I recently purchased the chouchou, and overall, I'm quite pleased with it. The style and size are perfect for my needs, and the muted raspberry color complements my outfit beautifully, even if it's... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The bag is perfect! Art meets design at the intersection with craftsmanship! It’s beautiful, it’s functional, it was delivered in beautiful packaging with a dust cover! It came with straps to... See more
Company replied
I’m a repeat customer of many of LaFlore’s classy purses, bags and accessories. Whenever i had inquiries Natalie or others were quick and courteous to respond. I had only one request for return and... See more
Company replied
While these bags are costly, there’s a lot of workmanship and style that makes these bags quality and high end. There’s a personal touch when you deal with the company for any question or concern you... See more
Company replied
Company details
- #14 of 27 best companies in Handbags Shop
- #9 of 20 best companies in Bag Shop
- #71 of 118 best companies in Fashion Accessories Store
About Laflore Paris
Written by the company
Elie Seroussi was born in Paris in 1958. Growing up in the center or Paris he developed a strong taste for fashion and craftsmanship. He opened his first fashion house, CECILE & JEANNE, in his late twenties, and built it into the well known brand it is today, with 10 boutiques in the prime Paris locations.
Elie raised his three children between the family ranch in Burgundy and the atelier in Paris. His oldest daughter, Natacha, took a keen interest in his work at a young age and showed a strong passion for fashion, the arts, and nature. After completing her studies of the arts Natacha naturally partnered up with her forever mentor and biggest supporter; Elie.
Together Elie and Natacha decided to do things differently. They wanted to create a brand that would combine the essence of who they are and what they believe in. Their products needed to be chic, elegant and modern… as well as environmentally friendly, vegan, and sustainable. They set off to design their first product - bobobark was born.
Elie raised his three children between the family ranch in Burgundy and the atelier in Paris. His oldest daughter, Natacha, took a keen interest in his work at a young age and showed a strong passion for fashion, the arts, and nature. After completing her studies of the arts Natacha naturally partnered up with her forever mentor and biggest supporter; Elie.
Together Elie and Natacha decided to do things differently. They wanted to create a brand that would combine the essence of who they are and what they believe in. Their products needed to be chic, elegant and modern… as well as environmentally friendly, vegan, and sustainable. They set off to design their first product - bobobark was born.
Contact info
United States
- natacha@lafloreparis.com
- lafloreparis.com
4.2
Great
1K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love my new bag
I love my new bag, it arrived right before Christmas which I was not expecting. The bag is stunning and fits everything, I love the cork material and that the material is from reusable materials! I will 1000% buy from Laflore again.
December 23, 2025
Reply from Laflore Paris
Bonjour Maria,
We’re absolutely delighted to hear how much you love your new bag!
It’s wonderful that it arrived just in time for Christmas and that the cork material and sustainable craftsmanship resonate with you. Knowing it fits everything you need and brings you joy makes us so proud.
Thank you for your incredible support and kind words—we can’t wait to welcome you back for your next Laflore piece!
A bientôt
L'équipe Laflore
Wonderful Experience
The ordering experience was nice and easy. Receive my order right before Christmas.
January 2, 2026
Reply from Laflore Paris
Bonjour Ronald,
Thank you so much for sharing your experience.
We’re thrilled to hear your ordering experience was smooth and that your package arrived just in time for Christmas. We hope you had a wonderful Christmas filled with joy, warmth and special moments with your loved ones while you’re enjoying your new bag.
Thank you for choosing our LaFlore family and we can’t wait to delight you again with your next order!
A bientôt
L'équipe Laflore
100% recommendation!!!
100% recommendation!!!
I am absolutely delighted with Laflore – both the products and the outstanding customer service.
I would especially like to highlight the truly exceptional support: my inquiries were answered personally, in great detail, and with genuine care. I was particularly impressed that I received thoughtful, individual responses even between the holidays.
Nothing felt automated or rushed – instead, there was real attention, warmth, and a sincere effort to help with every concern.
The products themselves are just as special: high-quality, durable, and beautifully individual. They already have strong character when you first receive them, and over time they develop even more personality. This combination of craftsmanship, aesthetics, and soul is what makes Laflore truly stand out.
December 30, 2025
Unprompted review
Reply from Laflore Paris
Bonjour Dana,
Your words truly touch our hearts.
Thank you for taking the time to share such a thoughtful reflection on your experience with Laflore.
We are deeply honored to know that both our products and our service have brought you delight.
At Laflore, we believe that every interaction should feel personal, warm, and genuine. Knowing that this care reached you, even during the holidays, reaffirms why we do what we do. Your appreciation inspires us to continue offering the kind of attention and craftsmanship that make each piece and each conversation meaningful.
We are equally grateful for your recognition of our products. Each creation is designed to carry character, beauty, and soul, evolving with you over time. To hear that you feel this uniqueness and durability in your own experience is the highest compliment we could receive.
Thank you again for your trust and for celebrating what makes Laflore special.
We are delighted to have you as part of our community, and we look forward to accompanying you on your journey with pieces that grow ever more personal and timeless.
With gratitude and warmth!
A bientôt
L'équipe Laflore
DONT
Please please please consumers do not but into this product! The quality for the price is soooo poor. There is no rubber sealant around the edges of the vegan leather and I can tell after a short time they will fray.
I understand the ethos of vegan leather but for this money you can get MUCH better quality products. The inside of the product is incredible cheap feeling with a plastic zip at the side (middle zip however is better quality).
Please everyone do not buy this of crap! For this money you can buy far better bags with similar design.
December 26, 2025
Unprompted review
Reply from Laflore Paris
Bonjour Harry,
Thank you for reaching out and we’re truly sorry to hear about your experience.
We want to assure you that your feedback about the material and the interior zip of the bag is being taken seriously though it is a rare experience.
Please be assured that our team will reach out to you directly with the best possible resolution available in Laflore standards. Our goal is to honor your trust and ensure you feel valued as part of our community.
We appreciate your patience and the opportunity you’ve given us to make things better!
A bientôt
L'équipe Laflore
This is an amazing bag
This is an amazing bag. Love it and look very professional. Life time costumer.
December 24, 2025
Unprompted review
Reply from Laflore Paris
Bonjour Sylvie,
We’re thrilled to hear you love your bag and that it makes you feel professional — thank you for your kind words and for choosing us! Knowing you see yourself as a lifetime customer means the world, and we’re committed to continuing to deliver products and experiences worthy of your trust.
We truly appreciate your support and commitment to our company.
A bientôt
L'équipe Laflore
The shipping process was quick
The shipping process was quick. I love my bag and get many compliments.
December 15, 2025
Reply from Laflore Paris
Bonjour Christina,
Thank you for sharing your wonderful experience with us!
We’re delighted to hear that your bag arrived quickly and that you’re enjoying it.
It means a lot to know you’re receiving compliments and loving your purchase, and we truly appreciate you being a part of Laflore community.
A bientôt
L'équipe Laflore
I’m a repeat customer of many of…
I’m a repeat customer of many of LaFlore’s classy purses, bags and accessories. Whenever i had inquiries Natalie or others were quick and courteous to respond. I had only one request for return and exchange which was handled with ease. Thank you LaFore!
I’m a new customer to Cirage now too.
October 10, 2025
Reply from Laflore Paris
Bonjour Sharon,
We want to let you know that Valued customers like you are the heart of everything we do!
We’re truly grateful for your continued support and delighted to know that our purses, bags, and accessories have become part of your everyday life.
It’s wonderful to hear that Natalie and our team were able to assist you quickly and courteously, and that your return and exchange were handled with ease.
Your continued support and trust inspire us and many to keep creating pieces that blend elegance, functionality, and craftsmanship.
We appreciate your support as a valuable customer for Laflore and other brands too—it means a lot to have you in our community.
A bientôt
L'équipe Laflore
Reply from Laflore Paris
Bonjour Jazmin,
Thank you for your wonderful words! We’re thrilled you found the product chic and enjoyed the smooth communication and fast shipping. Your support means so much to us.
We’re grateful to have you in the Laflore family and look forward to creating more joyful experiences together.
A bientôt
L'équipe Laflore
Disappointed to say the least
Picked out a bag for my wife on Black Friday, ordered on the 29th. I emailed on the 10th asking what time they'd be shipping orders from then, they got back to me the same day and said they were preparing my order and it would be shipping out soon.
2 days later I get an email saying they are out of the color I ordered, giving me the options of Black or a refund. I asked why they would tell me it was being shipped when they didn't even have it in stock, and why their website was still showing the emerald as available, they said it was a miscommunication and apologized.
I had to show the bag, that I chose as a Christmas gift, to my wife, completely killing the surprise, so she could tell me whether or not she wanted the black. She said she would prefer the emerald, so I said I would wait for a restock.
A few days later they get back to me and tell me they have no timeframe for restock and they would suggest the black or a refund.
I spent a long time looking into bags for her, and I got a whole set of makeup and brushes to go with it, so to say that this experience has been disappointing is an understatement.
Now, instead of having a great surprise for my wife:
1. She knows what she's getting
2. It's not what I picked out for her
3. I am not happy
I could have gone with 100 other companies for a makeup bag, but I researched and put a lot of effort into finding her something special. Instead, I'm left with no gift on Christmas day and a bad taste in my mouth. I'm sure the bag will be great, but it'll be the last time I buy from Laflore.
UPDATE:
They continue to say stuff like "we understand how disappointing it can be to see a color you want is out of stock" which is a joke because IT WAS IN STOCK WHEN I BOUGHT IT!
They oversold the product during the holiday and continued to sell it, even though they were out of stock in their warehouse and they continue to tell me that this just happens.
I literally run a retail website and sell during holidays and when we sell out of an item, we are sold out on our website and we do not oversell it and we do not tell the customer in emails and responses that it's normal. If our website is showing in stock when we've run out, we apologize profusely and work to get them the product as soon as possible because it is our mistake, not the customer's.
If I give you money for something, the last thing I expect is to be told that I'm not gonna what I paid for. Again, horrible experience all around. I can see I'm not the only one complaining.
UPDATE 2: They apologized again and said they would contact their warehouse to get my bag to me right away, that was 2 days ago, and not a single notification of shipment. It's been over a month, I'm requesting a cancellation of the order. DO NOT BUY FROM THESE PEOPLE IT IS A SCAM
December 16, 2025
Unprompted review
Reply from Laflore Paris
Bonjour Nick,
Thank you for taking the time to share your experience with us. We can see how much thought and care you put into choosing this gift for your loved one!
We’re truly sorry to hear about your experience. We completely understand how frustrating it must feel to see a product's color is not in stock for a gift. Please note due to heavy year‑end holiday demand, emerald stock is especially hard to replenish and new stock timeframe is indefinite at the moment . Hence our team suggested the next best options.
We value the effort you put into choosing our product and request a chance to make things right . Our internal team is committed to regaining your trust and will be in touch shortly.
We are glad to have you as a part of our community.
A bientôt
L'équipe Laflore
I love Laflore
I love Laflore. I have a lot of them and they are the only uses I use.
I just bought the change purse, and it’s bigger than I thought it would be, but it’s as great as everything else I have.
Looking forward to the boots I ordered.
December 11, 2025
Reply from Laflore Paris
Bonjour Susanna,
We’re so grateful for your loyalty which is the foundation of our growth.
We are thrilled to hear how much you enjoy your Laflore pieces. It’s great to know the change purse exceeded your expectations, and we can’t wait for you to receive the boots—you’re sure to love them just as much!
We are glad to have you as a part of our community.
A bientôt
L'équipe Laflore
Just horrible customer service
Just horrible customer service, don’t do it. Needed to send back product (order #138953 in case LaFlore finally wants to address the issue). Contacted customer service and I cannot for the life of me get a reply (insta DM, email, website contact form, website chat). I gave up and went through the return procedure on their website… no confirmation whatsoever… still waiting for a reply about a shipping label 2 weeks later. Any aspiring high-end brand needs to have solid customer service… LaFlore utterly fails in this regard (an opinion that is apparently widespread, according to other reviews). I just want to be refunded because I was already not enthused about my purchase… and I’m completely put off now.
Additionally I have been spammed incessantly since my email adresse entered their database. So no useful responses, but tons of pointless marketing emails.
Will not be purchasing again and would not recommend the brand.
December 15, 2025
Unprompted review
Reply from Laflore Paris
We value the effort you put into choosing our product and request a chance to make things right . Our internal team is committed to regaining your trust and will be in touch shortly.
We are glad to have you as a part of our community.
A bientôt
L'équipe Laflore
Bonjour Mariana,
Thank you for sharing your experience with us.
We sincerely apologize for the lack of response and the frustration you’ve faced while trying to return your order (#138953). For future enquiries or concerns, please contact us at contact@lafloreparis.com with your original order details.
We have informed our customer service team to prioritize your refund process. We appreciate your patience.
A bientôt
L'équipe Laflore
I own at least 8 Laflore bags of all…
I own at least 8 Laflore bags of all shapes and sizes. I love them all. I finally got myself some of the treatment cream.
December 15, 2025
Reply from Laflore Paris
Bonjour Mary,
Customers like you are the heart of our brand, and we’re deeply grateful for your repeat business. We’re truly delighted to know you own and enjoy so many of our Laflore bags.
We’re also glad you’ve tried our cork cream, and we hope it adds even more joy to your collection.
Thank you for being part of the Laflore family—we look forward to delighting you with more creations in the future.
A bientôt
L'équipe Laflore
Great service
December 14, 2025
Reply from Laflore Paris
Bonjour Carmen,
We’re so glad to hear you experienced great service with us. It inspires us to keep delivering excellence every day.
Providing attentive, seamless support is at the heart of what we do, and knowing it made a difference for you means a lot.
A bientôt
L'équipe Laflore
Beautiful Bags
Beautiful bags with great colors, design and craftsmanship. Excellent and 'easy to work with' customer contacts.
December 14, 2025
Reply from Laflore Paris
Bonjour Jack,
Thank you for sharing your experience—it inspires us to keep delivering both quality and connection.
We’re delighted to hear that you find our bags beautiful, with colors, design, and craftsmanship that stand out.
At Laflore, Creating products with care and ensuring every interaction is seamless are at the heart of what we do, and your words affirm that commitment.
A bientôt
L'équipe Laflore
quality of the products and packaging
The quality of the products, presentation (box, prints) are impressive
December 10, 2025
Reply from Laflore Paris
Bonjour Mari,
We’re thrilled to know that the quality of our products and the presentation—from the box to the prints—made a strong impression.
At Laflore, every detail is crafted with care, and hearing that it resonates with you is incredibly rewarding. Thank you for recognizing the effort we put into creating an experience that feels both elegant and thoughtful.
We are glad to have you as a part of our community.
A bientôt
L'équipe Laflore
I love all of these products and the…
I love all of these products and the website is super easy to navigate!
December 11, 2025
Reply from Laflore Paris
Bonjour Kelly,
Thank you for your message!
We’re truly delighted to hear that you love our products and found the website easy to navigate.
Your experience means a lot to us, and we’re grateful you took the time to share it.
Thank you for being a part of our community; we look forward to continuing to bring you products you’ll love.
A bientôt
L'équipe Laflore
Reply from Laflore Paris
Bonjour Rosalyn,
Thank you so much for the beautiful words!
We are truly delighted to know that you had a wonderful experience with our product, shipping and shopping. We believe that your moimoi complements your lifestyle and daily needs.
Thanks again for being an incredible part of Laflore's journey.
A bientôt
L'équipe Laflore
A beautifully made product
A beautifully made product, well thought out. Unusual material on the outside and well constructed. The inside is beorganized. Well and well organized.
December 3, 2025
Reply from Laflore Paris
Bonjour Harry,
Thank you so much for your kind words! We're absolutely thrilled to hear that you find our product beautiful and had a great experience with the material.
We’re delighted you recognize the distinctive craftsmanship of the exterior and the refined organization within. At Laflore, every detail is designed to offer elegance and ease, and your appreciation affirms our commitment to excellence.
We appreciate your support!
A bientôt
L'équipe Laflore
Reply from Laflore Paris
Bonjour Stephen,
Thank you so much for your kind words!
We’re delighted you love your bag and had a smooth experience with ordering and delivery. At Laflore, A happy customer is our ultimate goal!
Thank you again for sharing your joy with us and for being a part of our community!
A bientôt
L'équipe Laflore
Beautiful products and excellent
Beautiful products and excellent, professional customer service. I'm looking forward to using my new purse. My only note is that I wish the products were manufactured in France. Nonetheless, I definitely recommend them.
September 17, 2025
Unprompted review
Reply from Laflore Paris
Bonjour Dennis,
Thank you so much for your thoughtful message.
We are truly delighted to know that you had a wonderful experience with both our product and our customer service. We believe that your new purse complements your lifestyle.
We deeply value your perspective on manufacturing and sincerely appreciate you sharing your thoughts with us. Your support and willingness to speak about us to the world mean a great deal, and we are grateful for the trust you place in our brand.
A bientôt
L'équipe Laflore
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.