Lahomedecor Reviews 

519
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 411 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the rugs for their softness, beautiful designs, and overall excellent quality, often noting they are exactly as described and easy to clean. Many reviewers highlight the exceptional customer service, describing representatives as responsive, helpful, and quick to resolve issues. The ordering process and delivery are consistently noted as fast and efficient, with products arriving promptly and well-packaged. However, some customers also noted that the product quality did not always meet expectations, with rugs described as thin or flimsy, and colors occasionally differing from online images. A few other people also felt that there were occasional issues with order fulfillment, such as delayed deliveries, missing items, or rugs not arriving as anticipated.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing delight and satisfaction with... See more

Quality

Consumers find quality to be positive, with many reviewers praising the softness, feel, and overall quality... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team's responsiveness and... See more

Order

People report positive experiences with order, with many customers expressing satisfaction with the quick... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick shipping and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My recent experience with Lahome is Five Star: #1: Shipped & arrived on time! #2: Imagine my delight, the rug design and colors are even more beautiful than I had expected! #3: The softness & durabili... See more

Rated 5 out of 5 stars

Lahome stayed in contact during the order/shipping process, which was nice. The order arrived fairly quickly and well packaged. But the rug I bought from them was EXACTLY as described - soft, colorful... See more

Rated 5 out of 5 stars

Lahome's rugs have gotten nothing but compliments since I put them in my home. I've bought two 8x10s and two runners and they are absolutely stunning. They are incredibly silky soft. I have had other... See more

Rated 5 out of 5 stars

I’m so impressed with Jen in customer service, she has been a pleasure to work with. One of my rugs got lost in shipping and when contacted her to let her know I never received my rug; she looked it... See more


Company details

  1. Rug Store
  2. Decoration and Interior Design Store
  3. Furniture Store
  4. Home Goods Store
  5. Home Improvement Store

Written by the company

Lahome rugs are machine washable and crafted with our signature Cloud-Soft™ comfort, bringing warmth and coziness to your home. Every rug comes with a built-in non-slip rug pad—no need for extras—making them safe and convenient for families with kids and pets. Designed to be stain-resistant, foldable, and durable, our rugs combine everyday practicality with timeless style. At Lahome, we’re dedicated to blending aesthetic design with comfort, creating rugs that make your home feel as beautiful as it is welcoming. With free shipping and 30-day hassle-free returns, it’s easy to find the perfect piece for your home. Explore our collection today and bring warmth, beauty, and comfort into every corner of your space.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

519 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(519)

405 reviews in the last 12 months

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Rated 5 out of 5 stars

These rugs are beautiful and practical

I love this company. They have great customer service and always deliver in a timely manner. My rugs are so beautiful, and they wash up like a dream. Although I cannot wash them in my machine as I live in a senior apt with a very small washer, I had them picked up, washed and delivered back to me just as perfect as when they were brand new. I will continue to purchase from them in the future. Highly recommend them.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

I love LaHome rugs for their…

I love LaHome rugs for their interesting patterns. My rugs are soft underfoot and add great interest to the rooms. I use the wand tool to vacuum so it takes a little more time but that’s because I have 5 cats. One of the rugs arrived without the other, customer service was prompt to respond to my email and assured me the rug would arrive, and it did.

April 25, 2026
Unprompted review
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Rated 1 out of 5 stars

Missing Rug says Delivered

I did not get the larger of the two rugs I ordered and so now am out about $150. There is no one to speak with and the BOT tells me to contact the shipper.

April 21, 2026
Unprompted review
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Reply from Lahomedecor

Dear Michele Ryan,

We're sorry for the confusion. All items in your order show as delivered. We've also emailed you—please check your inbox and spam folder. If you still need help, DM us your order number and we'll look into this further. 💛

Rated 5 out of 5 stars

A little late, but WORTH THE WAIT!

I ordered a runner for my kitchen. It took a while for it to ship so I contacted the company. They responded almost immediately and updated the shipping information and it shipped shortly after. The customer service was actually great.And, I LOVE the rug!!

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

The rug arrived much more quickly than…

The rug arrived much more quickly than I expected and it was love at first sight! My living room was blue, light blue, grey blue, and dark blue. Seriously. It's also very small as is my entire 1908 home.

As soon as I saw this rug only l online, I knew it was perfect, especially as I could choose the size best for the room. The previous rug was shades of blue and larger which, in retrospect, added to the closed-in feeling of the room. And now I have color! It's exactly as shown online. I've added pillows that match 2 of the rug colors. I honestly could not be more pleased.

April 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Great customer service and styling

Great customer service and styling. My rug was shown as delivered, but I never received it. The customer support staff agreed to resend it to me, with no charge. Hard to find a company today that has this level of customer service. Highly recommend.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

I’m really happy with this rug

I’m really happy with this rug. The jungle animal design is adorable and looks even better in person. The green tones are soft and beautiful, and it adds a lot of character to the room without being too bold. It feels nice underfoot, and the washable feature is a huge plus, especially for a busy home. Great quality and very practical.

April 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience shopping

Great experience shopping. 1 2 3 order was place. Shipped quickly. I love the rug 8 x 10 colors are perfect and it is so soft. Absolutely love it.

April 1, 2026
Unprompted review
Rated 4 out of 5 stars

I had purchased two Christmas rugs

I had purchased two Christmas rugs, and pleased with the quality and feel. Ordered a summer rug and it was not the same. Very plastic and unappealing look and feel. After several emails was offered a solution I found acceptable.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is exceptional

I ordered the beautiful rug with all the insects on it for my baby room. It got lost in shipping, unfortunately but I’m here to talk about the customer service I received. I reached out to their Company right away and let them know that the status of my package said delivered, but it never arrived. They were very prompt with their reply and offered to help immediately. They gave me a few things to do, including waiting and to reach back out after sometime had gone by if I hadn’t received it. After reaching back out to them because my rug never arrived, they were so kind and professional, then offered to make it right. After confirming my shipping address, they are going to send me another rug and I am so grateful. I will be ordering more rugs in the future with the confidence that Lahome decor will make sure my order is received, and I am happy.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Puuuurfect

I discovered Lahome via Pinterest. Based on what seems to be a thoughtful and affordable option, I immediately placed an order. Communication was clear and kind and delivery swift. I was surprised it arrived folded vs rolled, but took little time to flatten. The quality is actually better than I expected based on the price and experience w textiles. The rug looks puuuurfect. Thank you!

March 28, 2026
Unprompted review
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Rated 5 out of 5 stars

The rug I ordered was beautiful

The rug I ordered was beautiful; however, I had a loveseat that clashed with one of the colors in the rug. Customer service was expeditious in responding to my inquiry with options. The expense and hassle of me returning the rug was offset by Lahome offering a partial refund and for me to keep the rug. I am happy with my experience.

April 15, 2026
Unprompted review
Rated 4 out of 5 stars

Customer service is good

Didn’t like the rug I ordered. They contacted me and are giving me a refund so I’m happy with their customer service.

April 9, 2026
Unprompted review
Lahomedecor logo

Reply from Lahomedecor

Thank you for your feedback. We’ve responded to your concerns via email—please check your inbox (including spam/junk folders). If you have any further questions, please reply directly to our email and we’ll provide immediate assistance. Have a good day.:)

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