Lampegiganten.no Reviews 

6,171
TrustScore 4 out of 5

4.0

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Rated 3 out of 5 stars

The products I bought were absolutely good. No complaint here. Good description and good quality. What I do complain about are 2 things: 1) products were wrongly marked "in stock" wich resulted in... See more

Company replied

Rated 5 out of 5 stars

solar lights were ordered and when the came 1 was broken. They replaced the light right away and customer service was so helpful. Unlike some companies you were able to get through to customer service... See more

Rated 4 out of 5 stars

> The lamps look very nice and the lighting effect is good, exactly as I wanted in terms of design. However, installation was more complicated than expected. I didn’t realize that a cable had to be pu... See more

Rated 5 out of 5 stars

Lampen vi bestilte var av veldig god kvalitet og så akkurat ut som på bildene. Super fornøyd!

Company details

  1. Lighting Store

Written by the company

Lampegiganten.no er din nettbutikk for lamper og belysning. Med våre belysningsideer gjør vi ikke bare hjemmet ditt lysere, men også vakrere. Vi tilbyr deg et bredt utvalg av mer enn 400 merker, med lamper og pærer for enhver smak, ethvert behov og ethvert budsjett. På denne måten kan du skape den perfekte lysatmosfæren for enhver anledning og øke trivselen, uavhengig av hvilket rom du befinner deg i. Hos Lampegiganten.no får du kompetent faglig råd og veiledning, uansett om du er privat- eller bedriftskunde. I vår nettbutikk kan du velge mellom fleksible betalingsmåter som f.eks. kredittkort eller PayPal og nyte en utmerket leveringsopplevelse.

Gratis returfrakt og pengene-tilbake-garanti

50 dagers åpent kjøp med gratis returfrakt og pengene-tilbake-garanti

I tillegg til den lovfestede 14-dagers angreretten, tilbyr vi deg en ytterligere refusjonsgaranti for de påfølgende 36 dagene. Det betyr at du kan returnere varer du har mottatt fra oss innen 50 dager ved å sende dem tilbake til oss uten å oppgi noen grunn.

Contact info

4.0

Great

TrustScore 4 out of 5

6K reviews

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4.0

All reviews

(6,171)

1,579 reviews in the last 12 months

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Rated 1 out of 5 stars

I have ordered worth 12000nok lamps and…

I have ordered worth 12000nok lamps and bulb. After two weeks waiting of one pendelamp has never arrived. I sent email since i never had been able to get anyone on telephone. One respond and said she cancel the order on october 18. I was waiting for update in klarna to reduce the price because i want to pay but never happen so i sent mail again and said that i have to pay the item even if it is not send and because it is out of stock and then they will pay me bacck. Now is november 8 i still dont get my money and klarna said that they have not gotten refund from lampegiganten and now makes me very angry. I was suppose to use the money to order bulbs from lampegiganten because i am happy with other order but now i feel like frustrated and not trusting the site again. Nobody response about the refund. That Erica i spoke on email from lampegiganten i dont know if exist or not. I find it hard to trust now. I want my money back!!!!

October 18, 2024
Unprompted review
Rated 1 out of 5 stars

Bad claim routines

Bad claim routines. Half the products where damaged and all the help we got from Customer support was a message to use a webpage that needed a number we did not get from the store.

October 2, 2024
Rated 1 out of 5 stars

Return process is difficult

Return process is difficult, never buy from this company again

August 7, 2024
Unprompted review
Lampegiganten.no logo

Reply from Lampegiganten.no

Kjære kunde,

Tusen takk for at du har tatt deg tid til å gi oss en tilbakemelding på din opplevelse hos oss, vi setter stor pris på både positive og negative tilbakemeldinger slik at vi kan forbedre oss og våre prosesser.

Ditt Lampegiganten team

Rated 1 out of 5 stars

Ordered products never delivered. Useless customer service

The lamp I bought has never been delivered. After a month of useless attempts to get a clarification from the customer service I registered a formal complaint and got a refund. Result - no lamp, month of wasted time and stress, increased price on the same lamp on their website, but I continue receiving mocking junk emails asking “how do I like a newly baught lamp?” and “how many stars do I give to lampegiganten service?”. 1 star is too much, I wish I could give less.

July 1, 2024
Unprompted review
Lampegiganten.no logo

Reply from Lampegiganten.no

Dear Customer,

We are very sorry to hear that you are not satisfied with our customer service. I can see that my colleagues have been in contact with you via e-mail and tried to help you in the best possible way. Feel free to get back to us if we can help you with anything else!

Your Lampegiganten team

Rated 5 out of 5 stars

Excellent customer service and product

solar lights were ordered and when the came 1 was broken. They replaced the light right away and customer service was so helpful. Unlike some companies you were able to get through to customer service quickly and they wete proffesional in their approach to the problem. Solar lights good quality and the light from them is excellent. So good I have now bought 12 and my garden is fully lit up on an evening.

July 26, 2024

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