LDS Drainage Services Reviews 264

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent, prompt, and efficient service. Many highlight the professionalism and helpfulness of the staff, noting their polite, respectful, and friendly demeanor, even in challenging situations. Reviewers frequently mention the staff's ability to quickly identify and resolve issues, providing valuable advice and keeping them informed throughout the process with transparency. The service is often described as outstanding, with customers appreciating the attention to detail, tidy work, and the willingness of the team to go above and beyond, sometimes even offering assistance in unexpected circumstances. The overall sentiment indicates a high level of satisfaction with the company's reliability and expertise in drainage services.

What people talk about most

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and promptness.... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't recommend LDS Drainage Services highly enough. They were prompt, knowledgeable, put us at ease when we were highly stressed about our drainage problem, and sorted it out effectively. Have alread... See more

Company replied

Rated 5 out of 5 stars

I called LDS to work on a blocked soil drain for my parents, not a pleasant job as you can imagine. However the 2 employees that came out were simply brilliant, with a refreshing can do attitude and m... See more

Company replied

Rated 5 out of 5 stars

Had LDS visit the job and do a survey for me. Incredibly prompt service and very professional.Spent several hours with their camera looking for a main drain ,which he found . Unfortunately he could... See more

Company replied

Rated 5 out of 5 stars

I’m a Landlord and I called LDS end September due to a smell under the floor of the dining room near to the drain and Sewage pipe . They came next morning and via a Camera showed me the Sewage pipe ha... See more

Company replied


Company details

  1. Drainage Service

Written by the company

LDS Drainage Services. Professionals in unblocking, diagnosing, repairing and installing all drainage systems. Due to our success in Preston and high demand outside of our local area, we have expanded and now have experienced crews in four areas across Lancashire. We still however offer a family run service with massively competitive pricing and unbeatable professionalism which has quickly led us to be one of the UKs top rated drainage companies. Drain Unblocking Drain Surveys Drain Inspections Drain Repairs Drain Installs Drain Patch Lining


Contact info

5.0

Excellent

TrustScore 5 out of 5

264 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Company

Excellent, prompt service from Leo of LDS, who conducted a drain survey. The experience was so positive that my son used LDS who provided a detailed report.
Thank you Leo. I wouldn’t hesitate to recommend this company and they deserve the 5* reviews.

March 31, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

LDS deserve all their 5* reviews

We chose LDS as they are highly recommended on TrustPilot and they certainly live up to their 5 star reviews ! Leo was very professional and experienced.He identified the problem quickly and then returned to reconnect the waste pipe and clear up the soiling . It wasn’t a very pleasant job but he completed it very efficiently and throughout the whole process we were kept updated with written and photographic evidence and explanations. His estimate was clear and to be honest good value for money.
Thank you Leo for a job very well done , it is a pleasure nowadays to meet someone who takes so much pride in their work and is all about excellent customer service .

May 7, 2026
Unprompted review
LDS Drainage Services logo

Reply from LDS Drainage Services

Thank you for leaving us such lovely feedback

Rated 5 out of 5 stars

cracked drain

The engineers were very efficient and helpful and explained in detail the work carried out together with the follow up documentation e.mailed to us. Would highly recommend this company.

March 31, 2026
LDS Drainage Services logo

Reply from LDS Drainage Services

Thank you for your review :)

Advertisement
Rated 5 out of 5 stars

Leo is incredibly reliable

Leo is incredibly reliable. Every part of the job was completed professionally, with great attention to detail and a tidy finish

March 8, 2026
Unprompted review
LDS Drainage Services logo

Reply from LDS Drainage Services

Thank you for your review :)

Rated 5 out of 5 stars

Professional and friendly service

Professional and friendly service, sorted our problem out and gave good advise to help reduce the problem we have.

January 28, 2026
LDS Drainage Services logo

Reply from LDS Drainage Services

Thank you for leaving us a review 😊

Rated 5 out of 5 stars

Just get the best.

Leo explained the various stages needed to clear the blockage which involved removing the toilet. Very professional and friendly service, would highly recommend.

January 23, 2026
LDS Drainage Services logo

Reply from LDS Drainage Services

🙏 thank you for leaving us a review 😊

Advertisement
Rated 5 out of 5 stars

What a great honest and very reliable…

What a great honest and very reliable man leo is so lovely considering the job he does he still has a smile on his face would definitely recommend him and I'll definitely be using his services again in the future thanks leo

January 2, 2026
LDS Drainage Services logo

Reply from LDS Drainage Services

Thank you for leaving us a review

Advertisement
Rated 5 out of 5 stars

Very professional service

Very professional service, from enquiry to problem solved in under 3 hours. Full transparency of work performed with supporting pictures and job sheet. Highly recommend the Burnley team.

October 22, 2025
LDS Drainage Services logo

Reply from LDS Drainage Services

Thank you so much for leaving us a review 🙏

Rated 5 out of 5 stars

Highly recommended

Rapid response, punctual, quick to find the fault and to sort it out. Gave me valuable advice and were cheerful and friendly. They will always be our number one choice and would happily recommend LDS to others. Thanks guys.

October 17, 2025
LDS Drainage Services logo

Reply from LDS Drainage Services

Thank you for leaving us a review 🙏👍😁

Rated 5 out of 5 stars

Excellent Job

Leo was prompt, polite and got our drainage sorted in no time, very happy with the work.

October 14, 2025
LDS Drainage Services logo

Reply from LDS Drainage Services

Thank you for your review 🙏

Rated 5 out of 5 stars

Excellent job by Leo

Excellent job by Leo, quick response very professional, sorted out the drain problem in no time, even booked a job with United utilities to do further investigation, definitely would recommend, thanks from Stephen, fulwood Preston

October 8, 2025
Unprompted review
LDS Drainage Services logo

Reply from LDS Drainage Services

Thank you for leaving us a review 🙏

Advertisement
Rated 5 out of 5 stars

There are specialists then there is LDS

I’m a Landlord and I called LDS end September due to a smell under the floor of the dining room near to the drain and Sewage pipe . They came next morning and via a Camera showed me the Sewage pipe had collapsed. I got an immediate quotation and contracted the work for the following week . The job was completed in less time than was estimated and LDS reduced their price by 40% . What a service with photograph back up as I was on holiday . I’ve dealt with plenty of trades people over the years but LDS and Leo from Burnley MUST BE TOP OF MY LIST .

October 8, 2025
Unprompted review
LDS Drainage Services logo

Reply from LDS Drainage Services

Thank you for leaving us a review 😁

Rated 5 out of 5 stars

easy booking and prompt service

easy booking and prompt service . The engineer was early, quick, knowledgeable and very polite, He had the job done in no time. Would use again ( hope not too often ! )

October 2, 2025
LDS Drainage Services logo

Reply from LDS Drainage Services

Thank you for leaving us a review 👍

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look