolution while ignoring communication.

Regarding packaging, placing a box inside another box without proper protective material such as bubble wrap does not amount to secure packaging for a high-value luxury item. Transit risk does not remove your duty of care while the item is under your control.

The position is simple: the bag left me in one condition and returned in another. I have proof of that.

I will not be letting this matter go.

sent images of my almost‑new Canada Goose jacket to three companies. Two of them came back with sensible, fair offers. This company, however, offered a figure that was frankly insulting — over £130 lower than the others.

I fully understand they’re under no obligation to buy my item, but if they’re not interested, a simple email saying so would be far more respectful than sending such a lowball offer.

The experience has annoyed me enough to leave this review. Don’t waste your time here — there are far better companies out there, such as Common Cultured, who actually give realistic prices.

Efficient, professional, easy to use, reliable. 100% recommended.

I’ll be honest I thought this was going to be hassle. How wrong I was. Sent images. Offer came next day. Accepted and pre paid post label sent. Dispatched item. Email to advise they had received it. Money was in bank next day. Simple and easy. Would 100% recommend. Very pleased. Thank you

Straight forward transaction. Had a set price and was paid the day of arrival

Straight forward great communication

I bought a LV locky bb in brand-new condition,never worn. I’m very happy with my purchase. I will definitely recommend it to everyone I know.Thank you

Very nice . Fast service .

Great service, the process was great and easy for me to understand and go through. I’d definitely use Label Source to sell too again and even to buy from. Thank you again!

Well described and speed delivery.
Item in good condition and good bargain- affordable price.

Brought items which always come really quickly. Sold some items back recently. 3 was processed quickly however 2 had revised offers sent which I accepted straight away but been in processing status since this morning. Don't know if this is a glitch or not 😔. Will I ever get my money, who knows.ZX185779

Sent them multiple designer bags, shoes and accessories. Some brand new in box The offer prices were an insult. Don’t waste your time if you want a decent offer for your designer items. I understand they need to make a profit however the offer prices are ridiculous.

Selling stuff to label source is so easy and always quick payment

The first time I sent a bag they offered an okay price it was A well kept Louis Vuitton Alma they received it they
repriced it extremely low asked for it back. My niece took it to a London store they gave her over £500 . I sent last week a lovely Mulberry Bayswater in really good condition I look after my bag again they reduced by 2/3 thirds and offering £50 so insulting and now asking £20 to return it ……they don’t address my complaints any reputable firm would do ….as I declared the condition and sent ample pictures they should return without post able cost. They make up the rules ……because this has angered me the underhanded ploy to make money out of postage. Royal Mail charge £5 to 7 tracked delivery. They have had more complaints than compliments. I would urge you not to use them a company that doesn’t address complaints is not a trusted one.

Bag wasn’t in great condition, mildew and has left behind a strong smell even after cleaning. No mention of this online either. I won’t be purchasing from them again.

Excellent service! Hassle free and easy to use!

Selling experience:
This was my third time selling to Label Source, and once again the customer service was excellent. The lady who handles the quotes is a real asset to the business — always polite, professional, and extremely knowledgeable about brands. The response time for my quote was very quick, and any questions I had were answered the same day. If you’re looking for a fast, hassle-free sale and don’t have the time to sell items individually, I’d highly recommend Label Source. Payment was made the same day the final item was authenticated, which was great.
Buying experience:
This was my first time purchasing from Label Source. I saw a bag on their website and had quite a few questions, so I emailed them and received a response within half an hour — much quicker than expected. I had several follow-up questions, all of which were answered in detail, including information about the bag’s condition and history. I also did my own research, and everything matched perfectly. As an added bonus, I saved some money buying directly from their online store rather than their eBay page, where I initially found the bag.
Shipping:
Shipping was next-day delivery, and the bag was packed securely. No complaints at all.
Overall:
The buying process was excellent, and customer service played a big part in my decision to purchase from Label Source. The service seems to improve every time I use them. I’ve never had a negative experience, so it would have been hard to impress me further — but this time I genuinely was. The politeness, fast turnaround, and clear updates really stood out.

5 Star smooth process start to finish payment made rapid

Easy transaction and details