Lace & FavourReviews 

4,338
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 683 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and politeness of the staff. Many people are delighted with the quality of the products, finding them to be beautifully made, true to size, and exactly as advertised. The ordering process is described as easy, with fast delivery and excellent communication throughout, often exceeding expectations. However, some customers experienced issues with product quality, such as items arriving with defects or looking cheap and flimsy. A few reviewers also noted discrepancies between the product received and the online images, or received incorrect items. There were also occasional concerns about sizing, with some shoes being too large even after sizing down, and instances of damaged packaging.

What people talk about most

Product

People report positive experiences with product quality, often finding items to be exactly as described and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the exceptional quality of products,... See more

Delivery service

Customers had positive experiences with delivery service, with many reviewers highlighting the impressive... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and prompt... See more

Service

Reviewers consistently express satisfaction with the service, often describing it as "very good,"... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order website. I didnt know that you could order up to 6 different shoes/sizes, so phoned to clarify a few things and all staff were incredibly polite and helpful. Very good service.

Rated 5 out of 5 stars

Had been looking for some time for handbag & shoes for a wedding & found this company by chance. Delighted with both products. Perfect fit & colour. Excellent quality & not too expensive. Fast deli... See more

Rated 5 out of 5 stars

My gorgeous shoes arrived quickly and were beautifully packed in a really lovely box. They fitted perfectly, looked amazing, and I can’t wait to wear them at my god - daughter’s wedding next week! Tha... See more

Rated 5 out of 5 stars

The customer service is the best I’ve ever received from a company. I had an issue where one of the chains I’d received for my bridesmaids had a small but noticeable knot in it, that I couldn’t re... See more


Company details

  1. Wedding Store
  2. Boutique
  3. Bridal Shop
  4. Fashion Accessories Store
  5. Wedding Service

Written by the company

Discover the UK's largest selection of bridal accessories both online and in-store. Lace & Favour offers a one stop shop for everything but the dress with worldwide delivery. At Lace & Favour, we never forget how important your wedding day is. Every bride can be sure that shopping with us for your special day will be the pleasure you deserve. To this day, we remain a family run business, all with the same enthusiasm and love for our brides.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.6

All reviews

(4,338)

641 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

The customer service is the best I’ve ever received from a company.
I had an issue where one of the chains I’d received for my bridesmaids had a small but noticeable knot in it, that I couldn’t remove(I was worried about breaking it)
After raising the issue, within 24 hours, they had sent me a new necklace, which was perfect.
Unfortunately these things happen & I was more than happy to return & exchange, but there was no need.

April 20, 2026
Rated 5 out of 5 stars

Quick delivery

Quick delivery, quick return for the size I didn't need to keep, excellent products. very happy.

March 12, 2026
Rated 5 out of 5 stars

I bought a dress shoes and jewelry for my wedding

I bought a dress shoes and jewelry for my fiancé‘s and my wedding. I got the wrong shoes not once but twice Harvey and Steph were fantastic and helping me with my choices as well as shipping and returns all within a very tight timeline, the quality and attention to detail with the products for Lacey and favor. Our second to none shipping is incredibly fast and I cannot remember a time where I experienced customer service on that level well done lace, and favor with a tremendous shout out to Harvey and team! My bride was beautiful on her special day, you helped to make it a wonderful experience!

Rob Allen

March 30, 2026
Rated 5 out of 5 stars

Amazing

I have ordered a veil, ceramic hair slides and hair clips over a number of week they are amazing and arrived well packaged, good quality and fast delivery. Would recommend. Will be wear these for my wedding soon.

April 10, 2026

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