This company is disgraceful! The customer service is non existent! Please do not use this company, there are much better companies for watch straps! If you do use them watch what they charge you as th... See more
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Lacebands look great in the advert and upon receipt, I thought all was perfect. A cracking option for my Garmin Vivoactive, or so I thought. It was after the second or third workout when I noticed t... See more
Company replied
Great serve and brilliant quality, I inadvertently ordered the wrong size, the team were very happy to help me understand my options. Band returned and replacement dispatched quickly, with great and r... See more
Company replied
These bands are just so pretty and comfortable and are so easy to change to match whatever outfit you are wearing. I had a ‘buy2’ code so chose two gorgeous colours and got a bonus band free. You don’... See more
Company replied
3.2
Average
116 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 2 weeks
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Poor quality
Bands are good and comfy to wear, however quality is poor.
Within 2 weeks the strap started to come away from the plastic part which connects it to the watch. I connected customer services, and although they were friendly took a couple of days to have a new strap sent out.
New strap arrived and again within a couple of weeks the same issue has occurred.
I’d also say the strap has lost a lot of its elasticity within a short time period.
February 6, 2024
Unprompted review
Reply from lacebands.com
Dear Alexander,
Thank you for sharing your feedback with us. We're glad to hear that you find our bands comfortable to wear, but we're truly sorry to learn about the issues you've encountered with the quality of our product.
We strive to provide high-quality products and exceptional customer service, and we're disappointed to hear that your experience fell short of expectations. Your satisfaction is important to us, and we would like to assist you further with this matter.
Please reach out to our customer support team at contact@lacebands.com so we can address this issue promptly and provide you with a satisfactory resolution.
Thank you for bringing this matter to our attention, and we look forward to resolving it for you as soon as possible.
Best regards,
Lacebands Team
Perfect alternative to the apple strap!
Such an excellent alternative to the silicone apple strap. So comfy, fits really nicely & arrived really quickly! Will be recommending!
February 4, 2024
Unprompted review
Reply from lacebands.com
Dear Charlie,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that our strap served as a perfect alternative to the silicone Apple strap for you. It's wonderful to know that you found it comfortable, well-fitting, and that it arrived promptly.
Your recommendation means a lot to us, and we truly appreciate your support. If you ever need assistance or have any questions in the future, please don't hesitate to reach out.
Thanks again for choosing us and for your kind words!
Best regards,
Lacebands Team
Lacebands - great customer service - Highly recommended
I ordered a laceband for my wife, she was delighted with the product however after a few months unfortunately it began to sag. I contacted the Lacebands customer service who were fantastic. They sent a replacement strap immediately and we very diligent in all communications. Highly reccomended.
January 7, 2024
Unprompted review
Reply from lacebands.com
Dear Chris,
Thank you so much for taking the time to share your experience with Lacebands.
Our utmost goal is to ensure our customers' satisfaction, and we're glad that our customer service team was able to assist you promptly and effectively. Your recommendation means a lot to us, and we truly appreciate your support.
If you ever need anything else or have any questions, please feel free to reach out. We're always here to help!
Warm regards,
Lacebands Team
The straps are fantastic quality and…
The straps are fantastic quality and supremely comfortable. All aspects of ordering and delivery are as expected and the strap arrives in a nice presentation box.
Have two and already eyeing-up a third.
January 4, 2024
Unprompted review
Reply from lacebands.com
Dear Kevin,
Thank you so much for taking the time to share your positive experience with our product! We're delighted to hear that you find our straps to be of fantastic quality and supremely comfortable.
It's great to know that the ordering and delivery process met your expectations, and we're pleased that the presentation box added a special touch to your experience.
Your satisfaction is our priority, and we look forward to continuing to provide you with exceptional products and service.
Thank you again for choosing our products, and we can't wait to serve you for your third purchase!
Best regards,
Lacebands Team
Perfect
I love it!!! It’s so compostable and so easy to put on!! Highly recommended 🤩
January 11, 2024
Unprompted review
Reply from lacebands.com
Hi Polina,
Thank you so much for your positive review! We're thrilled to hear that you love our product and find it easy to use. Your recommendation means a lot to us.
If you ever have any questions or need assistance, feel free to reach out.
We appreciate your support!
Kind regards,
Lacebands Team
Very happy with my new band
Very happy with my new band. It's much more secure than the rubber ones and easy to get on and odff.
Doesn't start my ecxema off like others do.
Using the print-out size guide meant I got the right size straight away. They're not cheap, but that's reflected in the great quality, and the website has good offers.
Lovely colours – I will be back for more.
December 27, 2023
Unprompted review
Reply from lacebands.com
Dear Kat,
Thank you so much for taking the time to share your positive experience with our product. We're thrilled to hear that you are very happy with your new band and that it provides a more secure and comfortable fit than rubber alternatives.
It's fantastic to know that our print-out size guide proved helpful in ensuring you got the right size straight away.
We take pride in offering high-quality products, and we're delighted that you find the quality reflective of the price. Our team is committed to providing excellent customer experiences, and your feedback motivates us to keep delivering top-notch products and services.
Thank you once again for choosing Lacebands and for sharing your positive thoughts. If you ever have further questions or need assistance, please don't hesitate to reach out.
Best regards,
Lacebands Team
Great product, great customer service.
I love my lace bands. I purchased 2. It’s great to have a range of colour options wider than other providers. The lace bands are easy to put on your watch and comfortable to wear. They don’t stain when they get sweaty running or wet washing hands. They keep their elasticity. Customer service is 5 star. I ordered the wrong size incorrectly and their service and helpfulness was great. They are also a great price against other providers. Thank you.
December 4, 2023
Unprompted review
Reply from lacebands.com
Dear Kirstin,
Thank you so much for taking the time to share your positive experience with our lace bands! We're thrilled to hear that you love the variety of color options we offer, and we're glad to provide a wider selection than other providers.
It's fantastic to know that the lace bands are not only easy to put on and comfortable to wear but also resilient against sweat and water, maintaining their elasticity. We take pride in offering quality products that enhance your experience.
Thank you again for choosing us, and we look forward to serving you in the future.
Best regards,
Lacebands Team
Excellent idea
Sooo comfortable. Lovely item, doesn’t irritate my wrist like normal straps.
Well made and strong.
December 7, 2023
Unprompted review
Reply from lacebands.com
Hi Kirsty,
Thank you so much for taking the time to share your positive experience with our product! We're thrilled to hear that you find it exceptionally comfortable and that it provides a welcome relief from wrist irritation, which is always a priority for us.
It's fantastic to know that the item's quality and strength have met your expectations.
If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We truly appreciate your support and hope you continue to enjoy your purchase!
Kind regards,
Lacebands Team
Excellent watch straps
I can’t recommend these enough. I now have 4 they are so comfy to wear and I love the variety of colours.
October 6, 2023
Unprompted review
Reply from lacebands.com
Dear Tracey,
Thank you so much for your fantastic review! We're thrilled to hear that you love our products.
We take great pride in providing comfortable and stylish options in a wide range of colors to suit everyone's preferences.
Your support means the world to us, and we look forward to continuing to exceed your expectations.
Sincerely,
Lacebands Team
Great colours and really comfortable
Great colours and really comfortable. Great customer service too - they changed the size for me with no problems. I would happily recommend them but my only comment is that if you like them snug then I would buy a size smaller than they recommend as ultimately they will stretch in my experience. But a great buy at the price (and my Apple one stretched too and cost 4 times as much!)
October 13, 2023
Unprompted review
Reply from lacebands.com
Dear Jerry,
Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that you're enjoying the colors and comfort of our product.
We strive to ensure that our customers have a smooth and hassle-free shopping experience.
We're pleased to have earned your recommendation, and we're committed to delivering quality at an affordable price. Your mention of our product's durability compared to a higher-priced alternative is a testament to our dedication to providing value for our customers.
Thank you once again for your feedback and support. We look forward to serving you in the future!
Best regards,
Lacebands Team
Comfortable and easy to wear
Comfortable and easy to wear. Dries really well after swimming with no irritation. So happy with my purchase.
October 4, 2023
Unprompted review
Reply from lacebands.com
Dear Robyn,
Thank you so much for taking the time to share your positive experience with our product!
Your satisfaction is our top priority, and it's fantastic to know that we've met your expectations.
We truly appreciate your support and hope to continue providing you with excellent products and service.
Thanks again for choosing Lacebands!
Warm regards,
Lacebands Team
The bands are great but they stretch
The bands are great but after 1 month of using them they stretch so much my watch rolls around my wrist with ease.
Bought 3 and after 2 months 2 of them are useless.
September 12, 2023
Unprompted review
Reply from lacebands.com
Dear Finn,
Thank you for taking the time to share your feedback with us. We're truly sorry to learn about your recent experience with the bands that you ordered.
Quality and longevity are paramount to us, and we genuinely apologize for any inconvenience you've encountered. We'd like to make things right for you.
Please reach out to us at contact@lacebands.com and we'll work diligently to resolve this matter to your satisfaction.
Once again, we apologize for any inconvenience this may have caused, and we look forward to assisting you further.
Best regards,
Lacebands Team
Fantastic watch strap
Fantastic watch strap, i went on an activity holiday spent 6 days in and out of the pool & sea, strap drys fast and gave me the confidence my watch wouldn’t fall off during water sports.
Already ordered a few more colours 👍
August 24, 2023
Unprompted review
Lovely product very comfortable
Lovely product that is very comfortable to wear. Red looks really good and will be purchasing more. Would recommend to anyone.
August 5, 2023
Unprompted review
Reply from lacebands.com
Dear CM,
Thank you so much for taking the time to share your positive experience with our product! We're delighted to hear that you find it comfortable and that the red color suits you well.
Your recommendation means a lot to us, and we look forward to serving you again in the future.
If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new purchase, and thank you for choosing us!
Best regards,
Lacebands Team
Perfect fit solid and good quality good…
Perfect fit solid and good quality good price and a happy customer 😀
July 17, 2023
Unprompted review
Great quality and look great on.
I bought the cream lace band and I love it. It’s great quality and really comfortable. I forget I have it on most of the time.
You can trust the measurements on the site as the bands are true to size. I wish I had ordered more and took advantage of the special offer.
I will definitely be buying more.
July 26, 2023
Unprompted review
Reply from lacebands.com
Dear Vickie,
Thank you so much for sharing your experience with the cream lace band! We're delighted to hear that you're enjoying both the quality and comfort it offers.
Your support means a lot to us, and we can't wait to have you back for more of our products. If you ever have any questions or need assistance, feel free to reach out.
Happy shopping, and thank you for being a valued customer!
Kind regards,
Lacebands Team
Reply from lacebands.com
Hello Miha,
Thank you so much for your positive feedback! We're thrilled to hear that you loved our product.
Your satisfaction is our motivation, and we can't wait to have the opportunity to serve you again.
If you ever have any questions or need assistance, please don't hesitate to reach out. We look forward to your next order!
Best regards,
Lacebands Team
Love my laceband
Love my laceband ! My wrist is 61/2” and ordered M ! Perfect fit. No more sweaty irritated wrist after a workout ! Will soon be buying some more colours ! Easy to take on n off and has not stretched ! Ordered from the site easy and delivery was quick ! I highly recomend ! Love it !
August 5, 2023
Unprompted review
Reply from lacebands.com
Dear Carole,
Thank you so much for your wonderful review! We're delighted that it has helped you avoid sweaty and irritated wrists after your workouts.
We offer a wide range of options to suit your style, so we hope you find more lacebands that you adore.
We take pride in providing a seamless online shopping experience, from easy ordering to quick delivery, and we're glad to hear that you were satisfied with the process.
Once again, thank you for recommending our laceband! Your support means a lot to us. If you have any further feedback or need assistance in the future, feel free to reach out to us.
Best regards,
Lacebands Team
Don’t let you return
Ordered several straps, checked sizing against the Apple sizing using the guide. The straps arrived and are too tight and uncomfortable. I’ve requested to return the items, and was told I could exchange them (returning at my cost), but the next size up is two sizes bigger than I need according to their size guide or 60% off another band. I just want to return and get a refund!
UPDATE: Following writing this review, Lacebands did authorise a refund on the purchase. This was a slow process, required approval from their head office and for me to pay for a tracked delivery for the return. But I was able to return the products for a full refund.
August 1, 2023
Unprompted review
Reply from lacebands.com
Hi Daisy,
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you've faced and appreciate your patience as we work towards resolving the matter.
We noticed your negative review and wanted to reach out to address any possible misunderstandings. Our intention is not to refuse your refund request but rather to ensure that all necessary steps are taken for a smooth and efficient process. Your satisfaction is our top priority, and we genuinely want to assist you with any concerns you may have.
Please feel free to reach out to our customer support team if you have any further questions or require additional assistance. We are here to support you every step of the way and look forward to making things right for you.
Thank you for your understanding and patience. Have a lovely day!
Kind regards,
Lacebands Team
Absolutely in love!
I absolutely love my new watch strap. I went with the gray cloud and it’s the perfect colour.
So easy to put on my Apple Watch and so comfortable.
I’ll definitely be getting another!!
July 31, 2023
Unprompted review
Reply from lacebands.com
Dear Jennifer,
Thank you for your glowing review! We are delighted to hear that you are loving your new watch strap.
Comfort is of utmost importance to us, and we're glad to hear that the strap feels comfortable on your wrist. We carefully select materials to ensure they are not only stylish but also provide a comfortable wearing experience.
Once again, thank you for choosing our watch strap and sharing your positive feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
Lacebands Team
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