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Lace & FavourReviews 

4,337
•
TrustScore 4.5 out of 5

4.6

Wedding Store
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Review summary

Created with AI, based on recent reviews

Evaluating 685 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, often describing them as beautiful, well-made, and exactly as advertised, with many finding their perfect items for special occasions. The ordering process is consistently highlighted as easy, and the delivery service is noted for its speed and efficiency, with items arriving quickly and often beautifully packaged. Reviewers also appreciate the good communication throughout the order and delivery process, ensuring a smooth and satisfying experience. However, some customers experienced issues with product sizing, finding shoes either too small or too large even after sizing down, or receiving items that did not match the website's description. A few others also felt that the quality of some items was poor, or that packaging was insufficient, leading to damaged goods. There were also instances of incorrect items being sent or missing parts of an order, causing inconvenience and disappointment.

What people talk about most

Product

Clients share positive opinions on product quality, often describing items as beautiful, elegant, and... See more

Quality

People report positive experiences with quality, often describing products as good, excellent, and even... See more

Delivery service

Consumers find delivery service to be positive, with many impressed by the speed of delivery, often receiving... See more

Order

Users describe positive interactions with order, highlighting the ease of ordering and the promptness of... See more

Service

Reviewers consistently express satisfaction with the service, often describing it as excellent and prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My gorgeous shoes arrived quickly and were beautifully packed in a really lovely box. They fitted perfectly, looked amazing, and I can’t wait to wear them at my god - daughter’s wedding next week! Tha... See more

Rated 5 out of 5 stars

Had been looking for some time for handbag & shoes for a wedding & found this company by chance. Delighted with both products. Perfect fit & colour. Excellent quality & not too expensive. Fast deli... See more

Rated 5 out of 5 stars

The customer service is the best I’ve ever received from a company. I had an issue where one of the chains I’d received for my bridesmaids had a small but noticeable knot in it, that I couldn’t re... See more

Rated 5 out of 5 stars

Found my wedding shoes on this site. Great sale price with good choice of sizes (including half sizes). Was also tempted by their great range of accessories. Easy to order and fast delivery by DPD. Ke... See more

Company details

  1. Wedding Store
  2. Boutique
  3. Bridal Shop
  4. Fashion Accessories Store
  5. Wedding Service

Written by the company

Discover the UK's largest selection of bridal accessories both online and in-store. Lace & Favour offers a one stop shop for everything but the dress with worldwide delivery. At Lace & Favour, we never forget how important your wedding day is. Every bride can be sure that shopping with us for your special day will be the pleasure you deserve. To this day, we remain a family run business, all with the same enthusiasm and love for our brides.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.6

All reviews

(4,337)

640 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered some earrings for my wedding…

Ordered some earrings for my wedding that look so different to the pictures on the website. They made them look a lot bigger in the pictures. And they make them look almost slightly blue. Which they arnt attal. They are tiny and just clear stones. When I asked about returning we was told we couldn’t return them. Even though they have been misold as looking like different earrings. I’d make sure you want them and check before you buy from here. The veil we ordered wasn’t like the picture either.

April 15, 2026
Rated 5 out of 5 stars

Excellent customer service

The customer service is the best I’ve ever received from a company.
I had an issue where one of the chains I’d received for my bridesmaids had a small but noticeable knot in it, that I couldn’t remove(I was worried about breaking it)
After raising the issue, within 24 hours, they had sent me a new necklace, which was perfect.
Unfortunately these things happen & I was more than happy to return & exchange, but there was no need.

April 20, 2026

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