LaCentraleVapeur Reviews 

127
•
TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

I’d like to start by saying how impressed I am with the customer service. They really do care about their customers and go the extra mile to make sure everything is sorted out. When I had a complaint,... See more

Company replied

Rated 1 out of 5 stars

Looked promising, but they clearly don’t live up to their claims. When I received my parcel everything looked okay on the outside, but the packaging of the product itself was so badly damaged tha... See more

Company replied

Rated 5 out of 5 stars

Impeccable… flawless materiel conforme et fonctionnel, sav un peu dur a avoir mais si l’on tombe sur le bon moment on tombe sur un interlocuteur très cool et qui connaît son métier. Merci pour la sala... See more

Rated 1 out of 5 stars

On their website 24hour shipping is advertised. I placed my order on December 5, they have failed to send me anything yet. No answer on my ticket. Wether they deliver from now on, never buying h... See more

3.2

Average

TrustScore 3 out of 5

127 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically takes over 1 month to reply

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3.2

All reviews

(127)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

5 Stars - Outstanding Service!


I recently ordered from La Centrale Vapeur, and I couldn’t be happier! The package arrived super quickly and in perfect condition. Communication was flawless—they kept me updated every step of the way, showing great professionalism and reliability.

I’m so impressed that I’ll be recommending this company to everyone. Excellent service, highly recommended!

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable shop. Had a good experience

I ordered a glass adapter and an ispire wand. It was a great deal, couldn't find it cheaper anywhere. Had it within 9 days (holidays in between). I even got a free zipper case for the wand. Great!

January 7, 2025
Unprompted review
Rated 2 out of 5 stars

Better place your order somewhere else.

Broke shipment promises: it took 14 Days.
Support is lying to customers.
They send wrong goods in package.
I got a refunds

Better place your order somewhere else.

December 6, 2024
Unprompted review
LaCentraleVapeur logo

Reply from LaCentraleVapeur

Hello,
We are very sorry for the outcome of this order .
A mistake was made and we proceeded to repair it as soon as possible .
Thank you for your understanding
Kind regards
Max

Rated 1 out of 5 stars

They advertised a product at a price…

They advertised a product at a price clearly stating with taxes, but when you add the product to the cart the price changes. I took screenshots and documented everything and contacted their support, but the support staff just state that the price is what´s shown in the cart and that the price I was seeing was without taxes. But my screenshots and their own webpage clearly contradicted their statement as the price on the product page clearly stated that it´s with taxes, even though I attached proof in my email they still continued to claim that the price is without taxes. Will never order from these scammers again.

November 20, 2024
Unprompted review
LaCentraleVapeur logo

Reply from LaCentraleVapeur

Hello,
We are sorry for confusion , if you are not in France or using a VPN , you will see a price without taxes .
Each country has a different rate , hence a price without taxes.
Please accept our apologies for this

Thank you for your trust

Rated 1 out of 5 stars

no review possible

the product is bad, and we cant let a review

September 23, 2024
Unprompted review
LaCentraleVapeur logo

Reply from LaCentraleVapeur

Hello Sir,
Did you contact us by email ?
You can leave a review on every product on our website .
If we can help , please let us know

Thank yo for your trust and understanding

Kind regards

Max

Rated 5 out of 5 stars

Impeccable… flawless materiel conforme…

Impeccable… flawless materiel conforme et fonctionnel, sav un peu dur a avoir mais si l’on tombe sur le bon moment on tombe sur un interlocuteur très cool et qui connaît son métier. Merci pour la salade de 10g offerte, livré en deux jours et demie

August 9, 2024
Unprompted review
Rated 1 out of 5 stars

Bad Support / Scammers

Ordered something which was supposed to be in stock, after 3 business days they e-mailed me saying they don’t have in stock, I asked for a refund and nothing, they ignore emails. On the website it still says in stock, avoid this store at all costs.

Edit: Got the refund after contacting the payment processor

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Good experience

I pre-ordered a Solo III. As I am a very impatient person and pre-orders can be delayed I wrote the customer service to ask about it and their response was very quick and professional. Big shout to LaCentraleVapeur. Keep on going dudes.

May 17, 2024
Unprompted review
Rated 1 out of 5 stars

IT IS A SCAM

I ordered something from this website and choose the 24h shipment. This i now 2 weeks ago and i never got the package. The customer service just wrote that there is nothing to worry because the package will arrive on the next day. 4 days ago they stopped answering my emails and i have accepted that my money is gone. The tracking number that i got from them isn’t working. This is just a scam, if you order from here you will just loose your money

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Valuable freebies and ultra fast shipping

I don't write a good review, when everything goes smooth, as it should be standard. LaCentraleVapeur bought their review from me with valuable freebies, and really fast delivery, which was actually faster than tracking updates.

December 17, 2022
Unprompted review
Show reviews in all languages. (127 reviews)

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