DO NOT PURCHASE IF YOU HAVE NOT TRIED IT VERY UNCOMFORTABLE. I purchased this product a few days ago. Had to open the box to look at it and try. Because the box had seal on it saying if the "seal i... See more
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Led face mask. Bought online but then read so many negative reviews I was worried. I semt an email the same night snd expressed my concern and asked the order be cancelled and a refund be sent. T... See more
DO NOT BUY FROM THIS COMPANY!! ABSOLUTE SHOCKING SERVICE. AS SOON AS YOU OPEN THE BOX YOU ARE NOT ABLE TO RETURN. ABSOLUTE CON !! I AM TAKING LEGAL ADVICE. MY ITEM HAS NOT BEEN USED OR TOUCHED IN A... See more
This light mask is obviously shipped from somewhere like Aliexpress, (the same one is on there for around £27). The Lanveza label is stuck onto the box as an afterthought. The instructions are laughab... See more
Company replied
Breach of guidelines
I've been using the LANVEZA LED mask…
I've been using the LANVEZA LED mask for a few weeks now. The results aren't dramatic, but my skin does look a bit more even and claimer
November 6, 2025
Reply from vatiro
Hi Lily,
Thank you for your review. I’m really glad to hear that the mask is already helping your skin look a bit more even and calmer. Many customers find that the improvements are gradual, so it’s lovely to hear you’re noticing those early changes.
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Awful.
Awful. Sent me a faulty IPL device that ended up causing severe burn-like irritation on my skin during a patch test Lanveza themselves instructed me to do and because it is no longer sealed, I cant return it apparently. How am I supposed to determine if a device I ordered works if powering it up negates the warranty and ability to return? They claim 1 year warranty and 90 days return guarantee, but it is a scam and false advertising. Clearly it is illegal, just go to the government website to check your rights. Lanveza have also tried to claim this to be a personal use item that can't be returned if it had been tried (usually applies to items like tampons and underwear), which is total nonsense. This is a device like a shaver or a UV nail lamp, which is absolutely fine to be returned even if there were no problems, but this clearly is not fully functional. They also claimed my skin is sensitive or something else is wrong with me, but of course not their device, but then how was i ok with other big brands like braun but not Lanveza? Also, if it is a rule that they can't accept used items back for hygiene reasons then how are they able to offer 90 days money back guarantee if results after USE are no good? Clearly they contradict themselves at every step. No matter what you say to Lanveza, they will try to wiggle out of it. Such companies should have no place on the market.
By law shops must accept returns of faulty goods. Had to raise a dispute with my bank so that Lanveza accepts a return. Will see what happens. Scammers. Stay away!!!
November 17, 2025
Unprompted review
Reply from vatiro
Thank you for sharing your experience. We are genuinely sorry to hear that you experienced skin irritation — that is never something we want any customer to go through.
First and most importantly, if a customer believes a device may be faulty, we absolutely take that seriously. A one-year warranty applies to manufacturing defects, and if a device is confirmed to be defective, we either repair, replace, or refund in line with UK consumer law.
Patch testing is recommended for safety reasons because skin reactions can vary significantly from person to person — even between devices with similar technology. Irritation does not automatically indicate a manufacturing fault, which is why we always review each case individually and may ask questions about intensity level, skin preparation, and medical history before determining the next step.
Regarding returns: our 90-Day Money-Back Guarantee applies to performance (results), whereas our standard return policy applies to unused personal care items. These are two different policies, and we understand this can sometimes cause confusion. We are continuously reviewing how to make this clearer.
We do not ignore legal obligations, and we never refuse to address genuine faults.
Great customer service
I didn’t seem to have the wire for charging so emailed and Anastasia was very helpful
And replied really quickly. She got a replacement wire sent out to me which was brilliant
November 17, 2025
Unprompted review
Reply from vatiro
Hi Miss Harms,
Thank you so much for sharing your experience! We're really glad to hear that everything was sorted quickly for you. Anastasia will be delighted to know her support made a difference.
It's great that the replacement charger reached you without any trouble — we always want to make sure you’re able to enjoy your product without delay.
If you ever need anything else, we're always here to help!
Great ..Had some questions about product and…
Had some questions about product and the service was first class,prompt and profesional,will be back soo
November 17, 2025
Unprompted review
Reply from vatiro
Hi Chris,
Thank you so much for your kind words! We're delighted to hear that you found our service prompt and professional — it's always our aim to make everything as clear and helpful as possible.
We're really glad we could assist, and we’ll be more than happy to welcome you back anytime. Thank you again! 😊
Very happy!
After reading some of the reviews, I was a bit apprehensive about my beauty mask order and wondering if I’d made the right choice. But honestly, I don’t know what people are unhappy about. It arrived fairly quickly and the quality is excellent. It’s nicely packaged and certainly didn’t give me the impression of a cheap product - quite the opposite, it’s what I’d expect of a expensive purchase. I’ve not been using it for long, but so far have absolutely no complaints. Very happy with it! 😁
November 13, 2025
Unprompted review
Reply from vatiro
Hi Alisha,
Thank you so much for sharing this — we're really glad to hear your experience has been such a positive one.
It’s completely understandable to feel unsure after reading mixed reviews, so it means a lot that you took the chance and ended up happy with your purchase. We’re delighted the mask arrived quickly, felt premium, and met your expectations in both quality and presentation.
It’s still early days in your routine, but we’re thrilled you’re off to such a good start. If you ever have any questions or need tips along the way, we’re always here to help.
Enjoy your mask, and thank you again for the lovely feedback!
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I ordered a Lanveza IPL handset
I ordered a Lanveza IPL handset. I used it twice weekly for 15 sessions underarm, unfortunately it did not work for me. I had read reviews after buying this product and so followed the returns policy exactly (taking pictures before shaving and treating twice weekly). I emailed customer services, they were quick to reply and asked me do return the product for a refund. I have today received my refund of £150. The return process took less than a week from first email to return of money. If you are going to buy one of these m advice is read the returns policy and make sure you follow it.
November 11, 2025
Unprompted review
Reply from vatiro
Thank you for taking the time to share your experience. Although we’re sorry the device didn’t deliver the results you hoped for, we truly appreciate your honest feedback.
We’re pleased that the refund process was smooth and handled quickly. Our 90-Day Money-Back Guarantee is designed exactly for situations like this — to ensure customers can try the device with confidence and feel supported if it isn’t the right fit for them.
As you mentioned, carefully following the return guidelines helps us process requests efficiently and fairly. We’re grateful you highlighted this for other customers.
Wishing you all the best, and thank you again for giving Lanveza a try.
Red light therapy mask
After ordering the light therapy mask hoping it would help with my scarring. Between ordering and receiving the mask, I asked my GP and dermatologist if I should use this mask, as I had read on google that it was not advised for skin cancer, as I have had surgery around my eyes for basal cell carcinoma and major reconstruction they both strongly advised against, I contacted lanveza with my
Problem. But as I had opened one side of the box they would not accept a return. Nothing has been used and everything in its original packaging. Even though it states on their website a 90 day money back gaurantee. So disappointed. Lanveza now state the money back is only for a hair removal product. I have scoured the website and there is no mention of it only being a particular product.
I strongly suggest that Lanveza state in their website that a skin warning should be mentioned for anyone with basal cell carcinomas
October 18, 2025
Unprompted review
Reply from vatiro
Dear Donna,
Thank you for sharing your experience. We’re very sorry to hear about your medical history and completely understand why you chose to follow your doctor’s advice.
To clarify, our 90-Day Money-Back Guarantee applies specifically to our IPL Hair Removal Handset, as clearly outlined on the dedicated guarantee page. The LED Beauty Mask is covered by our standard returns policy for personal care devices, which requires items to remain unopened for hygiene and safety reasons.
All of our products are sealed, and the packaging includes a notice explaining that once the seal is broken, the item cannot be returned. This is in place to protect all customers. For individuals with specific medical conditions — especially a history of skin cancer or recent surgery — we always recommend consulting a doctor before opening or using any light-based device.
We truly appreciate your feedback regarding medical warnings and will review how we can make this guidance even clearer on our website.
Don’t fall into this scam
Don’t fall into this scam.
I came across this brand through a review site. I clicked on the product link as this was the best review with best price. The cons they said it’s only available online and only in the UK. When I clicked on the link, the currency was in USD. Huh?? It is a big red flag.
Then I came here to check and confirm it is guarantee a scam. So ppl, don’t fall for it.
All the positive reviewers have only one review and you can almost tell they are not genuine.
Add note:
I am based un the UK and you only sell to the UK. Tell me the reason your website quoted me in USD. Or I was mis told that you are now not based in the UK but the US or China?
October 8, 2025
Unprompted review
Reply from vatiro
Dear M Kong,
We’d like to respectfully address your comment stating that our company is a “guaranteed scam.” This is a very serious accusation, and we believe it’s important to clarify a few facts for everyone reading:
You have never placed an order with us, and there is no record of any interaction with our customer service team. Therefore, your review is not based on a genuine experience with our company, product, or service.
We are a legally registered and established business, operating internationally, with thousands of satisfied customers and secure payment systems. Our website displays different currencies based on your browser’s or device’s location — this is a standard feature and not an indication of anything suspicious.
Making public accusations of fraud without any actual transaction or evidence is not only misleading, but also harmful. We always welcome honest feedback based on real experience — and we’re here to assist anyone with questions or concerns.
SCAM dint buy!!!!!
I have been for over 10 days waiting for the refund , when. It is men’s to be 3-5 days, that never comes and they don’t even share the remittance advice or evidence that is done, clearly they have stolen my money and they are SCAM don’t buy from them this is not a legal company at all.
Ps: the screenshot of the refund shared didn’t have any information such the date that was processed or my card details to be able to double check has been sent to the right one, my bank cannot allocate a payment because the details shared only stays “refund and my name” no more details , isn’t a proper document , as I said the refund was due 13 days ago and still isn’t there. I have requested to send a detailed remittance advise of the refund and hasn’t been shared.
October 7, 2025
Unprompted review
Reply from vatiro
Dear Pilar,,
Thank you for your message. We’d like to clarify that we have already processed your refund, and we also shared a screenshot confirmation of the completed transaction with you in our previous communication.
At this stage, if the funds have not yet appeared in your account, it is likely due to your bank’s internal processing time, which can occasionally take a few extra business days depending on the institution.
Please rest assured that the refund has been issued correctly on our end, and there is no delay or error from our side.
We completely understand how frustrating this situation can be and truly appreciate your patience — your bank should reflect the refund shortly.
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AVOID
Avoid this company. I bought a light mask and the quality is very poor. Refused to refund even though I had only open box. So as I had to keep it I tried it, fits like cardboard and has no lights along the upper lip which should be a targeted area. Complete rubbish
September 19, 2025
Unprompted review
Reply from vatiro
Dear Hilary,
Thank you for your feedback. We're sorry to hear that you’re not satisfied with your experience and would like to clarify a few important points for you and other readers.
Our LED mask is designed using lightweight yet durable materials to ensure comfort and functionality across a wide range of face shapes. The upper lip area, which you mention, is intentionally not directly illuminated due to the natural curve of the mask and the positioning of safe, FDA-cleared light points. However, the surrounding areas still receive indirect exposure, which is sufficient for most users. This is a standard design in most high-quality LED masks and does not indicate a defect or design flaw.
As for the return, we understand that you opened the box. Unfortunately, for hygiene and safety reasons, opened skincare and wearable devices cannot be returned unless there is a functional defect — a policy that is standard across the industry and clearly outlined on our website.
We also want to emphasize that our customer service team is always here and responsive, and we regret that your impression does not reflect the level of care and transparency we strive to provide.
I lost my controller
I lost my controller, and within a couple of days they had sent me a new one for free.
The red light therapy mask works well, slightly uncomfortable but pain is beauty.
Would recommend to anyone with skin issues.
Has many different setting and timings.
September 22, 2025
Unprompted review
Reply from vatiro
Hi Amy,
We’re so pleased to hear that our team was able to get a replacement controller to you quickly and free of charge. It’s great that you’re already noticing the benefits of the mask, and we appreciate your honest feedback on comfort — it can take a little time to get fully used to wearing it. The variety of settings and timings really does make it versatile, and we’re glad you’d recommend it to others dealing with skin concerns.
Amazing customer service
Amazing curtained service. I lost a charging cord and it was replaced without charge immediately. Would defo recommend! Thanks
September 17, 2025
Unprompted review
Reply from vatiro
Hi Karin,
We’re so pleased to hear you had such a smooth experience with our support team! It’s great to know your charger issue was resolved quickly. Thank you for recommending us!
Amazing service, very efficient too
My product developed a fault after 2 months, I’d just like to say that the customer service has been amazing, sent a 15 second video and a replacement is on its way with full tracking details.
Blown away by the efficiency experienced and would definitely not hesitate to purchase again.
5 stars from me.
August 31, 2025
Unprompted review
Reply from vatiro
Hi Dawn,
Thank you so much for your kind review. We’re truly sorry to hear your product developed a fault, but delighted that our team was able to resolve it for you quickly and efficiently. It’s great to know the process felt smooth and reassuring, and we really appreciate your trust and 5-star feedback. We’ll be here whenever you’re ready for your next purchase.
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Didn’t Work For Me and Can’t Return
The Lanveza IPL didn’t work for me despite using it twice a week for 60 days as per the instructions. I had to physically shave my legs every day to remove stubble, so I gave up.
Lanveza offer a ‘90 day money back guarantee’ but it is impossible to return this product despite that guarantee even though ‘we [Lanveza] created it to ensure customers have the opportunity to return the device if it doesn’t work for them.’ You had to have been taking photos all the time you’d used the device to be able to supply the 12 photos (time and date stamped) required to meet their guarantee protocol but by the time you become aware of this, your return window has expired.
Further, according to their response to my email, there are ‘several factors that can contribute to hair removal sessions being less effective’.
If you’re unsure about purchasing this product, I would suggest you read Lanveza’s refund policy very, very carefully beforehand. Personally, however, I would avoid.
August 28, 2025
Unprompted review
Reply from vatiro
Dear Angel,
Thank you for your review — we’re sorry to hear the product didn’t meet your expectations.
Our 90-Day Money-Back Guarantee is designed to ensure customers can try the device with confidence and request a refund if results are not visible after consistent use. To fairly assess each request, our policy requires 12 date-stamped photos showing the treatment area before each session, with sessions done twice per week for at least 60 days. These steps help us confirm consistent use and allow for a proper evaluation of the results.
This information is clearly available before purchase on our website:
🔗 https://lanveza.com/pages/lanveza-90-day-money-back-guarantee
We understand that this process may not be ideal for everyone, but it ensures fairness and objectivity in refund evaluations. Our support team is always here to assist and clarify the requirements if any questions arise.
Brought for the wife
Brought for the wife, after 2 weeks it started to turn itself off, contacted customer services, was sorted within 24 hrs and a new machine dispatched! Now why can’t all companies be this good, as long as the new one lasts, then great!
August 20, 2025
Unprompted review
Reply from vatiro
Hi Peter,
Thank you for your feedback. We’re very sorry to hear that the first device developed a fault, but we’re so pleased our team was able to resolve this quickly for you. We always want to make sure any issues are handled as smoothly as possible, and it’s great to know the replacement reached you without delay.
We hope your wife enjoys using the new device and that it provides the results you were both hoping for. Please don’t hesitate to reach out if you ever need further assistance — we’re always happy to help.
Do not place any orders with this…
Do not place any orders with this company - they steal your money and refuse to refund, you send the item back to an address they print on their package for returns, but refuse to accept it’s been sent back - even though I paid for it to be signed for! This company have £150 of mine, they refuse to return or acknowledge - I will continue to give bad bad feedback for ever - read other reviews, as I’m not the only one
July 3, 2025
Unprompted review
Reply from vatiro
Dear Gill,
We’re sorry to hear about your frustration and appreciate the chance to clarify the situation.
We never ignore genuine refund requests and always process returns promptly and transparently — but only when they follow our return policy, which is publicly available here: https://lanveza.com/terms-and-conditions/
To ensure your return is properly tracked and processed, we clearly ask all customers to contact us first before sending any item back. This allows us to:
Provide the correct return facility address
Issue a return authorization for tracking
Ensure your item is not lost or sent to a non-return facility
We understand that you returned the item to the address printed on the parcel. However, this is not our return processing facility, and we explicitly state on our website that unauthorized returns cannot be processed or refunded. Unfortunately, items sent elsewhere — even with tracking — cannot be traced to your order or refunded.
We genuinely want to resolve any concerns fairly, but we also ask all customers to read and follow the simple return instructions provided before purchase. This helps avoid misunderstandings and ensures a smooth resolution for all.
Lanveza is a SCAM. This company will not refund you if you are not seeing results
Lanveza is a SCAM DO NOT BUY. Any reliable and trustworthy brand would accept a refund if their product didn’t work for the person. The refund policy says 90 days within purchase. Lanveza wouldn’t accept my refund within 60 days of purchase. For a little bit about me/context- I had been driving to london to have my laser hair removal done at a beauty salon before this bulls***. It worked wonders but was costing me too much in fuel to drive down there every month. I thought i’d try Lanveza and see if i could save myself the time and money. Bad idea… I used Lanveza once a week, consistently, hoping to get some results. I really gave it a shot. After 60 days, my underarm and bikini line hair was still growing back, thick and just as quickly. I sent Lanveza an email and i sent them some photos(they asked!) of the areas that i had been treating. To my disappointment, my pictures didnt qualify the refund policy. Although it says on the website that you can return the package within 90 days of trying it out, this is not true!
August 20, 2025
Unprompted review
Reply from vatiro
Dear Ariele,
Thank you for sharing your experience. We’re truly sorry to hear that you didn’t get the results you were hoping for and appreciate the opportunity to clarify a few important points.
At Lanveza, we offer a 90-Day Money-Back Guarantee specifically designed to allow customers to test the product risk-free. However, as explained clearly on our website.
-Consistent use of the device 2 times per week (not once per week)
-A full 60-day trial period, with at least 12 treatments
-Time-stamped “before each session” photos of the treated areas to evaluate progress
These requirements help us fairly evaluate every refund claim and verify that the product was used according to guidelines. This is standard practice for performance-based guarantees in the beauty and skincare industry.
Based on the information you submitted, your application unfortunately did not meet these eligibility criteria. The photos provided did not demonstrate the required treatment history nor the frequency of use outlined in the policy.
We want to stress that this does not mean we don’t believe you, but simply that our policy must apply consistently to be fair to all customers. Customers who follow the outlined steps in our policy are fully eligible for a refund, and all qualifying requests are processed accordingly.
Once again, we’re genuinely sorry you didn’t see the results you hoped for.
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Great experience
I had a wonderful experience with this company. My parcel ended up stolen, but staff were really understanding and sorted everything out quickly. Thank you so much, I am truly grateful for your help and I found the product to be really good so far!
August 14, 2025
Unprompted review
Reply from vatiro
Hi Elliss,
We’re truly sorry to hear that your parcel was stolen, but very glad our team were able to resolve the matter quickly for you. Your kind words mean a great deal to us, and we’re so pleased that you’re already finding the product beneficial. Thank you for taking the time to share your experience – we’ll continue to be here should you need any further assistance.
Don’t Buy unless you’re 100% sure the…
Don’t Buy unless you’re 100% sure the product is right for you.
You can not return any product if you have opened the box, but you cannot see the product until you have opened the box there must be be a better way, sealed in plastic in the box like earrings are for example
The truth seems to be if you buy from Lanveza there is no way return a product if you don’t like it.
August 15, 2025
Unprompted review
Reply from vatiro
Dear Edward,
Thank you for your feedback — we understand your concerns and appreciate the opportunity to clarify our return policy.
For hygiene and safety reasons, our products — such as IPL hair removal devices and LED masks — are classified as personal care items, designed for direct skin contact. In line with standard industry practice and UK Consumer Contracts Regulations, we cannot accept returns once the packaging has been opened, even if the product hasn’t been used. This is because we cannot verify that it remains untouched, and it would be unsafe to offer it to another customer.
This policy is clearly stated on our website and is not intended to cause inconvenience, but rather to ensure the safety and protection of all our customers.
That said, we understand that it’s not always easy to be “100% sure” before trying a product — and for that reason, our IPL hair removal device is covered by a 90-day results-based guarantee. If used as instructed and no visible results are achieved, customers may apply for a refund with photo evidence. This allows for a risk-free trial with fair conditions.
While our LED mask is not covered by the same performance-based guarantee, it is still backed by a full product warranty, and our support team is always available to assist with troubleshooting or warranty replacements when needed.
It's also important to note that products like these cannot be fairly evaluated without using them. That’s why, if the packaging has already been opened, we encourage customers to give the device a try — in most cases, benefits are only noticeable with regular use over time.
Hi there
Hi there,
I purchased the face led mask and at first found this uncomfortable. I emailed the company and have had a quick response to several emails with Anastasia who has been extremely helpful. It is so good to know that you have help and advice when needed.
Since communicating via email . This mask is very comfortable for me and I am so happy with the purchase and excited to use it.
I will definitely look at purchasing another product again from this company Thank you so much.
Sally
August 13, 2025
Unprompted review
Reply from vatiro
Hi Sally,
That’s such a wonderful update! We are really glad the support and guidance helped make the mask more comfortable for you. It’s great to hear that you’re now enjoying your purchase and feeling excited to use it.
Thank you for your kind words — we’ll be delighted to help you again whenever you’re ready for another product.
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