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Lakeland Leather Reviews 

1,805
•
TrustScore 5 out of 5

4.8

Clothing Store
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Review summary

Created with AI, based on recent reviews

Considering 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the leather goods are crafted from exceptionally soft, premium materials and feature modern, stylish, and practical designs that suit everyday use perfectly across various occasions. People also heavily appreciate the remarkably fast delivery service, helpful staff members, and the careful, beautiful packaging provided during online orders. However, some customers also noted occasional issues with item sizing, fit, or unexpected product durability concerns. A few reviewers occasionally experienced minor challenges when specific purchased items did not quite match expectations, leading to necessary returns or unexpected sizing adjustments.

What people talk about most

Product

Customers report overall satisfaction and positive experiences with the product range. Many reviewers praise... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the leather items are... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the exceptional speed and prompt... See more

Order

Reviewers highlight positive aspects of ordering online, noting that the website is straightforward and the... See more

Service

Reviewers mention positive feedback about service, highlighting a brilliant and efficient experience from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the quality of the leather that Lakeland use…super soft and ultra comfortable. The fit of the jacket is great too although the sleeves of my latest purchase are a bit on the long side so will... See more

Rated 5 out of 5 stars

I've invested in a few jackets from Lakeland Leather over the years, both online and in person. The designs are modern, but can be worn for many years whilst still being fashionable and are a joy to... See more

Rated 5 out of 5 stars

Good description of product, easy to order and delivery on time. I did expect bag to be in a box rather than just thick brown paper which didn't seem much to protect the leather. My partner hasn't use... See more

Rated 5 out of 5 stars

Prompt delivery. Well packaged. Sadly the item had to be returned as it wasnt suitable- a note to others, I still use cash and bank notes - not Euros, didnt fit the wallet section. A shame as its a... See more

Company details

  1. Clothing Store
  2. Bag Shop
  3. Bags and Luggage Store
  4. Belt Shop
  5. Leather Coats Store
  6. Women's Clothing Store

Written by the company

Founded in 1955, Lakeland Leather is the UK’s largest independent leather retailer. Based in the heart of the beautiful Lake District, we are passionate about crafting the best quality products that stand the test of time. We currently have 15 retail stores across the UK, as well as an online shop offering an extensive range of womenswear, menswear, footwear and accessories. Also featuring renowned brands like Robell, Crew Clothing and Lotus Shoes, you’re sure to find the perfect addition to your wardrobe. From classic aviators to iconic bikers and racers, we offer a full variety of premium leather and sheepskin outerwear styles. If you’re in search of a leather jacket, bag, belt or anything in between, you can rest assured that our products are quality guaranteed, backed by decades of experience. We are committed to providing an unparalleled customer experience, whether that’s through our knowledgeable and friendly in-store crew or our dedicated online customer service team. With speedy UK delivery, free click and collect, as well as straightforward returns, it has never been easier to join the Lakeland Leather community.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,805)

384 reviews in the last 12 months

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Rated 1 out of 5 stars

Expensive piece of garbage

I bought a very expensive leather jacket last year and within a month of purchase, really only two weeks of gentle wear to the office - one of the pockets ripped. Lakeland would not stand by their lifetime guarantee and charged me for the repair. Fast forward 10 months and the same thing has happened to the other side. Their products are overpriced garbage, and their leather guarantee non-existent. I will never shop at Lakeland again.

May 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Lovely bag.

Really pleased with my little cross body bag. Well made by a family business in England - Delivery was fast.
Would definitely buy from them again.

May 12, 2026
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Rated 5 out of 5 stars

Great service

Great service, we'll informed progress of the order. And lastly great quality product. Would recommend and use again.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Leather Purse

Lovely soft leather quality purse. Prompt delivery, excellent service, great experience all round 🌟

May 5, 2026
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Rated 5 out of 5 stars

Easy to order site

Easy to order site. Good quality products. Really good value for money. Quick delivery. Really pleased with all my purchases

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

I love my new leather backpack

I love my new leather backpack; it was delivered promptly, beautifully packed. it’s smart, carries everything I need and is comfortably to carry on my back.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service

I purchased a leather jacket and unfortunately hadn’t changed my address when I moved, the lady on the phone ( I didn’t get her name which is a shame) said it had been packaged and was ready for collection, she took my new address and sent someone upstairs to put it on the parcel. My jacket arrived at my new address the next morning, Brilliant customer service going above and beyond to help me, no complaints from me. The jacket is perfect, beautiful leather and so soft. Thank you ladies in customer service, very much appreciated.

April 17, 2026
Unprompted review

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