DO NOT PURCHASE IF YOU HAVE NOT TRIED IT VERY UNCOMFORTABLE. I purchased this product a few days ago. Had to open the box to look at it and try. Because the box had seal on it saying if the "seal i... See more
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See what reviewers are saying
Led face mask. Bought online but then read so many negative reviews I was worried. I semt an email the same night snd expressed my concern and asked the order be cancelled and a refund be sent. T... See more
DO NOT BUY FROM THIS COMPANY!! ABSOLUTE SHOCKING SERVICE. AS SOON AS YOU OPEN THE BOX YOU ARE NOT ABLE TO RETURN. ABSOLUTE CON !! I AM TAKING LEGAL ADVICE. MY ITEM HAS NOT BEEN USED OR TOUCHED IN A... See more
This light mask is obviously shipped from somewhere like Aliexpress, (the same one is on there for around £27). The Lanveza label is stuck onto the box as an afterthought. The instructions are laughab... See more
Company replied
Breach of guidelines
THEY STEAL YOUR MONEY & DONT RESPOND
I ordered and sent back the IPL unit, to a returns address on the package! I paid £11 tracked & signed for, THIS COMPANY won’t accept it’s been accepted, even though I have pics & signed for & THEY WONT RETURN MY £149.99! They won’t acknowledge every negative post, they don’t reply to email - I will continue to post negative reviews every single week - DO NOT BUY FROM THIS COMPANY
August 10, 2025
Unprompted review
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Do not buy from lanveza
I purchased after looking on Trustpilot for the best LED masks as was encouraged by this company being on top, however I saw that there was money back guarantee so felt if after 60 days I wasn’t happy I could receive a refund. However this became faulty just after 30 days so felt I was within the time frame for a refund as was not happy with the product, they refused saying it was over 30 days and when I pointed out about the money back guarantee, they said it wasn’t for that product but the guarantee was on their website, so they gave a replacement which on the first use was faulty again with this time I was after just a refund, not a replacement! I was then having to chase for a reply only to be told that they would send another controller! They were hell bent on keeping my money and customer satisfaction was not on their agenda, I hasten to add I never received the controller! This is a poorly managed, misleading company whoI would never have shopped with if it wasn’t for your recommendation and certainly without a money back guarantee, which they clearly stated! So I’m now left with a faulty product and £180 poorer!
July 16, 2025
Unprompted review
Reply from vatiro
Dear customer,
Thank you for your review, and we’re truly sorry to hear that you experienced issues with your LED mask.
As soon as you informed us of the fault, we acted in line with our warranty policy and arranged a replacement unit at no cost, without requiring the return of the original. When the second unit showed an issue with the controller, we offered to replace that part specifically — a common and efficient solution when the rest of the device is functioning properly.
We understand that you were hoping for a full refund at that stage, but please note that our refund and warranty policies vary depending on the product, and in this case, our team followed the correct warranty resolution pathway, which prioritises functional replacement.
We’re sorry if our communication was slower than expected — that’s not the experience we aim to provide. As for the controller you mentioned not receiving, we’d be happy to send a replacement immediately with tracking, or discuss an alternative solution that better suits you.
Please contact our support team so we can resolve this promptly — your satisfaction matters to us, and we’re committed to making this right.
Misleading
I ordered and started using Lanveza’s IPL handset. I had it on the lowest intensity and ensured that I had shaved and exfoliated before using the device. However, it did not agree with my skin. I contacted Lanveza as they claim to have a 90 day money back guarantee, but when I was responded to, I was told that my situation did not make the requirement for a return. The 90 day money back guarantee is a scam. The company suggest to use the device once a week at first yet one of the “requirements” is that you must provide evidence that you have used the device twice a week for 60 days. Very misleading and false advertising!
July 31, 2025
Unprompted review
Reply from vatiro
Dear Tegan,
Thank you for sharing your feedback. We are sorry to hear you were disappointed, but we’d like to clarify how our 90‑Day Money‑Back Guarantee works.
Our guarantee is genuine and is clearly explained on our website. The conditions — using the handset twice a week for at least 60 days and providing date‑stamped before/after photos — are there to ensure the device has been tested under optimal conditions. It is true that for the first 1–2 weeks we may recommend using the handset once a week so your skin can adapt, but our official guarantee terms — clearly stated here: https://lanveza.com/pages/lanveza-90-day-money-back-guarantee — require treatments twice a week for the remainder of the period to be eligible for a refund.
Because IPL results are gradual and depend on consistency, we require date‑stamped photos to fairly evaluate the claim. Without this evidence, there’s no way to confirm correct usage or compare before/after results. This is standard practice for performance‑based guarantees in beauty and skincare.
Our guarantee terms are transparent and available to read before purchase here: https://lanveza.com/pages/lanveza-90-day-money-back-guarantee. The requirements are clearly outlined so customers know exactly how to qualify for a refund before placing an order.
We understand your disappointment, but the policy exists to ensure fairness for all customers and to give the product a genuine opportunity to deliver results. If you wish to provide your full treatment log and date‑stamped photos, our team will gladly review your case again.
WARNING: Caveat emptor
WARNING: I wouldn’t buy from Lanveza.
After extensive research whilst looking to buy an IPL device for my wife I decided that I would not buy from Lanveza. Potential customers may wish to explore the Companies House website and a connection to Russia. Consequently, obtaining any redress through English courts may be extremely problematic. The feedback on Trustpilot indicates that the company regularly fails to comply with UK consumer legislation. The review is my opinion, but it is based on Companies House documentation and reviews that have been published on Trustpilot and on the number of reviews on the company’s own website. The latest published accounts on Companies House website shows Lanveza making a loss, but this is inconsistent with the large number of positive reviews on their website. Lanveza Ltd is registered currently at 71 - 75 Shelton Street, WC2H 9JQ along with 83,610 other active registered companies. In 2024 it declared that it had 0 employees. Make of that what you will.
July 26, 2025
Unprompted review
Reply from vatiro
Dear Paul,
Thank you for sharing your thoughts. We welcome feedback and appreciate the opportunity to clarify.
Lanveza Ltd is a fully registered UK company, operating under UK law and consumer protection regulations since 2020. Our business information, like that of many companies, is publicly listed on Companies House — a standard requirement for transparency in the UK.
We also want to address a concern raised in your comment regarding an alleged “connection to Russia.” We kindly point out that the country of origin or perceived background of a business or its team members should never be used as a basis for distrust. Doing so risks veering into unfounded discrimination, which has no place in fair consumer dialogue. We are proud to operate in a global market, with a diverse international team and customer base — just like many respected brands today.
Finally, we would like to highlight that your review appears to be based on research rather than a direct customer experience. We always encourage open discussion, but speculative or secondhand claims can mislead future customers.
If you have a personal issue you’d like to discuss, our support team is always available at help@lanveza.com
Fantastic communication and good quality product.
Fantastic communication. Anastasia got back to me immediately (and several times) when I had a query about Royal Mail delivery. My LED face mask arrived so quickly that I was not able to be in to sign for it, so had to arrange re-delivery. I have only used the mask once but am very impressed by the quality.
July 23, 2025
Unprompted review
Reply from vatiro
Hi Annie,
Thank you so much for your kind words! We're delighted to hear that Anastasia was able to assist you promptly and thoroughly – we always aim to provide helpful and personal support. We're also glad your mask arrived quickly, even if it caught you a bit by surprise! It's lovely to hear you're impressed with the quality after your first use, and we hope you continue to enjoy your treatments.
If you have any questions along the way, feel free to reach out – we’re here for you!
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A Company That Fails Its Customers – Extremely Disappointing Experience
They are not deserving of a star.
I would strongly caution anyone considering purchasing from this company. My experience has been profoundly disappointing, and I feel it is important to warn others before they make the same mistake.
The product I received was not as advertised and fell well below the standard I expected based on their website. From the outset, I raised my concerns with the company and provided them with multiple opportunities to resolve the matter amicably. Despite this, their customer service was unhelpful, dismissive, and showed no willingness to take accountability for the issues I experienced.
Adding to the frustration, the company prominently advertises customer-friendly guarantees and return policies on their website as part of their marketing. However, these claims are highly misleading in practice and appear designed to reassure potential buyers rather than offer any meaningful protection once a sale is completed.
It is deeply concerning to encounter such practices in an industry where trust and transparency should be paramount. In the end, I was left with expensive items that are unfit for purpose and no constructive resolution from the company.
As a result of their unwillingness to engage in good faith, I have been left with no choice but to escalate this matter through legal and financial channels to recover my losses.
This entire experience has been unnecessarily stressful and time-consuming. Based on what I have encountered, I would strongly advise others to avoid this company entirely and seek out businesses that value their customers and stand by the quality of their products.
Updated Review / Public Response to Company Reply:
Thank you for your response — though I find it disingenuous given the full context of this situation.
You claim you could not identify my case based on the information in my review, yet I clearly referenced the relevant order numbers and dates. Furthermore, I have contacted your company on multiple occasions via email — including formal complaints and a letter before action.
What is particularly telling is that, your company was able to promptly respond to my public review by reporting it to Trustpilot as defamatory. Trustpilot has since reviewed and reinstated my original review, confirming that it did not breach their guidelines.
This behaviour does not reflect a company focused on customer care or transparency. Instead, it highlights a concerning pattern of ignoring customers privately while attempting to manage reputation publicly.
Regarding your returns and guarantee policy: I stand by my comment that it is misleading. The “90-day money-back guarantee” is presented as a broad offer, but in reality, it is limited to a single product. Your return conditions — which require items to be unopened and unused — do not align with UK consumer law, which permits customers to inspect and trial online purchases to assess their suitability.
Should your team genuinely wish to resolve this issue, you have my contact details and a full paper trail of correspondence. Otherwise, your response here feels more like damage control than meaningful customer service.
July 22, 2025
Unprompted review
Reply from vatiro
Dear Lydia,
We’re very sorry to hear that your experience did not meet your expectations.
We take all customer feedback seriously and are always open to resolving any issue fairly and respectfully. However, we could not identify your specific case from the information provided in this review. If you would be willing to contact our support team directly, we would be more than happy to look into the matter in detail and assist you further.
We would also like to clarify that our return and guarantee policies are clearly outlined on our website, and we consistently honour them when the conditions are met. We’re committed to transparency and customer satisfaction, and we regret if you feel this was not reflected in your interaction with us.
Please feel free to reach out — we are here to help and ready to find a constructive solution.
Does not work at all
Does not work at all
They will not refund you when you realise the product does not work despite the promise of a no quibble refund
June 3, 2025
Unprompted review
Reply from vatiro
Dear Sabrina,
We’re truly sorry to hear that you’re unhappy and feel that we didn’t honour our refund policy.
We’d like to clarify that we absolutely do refund all customers who follow the conditions of our clearly stated 90-day money-back guarantee. This policy is openly available on our website and is designed to ensure fairness for everyone. It’s not restrictive — it simply asks that the product be used as instructed over a reasonable period so that real results can be assessed.
If you feel your request was unfairly denied or misunderstood, we’d genuinely appreciate it if you could share more details with us. Our goal is always to resolve issues honestly and respectfully, and we’re more than happy to review your case again.
Please feel free to contact our support team directly — we’re here to help.
IPL hair removal handset did not work
I purchased the IPL hair removal handset in January. After a lengthy delivery process, I began weekly treatments in February with the device on the highest setting.
It is now July and I have still seen no improvement in the hair growth on my legs. My hair is still just as thick and grows in just as fast.
I followed all the instructions carefully. I have pale skin, dark hair, shave prior to treatment, and take a long time to ensure I cover all areas. Even with the glide function, it can take around 30 minutes just to do my lower legs as it’s very slow.
I have exceeded the 12 week timeframe (it’s been around 15/17 weeks now), and am currently using the device twice or more times a week in a final attempt to see some improvement. After a few weeks of this I am still not seeing any change.
The device was expensive and has been very time consuming to use - having to shave regularly and often dedicate a full hour to complete my legs. I now have ingrown hair scars from the constant shaving and feel worse about my legs than ever before.
I’m really disappointed as I was hoping this would be a better solution than expensive salon treatments, but I may have to rethink this.
I would not recommend the IPL handset. Traditional laser treatment is a better and proven affective option.
July 16, 2025
Unprompted review
Reply from vatiro
Dear Simone,
Thank you for taking the time to share such a detailed and honest review — we genuinely appreciate it, even though we’re truly sorry to hear about your experience.
Your skin and hair combination is usually ideal for IPL technology, and it’s clear that you’ve made a thorough and consistent effort to follow the treatment plan — which makes your disappointment entirely understandable.
While the vast majority of our customers do see visible results within the first 12 weeks, a small percentage of users may respond more slowly or not as expected, due to individual hair growth cycles, hormonal factors, or skin sensitivity. Unfortunately, these factors are difficult to predict in advance, even under optimal conditions.
We completely understand your frustration — both in terms of the time investment and the lack of results. That’s exactly why we offer a 90-day money-back guarantee, which remains valid provided the recommended routine was followed. If you haven’t already done so, we’d be happy to guide you through that process and ensure that your experience ends on a fair and respectful note.
Please reach out to our support team at any time — we’re always here to listen and help.
I ordered the LED Beauty Mask over a…
I ordered the LED Beauty Mask over a week ago £179.99 but have heard nothing from them apart from initial email at point of order. Thinking that this is possibly a scam or at best a dodgy company! Thinking of going to Trading Standards.
July 6, 2025
Unprompted review
Reply from vatiro
Dear Tracey,
Thank you for your message, and we're sorry to hear that you haven’t received any updates after placing your order.
Please rest assured that LANVEZA is a fully operational and legally registered company, and we take every order seriously. All order confirmation and shipping emails are automatically sent to the email address provided at checkout, but in rare cases, customers may accidentally enter a typo or the emails may be filtered into the spam or promotions folder.
We kindly invite you to contact our customer support team, and we’ll be happy to confirm your order details and resend your tracking information right away.
We completely understand how unsettling it can feel when communication seems to stop after purchase, and we’re here to make things right quickly and transparently.
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Awful mask. Awful company.
I am leaving another review following actions taken by Lanveza. This company needs to be held accountable for their bad products and shoddy service.
I purchased the mask in mask in March - My order was initially delayed and I had to chase it. In June I noticed there were cracks forming in the plastic the LEDs were set in. I was storing the mask in the box it came in and using as described. I took photographs, emailed Lanveza, and they sent me a replacement.
The replacement then also stopped working properly within weeks. The lights were flickering on the blue setting.
By this point I did not trust the quality or safety of these masks so I asked for a refund. Lanveza agreed to a full refund when I sent back both broken masks.
I packaged them both in the one box I had remaining. I luckily still had the box for the new mask, I had thrown the rest of the packaging away, as you do, because I expected to keep my product. I don't keep loads of packaging lying around my house.
I sent Lanveza the tracking details and a photograph of the box I sent BOTH masks in and they are now refusing to refund me because they don't believe me that I have sent both masks back. If they opened the box they would see both masks in there.
These masks are not worth the money you pay for them and are potentially dangerous. This refund process is also awful and I will be taking legal action if they don't refund me by the end of the day. Avoid this company at all costs, save your money and buy a proper LED mask that wont potentially burn your house down.
July 14, 2025
Unprompted review
Reply from vatiro
Dear Rosie,
Thank you for your feedback.
We’re very sorry that your experience with us didn’t meet your expectations, and we genuinely regret the inconvenience caused.
We’d like to clarify that your first mask was replaced under our 12-month warranty without requiring a return — as a gesture of goodwill. When you later reported a fault with the replacement, we immediately accepted your request for a refund and simply asked for the return of both devices, as per our standard return policy.
Due to some confusion around the return shipment (particularly the parcel weight and contents), we requested clarification and informed you that the refund would be issued as soon as both units were received. We're pleased to confirm that your full refund has now been processed, and we sincerely hope this brings the matter to a fair close.
We fully understand your frustration and appreciate you taking the time to share your thoughts. Please know that we are committed to resolving any issue promptly and respectfully, and we remain available should you need anything further.
Purchased the IPL laser hair removal
Purchased the IPL laser hair removal. Opened the box, read the instructions to find it doesn’t work for blonde/red hair and requested a refund. They are refusing to do a refund, it’s not their company policy. I have informed them of my consumer rights. They are still refusing. I can use it, and then get a refund (possible) under their 90 day money back guarantee! Stay away from this company
July 11, 2025
Unprompted review
Reply from vatiro
Dear Elizabeth,
Thank you for your feedback, and we're sorry to hear that you’re disappointed.
We’d like to clarify a few important points regarding our policy and product information.
Our IPL device is compatible with a wide range of hair and skin types, including lighter hair shades. As with all IPL technology, results may vary, and the treatment may be less effective on very light blonde, red, or grey hair due to lower melanin levels. That said, in many cases the device still works very well, which is why we always recommend giving it a proper try, following the usage instructions closely. All of this information is clearly outlined in the FAQ section on our website, which we encourage customers to review before ordering — we believe in full transparency.
To give everyone the chance to test the device with confidence, we offer a 90-day money-back guarantee. If, after consistent use as recommended, the device does not deliver results, you are fully entitled to a refund. This policy applies equally to all customers and ensures a fair and reliable experience.
If you have any questions about how the guarantee works or need support with using the device, our customer care team is always here to assist you.
Lanveza has been dissolved ! This is a scam!
Companies house says this company was dissolved! I sent them £149 on sunday6/7 to buy a laser hair remover as trustpilot said it was listed as the top product.
Just heard from Anastasia at Lanveza that the item has been dispatched! Even though there is no company listed at the said business address on the Lanveza website. So watch this space ! I will change review if product arrives- but I’m still quite sceptical !
Many apologies! I have received my Lanveza ipl device today.
I am hopeful of a good result.
Lanveza please check your status with Companies house.
July 6, 2025
Unprompted review
Reply from vatiro
Dear Mandy,
Thank you for your message and for sharing your concerns — we completely understand how important it is to feel confident and secure when shopping online.
Please rest assured that LANVEZA is a fully operational and legally registered business, and has not been dissolved. We believe there may have been some confusion, possibly due to changes in company structure or registration name, which is not uncommon for growing businesses — but we can confirm that everything is fully compliant and in good standing.
You're absolutely right to value Trustpilot’s ratings. In fact, Trustpilot does not allow illegitimate businesses to remain on their platform, and their "Top Product" badge is not something that can simply be bought or applied for — it is earned over time through consistent positive reviews and customer satisfaction. Your logic is spot on: there are no hidden tricks or red flags here.
As mentioned, your order has already been dispatched, and we’re confident it will reach you very soon. Should you have any questions along the way, please don’t hesitate to reach out to our support team — we’ll be more than happy to assist you at any time.
Thank you again for your patience, and we hope you’ll love the product once it arrives.
Feels like a scam!
Feels like a scam!!
I was so excited to try the hair remover but have been left frustrated and disappointed.
My order was confirmed in the 22nd June. No tracker number was received. Contacted customer service who provided me with a tracking number. Royal Mail say they are still waiting for the parcel to be given to them. Contact customer service again to find out more. Told that it’s a Royal Mail problem, spoke to Royal Mail again and told they don’t have the parcel !!! So I’m left £150 out of pocket and going round and round in circles between customer service and Royal Mail !!! Off to the bank I go now to complete a credit card dispute !!
June 22, 2025
Unprompted review
Reply from vatiro
Dear Tracy,
We’re truly sorry to hear about your frustrating experience — we completely understand how disappointing it must feel when an order doesn’t arrive as expected.
While we rely on Royal Mail to deliver our parcels, we take full responsibility for ensuring that our customers receive their orders. As soon as we were made aware that your original parcel had not been scanned into the Royal Mail network, we immediately processed and shipped a replacement unit at no additional cost. It is now en route and will be with you shortly.
Unfortunately, delivery issues can occasionally occur with third-party couriers, and while this is outside our direct control, please rest assured that we always do our best to resolve such situations quickly and fairly.
Thank you again for your patience and understanding. If there's anything else we can do for you in the meantime, please don’t hesitate to reach out.
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Good online customer service
They promised to immediately ship a mask after the address got muddled on the system. They have no telephone line to speak to anyone, however the mask arrived today so I am
Happy with their response.
June 28, 2025
Unprompted review
Reply from vatiro
Hello David!
Thank you so much for your update — we're very glad to hear the mask has arrived and that you're happy with the resolution!
We truly appreciate your patience and understanding, especially while we worked through the address issue.
If you ever need anything else, don’t hesitate to reach out — we’re always here to help.
Laser doesn’t work on light hair but…
Laser doesn’t work on light hair but only specifies on the instructions inside the box but when requesting a refund they won’t accept because the box is open . Terrible customer service , wouldn’t recommend at all
June 9, 2025
Unprompted review
Reply from vatiro
Dear Elinor,
Thank you for your feedback — we're sorry to hear that you’re disappointed.
We do our best to make important product information easily accessible, which is why we include answers to common questions, including hair color compatibility, on our website: https://lanveza.com/apps/help-center/. We always recommend reviewing this before purchasing to ensure the product is right for your needs.
That said, the device can still work on lighter hair, though results may take longer and be less pronounced compared to darker hair — this is a known limitation of IPL technology in general.
Regardless, your purchase is fully protected by our 90-day results guarantee. If the device does not deliver visible results within this period, even on lighter hair, you are eligible for a full refund. We are always here to support our customers and stand by that promise.
If you would like assistance in starting the guarantee process, we’ll be happy to help.
Having used the face mask for 7 days
Having used the face mask for 7 days, I feel that there has been an improvement in my skin texture and depressed inflammation and puffiness, a lack of of acne despite my work environment and a reduced visibility of life lines, having received compliments of improved aura and youthfulness I can say that this technology is worth the value
May 26, 2025
Unprompted review
Reply from vatiro
Hi Simon,
Thank you so much for sharing your experience — we’re truly delighted to hear that you're already noticing such positive changes after just 7 days! It's wonderful that the mask is helping with texture, inflammation, and even fine lines, and it’s always a bonus to receive compliments!
If you ever need support or have questions as you continue your journey, please don’t hesitate to reach out — we’re here for you.
Avoid at all costs
Avoid at all costs. Awful company.
Faulty product sent twice, 2nd return asked for refund. They are refusing to do this saying they cannot find the payment. Have sent bank details to prove payment. Still refusing.
Avoid. Avoid. Avoid.
Edit - Despite what might seem like a positive response below this company has taken no further action. Still cannot locate a payment they have receieved. All lies in an attempt to look better on this review.
AVOID !!!!
May 19, 2025
Unprompted review
Reply from vatiro
Dear Dave,
We’re very sorry to hear that you’ve experienced issues with the product more than once. While it’s extremely rare for a second device to be faulty, we understand that individual usage and handling can also play a role.
That said, we always stand by our customers and are committed to resolving such cases in your favor whenever there is any doubt. Your satisfaction matters to us, and we will do our best to ensure a fair and positive resolution.
Thank you for your patience and for giving us the opportunity to make things right.
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WARNING Do not use this company
WARNING Do not use this company, absolute scammers and do not give money back. As others say, every excuse under the sun. Il be claiming back my money via my bank.
May 19, 2025
Unprompted review
Reply from vatiro
Dear Sian,
We’re truly sorry to hear about your frustration. Please know that our refund policy is clearly stated on our website and is designed to be transparent and fair to all customers.
It’s unfortunate that your experience has been negative, and we take your feedback seriously. We will absolutely review your case carefully and take it into consideration as we continue improving our service.
Thank you for bringing this to our attention.
Doubts on doubts
I bought the led mask but what came is looking different from what’s on the website. My sister also bought the neck mask and it came without branding on it.. doesn’t really look original. Customer service refused to give her a refund and she never used the neck mask and also keeps on telling us that it’s all original. If it’s original then update your website.
May 16, 2025
Unprompted review
Reply from vatiro
Dear Federica,
Thank you for your message and for sharing your concerns. We're very sorry to hear that the product received did not meet your expectations, and that your sister had a disappointing experience as well.
We want to reassure you that we are already looking into this situation and will make sure it is properly addressed. We stand by the authenticity of our products and are committed to transparency and customer satisfaction.
Thank you again for bringing this to our attention — we will do our best to resolve it.
False and misleading
Purchased the face and neck mask on the website it stated money back guarantee so I thought if not suitable I could send them back but this is not the case. They give you that false sense of security.
Firstly I was not sent tracking details so had to email them,then they were sent separately which I thought was odd but realised why the neck mask is not their own it was not branded so came from another supplier they are £85.00 yet they are selling for £179.00. Very deceitful and profitering. The mask doesn't cover the areas I wanted to focus on my nose and above my lip these areas plus the top of my forehead is missed and not illuminated by the red light.
I contact them for return details as overhead panel would be more suitable for me and I mentioned the neck mask I could get for 85.00.
They are saying they won't accept returns so they are false advertising on the products information so in breach of advertising truthfully.
All their reviews are positive no negative i left a review but can't see it not sure if they only accept positive so that remains to be seen.
I am very dissatisfied with the whole purchase from start to finish and feel like I've been robbed by bandits.
I wouldn't even give one star for this company I would advise not to purchase from Lanveza there are other reputable company's like QVC. I wish I had made a purchase there instead.
They state on the face mask page money back guarantee and they state on the neck mask page Try it risk free for 90 days yet they won't accept my returns less than 2 weeks of collecting them from my collection point. I say BUYER BEWARE ! This is a trap they do not accept returns as they come under the hygiene regulations they say, but they don't have a hygiene seal on the items to start with so how can you break them once received.
So why state the guarantees on the item pages yet they won't accept the returns. It's a huge contradiction.
IN RESPONSE TO THEIR REPLY:
They state on their reply on here to get in contact for further help they just give lip service the same blah blah blah its a complete waste of time they don't help once they have your money you are stuffed.
They say they will help with problems you encounter with the fit of the masks but that is also lies they a have not done a thing or suggested anything.
There is no hygiene seals on these products but using that as an excuse to not accept returns. So open the box and you have broken hygiene seals. OMG!
The mask has rubber inserts in the eye area which is hard and digs into your eye sockets which leaves indentations that stay for some considerable time and areas of the face not illuminated with the lights. These are cheap nasty products. The neck mask belongs to another company a totally different box with no directions of use and did not come together with the face mask.
This company should be taken down.
BIG FAT ZERO HERE.
March 31, 2025
Unprompted review
Reply from vatiro
Dear Sylvie!
Thank you for sharing your experience. We’re sorry to hear that you are unhappy with your purchase and appreciate the opportunity to respond and clarify our policies for you and other customers.
We always send tracking information as soon as an order is processed. Occasionally, these emails may end up in spam folders or there may be a small error in the email address provided. However, rest assured that every customer receives their tracking details, and we are always ready to resend them when needed.
Regarding the pricing of our products, we ensure that all items meet high-quality standards, come with customer support, and include warranty coverage. While similar-looking products may be found elsewhere, we cannot guarantee their quality, safety, or origin.
Our LED masks are designed to fit a wide range of face shapes and sizes. That said, we understand that every individual is different. In the rare case where certain areas feel uncomfortable or uncovered, we provide complimentary solutions, such as adjustable inserts, to ensure a better fit and user experience.
As for our return policy, we offer a money-back guarantee when the product has been used as intended and if results are unsatisfactory. However, for hygiene and safety reasons, opened products cannot be returned, which is a common practice with skincare and personal devices. Every item is shipped in protective packaging to ensure it arrives in perfect, unused condition.
We welcome all feedback, positive or negative, and never filter reviews. If you haven’t seen your review appear, it may simply be a technical delay or moderation process on the review platform.
We remain committed to transparency and customer satisfaction. If you need further assistance or have any additional concerns, please don’t hesitate to reach out to us directly. We’re here to help.
The Trustpilot Experience
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