All lights received relatively promptly (a few weeks) after ordering (we were in no hurry as it was part of some alteration we were completing) although not all on the same day (there were 3 in separa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolute SCAM. Product not fit for purpose. External wall light is not IP65 as advertised. Based in China, takes weeks to arrive. Refuse to provide prepaid label for return. Deliberately misleading we... See more
Company replied
Avoid at all the costs they are an absolute disgrace . Customer service is an embarrassment they never reply to your e mails even promoting as 24/7 . Their website is misleading it’s not UK based. Goo... See more
Company replied
If you want lights within 3 weeks do not use this company, its just a front for cheap Chinese lighting, ordered 6 lamps, first arrived after a week, then two more a week later, not as shown on the s... See more
Company replied
2.9
Average
708 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shipping from China
There is no indication whatsoever that this is a Chinese company with all products shipping from China. 2 weeks on I’m still waiting for the product to arrive. As the purchase was time sensitive it has proved a complete waste of money
January 21, 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you for your message, and we’re truly sorry for the frustration and disappointment this has caused.
We completely understand how upsetting this is—especially as your purchase was time-sensitive. We apologise that the delivery timeframe did not meet your expectations and that the shipping origin was not made clear enough at the time of purchase. Your feedback on this is taken very seriously, and we are already reviewing how this information is displayed to avoid similar situations in the future.
As your order is shipping internationally, delivery can take 7–12 working days, and occasional delays may occur during transit or customs processing. That said, we understand this does not help in your specific situation, and we’re genuinely sorry for the inconvenience caused.
Discuss a suitable goodwill solution if the parcel is already close to delivery.
Please let us know how you would like to proceed, and we will prioritise your case immediately.
Once again, our sincere apologies for your experience, and thank you for giving us the opportunity to address this.
Kind regards
Poor quality good but refunded after chasing.
If I could give 0 stars I would. Do not order from this site. Items are of very poor quality and take ages to come from China. Still unable to organise a return or get a refund for a light we ordered from them on 6th Dec. I have unboxed this again to show our electrician and cut my finger on the sharp puncture holes in the metal! Our electrician would refuse to fit this, if it was ok to fit. This light is not fit for purpose and is dangerous. Order No LPUK32488. Updated - Now refunded. Thank you.
December 6, 2025
Unprompted review
Reply from Lampsmodern
Hi,
We’re sorry to hear about your experience.
To help us investigate and resolve this properly, could you please share your order number?
Once we have it, we’ll look into this for you as a priority.
Kind regards
Great light fittings
We bought two light fittings from lampsmodern and couldn't be happier with them. They arrived when expected and looks great.
Customer service has been excellent, really helpful and friendly. Highly recommend.
January 12, 2026
Unprompted review
Reply from Lampsmodern
Hi,
Thank you very much for your kind feedback and recommendation.
We’re delighted to hear that you’re happy with the light fittings and our customer service.
It truly means a lot to our team.
Kind regards
Scammer - do not order
Places an order and then realised the long delivery/ service and the bad reviews so under CCA act and distance selling rules cancelled it the next day via email, had an immediate response offering 10% refund if I kept it, I responded rejecting and requesting a full refund and the they ignored all messages - will now do a call back by my bank and advise them they are a scam. Banks should refuse the a card merchant account so the cannot operate and I will
Pursue this with the card service provider
January 9, 2026
Unprompted review
Reply from Lampsmodern
Hi,
We’re sorry to read this review.
Your cancellation request was received and handled in line with our order processing policy. We did respond to your initial message and offered available options at that time. We do not ignore customer communications, and we categorically deny any suggestion of scamming.
Kind regards
Poor
Light fittings were delayed and took over 4 weeks to arrived, when they did arrive one was damaged - I have requested a return for all 3 as they were bought to match and have been told that I must pay the shipping costs to China
December 15, 2025
Unprompted review
Reply from Lampsmodern
Hi,
We’re sorry to hear about your experience.
Some orders are shipped from overseas, and delivery times can occasionally be affected by customs or peak periods. We apologise for the delay.
For damaged items, we normally offer a replacement or refund without requiring a return. Return shipping was discussed in this case because the request was to return all items, including those not reported as faulty, which falls under our returns policy.
We’re happy to review the case again if you contact us with your order number.
Kind regards
Terrible company to deal with
Terrible company to deal with. Products look and feel cheap. Any issues with product or returns you have to pay for delivery/ return to CHINA....
January 9, 2026
Unprompted review
Reply from Lampsmodern
Hi,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
We’re sorry if the product did not meet your expectations in terms of feel or quality. We work with multiple factories and continuously improve materials and finishes based on customer feedback.
Regarding returns, we’d like to clarify that returns are not always required to be sent back to China. In many cases—especially for faulty, damaged, or incorrectly sent items—we offer local solutions such as replacements, partial or full refunds without return, depending on the situation.
We’re genuinely sorry if this was not clearly explained or if our support did not meet your expectations. We would welcome the opportunity to review your specific case and see if there’s anything we can still do to help.
Please feel free to contact our customer service team with your order number so we can look into this further.
Kind regards
Stay away...Very poor quality products…
Stay away...Very poor quality products at very high prices. All the pictures and descriptions are misleading and pretty sure all the product reviews are fake on their website. They sold me outside lights (IP65) and what I got was was under canopy lights that can't be used outside. The other ones are just very poor quality and need assembly with no instructions that took hours as the parts was so bad.
January 1, 2026
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for sharing your experience. We’re sorry to hear you were disappointed with the products received.
All outdoor lights are classified based on standard IP ratings, and suitability depends on the specific installation environment (e.g. fully exposed vs. under canopy), which we’re always happy to clarify before purchase.
Assembly requirements are listed on the product page, and we regret if the instructions or finish did not meet your expectations.
Your feedback has been noted and will be reviewed to help us improve product information and quality control.
Kind Regards
They are not UK Based
I purchased a light as a gift for Christmas . Delivery was quite slow but it did eventually arrive. Unfortunately the light doesnt fit the space so I contacted the company to request a refund and return the item, they offered to give me a 20% discount instead of returning the item for full refund, I replied to accept their offer. The main reason for my poor score is the fact they give the impression on their website they are UK based but in actual fact are in China. The cost to return the goods doesnt justify. I am sorely disappointed. Trading standard should do something about their google meta description which states
Lampsmodern UK
LampsModern – UK's premium modern lighting fixtures. Shop modern led ceiling light, modern lights for hallway, wall lamps & pendant lighting with free UK ..
A light that cost me £113 will cost £60 to return so they know most people wont do that.
January 7, 2026
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for your feedback, and we’re sorry to hear about your disappointment.
As outlined in our returns policy, international return shipping costs are the customer’s responsibility, which is why we offered a 20% goodwill refund as an alternative to avoid high return fees, and this was accepted.
LampsModern UK operates as a UK-facing online store, with products manufactured and shipped from overseas, and we apologise if this was not sufficiently clear.
We appreciate your comments and will use them to improve transparency moving forward.
Kind Regards
Do not trust this company
Delivery time was fairly long but it was over the Christmas period. However, the lights are of a very poor quality, so bad couldn't be used. I wouldn't trust the safety of the product as they couldn't even fit a few screws.
When I asked about returning the lights they requested I complete a survey which I did and I've now emailed them 3 times asking for a returns label. I have a very bad feeling that I'm going to struggle to return them and get a refund.
Avoid.
January 5, 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience has been disappointing.
We would like to clarify that all of our products undergo quality inspection before dispatch, and we take product safety very seriously. The issue you mentioned regarding screws is not representative of our standard, and we’re always happy to review any specific concerns raised.
Regarding the return process, the form you were asked to complete is part of our standard procedure to ensure returns are handled correctly and efficiently — it is not intended to delay or prevent refunds. We apologise if our response time did not meet your expectations during the holiday period.
Please rest assured that we do not avoid returns or refunds. If you contact us again with your order number, we will prioritise your case and ensure the return is arranged in line with our policy.
We appreciate your feedback, as it helps us improve both our products and our service.
Kind regards
Very poor quality...
I got the impression this was an UK based company (.co.UK) but it appears the be entirely in China so long delivery wait as others have mentioned. When the lamp arrive I was very disappointed with the quality, cheap materials and all very flimsy - if I had paid half the amount I would still have been overcharged. Having fitted the lamp the night light would not turn off so emailed them twice for advice and have been totally ignored! Stay clear!!
9/1/26 - just an update of this dreadful company. After various communications they offered me a replacement unit which I accepted as a reasonable conclusion to this situation only for them to withdraw the offer as they said (from China) that the lamp was working as it should!!!
December 12, 2025
Unprompted review
Reply from Lampsmodern
Dear Customer,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and apologise for any frustration caused.
We would genuinely like to look into this matter, including the issue with the night light and your previous emails. Could you please provide your order number so we can locate your order and assist you properly?
We take all concerns seriously and would appreciate the opportunity to review this and help resolve it for you.
Kind regards
Product quality and after sales support
. Great product for the price, excellent and very helpful customer service. Based in China so expect shipping to take time however.
November 29, 2025
Unprompted review
Reply from Lampsmodern
Hello,
Thank you very much for your kind feedback!
We’re delighted to hear that you’re happy with the product quality and found our customer service helpful. We also really appreciate your understanding regarding the shipping time — while our products are manufactured and shipped from overseas, we always do our best to keep customers informed and supported throughout the process.
Thank you again for your support, and we hope to assist you again in the future.
Kind regards
Avoid!
Purchased a ceiling light which stated it was glass & iron but what they sent was cheap, scratched plastic. When I emailed they didn't acknowledge the fact that the material is wrong or what i was saying and just went straight to trying to get me to keep it and only offered 10% refund (which i accepted to be done with them) which is ridiculous considering the cost of the item or a return which of course I would have to pay even more for. Looking at other reviews they seem to be doing this to others which feels very scammy.
Order number LPUK32557
I would not buy from this website again.
December 26, 2025
Unprompted review
Reply from Lampsmodern
Dear Customer,
Thank you for taking the time to share your feedback. We’re very sorry to hear that you were disappointed with the product you received and with how the situation was handled.
We take concerns about product description and materials very seriously and would genuinely like to review this case properly. If you’re willing, could you please provide your order number so we can look into the details and check this against the product specification and our quality records?
Our intention is never to mislead customers, and we would appreciate the opportunity to investigate this further and see how we can address your concerns appropriately.
Kind regards
Do not order from this Chinese company
Do not order from this Chinese company. My light is a health hazard with multiple pointed screw ends sticking out of the top of the flat top of the light. The light is of the poorest quality I have ever seen. I am not getting anywhere with customer service who are asking me to keep it for a 10% refund when I have clearly stated the issue with it and requested a full refund. They have also pointed out that it is expensive to return the product due to personal preference. This isn't about personal preference. It is about receiving a product that will cause harm and that bears little resemblance to the picture on the website. You certainly do not see the multiple screw ends sticking out of the top of it in those pictures.
I must give the company their due. They did investigate my issue and advised me to take photos of the disposal of the light pending a full refund. I went to the local tip, took multiple photos of the disposal and have received a full refund.
January 1, 2026
Unprompted review
Reply from Lampsmodern
Dear Customer,
Thank you for raising your concerns. We’re very sorry to hear about your experience and take product safety issues extremely seriously.
What you’ve described is certainly not acceptable, and we would like to investigate this matter properly. Could you please provide your order number so we can locate your order and review the issue in detail with our technical and quality teams?
We want to be clear that any report of a potential safety hazard is not treated as a matter of personal preference, and we would appreciate the opportunity to assess this and work towards an appropriate resolution.
We look forward to your reply so we can assist you further.
Kind regards
Lampsmodern UK is a scam
Lampsmodern UK is not a genuine UK business, despite appearances; it's a misleading website that takes orders in the UK but ships directly from China, leading to long waits, poor quality, and difficulty with returns. Long-winded “Customer Service” emails are clearly written by AI bots. Goods failed to arrive.
November 16, 2025
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand your concerns.
We would genuinely like to look into this matter and resolve it properly. Could you please provide your order number so we can review the shipment status and address your case in detail?
We take delivery issues and product quality concerns seriously, and we’re always committed to resolving them fairly.
We look forward to your reply and the opportunity to assist you further.
Kind regards
Very disappointing experience
I had a very disappointing experience with this store. I placed my order on 9th November and waited over six weeks for delivery. During this time, I contacted customer service multiple times and was repeatedly told that the item had been shipped, but the tracking number provided did not work and no valid update was ever given.
Because of the extremely long delay, I was forced to buy an alternative product elsewhere, which resulted in additional costs for me. When I requested a refund, my request was ignored or avoided, and I was informed that the order could not be cancelled even though I still had not received the item.
In the end, I was offered only a 20% refund, which I find completely inadequate given the length of the delay and the inconvenience caused.
Communication was poor, responses were generic and unhelpful, and no real effort was made to resolve the issue fairly. I would not recommend this store due to unreliable delivery, lack of transparency, and very poor customer service.
December 20, 2025
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for sharing your feedback, and we sincerely apologise for the disappointing experience you’ve had. We fully understand your frustration, and this is not the standard of service we aim to provide.
To help us resolve this matter, could you please provide your order number? Once we have this information, we will look into your case more thoroughly and do everything we can to address your concerns.
We truly value your business and would like to make things right. We appreciate your patience and look forward to resolving this to your satisfaction.
Kind regards
Cheap products from China, nightmare returns process
Their website gives the impression that this is a UK-based business; however, the products are shipped from overseas (China).
The order took a couple of weeks to arrive, and when it did, the lights did not look worth the price we had paid. I wanted to return them, but was repeatedly met with offers of partial refunds or discounts to keep the items instead. At one point, after mentioning that we had already installed alternative lights, they even suggested I might have another room to use their product in.
After repeatedly insisting on initiating a return, I was eventually given a return address in China. Returning the items with tracked delivery would cost around £100.
Their returns page makes no mention of items needing to be returned overseas, which I feel is very misleading. Despite raising this concern, they have refused to offer any alternative solution. As a result, I have had to raise a dispute with my credit card provider in the hope that they can resolve the issue.
December 23, 2025
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for taking the time to share your experience. We are genuinely sorry to hear that you were disappointed with the products and the return process, and we understand how frustrating this situation has been for you.
We would like to clarify that while we operate and serve customers in the UK, our products are manufactured and shipped directly from our overseas factory. This allows us to offer a wider range of designs; however, we understand that this may not have been as clear as it should have been, and we appreciate your feedback regarding how this information is presented on our website.
Regarding the return process, our team offered alternative solutions such as partial refunds or discounts in an effort to help reduce the inconvenience and cost of an international return. These suggestions were intended as optional solutions only, not to pressure you into keeping the items, and we are sorry if they came across that way.
As our return address is located overseas, the return shipping cost can unfortunately be high. We understand your concern, and we acknowledge that this may not meet your expectations. We are continuously reviewing our policies and website wording to make this clearer for future customers.
We respect your decision to raise a dispute with your credit card provider and will cooperate fully should we be contacted by them. If you would still like us to review the situation again directly and see whether an alternative resolution can be reached, please feel free to contact us — we remain open to finding a fair solution where possible.
Once again, we sincerely apologise for the inconvenience caused and thank you for bringing this matter to our attention.
Kind regards
Scam website
asked to cancel my order due to extremely long lead times. Conveniently, I was then told the item had already shipped, which I do not believe given the earlier delays.
The business operates under a .co.uk website, which I find misleading. Based on my experience, the site raises serious concerns and feels like a scam. I would advise others to be cautious
November 20, 2025
Unprompted review
Reply from Lampsmodern
Hello,
Thank you for sharing your feedback. We’re sorry to hear about your frustration and would like to clarify a few points.
Your order was dispatched before the cancellation request was received, which is why cancellation was no longer possible at that stage. The shipment status can be verified via the tracking information provided, and delays prior to dispatch do not mean an item has not shipped once it has been handed to the courier.
Regarding our website, we operate legally and transparently, and our .co.uk domain reflects that we serve UK customers, not that all goods are manufactured or stored in the UK. This information is also stated in our policies.
We strongly refute the suggestion that this is a scam. We have fulfilled thousands of orders and provide customer support, tracking, and after-sales service for all purchases.
If you would like us to review your specific order again or assist once delivery is completed, we invite you to contact us directly so we can resolve this properly.
Kind regards,
Lampsmodern Customer Support Team
No Delivery Date or Reply
I placed an order dated 1st December order number LPUK32204 and got a confirmation reply
However, over 2 weeks later I am still awaiting a delivery date and have sent 3 emails without a reply
Absolutely terrible
December 16, 2025
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for your feedback, and we’re very sorry for the frustration this has caused.
We sincerely apologise for the lack of timely replies — this is not the level of service we aim to provide. We have now checked your order LPUK32204 and can confirm that it is currently in transit, and our team is actively following up on the delivery status.
Please rest assured that we do not ignore customer enquiries. Unfortunately, during busy periods responses can be delayed, but we understand how disappointing this is and are sorry for the inconvenience.
We will contact you directly by email with a clear update on the delivery status as soon as possible. If there are any further issues, we will ensure an appropriate solution is provided.
Thank you for bringing this to our attention.
Kind regards
Love the lights and Great customer service
Was apprehensive about the experience of the customer service when purchased the lights from Lampsmodern. However, customer service was surpisely good. Replied and responded to my requests and questions efficiently.
Lights we purchased were beautiful, return and exchang were arranged in a very easy and convenient way!
Will recommend this company!
December 15, 2025
Unprompted review
Reply from Lampsmodern
Hi,
Thank you so much for your kind words and for taking the time to share your experience with us.
We’re really pleased to hear that our customer service exceeded your expectations and that you were happy with both the lights and the support you received. It’s great to know the return and exchange process was smooth and convenient for you.
Your recommendation truly means a lot to us, and we look forward to assisting you again in the future.
Warm regards
The website looks and feels like a uk…
The website looks and feels like a uk based company, so very misleading as the products take ages to be delivered.
It took a month for my lights to be delivered (1 out of 2), and it came damaged, delivered by DPD the box was opened on one end, the end of the light bar was damaged and won't screw back on, this part was loose inside the box with no adequate packaging, so was rolling around causing scratches and marks on the light, the plastic bag the light was put in was a dirty plastic bag which looked like it was used many times.
There's no phone number for you to call, only one email address, I've emailed them and went on the live chat which no one answers.
Waiting a month and my other light has gone awol with no updates whatsoever.
I'm going to assume this has gone missing, will now contact my credit card company to refund me.
Very disappointed having waited so long to receive a faulty product.
I can't believe they think it's ok to send the item like this.
They say they have 24/7 customer service but I've not had any response hence why I put my review here.
The quality of the product is not what I expected, I have bought many lights and this has got to be the worse quality and worse packaged, especially when being sent from so far away.
December 13, 2025
Unprompted review
Reply from Lampsmodern
Dear Customer,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and understand how frustrating this must have been.
We would very much like to investigate this matter properly and resolve it for you, including the delivery delay, the damaged item you received, and the missing light you mentioned. However, at the moment we are unable to locate your order in our system, as no order number or purchase details were included in your review.
Could you please contact us directly by email and provide your order number (or the email address used when placing the order)? Once we have this information, our support team will be able to review the case, check the shipping status, and offer an appropriate solution as soon as possible.
Regarding your concerns:
We sincerely apologise if the delivery time did not meet your expectations.
We are also very concerned about the condition in which the item arrived, as this does not meet our packaging or quality standards.
Our customer service team does respond to all enquiries in order, and we regret if you did not receive a timely reply during this period.
Please rest assured that we do not ignore customer messages, and we are committed to resolving genuine issues fairly once we can identify the order.
We hope you will allow us the opportunity to assist you and make this right.
Kind regards
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