Lakeland Leather Reviews 

1,805
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the leather goods are crafted from exceptionally soft, premium materials and feature modern, stylish, and practical designs that suit everyday use perfectly across various occasions. People also heavily appreciate the remarkably fast delivery service, helpful staff members, and the careful, beautiful packaging provided during online orders. However, some customers also noted occasional issues with item sizing, fit, or unexpected product durability concerns. A few reviewers occasionally experienced minor challenges when specific purchased items did not quite match expectations, leading to necessary returns or unexpected sizing adjustments.

What people talk about most

Product

Customers report overall satisfaction and positive experiences with the product range. Many reviewers praise... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the leather items are... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the exceptional speed and prompt... See more

Order

Reviewers highlight positive aspects of ordering online, noting that the website is straightforward and the... See more

Service

Reviewers mention positive feedback about service, highlighting a brilliant and efficient experience from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the quality of the leather that Lakeland use…super soft and ultra comfortable. The fit of the jacket is great too although the sleeves of my latest purchase are a bit on the long side so will... See more

Rated 5 out of 5 stars

I've invested in a few jackets from Lakeland Leather over the years, both online and in person. The designs are modern, but can be worn for many years whilst still being fashionable and are a joy to... See more

Rated 5 out of 5 stars

Good description of product, easy to order and delivery on time. I did expect bag to be in a box rather than just thick brown paper which didn't seem much to protect the leather. My partner hasn't use... See more

Rated 5 out of 5 stars

Prompt delivery. Well packaged. Sadly the item had to be returned as it wasnt suitable- a note to others, I still use cash and bank notes - not Euros, didnt fit the wallet section. A shame as its a... See more


Company details

  1. Clothing Store
  2. Bag Shop
  3. Bags and Luggage Store
  4. Belt Shop
  5. Leather Coats Store
  6. Women's Clothing Store

Written by the company

Founded in 1955, Lakeland Leather is the UK’s largest independent leather retailer. Based in the heart of the beautiful Lake District, we are passionate about crafting the best quality products that stand the test of time. We currently have 15 retail stores across the UK, as well as an online shop offering an extensive range of womenswear, menswear, footwear and accessories. Also featuring renowned brands like Robell, Crew Clothing and Lotus Shoes, you’re sure to find the perfect addition to your wardrobe. From classic aviators to iconic bikers and racers, we offer a full variety of premium leather and sheepskin outerwear styles. If you’re in search of a leather jacket, bag, belt or anything in between, you can rest assured that our products are quality guaranteed, backed by decades of experience. We are committed to providing an unparalleled customer experience, whether that’s through our knowledgeable and friendly in-store crew or our dedicated online customer service team. With speedy UK delivery, free click and collect, as well as straightforward returns, it has never been easier to join the Lakeland Leather community.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,805)

384 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy customer

Ordering was easy and straightforward. Delivery arrived quickly. The purse and glasses cases I ordered are excellent quality. Will definitely buy from Lakeland Leather again. Highly recommended.

March 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Leather hold all Bag

We placed an order for a leather hold all bag . Excellent service from order to delivery . The leather bag we ordered in Brown is a lovely colour and the leather
Is amazing . I’m sure we will enjoy using this.

April 23, 2026
Unprompted review
Rated 4 out of 5 stars

The leather belt I bought

The leather belt I bought, is an extremely good product with a great ratchet buckle design. A very small point is that the company etched or had etched their their name on the buckle belt loop. Although neatly done,I would have preferred that it had remained plain.

April 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Well I have already submitted a review…

Well I have already submitted a review for Lakeland Leather however… My partner is so thrilled with her leather that I am Very Happy to Thank both Geraldine in Customer Service and her mate Cheryl in packing once more XX
Cheers 😘

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

I have purchased a couple of items from…

I have purchased a couple of items from these guys. Great quality and well worth it. Sadly I managed to pick up a great price on a jacket I have been looking at and it was lovely. But I had to return as they didn't have my size.

But I will keep and eye out.

April 13, 2026
Unprompted review
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Rated 4 out of 5 stars

Easy enough to order

Easy enough to order. Pleasant exchange on the phone when asking for clarification about delivery. Disappointing that they offer a further discount after an order is placed. Unnecessary.

April 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Small but holds everything.

I have had a large purse for a longtime which I liked, it was very well laid out but was too big to put into today’s small handbags. I ordered a smaller leather from you hoping it would do all the things a bigger one had done I needn’t have worried it is perfect. I ordered the teal green it is a lovely colour as well. I am very pleased with it and wouldn’t hesitate to recommend Lakeland to anybody.

April 13, 2026
Unprompted review
Rated 4 out of 5 stars

I chose the bag I liked the look of…

I chose the bag I liked the look of with a weave and I wasn't disappointed. The bag and the colour are just what I wanted. My fault really since I didn't look carefully enough at dimensions, but I am finding the bag quite small. It will be perfect for times when I don't need to carry so much.

April 14, 2026
Unprompted review

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