LANDBAY Reviews 613

Very poor service and just for the product transfer never seen a lender like this who knows client is out of there fix term and charge them a higher rate. Never recommend anyone.

Seemless portal and quick SLA s to offer

Time consuming process for a like for like product transfer. Took 3 weeks from PT application to offer and another month to complete. Clients were disappointed with the service.

Another Limited Company Buy To Let transaction completed. Excellent service with efficiency, client exceptionally happy. 10 out of 10. Recommend this lender.

A BIG thank you to David Francis and Harry Phillips for helping me with a time sensitive case.
In less than 2 working days they were able to get me a mortgage offer for a client looking to purchase in auction. Both David and Harry were always available on the phone and quick to respond on emails. I wish all BDM's and Underwriters were the same.

Very good service and product,

Great online system and easy to use. Clear understanding of all documents needed.

super simple process for a complicated remortgage for an older borrower with debts to consolidate

Good communication, clear and precise requirements common sense underwriting

Always a pleasure to work with.

As a mortgage adviser it is always great to work with a a lender that actually delivers on what they say they will do.
I had a complex case which involved several parties agreeing on a particular situation. Many lenders did not like one aspect of the scenario but Landbay offered a very good product with an AVM and despite of a minor issue at completion that delayed the matter by a couple of week (not the fault of Landbay) we managed to get the deal completed to the clients satisfaction

The understanding and patience of the team is outstanding. Chris Turner, Gareth Powell and Paula Dowson excelled themselves Thank you

Great service from start to finish.

I contacted Landbay to enquire about short-term support options due to a temporary rental void. I have held mortgages for over 15 years and am familiar with standard lender processes and financial responsibilities.

While I fully understand the need for affordability checks and documentation, the tone and manner of the adviser I spoke to were unprofessional and patronising. I was spoken to as if I lacked basic financial understanding, despite the fact that rental income is a legitimate income for landlords.

The adviser repeated a judgemental comment that rental income “shouldn’t be paying for my lifestyle”, which was inappropriate, irrelevant to the enquiry, and not reflective of how income is assessed in practice. The conversation felt more like a lecture than a constructive discussion about available options.

I ended the call feeling dismissed and patronised rather than supported. This experience fell well below the standard of professionalism I would expect from a specialist buy-to-let lender.

I would expect Landbay to review their staff training, particularly around respectful communication with customers who are proactively seeking advice.

Reading the other negative reviews, the replies of ‘We’re sorry you feel…” (a classic non-apology) I don’t have high hopes.

Instead of apologising, they shift the issue onto the complainant’s feelings, not their own behaviour. They avoid responsibility and accountability.

In professional complaint handling, this wording is actually taught as risk-containment language, not customer care…

REPLY TO LANDBAY’S response below:

Thank you for your reply and for acknowledging the issues raised.

I would be happy for you to look into my case directly. My intention in leaving this review was not simply to express dissatisfaction, but to highlight conduct that fell well below what I would reasonably expect from a specialist buy-to-let lender.

The tone and comments made during the call were inappropriate, judgemental, and unnecessary, particularly given that I was proactively seeking short-term support during a temporary rental void. I would welcome a proper review of the interaction so that similar experiences can be avoided for other customers.

Please let me know how best to proceed.

I had a complex case involving a share purchase and Landbay were brilliant, ensuring the case reach completion and particularly my BDM Ian Hall, who was fantastic as always!

Great service and support

Overall OK, the system was user friendly and speaking to customer service on the phone everyone was helpful.
The processing was slightly slow requesting items but good to be able to communicate with underwriters if we had any queries.

My BDM and the underwriter handling the cases were great to work with. They were efficient, responsive, and able to get the job done without any unnecessary drama.
Nevertheless, the admin team could benefit from further training, as routine administrative queries were often redirected to my BDM instead of being resolved directly.