Lakelandhome Reviews 

Bought a shed then got told it would take weeks to arrive due to the size not being in stock and has to ship to uk from overseas.
I called a few times and staff were pleasant.
However due to not wanting to wait so long I requested to cancel and refund order. I received an email from the accounts dept confirming refund and have to wait 7 to 10 days for funds to credit back to my account. This is the 8th working day now,still no refund,my bank are usually very quick. I shall wait until the 10th working day and if my refund not received then I shall have to get my bank to intervene and get my money back.
If my refund arrives on or by Friday I shall amend this review to 5 stars.
I finally got my refund on the 9th day. As stated I have now added 5 stars. Just a shame my shed was going to take so long to arrive so had to purchase elsewhere.

This is generous geving 1 star. Ordered a shed, took a few weeks for them to email saying they didn't have the shed and I could have a refund. Took numerous phonecalls to confirm I wanted a refund... Lots of blame being out on the accounts team. This was 2 weeks ago and I'm still waiting. No response to my emails and no phone being answered.

I ordered a triple wheelie bin storage unit from LakelandHome and was sure I’d bought a really good product. And then it all went quiet. I checked the website and it said delivery could be expected in 14-21 days and it was beyond that. I checked reviews and started to get concerned as there were many negative comments. So I emailed them and got a bland response basically saying it’s in process. I waited a few more days and still nothing. I then called and gave up after holding on for 10 minutes but eventually called again and decided to stick with it until somebody answered. Eventually then phone was answered by Rachel and in her the company has a gem. I got the impression that it is a small company suffering growing pains, where they don’t have sufficient advisors available to sort issues surrounding quality control or delays.
Rachel however is sorting issues as she becomes aware of them. She was everything you would want from a customer services contact. She was apologetic, empathetic and understanding but more than that she suggested a solution. There were problems with the particular item that were beyond their control but she offered an alternative that was more than acceptable and assured me that she would expedite delivery.
True to her word the alternative arrived a few days later. It was perfectly packaged, and undamaged. I’m not very good at assembling flat-pack items but the instructions were clear and now I’m the proud owner of a high-quality bin storage unit that is sturdy and has vastly improved the area to the front of the house.
So bear with them , the products are good and of high quality. They may need chasing but it is worth it. I would buy from this company again - many thanks Rachel

We recently purchased a van from Simon.
Initially we contacted him via the telephone to reserve the vehicle as we had seen it online.
We were travelling from Portsmouth, which is a 313 miles away.
Obviously we hadn’t seen the van but it was exactly as described by Simon and we were not disappointed.
He was great to deal with from start to finish.
Highly recommended 😊

Liked the price. Very competitive.

After reading other reviews we were expecting not to see the garden box we order amd w I old need to make a claim against them but....

Although Comminication was a bit patchy.. although customer service were always polite and helpful if a little in the dark to really what was going on with the supply line.

And The 10 working days delivery did turn out to be almost 2 months but didn't affect our need/use of the garden box.

The actual delivery company were great and that bit once it came was smooth.

The product is great!🙏

I ordered an storage bin for garden cushions at the end of August 2025.
Communication non-existent, when chased no one came back, delivery promised but never materialised and now finally cancelled the order, when they still cannot tell you when the item will be in stock or when it will be shipped
Avoid if you ever want to receive your order!!

Still waiting on my garden storage box. Like a fool I assumed related to Lakeland and therefore did not check trustpilot as I normally do.
Avoid this company. Will be contacting credit card company tomorrow.

I ordered a bin store and was given several delivery dates. None of them happened. I was also promised tracking information on multiple occasions, which never appeared. Communication arrived sporadically and often contradicted previous messages.

After dizzying circular updates and periods of no communication, I requested a refund. At that point, replies became noticeably faster. A few delivery emails were suddenly produced, though by then my confidence in the bin stores existence was limited and the refund route was taken which was processed without issue.

I now have my money back and a clearer understanding of why so many reviews here read the same way.

If you enjoy mystery, suspense, and plot twists, this company may be for you. If you simply want the item you paid for, you may wish to look elsewhere.

Wow. Really wish we'd checked trust pilot before placing an order. We ordered a storage box for our outdoor cushions to store over the winter. We placed the order the end of November last year and we are still yet to receive it. If I could give this joke of a company 0 stars I would. Don't bother ordering from here. Its hilarious their website states they have 5 star customer service, we are still yet to see this. Item showed as in stock on the website. We hadn't heard anything for weeks so we called them up to be told there was a delay and we should receive it within 7 days, 7 days came and went, whenever we called they would say 7 more days. I honestly don't know how many times we were told this. We paid for the item in full and still haven't received the item. One phonecall we were told we would get a refund if we hadn't heard anything within 7 days. Called back 7 days later... wow a £20 refund! I emailed Tuesday this week, automated response states up to 24hrs for a reply. Still not heard anything. Honestly don't bother. Such a waste of time! The only reason we didn't cancel the order was because we couldn't find anything the same size for the same sort of price. Will be cancelling after reading these reviews.

We ordered a wheelie bin store - the website claimed this item was in stock.. this was on the 16th February We have emailed them three times with no response. I have just called and was told we should have delivery late next week.. as he laughed! Very disappointed with this company. And to think we were ordering from another company with a very similar name!
One week later still no delivery… called customer service and was told we will receive a call that day with a delivery date.. two days later nothing .. no call
It is now the 27th March and still nothing has been delivered! Each week we are being told they have transport issues breakdowns etc! Absolutely ridiculous, we have asked for a refund..
Please DO NOT BUY FROM THIS COMPANY

I ordered a 12ft x 8ft shed which was delivered very quickly. Unfortunately did not check the "small print" and found the shed to be significantly smaller more like 7ft x 11ft. Had prepared the base for a 12ft x 8ft shed but now have to adjust it. Not a very accurate description on the website. Very disappointed

Garden shed arrived missing parts.
Handyman came to build it and discovered they were missing so had to pay a call out fee. Have contacted them and they asked me to send images of the missing items - which I have done - but now I have not heard back for a week, despite following up multiple times.

Don’t be fooled. It’s a massive con. The only part that actually works is the payment part. The bit where you receive the goods is broken and nobody can be asked to fix it. Basically you pay, receive nothing, ring up, talk to someone that seems helpful, but you still get nothing. The whole company is a massive con. Choose someone ells to give your money to. EDIT: it finally showed up. After 77 days, 2 phone calls & numerous emails it's here. My guess is they don't keep stock in the UK, and it's all imports.

Wish I had checked trustpilot first, had to chase several times for delivery as went well over schedule, eventually it just appeared without any warning. We bought a 8x6 shed for £540 and wish we hadn’t bothered. Such poor quality, during build we put a hole in the cheap plastic floor as used a small pair of stepladders ( as per instructions) to put roof on. Instructions are diabolical, no pre drilled holes, assembled about 75% of it after nearly 7hrs and we have decided to skip it and buy a proper more substantial wooden shed. A costly mistake, but hopefully this review will stop others making the same mistake.

Ordered a shed which was delivered in a damaged box. A couple of parts were broken. I reported it & sent photos of the damaged parts. I was told they had passed it on to someone who could send the replacement parts but have heard nothing since!

What you’ll give; £800, promptly.

What you’ll get; no goods, a polite man on the customer services line, and no refund.

I don’t know if it’s idiocy, a scam or simple theft.

Extremely disappointed in the customer service and experience I have had when purchasing a garden shed from Lakeland.

When purchasing the garden shed the notes from the website promise delivery within 14-21 days. When following up after 21 working days I was fed multiple excuses from there is a delay due to volume, to the weight and size of the packaging is effecting the delivery route to there is a problem with the delivery service and their systems. The shed was finally delivered on working days 24.
When the shed was finally delivered it was delivered by only one person, despite it stating on the website it would be delivered by two people so the shed was left exposed on the front until I was able to get help to come and carry the shed myself that evening as the delivery driver said it was to heavy to carry alone.

I am now asking for a refund however despite sending two emails, Lakeland haven’t responded to both, although I know the first email has been read as the delivery company called to apologise for their error in this experience, which I did appreciate their acknowledgement of fault.

I hope that Lakeland reach out to me soon as this experience of customer service from what I thought was a highly reputable company has been totally unacceptable.

I would warn anyone to approach this company with caution.

If I could give one star to this company I would. I ordered three bins in November 2025 and I finally lost my patience today and asked for a refund as the product has never arrived. Customer service is the worst I have ever experiences - taking days to reply, refusing requests for call backs and endless excuses like the "courier had vehicle problem! Do not order from them.

AVOID AVOID AVOID
This company is the worst company I have ever dealt with.
Having a shed eventually delivered after 4 months of chasing, it was damaged, poor quality and not fit for purpose.
To get this picked up was again another series of calls and dealing with staff who did not care.
I would NOT buy anything from them, and the only reason they have one star is because I wanted to leave a review.