Lambland Reviews 

108
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and outstanding craftsmanship of the sheepskin products, pointing out that items like slippers, rugs, and clothing are remarkably comfortable, warm, and durable for everyday use. Consumers also point out the helpful and knowledgeable staff, noting that purchases often arrive quickly and efficiently without any complications. However, some people mentioned frustrating issues with delivery delays, misplaced parcels, and orders completely failing to arrive by the specified dates. A few reviewers also noted difficulties getting timely customer support responses or reliable tracking updates when experiencing these delivery problems.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting comfort, durability, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made with... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with highly mixed experiences reported by... See more

Order

Customers had ambiguous experiences with order, reflecting a stark contrast in fulfillment. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely lovely company who went above and beyond to sort out my return. I've bought from them for over ten years but my favourite style has been discontinued and I haven't been able to find a repla... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 leather bags. Didn’t arrive by date specified despite Royal Mail saying they had them. Contacted lambland via email and had very quick response saying it was sorted and should be with me asa... See more

Rated 5 out of 5 stars

I have been a Lambland customer for years. We have their sheepskin rugs in nearly every room in the house because they are simply gorgeous. I have always been so impressed by its customer service. It... See more

Rated 5 out of 5 stars

I'm on my second pair now first pair lasted 3 years well made real materials they mould to your feet great around the house also a fair price for the quality keep up the good work


Company details

  1. Shopping & Fashion

Information provided by various external sources

Lambland offer a large range of sheepskin rugs, sheepskin slippers and boots, moccasins and accessories with FREE UK DELIVERY on orders over £50.


Contact info

  • Lundy View 1, EX34 8PY, Mullacott Industrial Estate, United Kingdom

  • lambland.co.uk

4.3

Excellent

TrustScore 4.5 out of 5

108 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(108)

33 reviews in the last 12 months

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Rated 4 out of 5 stars

Excellent customer service

Ordered slippers which did not arrive. Contacted company - and after some difficulty getting hold of them, without delay they forwarded second pair which arrived following day. Happy with quality too. Thank you.

February 11, 2026
Unprompted review
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Rated 5 out of 5 stars

A great British company

I ordered a pair of slippers but there was a problem with the delivery, the fault of Royal Mail, not Lambland. I phoned the company and spoke to Paul who was very helpful, efficient and resolved the issue quickly. The slippers have now arrived and they are absolutely lovely. I really appreciate being able to buy British and know the provenance of the goods. Thank you Lambland.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Long time customer.

I've used lambland many times for belts, wallets and slippers. Great quality and long lasting. The staff are very helpful and knowledgeable about their products.
Most recently I got my sister a pair of the leopard print sheepskin booties and she loves them.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent value…

The sheep skin moccasins I received for Christmas are excellent quality really comfortable and sumptuously warm. According to my wife delivery was super fast. Beautifully handcrafted makes for a fantastic present. Couldn’t be happier exceptional value for money apparently.

December 25, 2025
Unprompted review
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Rated 2 out of 5 stars

Extremely bad customer service

Bought on 26th December and then issued with a tracking number on the 29th no problem there as it was the Christmas period.
Tracking number then issued but had not been posted. Rang on the 6th January and was told a second pair would be sent out. No tracking information this time and no order came. Blamed Royal Mail. Rang again on the 12th January was told another pair were going to be sent and an email with the tracking number would be sent straight away, nothing was sent yet again. Rang again on 13th January and told them they hadn’t sent a tracking number yet again and they said we will refund you while I was on the phone. No refund issued BUT yesterday evening DPD delivered them with a post date of the 12th January.
So eventually I received the goods but the process of constantly ringing (5)them to check the progress and being lied to is disgusting, so in my opinion avoid them when buying……

December 26, 2025
Unprompted review
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Reply from Lambland

Thank you for your review and I sincerely apologise about this, we had a lot of problems with Royal Mail over the Christmas period not scanning parcels into the network so the tracking did not update, this affected a lot of parcels and caused our customers and ourselves a lot of stress. I am pleased to hear the DPD replacement booked on the 12th January did reach you.
If you could kindly provide me with some more details about your order and I would be more than happy to provide you with a discount on your product that you received, as a sorry for the trouble. I hope to hear from you.
Melissa - Sales & Digital Marketing Manager.

Rated 1 out of 5 stars

They never sent my order...twice!

Ordered on 28/12 & order was 'dispatched' but 1 week later the tracking link still said "we're expecting it" & it never updated or moved. Called up on a Monday and asked for another pair to be sent out. I was told this would be done straight away, they weren't 'dispatched' until the Wednesday for some reason? (No rush clearly). This time 'sent' with DPD...3 days later, the parcel has not been received by DPD.

Really bizzare experience and was refunded and told to "keep the slippers free of charge". This would be a kind gesture, but only if they'd actually sent anything!

Ordered from another site, same day dispatch and a DPD tracking link already saying they have the parcel & its coming Monday.

A very odd experience, clearly someone is either making parcels disappear or never actually sending them?

I just wanted the slippers really & after messing around for a fortnight had to buy from elsewhere.

December 28, 2025
Unprompted review
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Reply from Lambland

Thank you for your review and please accept our sincere apologies for the inconvenience caused. Unfortunately during the Christmas period we were informed that Royal Mail were not scanning parcels into the network which meant some parcels showed no tracking updates, this affected some of our deliveries and caused a lot of frustration for both our customers and ourselves. We are reviewing this situation with Royal Mail to ensure it does not happen again, we are sorry that your experience with Lambland did not meet expectations on this occasion but we are glad to hear you did manage to find an alternative product.

Rated 5 out of 5 stars

Wonderful choice of gifts in their Xmas…

Wonderful choice of gifts in their Xmas sale this year with generous discounts, had to exchange one item which was easy and straight forward and arrived in plenty of time for the big day well Done all the team at Lambland Outstanding

December 10, 2025
Unprompted review
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Reply from Lambland

You are very welcome. Thank you for your honest review.

Rated 1 out of 5 stars

DO NOT BUY A DYED RUG from these people.

We purchased a red sheepskin rug to go with our brand new £800 mid-grey carpet after seeing the advert on Ebay. The rug is shown on their advert and website on a light beige carpet looking great. Obviously a suggestion by them of how it might be used. We now have a grey and red carpet. It has litterally dyed our new carpet. It is ruined.
Their response is that, it is my problem because their website says, if you scroll down far enough, "Every effort has been taken to ensure that the backing on this product is colourfast. However, some migration may occur in wear or in wet conditions particularly when used on a lighter material." My brand new wooden floor with a brand new carpet in my centrally heated room is not damp. The rug has never been walked on. If it is colourfast, how come the colour comes off on my fingers when handleing it. I am dumbstruck by their response and attitude towards their customers.

December 16, 2025
Unprompted review
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Reply from Lambland

Thanks for your review.

After reviewing all correspondence, it’s worth noting that the customer initially complained about delivery timeframes while also confirming “I'm not the only person that does not read adds from top to bottom.” However we must make clear that it is a basic expectation the consumers read the product description prior to purchase. The description clearly outlined delivery times and explains that this is a natural, dyed sheepskin product where dye transfer may occur, particularly when used on light-coloured materials.

This information was also provided on a dye-transfer warning label physically attached to the rug, which the customer has acknowledged was present and then proceeded to ignore.

Had the customer taken a moment to ask about suitability before use, we would have advised that the rug is most likely not suitable for placement on a newly fitted, light-coloured carpet. Instead, the warnings were disregarded and responsibility is now being redirected towards us.

This is not a fault, misdescription, or quality issue. All relevant information was clearly provided in advance. Choosing not to read the description, ignoring a warning label, and then blaming the product does not make it defective.

Many Thanks

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Rated 5 out of 5 stars

Absolutely lovely company who went…

Absolutely lovely company who went above and beyond to sort out my return. I've bought from them for over ten years but my favourite style has been discontinued and I haven't been able to find a replacement (yet!) that fits -- but they were ever so helpful and pleasant helping me with my returns. Looking forward to buying from them again.

November 6, 2025
Unprompted review
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Reply from Lambland

Thank you for such a wonderful review, it has been a pleasure dealing with you.

Rated 5 out of 5 stars

Great jumper

I bought a unisex jumper for myself and am really pleased with it. I’ve never had a pure wool sweater before so wasn’t sure what to expect. I love the feel and I love the smell which I will be sad when it wears off.
Thank you Lambland for a beautiful product and I’m sure I will be buying more.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

‘bobble hat’.

Very pleased with my new‘bobble hat’.
Quick delivery…. Reasonably priced. Vibrant colours: love it… especially with the little lambs round the bottom finishing it off.

October 5, 2025
Unprompted review
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Reply from Lambland

Thank you for you a lovely review. I hope you enjoy your hat.

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Rated 5 out of 5 stars

Happy with our purchase

Happy with our purchase. Bought 2 pairs of slippers for use indoors as fed up with heavy sole slippers on the carpet. Super comfortable and excellent service.

May 28, 2025
Unprompted review
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Reply from Lambland

Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

Leather key wallet

Bought a key wallet and am very happy with the item it's far better quality I expected for the price I paid will definitely tell people about this quality company

May 5, 2025
Unprompted review
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Reply from Lambland

Thank you so much!

Rated 5 out of 5 stars

Excellent service...

Whilst Lambland were not able to fulfill my order when I originally placed it, they were true to their word and followed up with me when the stock had come in. Truly a professional company with dedicated staff who are there to provide exceptional customer service - thank you and well done!

April 2, 2025
Unprompted review
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Reply from Lambland

Thank you so much, our team pride themselves on customer service!

Rated 5 out of 5 stars

I can’t fault this company

I can’t fault this company, excellent customer service and a beautiful hand finished pouffe delivered with care. Highly recommended. 🙏

March 19, 2025
Unprompted review
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Reply from Lambland

Thank you so much!

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Rated 5 out of 5 stars

Excellent Service

I have had a pair of Lambland slippers for several years, and I am very happy with them. I now wished to buy a pair of their mules, but my size was not shown on their website. I phoned to enquire about this, and a return call informed me that my size was available. I placed my order there and then; I was not charged for postage, and was told that they would be with me within 3 days. They arrived the following day. The mules are perfect. Everything about the product, and the level of customer service which I received from Lambland, are exemplary.

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Hassle free

Simple ordering process. Kept informed. This is the 2nd Shepherds of Sweden pouffe I have bought from Lambland in the last couple of years. Both were in perfect condition, heavily discounted and standard delivery arrived very quickly, this time by DPD.

February 5, 2025
Unprompted review

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