This company is disgraceful! The customer service is non existent! Please do not use this company, there are much better companies for watch straps! If you do use them watch what they charge you as th... See more
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Lacebands look great in the advert and upon receipt, I thought all was perfect. A cracking option for my Garmin Vivoactive, or so I thought. It was after the second or third workout when I noticed t... See more
Company replied
Great serve and brilliant quality, I inadvertently ordered the wrong size, the team were very happy to help me understand my options. Band returned and replacement dispatched quickly, with great and r... See more
Company replied
These bands are just so pretty and comfortable and are so easy to change to match whatever outfit you are wearing. I had a ‘buy2’ code so chose two gorgeous colours and got a bonus band free. You don’... See more
Company replied
3.2
Average
116 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 2 weeks
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Got it today
Got it today, it’s lovely but has already fallen off 10 times
July 28, 2023
Unprompted review
Reply from lacebands.com
Dear Ali,
Thank you for taking the time to share your feedback with us. We truly value the opinions of our customers, and we're sorry to hear about the inconvenience you've experienced with the product.
We apologize for the issue you faced with the item falling off multiple times. We understand how frustrating this must be for you. Please know that this is not the level of quality we strive to deliver to our customers.
Your satisfaction is of the utmost importance to us, and we want to ensure that we make this right for you. Please reach out to our customer support team at contact@lacebands.com so that we can assist you further with your chosen resolution.
Once again, we apologize for any inconvenience this may have caused and thank you for bringing this matter to our attention. Your feedback is crucial in helping us improve our products and services.
Best regards,
Lacebands Team
Brilliant love them
Brilliant love them. I had to change them as I ordered the incorrect size. Staff very helpful.
July 14, 2023
Unprompted review
Reply from lacebands.com
Dear A H,
Thank you so much for your amazing review! We're glad to hear that you love our products. Our team is always here to assist you, and we're delighted that we could be of help.
Your satisfaction is our top priority, and we look forward to serving you again in the future. If you have any other questions or need further assistance, please don't hesitate to reach out.
Have a fantastic day!
Kind Regards,
Lacebands Team
Amazing!!!
Amazing!!!
its a really quality product!
Came on time
I enjoy it because its so comfortable
July 19, 2023
Unprompted review
Reply from lacebands.com
Dear Sarah,
Thank you for your enthusiastic review! We're thrilled to hear that you're loving your recent purchase.
We're also pleased to know that our prompt delivery service was to your satisfaction. We understand the importance of receiving your order on time, and we always do our best to ensure a seamless shopping experience.
If you ever need any further assistance or have any questions, please feel free to reach out. We're here to help!
Best regards,
Lacebands Team
The best watch strap ever!
The best watch strap I have ever worn. So comfy and absolutely beautiful. So nice I bought 3 and will def be back for more. Highly recommended. Quick delivery also.
July 19, 2023
Unprompted review
Reply from lacebands.com
Dear Lisa,
Thank you so much for your wonderful feedback! We are thrilled to hear that you are enjoying our watch straps and that they have exceeded your expectations.
At Lacebands, customer satisfaction is our top priority, and we take pride in providing high-quality products and excellent service. Your kind words and recommendation mean a lot to us and encourage us to keep delivering the best experiences to all our customers.
Once again, thank you for choosing Lacebands. We appreciate your support!
Best regards,
Lacebands Team
Love my new gray cloud laceband
Love my new gray cloud laceband. Really comfortable. I only had the band two days when I caught it on something so it pulled out of shape. I got in touch with laceband and they quickly replaced it. Excellent customer service.
July 4, 2023
Unprompted review
Reply from lacebands.com
Dear Denise,
Thank you for taking the time to share your positive experience with us. Ensuring customer satisfaction is one of our top priorities, and it's fantastic to hear that we were able to meet your expectations in this regard.
If you have any further questions, concerns, or need any assistance in the future, please don't hesitate to reach out. We're always here to help!
Best regards,
Lacebands Team
Great serve and brilliant quality
Great serve and brilliant quality, I inadvertently ordered the wrong size, the team were very happy to help me understand my options. Band returned and replacement dispatched quickly, with great and responsive communication throughout. I was tempted to buy the apple version, don’t waste your money. These straps are great. Thanks again.
July 17, 2023
Unprompted review
Reply from lacebands.com
Dear Clare,
Thank you for leaving such a wonderful review! We're thrilled to hear that you had a great experience with our service and found our product quality to be brilliant. We strive to provide exceptional customer service and are glad that our team was able to assist you when you inadvertently ordered the wrong size.
Thank you once again for choosing our brand and for taking the time to share your positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and look forward to serving you again.
Best regards,
Lacebands Team
I had a great experience from start to…
I had a great experience from start to finish, order arrived on time and I was so pleased with the straps. They are comfortable and easy to put on and don’t make your arms sweat. I found them great very pleased
July 14, 2023
Unprompted review
Reply from lacebands.com
Hi JCY,
Thank you so much for sharing your positive experience with us!
We strive to provide products that meet our customers' needs, and your satisfaction is our top priority.
Thank you again for choosing Lacebands and we look forward to serving you in the future!
Kind regards,
Lacebands Team
So nice and comfy! The perfect strap
These bands are perfect for me! Finally an XS strap that fits my tiny wrists. It goes up to size XL so there are bands to fit all sizes! So nice and SO comfy to wear. Super easy to put on. Will be buying in more colours!
July 12, 2023
Unprompted review
Reply from lacebands.com
Hi Lucy,
Thank you so much for your wonderful review! We're glad that our straps meet your expectations. It's fantastic to know that you're satisfied with the quality and ease of use.
We appreciate your support and are thrilled to hear that you plan to purchase our straps in more colors.
If you have any questions or need further assistance, please don't hesitate to reach out.
Thank you again for your kind words, and we look forward to serving you in the future!
Kind regards,
Lacebands Team
Great straps
Great straps, very durably, and beyold excellent customer service
July 4, 2023
Unprompted review
Reply from lacebands.com
Dear HS,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you love our straps and have had a great experience with our customer service.
Once again, thank you for your kind words and for choosing our straps. We truly appreciate your support.
Best regards,
Lacebands Team
These watchbands are amazing
These watchbands are amazing, I hated to wear my apple watch because of the silicone strap, it irritated me so much, these bands have changed that, I have 6 of them up to now in all different colours, this is one of the best products I have bought for its usefulness in my day to day life !
June 1, 2023
Unprompted review
Reply from lacebands.com
Dear Dawn,
Thank you so much for your fantastic review! We're thrilled to hear that our watchbands have made a significant difference in your experience with wearing your Apple Watch.
We appreciate your support and are delighted to hear that you've collected six of our bands in various colors. It's fantastic to know that our bands have become an essential part of your day-to-day life.
Once again, thank you for your kind words and for choosing us. We truly appreciate your support, and we hope our bands continue to exceed your expectations in terms of comfort and style.
Best regards,
Lacebands Team
Band stretches
The band stretches quickly (couple of month) to the point where i cannot use it anymore. It constantly slides down over my wrist, and is so loose the watch often think i have taken it off and "locks".
April 4, 2023
Unprompted review
Reply from lacebands.com
Dear Jimmy,
Thank you for bringing this issue to our attention, and we apologize for the inconvenience you have experienced with your band. We understand that the stretching and fit issues you've described are not what you expected, and we sincerely apologize for any frustration caused.
We strive to provide high-quality products that meet our customers' expectations, and it's disappointing to hear that your band did not maintain its shape and became loose over time. We apologize for any inconvenience this has caused, and we take your feedback seriously.
While it has been 7 months since your purchase, we would still like to assist you in finding a resolution. Please reach out to our customer service team with your order details, and we will do our best to address the issue and find a suitable solution for you. We value your satisfaction and want to ensure that you have a positive experience with our products.
Once again, we apologize for any inconvenience caused, and we appreciate your feedback. We look forward to the opportunity to assist you and make things right.
Best regards,
Lacebands Team
My new Lace band for my Apple Watch is…
My new Lace band for my Apple Watch is perfect. Love the comfort and colour (Autumn). Great customer service.
June 12, 2023
Unprompted review
Reply from lacebands.com
Dear Glynn,
Thank you so much for your wonderful review. We're thrilled to hear that your new Lacebands for your Apple Watch is perfect and that you love the comfort and color.
We're also glad to know that you had a great experience with our customer service. Providing excellent support is one of our top priorities, and we're delighted that we were able to meet your expectations.
Once again, thank you for your kind words and for choosing Lacebands. We truly appreciate your support, and we hope you continue to enjoy your perfect Lace band!
Best regards,
Lacebands Team
Love my band and their after sales…
Love my band and their after sales service is great! My neighbour received my package but did not tell me so I thought it got misplaced. Even though tracking the shipment it said it was delivered they were willing to send again - wow what a service but luckily in time my neighbour let me know she had it so it didn't need to be resent.
June 12, 2023
Unprompted review
Reply from lacebands.com
Dear Pippa,
Thank you so much for your wonderful 5-star review. We are thrilled to hear that you love your band and had a positive experience with our after-sales service. Your satisfaction is our top priority, and we are delighted that we could assist you effectively.
We apologize for the confusion caused by the package delivery situation, but we are glad to hear that your neighbor eventually received it and informed you promptly. We understand that tracking can sometimes be misleading, and it's fantastic to hear that our team was ready to send a replacement if needed. We strive to provide exceptional customer service, and we are thrilled that you found our willingness to resend the package impressive.
Once again, thank you for your kind words and for choosing our company.
Warm regards,
Lacebands Team
Highly Recommended - 5 STAR
LaceBands is so soft and comfortable to wear for the long hours. Beautiful colors and easy to slip in . This is the 2nd time I have ordered lace bands and will keep ordering for more in the future too . My 2nd order was stuck due to a shipping error but the team took care of this and ensured the parcel is couriered again to me . THANK YOU ELLEN And the LACEBANDS team for this extra mile and support . Kudos to the team ! You are doing a great work !!!!
May 26, 2023
Unprompted review
Return process is a nightmare
Ordered from Laceband and received a band that was not the same colour as the one pictured. After much back and forth they said I could return the item at my expense even though it was not what I expected. If I have been miss sold an item why should I have to pay to return the item? I’m not the only customer who has had challenges with returns.
May 23, 2023
Unprompted review
Reply from lacebands.com
Dear Pete,
Thank you for sharing your feedback with us, and we apologize for the inconvenience you have experienced with the color of the band you received and the return process. We understand your frustration and want to address your concerns.
Please contact our customer support team directly, and we will assist you in resolving this matter and ensuring a satisfactory outcome.
Thank you for your understanding and patience. We appreciate the opportunity to improve our processes and provide a better experience for all our customers.
Sincerely,
Lacebands Team
Bought the wrong size
Bought the wrong size, nice customer service helped me replace it with a new one.
May 21, 2023
Unprompted review
10/10!
Kind customer service and the lace band is really good! Love the quality and fast shipping. Thanks a lot!
May 22, 2023
Unprompted review
Love love love my new blue laceband
Love love love my new blue laceband! I dislike getting sweaty wrists so this is the perfect strap for my watch. Transaction was seemless from start to finish. Thanks
May 5, 2023
Unprompted review
The service is more than wonderful and…
The service is more than wonderful and very quick to respond and interact, and I will repeat the request again.
May 13, 2023
Unprompted review
Very nice bands and fast delivery!
May 1, 2023
Unprompted review
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