I recently purchased the chouchou, and overall, I'm quite pleased with it. The style and size are perfect for my needs, and the muted raspberry color complements my outfit beautifully, even if it's... See more
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The bag is perfect! Art meets design at the intersection with craftsmanship! It’s beautiful, it’s functional, it was delivered in beautiful packaging with a dust cover! It came with straps to... See more
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I’m a repeat customer of many of LaFlore’s classy purses, bags and accessories. Whenever i had inquiries Natalie or others were quick and courteous to respond. I had only one request for return and... See more
Company replied
While these bags are costly, there’s a lot of workmanship and style that makes these bags quality and high end. There’s a personal touch when you deal with the company for any question or concern you... See more
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Company details
- #14 of 27 best companies in Handbags Shop
- #9 of 20 best companies in Bag Shop
- #71 of 118 best companies in Fashion Accessories Store
About Laflore Paris
Written by the company
Elie Seroussi was born in Paris in 1958. Growing up in the center or Paris he developed a strong taste for fashion and craftsmanship. He opened his first fashion house, CECILE & JEANNE, in his late twenties, and built it into the well known brand it is today, with 10 boutiques in the prime Paris locations.
Elie raised his three children between the family ranch in Burgundy and the atelier in Paris. His oldest daughter, Natacha, took a keen interest in his work at a young age and showed a strong passion for fashion, the arts, and nature. After completing her studies of the arts Natacha naturally partnered up with her forever mentor and biggest supporter; Elie.
Together Elie and Natacha decided to do things differently. They wanted to create a brand that would combine the essence of who they are and what they believe in. Their products needed to be chic, elegant and modern… as well as environmentally friendly, vegan, and sustainable. They set off to design their first product - bobobark was born.
Elie raised his three children between the family ranch in Burgundy and the atelier in Paris. His oldest daughter, Natacha, took a keen interest in his work at a young age and showed a strong passion for fashion, the arts, and nature. After completing her studies of the arts Natacha naturally partnered up with her forever mentor and biggest supporter; Elie.
Together Elie and Natacha decided to do things differently. They wanted to create a brand that would combine the essence of who they are and what they believe in. Their products needed to be chic, elegant and modern… as well as environmentally friendly, vegan, and sustainable. They set off to design their first product - bobobark was born.
Contact info
United States
- natacha@lafloreparis.com
- lafloreparis.com
4.2
Great
1K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
just don't do it
I got this bag as a gift. Within a couple of years the clasp broke off. Because of the design, it's not easy to fix and the bag isn't really usable without it. I reached out to customer service and they said to submit a repair request. I did that (though there's not actually a repair request option) and they said they no longer do repairs, but I could "trade in" the bag i.e. buy a new one.
For a $300 bag, I would expect the company to have better quality products and to stand behind them. The cork material also got very cracked very quickly. I have many many thrift store bags that are much sturdier than this thing. Don't be fooled by the fake prestige of a French product - it's still poorly made.
November 25, 2025
Unprompted review
Reply from Laflore Paris
Bonjour Lacey,
Thank you for reaching out and sharing your experience with us.
We’re truly sorry to hear that the clasp on your bag broke and we understand how disappointing it must feel when it is a beloved gift.
We take full responsibility for the information you were given, and we are committed to ensuring that everything is explained to you clearly and transparently moving forward.
Please be assured that our team will reach out to you directly with the best possible compensation available in Laflore standards. Our goal is to honor your trust and ensure you feel valued as part of our community.
We appreciate your patience and the opportunity you’ve given us to make things better!
A bientôt
L'équipe Laflore
Beautiful bag made in South Carolina
I ordered a bag from them. First of all, it's a gorgeous purse. I've gotten compliments on it. I liked the French styling design, the pockets, and, most importantly, that it didn't use animal products. It has a sophisticated design that uses cork not leather and many useful, well-placed interior pockets. It's a little expensive, but is truly an adorable bag.
My cons. The purse may be designed in France, but is manufactured in South Carolina. It's a little misleading. You think you're buying a "French" bag and paying a little more money for an authentic French bag, but it's made here in the US.
I was also disappointed in the overall quality. Within 2 months after I bought it, the material starting wearing off of one corner and the seams started to separate near the top.
Customer service was very responsive. They offered to send a replacement bag to me and even let me order a different one, giving me credit for the price difference.
The new bag is beautiful too, but I'm nervous about the quality. I'm just not sure it's worth the money.
August 29, 2025
Reply from Laflore Paris
Bonjour Kara,
Thanks for your message and sharing your experience with us. We’re delighted to hear that you love the design, styling, and thoughtful details of your bag, and that it’s already been admired by others. Your appreciation for our use of sustainable, animal-free materials means a great deal to us.
While quality err is unusual, we also want to sincerely acknowledge the concerns you’ve raised about durability. Kindly note we stand by true and accurate information. Quality and craftsmanship are at the heart of what we do, and we stand firmly behind our products and values. That’s why we were happy to provide you with a replacement and will always be here to support you should you need us in the future.
Our goal is to ensure that every bag brings joy, confidence, and lasting value to its owner. We truly appreciate your feedback — it helps us continue to refine and improve. Please know that your trust matters to us, and we’re committed to being here for you every step of the way.
We’re grateful you’re part of our story, and we’ll keep working to make your experiences shine.
A bientôt
L'équipe Laflore
I love the repair kit
I love the repair kit. I have an original Bebebark & I lost an ”o” ring. I was delighted to be introduced to the repair kit. It has everything you need to repair every once. It’s the best!
November 13, 2025
Reply from Laflore Paris
Bonjour Denise,
We truly appreciate your feedback!
It’s wonderful to hear that the repair kit helped restore your beloved Bebebark. That’s exactly what we hoped for—a simple, all-in-one solution to keep your favorite pieces beautifully functional.
Your enthusiasm means the world to us! Thanks for being an incredible part of Laflore's Journey!
A bientôt
L'équipe Laflore
The birthday girl loved it
November 12, 2025
Reply from Laflore Paris
Bonjour Sparkle,
Thank you so much for sharing that with us!
We’re thrilled to hear the birthday girl loved her Bobobark—it means the world to us to be part of such a special moment.
It’s a pleasure to have you as a valued member of Laflore’s support community.
A bientôt
L'équipe Laflore
Reply from Laflore Paris
Bonjour Clint,
Thank you for your kind words!
At Laflore Paris, customer satisfaction is one of our key goals, we're truly delighted to hear that you had a positive experience with our customer service team.
Knowing that you hold our products in such high regard is one of the greatest compliments we could receive. Your support inspires us to keep crafting with care and purpose.
Thank you for walking this journey with us. You make it all worthwhile.
A bientôt
L'équipe Laflore
Good looking Straps
Came so quickly and making it easy to travel with two of my bags, I have an injury to hand and shoulder so need wider straps.
November 5, 2025
Reply from Laflore Paris
Bonjour Pola,
Thank you so much for your kind words.
We’re truly glad to hear your order arrived quickly. We’re truly sorry to hear about your injury, and happy to know that the wider straps made your travel comfortable during this time. Wishing you a smooth recovery.
We’re truly glad to have you as a valued member of Laflore’s support community.
A bientôt
L'équipe Laflore
I really want to love this bag
I really want to love this bag, the laptop sleeve, and the wallet. I really do. But EVERYTHING about each of them is just slightly too small. The card sleeve in the wallet- give me 1/8 more room. Instead I struggle pulling out what I need every time. The laptop sleeve, SHOULD fit my MacBook. Again, another 1/8 would be perfection. Bobo Bark, so many compliments while I was traveling. Again, the compartments need a tiny bit more room to make the bag perfect. I’m not sure why the team thinks a compression bag is a good idea, I can barely fit a celcius, my charger, and wallet in the bag. The zippers also need some oiling or rethinking. The zipper in the wallet kept getting pinched by the closure/clasp.
November 7, 2025
Reply from Laflore Paris
Bonjour Ashley,
Thank you so much for taking the time to share your experience about the bag, laptop sleeve, zipper and wallet. We truly appreciate your thoughtful suggestions— and we’re genuinely sorry to hear that the sizing and functionality didn’t meet your needs.
Please note a 15-inch laptop will fit inside the main compartment of the Bobobark, but it won’t be accessible through the side zipper. The padded compartment is designed for a 13-inch laptop, which is accessible from the side zipper.
We understand that every customer has unique needs when it comes to daily use. We’ve noted your feedback about the extra 1/8 inch dimensions . We’ll share this with our appropriate team and ask them to explore possible improvements.
It means a lot to us that you received compliments while traveling — and that you still took the time to share this experience as well. We would have loved to hear that you truly loved your Bobobark, and we genuinely hope you will in the future.
We’ll ask our team to reach out to you about this and recommend a bag that best suits your daily needs.
A bientôt
L'équipe Laflore
Reply from Laflore Paris
Welcome to Laflore family!
Thank you so much for your kind words! We’re thrilled to hear the Bebebark and the Chain strap made such an impression. It means a lot to us that you chose it for someone special — we hope your better half enjoys it every day!
We’re so glad your first shopping experience was amazing. We hope to build a lasting connection with you. Feel free to visit our website to explore our latest products for yourself and your loved ones - https://www.lafloreparis.com/collections/our-collections.
A bientôt
L'équipe Laflore
The return process takes much too long
The return process takes much too long: it takes too long for a response from the team to come through, it takes too long to receive the shipment info to return the item, and processing the item to confirm the return takes too long. It's suspicious, even, because of how LaFlore claims to have an easy return process. Given how communicative I've been and how long things have taken, I took to the Internet to see if other customers had similar experiences. They have. Unless things turn around quickly and I get a notable discount on another item, I won't be purchasing again and will be warning others not to risk purchasing. The bag came in terrible condition, but I wouldve overlooked that if the customer service or return process were better. I gave two stars because- when someone finally gets back to me- they are kind and professional in the email. That's the only benefit
October 30, 2025
Reply from Laflore Paris
Bonjour Katelyn,
Thank you for bringing this to our attention.
We’re deeply sorry for the delays and the disappointment you’ve faced throughout the return process — from the initial response time to the shipment instructions and confirmation. This isn’t the experience we aim to provide, and we understand how it must feel, especially after receiving a product that dint meet the expectation.
Return delays are rare and typically depend on specific internal processes. That said, we take your feedback about our return experience very seriously and are treating this with the utmost priority.
Your patience — and your voice — mean a great deal to us. We’re actively reviewing your return process and are working to ensure this doesn’t happen again. You’ll hear from our team soon — we’ll be in touch via your email.
A bientôt
L'équipe Laflore
This backpack is classic
This backpack is classic, useful, and above all spacious. I have zero regrets about this purchase.
January 19, 2025
Reply from Laflore Paris
Bonjour Nicole,
Thank you so much for your kind words! We're thrilled to hear that our backpack has hit the mark in both style and functionality.
At Laflore, we design with intention and serve with care. Knowing it’s become a regret-free favorite for our customer makes our day.
A bientôt
L'équipe Laflore
Underwhelmed
I'm wholly underwhelmed after this experience. The marketing for this company is deceptive as they make you believe you're buying artisanal goods made in France, when they are actually made in China. If you need to return something, you do not get a full refund and end up losing about 15% of the amount you paid. Furthermore, the dimensions listed for the product I purchased were inaccurate and the stitching was already coming out on part of the item (hence the return). I ended up buying one of their bags second hand and was glad I did as they're decent pieces, but not worth the full price.
October 14, 2025
Reply from Laflore Paris
Bonjour PT,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your recent experience left you feeling underwhelmed.
At Laflore, Your feedback is not only heard—it’s deeply valued. What you described is not typical, and we’re committed to making it right. Your feedback guides how we grow and improve. Please know that we strive every day to uphold the highest standards of quality.
We’ve shared your concerns with our team, and they’re looking into it with care. You can expect to hear from them shortly.
We truly appreciate your patience, support and understanding.
A bientôt
L'équipe Laflore
It's the best bag I have ever owned
It's the best bag I have ever owned. The company was great. It was delivered on time. I'm just thrilled.
October 17, 2025
Reply from Laflore Paris
Bonjour Liz,
Thank you so much for your kind words! We're absolutely thrilled to hear that you love your bag and had a smooth experience with us. Knowing that it arrived on time and brought you joy means the world to our team.
We pour our hearts into every detail—from design to delivery—and your feedback reminds us why we do what we do. Thank you for choosing us and for sharing your excitement!
A bientôt
L'équipe Laflore
Reply from Laflore Paris
Bonjour Stephanie,
Thank you so much for your kind words! We're thrilled to hear you find the bag beautiful—it truly is a special piece, and We're so happy to hear you had a great experience and service! Your appreciation means the world to us.
A bientôt
L'équipe Laflore
Bag came broken
October 16, 2025
Reply from Laflore Paris
Bonjour Stephanie,
Thanks for your message.
We're truly sorry your bag arrived damaged—that’s not the experience we aim to deliver. Our team has been notified and will be in touch with you shortly to resolve this.
Thank you for letting us know and giving us the opportunity to make things right. We deeply value your support and patience.
A bientôt
L'équipe Laflore
I love my bag
I love my bag! The quality is great, the closure is excellent, and it's really adorable.
October 16, 2025
Reply from Laflore Paris
Bonjour CG,
Messages like this truly brighten our day.
We're so happy to hear that you love your bag! It means the world to us that you’re enjoying the quality, the closure, and the design—it’s exactly what we aim to deliver.
Thank you for sharing your joy with us and for being a part of our community!
A bientôt
L'équipe Laflore
Design is cool - coloring, meh
I really appreciate the design of the bag and how functional it is! I was a little disappointed in some irregularities in the cork. for example, on the straps there are the shoulder pads and they were "stuck" to the straps. When I separated them, there were spaces where the dye did not cover. Extra dye was out of stock when I bought my bag and am hoping the blue is available again soon so I can address teh faded/light spots.
October 8, 2025
Reply from Laflore Paris
Bonjour Alysia,
Thank you so much for your kind words—we’re really glad to hear you appreciate the design and functionality of the bag.
We’re sorry about the irregularities you noticed in the cork, especially around the shoulder pads. That’s not the experience we want for you. This is very unusual.
We've notified our team to prioritize your case, and they’ll be reaching out to you directly to provide assistance. We truly appreciate your patience and thoughtful feedback.
A bientôt
L'équipe Laflore
Love Laflore, be cautious with laptop sleeve
Overall I love my bobobark and my doquintin. The laptop sleeve does not fit in the doquintin. Also, watch the size. I did not read the specs and a laptop that fits in the bags may not fit into the sleeve.
October 8, 2025
Reply from Laflore Paris
Bonjour Gayle,
Thank you so much for sharing your love for Laflore and for your thoughtful note about the laptop sleeve. We’re delighted to hear how much you enjoy your Bobobark and Doquintin—and we truly appreciate your insight.
Your message brings valuable clarity to first time and future customers. It’s always a good idea to check product specifications carefully, especially when pairing accessories. Your experience is a helpful reminder, and we’re grateful you took the time to share it.
A bientôt
L'équipe Laflore
I love the products, but improvements could be made
I love the products. The bag is beautiful and the navy cork leather is "chefs kiss" and seems very durable. My bag arrived with a broken key fob, Additionally, I am disappointed that you cannot use the backpack straps and the luggage straps at the same time. I ordered this as travel back, and I see this as a design fail. As a traveller I don't want. to have tor remove the straps and add them back on every time I take the bag off my luggage.
October 9, 2025
Reply from Laflore Paris
Bonjour Carly,
Thank you for the feedback—we’re truly sorry to hear about your experience. At Laflore, our customer experience matters deeply to us, and we’re glad you took the time to share it. Our team will be reaching out directly to assist you at the earliest.
Thank you for bringing this to our attention and for giving us the chance to resolve it. We truly appreciate your support and understanding.
A bientôt
L'équipe Laflore
Stunning and Practical!
I love everything about my DoQuintin bag! the Emerald exterior and orange interior is gorgeous, the functionality is perfection, and the exterior pouch addition (especially for travel) is a must!
October 9, 2025
Reply from Laflore Paris
Bonjour Amanda,
Thank you so much for sharing your love for the DoQuintin bag.
We're thrilled that the Emerald and orange pairing speaks to you—it’s one of our favorite bold combinations too.
We’re especially glad to hear the functionality is hitting the mark, and that the exterior pouch is proving its worth on your travels. It’s designed with exactly that kind of versatility in mind, and your feedback means the world to us.
Thanks for being part of the LaFlore family—your style and insight help shape everything we do.
A bientôt
L'équipe Laflore
Toto 99% positive
I love LaFlore and have several of the handbags. Toto is no exception. Its beautiful and unique. Fair warning to those who plan to travel with it, the bag itself is on the heavy side so it gets heavy very quickly once your laptop and other office stuff gets in there. just something too think about if you plan to travel with it by plane a lot. I am going to use it as my briefcase locally and not use it as my overnighter. Still love it and wouldn't change a thing.
October 10, 2025
Reply from Laflore Paris
Bonjour Cheryl,
Thank you so much for sharing your experience with Toto.
We’re thrilled it’s a part of your LaFlore collection and love that its beauty and uniqueness shine through for you.
We appreciate you telling us about the weight—it's a helpful note for fellow travelers. Toto’s artisanal structure and premium materials do give it a bit of weight, especially when packed for travel. We appreciate your insight and completely understand your choice to use it as a local briefcase rather than an overnighter. It’s a smart way to enjoy its elegance without compromise. It's a compliment to know that you would not change a thing about Toto!
Thanks again for being part of the LaFlore family.
A bientôt
L'équipe Laflore
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