The products I bought were absolutely good. No complaint here. Good description and good quality. What I do complain about are 2 things: 1) products were wrongly marked "in stock" wich resulted in... See more
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solar lights were ordered and when the came 1 was broken. They replaced the light right away and customer service was so helpful. Unlike some companies you were able to get through to customer service... See more
> The lamps look very nice and the lighting effect is good, exactly as I wanted in terms of design. However, installation was more complicated than expected. I didn’t realize that a cable had to be pu... See more
Lampen vi bestilte var av veldig god kvalitet og så akkurat ut som på bildene. Super fornøyd!
Company details
Written by the company
Lampegiganten.no er din nettbutikk for lamper og belysning. Med våre belysningsideer gjør vi ikke bare hjemmet ditt lysere, men også vakrere. Vi tilbyr deg et bredt utvalg av mer enn 400 merker, med lamper og pærer for enhver smak, ethvert behov og ethvert budsjett. På denne måten kan du skape den perfekte lysatmosfæren for enhver anledning og øke trivselen, uavhengig av hvilket rom du befinner deg i. Hos Lampegiganten.no får du kompetent faglig råd og veiledning, uansett om du er privat- eller bedriftskunde. I vår nettbutikk kan du velge mellom fleksible betalingsmåter som f.eks. kredittkort eller PayPal og nyte en utmerket leveringsopplevelse.
Gratis returfrakt og pengene-tilbake-garanti
50 dagers åpent kjøp med gratis returfrakt og pengene-tilbake-garanti
I tillegg til den lovfestede 14-dagers angreretten, tilbyr vi deg en ytterligere refusjonsgaranti for de påfølgende 36 dagene. Det betyr at du kan returnere varer du har mottatt fra oss innen 50 dager ved å sende dem tilbake til oss uten å oppgi noen grunn.
Contact info
Rabanusstraße 14-16 , 36037, Fulda, Germany
- 23 96 04 30
- info@lampade.it
- lampegiganten.no
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Rask service
December 20, 2023
God service
November 22, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The worst customer support in the…
The worst customer support in the world! Not replying to any of my emails.
October 30, 2023
Reply from Lampegiganten.no
Dear Customer,
You have probably not received any e-mail from us as we cannot find any received e-mail from you.
We will try to get this fixed as soon as possible and we will contact you by e-mail.
Your Lampegiganten team
Messed up delivery address and payment and support. .
This 2/5 rating are for 5 things:
1. The filtering and classifications can be improved.
2. I selected bank transfer in advance payment to get the discount. No feedback that it went OK. After some days I create a support ticket to get that linked and order. Did not get an answer on email, just a "case created". Some days later then got a standard email that order in progress.
3. At last got email about shipment, but when checked PostNord then after a while the status of delivery (at home) were "wrong address". When contacted PN then they said that the sender had to inform about any address change, or deliver it to a pick-up place.
4. I called Lampegiganten support, but not much help there, apparently no easy way to correct an address. Issue were that the field for "extra delivery info" were placed between street address and street number, where apparently on the parcel label the street number were not there.
5. No compensation offered, wasted my time and prolonged delivery time, including this rating explanation.
October 18, 2023
Reply from Lampegiganten.no
Dear Customer,
Thank you very much for taking the time to give us feedback on your experience with us, we greatly appreciate both positive and negative feedback so that we can improve ourselves and our processes.
Your Lampegiganten team
Reply from Lampegiganten.no
Kjære kunde,
Vi er veldig lei for å høre at du ikke er fornøyd med vår kundeservice. Jeg kan se at mine kolleger har vært i kontakt med deg via e-post og forsøkt å hjelpe deg på best mulig måte. Kom gjerne tilbake til oss hvis vi kan hjelpe deg med noe annet!
Ditt Lampegiganten team
I didn't get notifications about…
I didn't get notifications about delivery from PostNord
October 9, 2023
Reply from Lampegiganten.no
Dear Customer,
Based on the tracking, your package is ready for collection at a collection point.
Your Lampegiganten team
Easy to order and delivery was timely.
October 6, 2023
Highly quality
Highly quality, reasonable price and quick delivery. Highly recommend it 👍
October 5, 2023
Better than expected.Super happy.
September 27, 2023
Kjemperask levering!👍
September 13, 2023
Unreliable
Unreliable. Products don´t come as one delivery but separate times and dates. I am still waiting part of my order that nobody seems to know where it is.
August 29, 2023
Reply from Lampegiganten.no
Kjære kunde,
Tusen takk for at du har tatt deg tid til å gi oss en tilbakemelding på din opplevelse hos oss, vi setter stor pris på både positive og negative tilbakemeldinger slik at vi kan forbedre oss og våre prosesser.
Ditt Lampegiganten team
God service
September 1, 2023
Rask levering
September 5, 2023
The lamps fit and work great.
September 5, 2023
Great product.
August 31, 2023
The parcel never came
The parcel never came. Still waiting and postnord cant tell me what happened. receiving this question on what I think of the product that cant be delivered feels almost a mockery.
August 10, 2023
Reply from Lampegiganten.no
Dear Customer,
There can be several reasons why deliveries can be delayed and we are very sorry that you have not yet received your package.
I would recommend contacting PostNord as they are the ones who deliver and who can answer questions regarding the delivery.
https://my.postnord.no/customer-service
If further problems arise, you can send us an e-mail so that we can look into the matter in more detail.
service@lampegiganten.no
Your Lampegiganten team
Reply from Lampegiganten.no
Kjære kunde,
Tusen takk for at du har tatt deg tid til å gi oss en tilbakemelding på din opplevelse hos oss, vi setter stor pris på både positive og negative tilbakemeldinger slik at vi kan forbedre oss og våre prosesser.
Ditt Lampegiganten team
No information about parcel!!!
No information about parcel!!!
After 2 week ,when want cancel order, finally get tracking.
Came with broken box, lamp was defective.
Need fix to used.
July 29, 2023
Reply from Lampegiganten.no
Kjære kunde,
Vi beklager så mye for at du har mottatt et produkt som ikke fungerer som det skal og ulemper det kan ha medført. Dette skal vi forsøke å få fikset så snart som mulig og vi vil ta kontakt med deg per e-post.
Ditt Lampegiganten team
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