All lights received relatively promptly (a few weeks) after ordering (we were in no hurry as it was part of some alteration we were completing) although not all on the same day (there were 3 in separa... See more
Company replied
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Review summary
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Reviews shaping this summary
Absolute SCAM. Product not fit for purpose. External wall light is not IP65 as advertised. Based in China, takes weeks to arrive. Refuse to provide prepaid label for return. Deliberately misleading we... See more
Company replied
Avoid at all the costs they are an absolute disgrace . Customer service is an embarrassment they never reply to your e mails even promoting as 24/7 . Their website is misleading it’s not UK based. Goo... See more
Company replied
If you want lights within 3 weeks do not use this company, its just a front for cheap Chinese lighting, ordered 6 lamps, first arrived after a week, then two more a week later, not as shown on the s... See more
Company replied
2.9
Average
708 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Total Waste of £120
Total Waste of £120 – Unsafe and Unreliable
I bought two of these lamps and it’s the worst money I’ve ever spent. One completely stopped working after less than two months. The build quality is shocking; components appear to be glued on rather than properly secured, which is a major safety concern for anything hanging from a ceiling. Neither is fit for purpose. Avoid these and buy from a reputable brand that actually lasts.
February 23, 2025
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for taking the time to share your feedback.
Safety and product quality are our top priorities, and we deeply regret that your experience did not meet those standards. We take your concerns seriously, especially regarding the safety and reliability of the products you received.
To resolve this matter, we would appreciate the opportunity to investigate further. Could you please provide us with your order details or photos of the issues you’ve encountered? We would like to offer a replacement or a refund for the faulty lamps, depending on your preference.
Thank you for your patience, and we look forward to resolving this issue as quickly as possible.
Best regards,
Lampsmodern Customer Support Team
I really wouldn't recommend this…
I really wouldn't recommend this company. I've tried numerous times to contact them to enquire about delivery information but they just ignore my emails and don't even acknowledge receipt. There's no phone number available so email is the only form of contact. Dreadful customer service. I have now cancelled my order so will see what happens. Dreadful!!
February 22, 2026
Unprompted review
Reply from Lampsmodern
Hello,
I am deeply sorry to learn about your experience and completely understand your frustration. This is not the level of service we strive to provide, and I sincerely apologize for not replying to your email promptly. We value every customer and would never want you to feel neglected.
Please send me your order number, and I will process your cancellation request immediately and strive to improve our future communication. If you need any assistance, or would like to give us another chance in the future, please feel free to contact us.
Apologizes again for the inconvenience caused.
Sincerely,
Lampsmodern Customer Support Team
A stunning light ✨
A stunning light ✨ I’m so pleased with my new ceiling light for my bedroom, it’s high quality and adds such a luxurious feel to my bedroom. It was easy to install and completely elevated the look of my bedroom. Delivery was speedy and smooth and the item was well packaged. - Thank you Lamps Modern ✨
February 16, 2026
Unprompted review
Reply from Lampsmodern
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re loving your new ceiling light and that it has added such a luxurious touch to your bedroom. It’s always great to know our products are making a difference in your space!
We truly appreciate your kind words and your support. If you ever need anything else, don’t hesitate to reach out. Enjoy your beautifully upgraded bedroom! ✨
Best regards,
Lampsmodern Customer Support Team
Avoid at all the costs they are a DISGRACE
Avoid at all the costs they are an absolute disgrace . Customer service is an embarrassment they never reply to your e mails even promoting as 24/7 . Their website is misleading it’s not UK based. Goods are shipped from China. Tracking number they provide does not work. We are just going legal with our bank in order to get our order LPUK 35056 refunded . Please avoid and name and shame on all social media
February 20, 2026
Unprompted review
Reply from Lampsmodern
Hello,
I am deeply sorry to learn of your unpleasant experience and completely understand your frustration. Clearly, we failed to provide the service you deserved, and I sincerely apologize for that.
Your feedback is crucial, and we will process your refund immediately. We very much hope to have the opportunity to make amends for this shortcoming.
Again, we apologize for the inconvenience caused and sincerely thank you for your patience.
Sincerely,
Lampsmodern Customer Support Team
Beware this is Tat from China
Beware, this is not the UK company it pretends to be. You will receive cheap tat from China, which is definitely not what you think you are paying for (which is not cheap). When you try to return it to them you are given an address in China to send it back to. There is nothing in their refund policy that states this. I would avoid at all cost unless you are prepared to be ripped off.
In response to the reply they have added to my review, you will see replies on reviews from this company making out they would like to help resolve situations and it is not their intention to mislead consumers etc. Yes it is otherwise they wouldn’t continue to be ripping us off. I have emailed them several times and have received no reply so what they have written below is more lies.
February 9, 2026
Unprompted review
Reply from Lampsmodern
Hi,
I sincerely apologize for the confusion and any inconvenience caused by the return process. I will escalate this issue immediately to ensure better clarity in our policies moving forward.
If you are still looking for assistance with your order or refund, please let us know, and we’ll do our best to help resolve this situation as quickly as possible.
Thank you for your feedback, and again, I apologize for the frustration you’ve faced.
Best regards,
Lampsmodern Customer Support Team
Wish I'd checked trust pilot before…
Wish I'd checked trust pilot before ordering. As others have mentioned, the order has taken weeks to arrive from China. I ordered 2 lights, one box was damaged upon delivery, the other still hasn't been arrived 2 and a half weeks after ordering.
The light that I paid £160 for is bare minimum, the wiring awful and inadequate, and the quality terrible, missing screws. I've emailed about returning it for a refund but haven't heard any response from their customer service.
Guess I'll be charging it back via my credit card and they can deal with it👍
My order number is Order LPUK34679 if you could reach out to resolve this.
February 17, 2026
Unprompted review
Reply from Lampsmodern
Hi,
I’m truly sorry to hear about your experience, and I completely understand your frustration. This is definitely not the level of service we aim to provide, and I sincerely apologize for the issues you’ve encountered with both the delivery and the product quality.
To help resolve this as quickly as possible, could you please provide your order number? I’ll ensure that your request for a refund is processed immediately, and we’ll work to make this right for you.
Thank you for bringing this to our attention, and I’m sorry for any inconvenience caused. We’ll make sure to handle this promptly.
Best regards,
Lampsmodern Customer Support Team
I ordered two Modern Round LED Ceiling…
I ordered two Modern Round LED Ceiling Lights. Delivery was fast and the light themselves are great quality, modern design, bright and affordably priced. Pleased with these lights and would definitely order from Lamps modern again. Thank you.
February 9, 2026
Unprompted review
Reply from Lampsmodern
Hi,
Thank you so much for your kind feedback! We’re thrilled to hear that you’re happy with the Modern Round LED Ceiling Lights and that they’ve added the perfect touch to your space.
We truly appreciate your support and would love to serve you again in the future. If you ever need anything else, don’t hesitate to reach out.
Thanks again, and enjoy your beautiful new lights! ✨
Best regards,
Lampsmodern Customer Support Team
Poor Customer Service
Two of the three lights I ordered were unavailable, I chose other ones and had no reply after 9 days. I now realise it is a drop-shipping site, they do not have a warehouse or indeed even know what is in stock. Everything comes from China, not very well packaged. I am waiting until my 30 days are up (next week) then I will start a claim with my credit card company to get a refund.
February 19, 2026
Unprompted review
Reply from Lampsmodern
Hi,
I’m truly sorry to hear about your experience, and I completely understand your frustration. It’s clear that we have fallen short in meeting your expectations, and I sincerely apologize for the delay and lack of communication regarding your order.
I’ll personally ensure that your concerns are escalated and that we address this situation promptly. We want to make things right and ensure you are satisfied with your experience.
Again, I’m sorry for the inconvenience, and I appreciate your patience.
Best regards,
Lampsmodern Customer Support Team
Save your money and buy elsewhere
Purchased thinking this was a uk based business as it appears to be, turns out that everything is sent from china and takes 2 weeks + to arrive, extremely dissatisfied with the light I have paid £130.00 for and requested to return for a refund, had no reply to numerous e mails ? Avoid this business like the plague. !
January 28, 2026
Unprompted review
Reply from Lampsmodern
Hi,
I’m really sorry to hear about your experience, and I completely understand your frustration.
I’ll make sure to address your return request and ensure that we assist you with the refund process right away.
Thank you for bringing this to our attention, and again, I apologize for the inconvenience.
Best regards,
Lampsmodern Customer Support Team
This cheap Chinese product is unsafe…
This cheap Chinese product is unsafe and has no certification. I requested a refund but never received my money back
July 7, 2025
Unprompted review
Reply from Lampsmodern
Hi,
I’m very sorry to hear about your concerns, and I appreciate you bringing this to our attention. I can assure you that all of our products go through proper safety certification processes to ensure they meet the required standards. Your safety is very important to us, and we take these matters seriously.
I’m also sorry to hear that you haven’t received your refund yet. We will investigate and make sure your refund is processed as soon as possible?
Thank you for your patience, and I apologize for the inconvenience.
Best regards,
Lampsmodern Customer Support Team
I have very positive impressions of…
I have very positive impressions of Lampsmodern.
I ordered a ceiling light, but unfortunately, I received the wrong colour.
I contacted customer service and was pleasantly surprised by their response. They refunded me the full amount without asking me to return the light.
This level of trust and customer care was unexpected and very pleasant.
I highly recommend Lampsmodern for their excellent customer service and professionalism.
February 5, 2026
Unprompted review
Reply from Lampsmodern
Hi,
Thank you so much for your kind words! We always aim to make things right for our customers, and it’s wonderful to know that we were able to resolve your issue quickly and to your satisfaction.
We truly appreciate your recommendation and your trust in us. If you ever need anything else in the future, don’t hesitate to reach out—we’d love to assist you again!
Thanks again for your support! 🌟
Best regards,
Lampsmodern Customer Support Team
Shocking company
Shocking company , light was not fit for purpose, still waiting on them to give me a return address for the light they sent me . DO NOT USE THIS COMPANY
Update; Finally recieved return address in China ,but I refused to send at my cost so they replied saying if I disposed of it with photographic evidence they would then refund me .
Having sent them the evidence they are now not responding to any of my emails.
Cant say im surprised to be honest .Now pursuing the refund via my bank .
Finally received refund after numerous emails , sadly I feel if hadn't persuaded this refund I wouldn't of recieved it .
February 12, 2026
Unprompted review
Reply from Lampsmodern
Hi,
I’m really sorry to hear about your experience, and I completely understand your frustration. This is not the level of service we want to provide, and I sincerely apologize for the delays and lack of communication regarding your return and refund.
Please rest assured that I’ll escalate this issue to ensure it’s addressed immediately. I will personally look into this and ensure that your refund is processed as soon as possible.
I appreciate your patience, and I’m truly sorry for the inconvenience this has caused.
Best regards,
Lampsmodern Customer Support Team
Do not purchase!
Absolutely awful company selling cheap rubbish. Not based in the UK as the website claims, shipped from China. Nothing like the website pictures, extremely poor quality with very dangerous wiring causing a high fire risk. Won’t respond to emails. Beware do not purchase from these scammers
January 19, 2026
Unprompted review
Reply from Lampsmodern
Hi,
I’m really sorry to hear about the issues you’ve encountered, and I understand your frustration. I can assure you that all of our products meet safety standards and are properly certified for use, including compliance with British safety requirements.
It’s disappointing to hear that your experience has not been up to standard, and I sincerely apologize for the damage to your order. I will personally assist you with resolving this matter as quickly as possible.
Thank you for bringing this to our attention, and I apologize again for any inconvenience caused.
Best regards,
Lampsmodern Customer Support Team
AVOID SCAMMERS!!!!
Do not buy from this company. Extremely poor quality, nothing like the pictures, cheap flimsy materials that arrived dented scratched and broken. Wiring does not meet British safety requirements confirmed by a qualified electrician. Ignoring emails. Based in China scamming customers. AVOID!!!
January 23, 2026
Unprompted review
Reply from Lampsmodern
Hi,
I’m really sorry to hear about the issues you’ve encountered, and I understand your frustration. I can assure you that all of our products meet safety standards and are properly certified for use, including compliance with British safety requirements.
It’s disappointing to hear that your experience has not been up to standard, and I sincerely apologize for the damage to your order. I will personally assist you with resolving this matter as quickly as possible.
Thank you for bringing this to our attention, and I apologize again for any inconvenience caused.
Best regards,
Lampsmodern Customer Support Team
Happy with our bird light!
Our light took longer than expected but customer service did reply promptly with the shipping information when I asked, and the light turned up well packed.
It’s now up in our new kitchen and we love it!
February 1, 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you so much for taking the time to share your feedback — we truly appreciate it.
We’re delighted to hear that you’re happy with your bird light and that it looks great in your new kitchen! We’re also glad the packaging and our customer service met your expectations, even though the delivery took a little longer than anticipated.
Your kind words mean a lot to our team. If you need any assistance in the future or are looking for another piece, we’d be more than happy to help.
Warm regards
Customer service
In September 2024 I purchased two minimalism round LED ceiling lights, size 45cm & a size 30cm.
They were easy to fit due to the lightweight ceiling mount which the main body then slid onto. Quick and simple! They looked stylish and very bright.
Sadly, earlier this month the main light (45cm) stopped working, outside the guarantee window.
I contacted Lampsmodern about replacing the LED lights. After several emails from customer services they very kindly offered me a free replacement! I certainly didn’t expect that but I am one very happy customer. In my experience their customer service has been excellent, thank you.
January 21, 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you so much for taking the time to share such a detailed and thoughtful review.
We’re really pleased to hear that you found the lights easy to install and that they suited your space so well. While we’re sorry to hear that the larger light stopped working, we’re very glad we could help and that the replacement solution met your expectations.
Your kind words about our customer service truly mean a lot to our team — it’s exactly the experience we aim to provide. Thank you again for your trust and support.
If you ever need assistance in the future, please don’t hesitate to reach out.
Warm regards
Wants 5 star review before replacing faulty parts
Purchase process and delivery were fine, however do not expect the products to last. Two out of three lights I purchased have stopped working at 18-20 months.
When I raised this they suggested to replace the LED drivers, and said they could send me the parts but only after I have left a 5 star trust pilot review. I am leaving this review instead.
January 26, 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you for your feedback. We are sorry to hear about the issues you've encountered with the lights.
Our priority is always to provide a solution that works for you. Please note that we do not require a review in exchange for providing aftersales support, and we regret if this was communicated in a way that caused confusion.
We are more than happy to proceed with sending the replacement LED drivers and any other necessary parts, regardless of review status. We value your satisfaction, and we are committed to resolving this matter as quickly as possible.
Please let us know if you'd still like to receive the replacement parts, and we will process this immediately.
Kind regard
SCAM company, SCAM products
Purchased lights at the end of November. Waited 3 weeks for delivery. 6 arrived damaged. They said on 27th December they would refund me. It's 24th January now, and still haven't received the refund. Have sent 16 emails following up. Its now 24th January. I am still waiting for 6 items from my order be delivered, the claim to have delivered them, but can't provide details of a signature or where they were delivered to. The other 7 lights I ordered that arrived are terrible quality- they advertise free returns but send no label, they try to get you to pay for the return, offered me to keep them with a discount. Said no thanks, eventually they said they would send the returns label to me but still no labels. Has been going on for 2 months now. Company presents as being UK based, false advertising, its based in China. They owe me £935.86. Disgusting customer service. Does not even deserve 1 star
November 30, 2025
Unprompted review
Reply from Lampsmodern
Hello,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide.
To allow us to investigate this matter thoroughly and resolve it as quickly as possible, could you please provide your order number? Once we have this, we will immediately check the refund status, delivery records, and return arrangements with our logistics and finance teams.
We genuinely want to get this resolved for you and appreciate your cooperation.
Kind regards
Aftersales support
Fantastic Aftercare service and support by the team, I had an issue with one of my purchases and they helped immediately. Brilliant, will definitely be purchasing more from them.
January 23, 2026
Unprompted review
Reply from Lampsmodern
Hi,
Thank you so much for your kind words and wonderful feedback!
We’re really pleased to hear that our aftersales team was able to help resolve the issue quickly. Providing reliable support and a smooth experience is always our top priority.
Your trust and support truly mean a lot to us, and we look forward to serving you again in the future.
Kind Regards
Trick people
Trick people. They have an .co.uk website but they products are holding "overseas" (which means in China). No delivery date is shown during your shopping. Maybe my mistake for trusting the wrong people
January 19, 2026
Unprompted review
Reply from Lampsmodern
Hello,
We’re genuinely sorry to read your comments and understand why you feel frustrated.
We want to reassure you that there is no intention to mislead. While our website uses a .co.uk domain, some of our products are shipped from overseas warehouses, which helps us offer a wider range of designs.
We completely understand that this was a time-sensitive purchase, and in that context, the delay has understandably made the experience feel unacceptable. For that, we sincerely apologise.
Our intention now is to resolve this fairly.Please let us know how you would like to proceed, and we will prioritise your case.
Kind regards
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